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Reviews of Azure Hotel & Suites, Trademark Collection by Wyndham

3 out of 5
Azure Hotel & Suites, Trademark Collection by Wyndham
1945 E. Holt Blvd, Ontario, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 667 out of 1380 reviews" "
Rating 8 - Good. 332 out of 1380 reviews" "
Rating 6 - Okay. 185 out of 1380 reviews" "
Rating 4 - Poor. 87 out of 1380 reviews" "
Rating 2 - Terrible. 109 out of 1380 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, quiet, near everything.
Stayed 2 nights in Feb 2024

10/10 Excellent

Kurtis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was immediately right next to the Ontario Convention Center, which made it easy on me as a vendor to walk there every morning. I also greatly appreciate the free breakfast, though I wasn't able to enjoy the dinner, as conventions run a little later than the hotel's scheduled dinner times, but that's my own inconvenience to overcome. Overall, I was very satisfied with being able to get back to my hotel room every night and just relax in full safety and security. That's my personal experience, anyway. I'm looking forward to staying there again when I go back in town for an event at that convention center!
Stayed 2 nights in May 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place for a short stay.
Stayed 2 nights in May 2024

10/10 Excellent

Lak

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was walking distance to the convention center. Great place if you're staying for a convention. It also didn't take long to find a parking spot.
Stayed 1 night in May 2024
Response from KN on 19 May 2024
Thank you so much for your review, Lak. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfectly situated next to the Ontario convention center. There was easy drive or walk to get food. The hotel offered free breakfast and had a restaurant with a bar. It was a calm and relaxing environment. Would stay here again.
Stayed 7 nights in May 2024
Response from KN on 19 May 2024
Thank you for your wonderful comments, Alexis. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in May 2024
Response from KN on 19 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon, Hector!

10/10 Excellent

Dina

Liked: Staff & service, amenities, property conditions & facilities
Old school vibe! ❤️
Stayed 3 nights in May 2024

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in May 2024
Response from KN on 17 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon, Mary!

2/10 Terrible

Ivan, Ventura

Business traveller
Liked: Amenities
Disliked: Cleanliness
Walked into my room used towels were inside. The gentleman at the check in desk needs customers training bad. This is the second time I been here and he hasn't changed. When you come from the back and you see people at the counter you ask who's next don't assume. Also when someone hands you their credit cards and license you hand it back don't place it on the counter soo rude.
Stayed 1 night in May 2024
Response from Staff on 15 May 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

8/10 Good

Alfred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was very accommodating
Stayed 4 nights in May 2024
Response from Staff on 15 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon.

10/10 Excellent

zack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll be back for sure
Stayed 1 night in May 2024
Response from NS on 14 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Celia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband attended a conference next to the hotel. He was able to walk there. Free breakfast was great too...
Stayed 4 nights in May 2024
Response from NS on 13 May 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

8/10 Good

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness of the hotel and the room. The continental breakfast was nice.
Stayed 1 night in May 2024
Response from KN on 12 May 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Jamie. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from KN on 12 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay, Michael, and we hope to see you again soon!

4/10 Poor

Robin

Business traveller
Disliked: Staff & service, property conditions & facilities
Front desk service felt very dismissive! Asked for a few things one being a wine opener and they did not have told me to go to bar and ask! Asked for curtain in room to be fixed and were absolutely filthy gross couldn’t open it at all and no one showed up! Bar and restaurant were only open for what felt like 2 hours. Bartender had no idea how to make a dirty martini. The free breakfast was monitored on how much eggs and sausage you can have (every day same thing) Positives, the cleaning lady was very nice and handled my trash situation immediately Very close to convention center but felt uneasy walking back n forth by myself Room was good size but smelled like it was 100 years old inside. Bring a candle!!
Stayed 3 nights in May 2024
Response from KN on 10 May 2024
Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We take concerns with cleanliness and hospitality very seriously, so I can assure you that management will be informed of your experience. We hope you will come back and see us again soon. Thank you again for taking the time to comment on our hotel.

10/10 Excellent

Dennis, Fontana

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice and helpful. Rooms and property were very clean and well keep. I definitely will be coming back
Stayed 2 nights in May 2024
Response from Front Desk on 8 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay in Ontario and the Convention at the hotel. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer

4/10 Poor

jacqueline

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Very basic, they don’t clean the room unless you ask and even when you do request it they only partial clean. The bed was left messy and towels not changed. The floor in the room was very dirty. The “free breakfast” was very basic. For the price it’s okay, but most likely won’t be returning.
Stayed 6 nights in May 2024
Response from Front Desk on 8 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, great location near the airport, courteous staff.
Stayed 4 nights in May 2024
Response from NS on 7 May 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and me love this hotel.
Stayed 1 night in May 2024
Response from KN on 6 May 2024
Thank you for your wonderful review, Maria! We look forward to serving you and your family's future stays!

6/10 Okay

Yesenia

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The court yard was very well maintaned and very jice and calm
Stayed 1 night in May 2024
Response from KN on 6 May 2024
We are all so glad that you enjoyed our courtyard and hope you will be back soon, Yesenia!

10/10 Excellent

Noe

Stayed 2 nights in Mar 2024
Response from NS on 7 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

Deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to the convention center and offers free parking and breakfast. The room was spacious and clean! I like having a refrigerator, microwave and sink/bar in the living area. The breakfast was satisfying and the area was clean.
Stayed 3 nights in May 2024
Response from NS on 6 May 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Shales

Liked: Cleanliness, amenities, property conditions & facilities
.. great stay
Stayed 4 nights in Apr 2024
Response from KN on 5 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon, Shales!

