Studio Suite, 1 King Bed, Non Smoking, Balcony | View from room

Reviews of Hampton Inn & Suites LAX El Segundo

2.5 out of 5
Hampton Inn & Suites LAX El Segundo
888 N. Pacific Coast Hwy, El Segundo, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 696 out of 1000 reviews" "
Rating 8 - Good. 198 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms, modern decor with all the conveniences. Very responsive staff.
Stayed 1 night in May 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean rooms.
Stayed 1 night in May 2024
Response from Front Desk on 20 May 2024
We are so pleased to hear that! We will look forward to seeing you next time!

8/10 Good

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on 20 May 2024
Thank you so much for your feedback!

8/10 Good

Kenric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing Great about it, but nothing bad, first night no water, because a main line burst …..after that ok, pay for parking is absurd
Stayed 2 nights in May 2024
Response from Front Desk Team on 17 May 2024
Thank you for your review and for choosing to stay with us. We're glad you had an overall positive experience. Your feedback is important to us, and