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Large room. Excellent dining on premises!
Stayed 1 night in May 2024
Response from KN on 4 May 2024
Thank you for your wonderful comments, Cheri. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

6/10 Okay

Nina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets was dirty
Stayed 3 nights in Apr 2024
Response from KN on 4 May 2024
I am sorry that your experience at our hotel left some negative impressions. I appreciate your comment, Nina, and can assure you that cleanliness is something we will improve on immediately. We strive to deliver a clean room in a safe environment and can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

8/10 Good

VIVEK

Liked: Cleanliness, staff & service, property conditions & facilities
Resturant & Break fast
Stayed 3 nights in Apr 2024
Response from Front Desk on 3 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice Hotel not sure the front desk was all that friendly or welcoming but at least he was fast but overall clean, everything worked, good air conditioning and beds ok, had coffee and the TV and cable options were adequate I would have given Hotel an 8.0 rating as well overall some things are a bit dated could get a renovation would no doubt improve overall ratings
Stayed 1 night in Apr 2024
Response from NS on 1 May 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from NS on 1 May 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

CHIACHUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can get all I need there so it's good.
Stayed 2 nights in Apr 2024
Response from KN on 29 Apr 2024
Thank you for your wonderful comments, Chiachung. We are so glad you enjoyed our location as well as all of our amenities we have to offer. We look forward to serving your travel needs in the future!

10/10 Excellent

Bryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here 3 times now and it is the best hotel in the area especially for the price.
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
It was wonderful to see you back, Bryan! We appreciate the delightful comments and hope to see you again soon!

10/10 Excellent

Vianney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay loved my room really spacious.
Stayed 2 nights in Apr 2024
Response from KN on 29 Apr 2024
Thank you for your wonderful comments, Vianney. We take great pride in providing excellent service as well as a clean and comfortable room for every guest. We look forward to serving your travel needs in the future!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
It was big room!
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
We're so happy to hear you enjoyed our spacious rooms! Thank you for taking the time to review your stay. We hope to see you again soon!

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and everything was clean and organized.
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
Thank you so much for your review! We are delighted that you enjoyed your stay, Marlene. Your compliments on our staff are much appreciated. We look forward to serving your travel needs in the near future!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 29 Apr 2024
Thank you so much for your review, Josh! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Always clean. Always priced reasonable and always friendly.
Stayed 2 nights in Apr 2024
Response from KN on 27 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Juan. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

4/10 Poor

Daphne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room needs some maintenance and the front desk staff isn’t friendly or helpful, find another hotel to stay!
Stayed 1 night in Apr 2024
Response from KN on 26 Apr 2024
I am sorry that your experience at our hotel left some negative impressions, Daphne. I appreciate your comments and can assure you that your concerns regarding maintenance and customer service will be corrected. I will use your comments and experience as a training tool with all of our management staff and can assure that better solutions are offered in the future.

10/10 Excellent

Nancy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Will stay again
Stayed 1 night in Mar 2024
Response from KN on 26 Apr 2024
Thank you so much for your review, Nancy. We are so delighted that you enjoyed your stay! We look forward to seeing you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked out well. Nice and quiet. Very smooth transition
Stayed 1 night in Apr 2024
Response from KN on 26 Apr 2024
Thank you so much for your wonderful review. I am delighted that you enjoyed your stay, Adam. I will definitely share your feedback with my staff. We look forward to serving your travel needs in the future!

10/10 Excellent

Eugene, Oakland

Stayed 1 night in Apr 2024
Response from Staff on 15 May 2024
Thank you so much for your review. We are delighted you enjoyed your stay and we hope to see you soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from KN on 26 Apr 2024
Thank you so much for your review, David! We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is very spacious and clean. The person at the front desk Was very nice and friendly. The only thing I was disappointed about was it advertised a free shuttle from the airport but when I got to the airport and called the hotel I was told there wasn’t a shuttle. Please be aware of that.
Stayed 1 night in Apr 2024
Response from Staff on 24 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon!

10/10 Excellent

juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff!
Stayed 1 night in Apr 2024
Response from Staff on 24 Apr 2024
Thank you so much for your review. We are so delighted that you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

Muhammad, Carlisle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool
Stayed 1 night in Apr 2024
Response from DY on 23 Apr 2024
Thank you very much! Please come back again!

10/10 Excellent

Labrina, riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from KN on 22 Apr 2024
We are all so glad that you enjoyed your stay and hope you will be back soon, Labrina!

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 21 Apr 2024
Thank you so much for your review, Barbara. We are delighted you enjoyed your stay and we hope to see you again soon! Take care.

2/10 Terrible

Jose, Stockton

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell bad and not clean.
Stayed 1 night in Apr 2024
Response from KN on 20 Apr 2024
I am very sorry to hear that your experience at our hotel left some negative impressions, Jose. Thank you for taking the time to review our hotel. We hope you will come back and see us again soon.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from KN on 21 Apr 2024
We are all so glad that you enjoyed your stay, Jesus, and hope you will be back soon!

8/10 Good

Robert

Stayed 1 night in Apr 2024
Response from KN on 10 May 2024
Thank you so much for your review, Robert. We are delighted you enjoyed your stay and we hope to see you again soon!

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Apr 2024
Response from KN on 19 Apr 2024
Thank you so much for your review, Dean! We are delighted that you enjoyed your stay. Your compliments on our beds are much appreciated. We look forward to serving your travel needs in the near future!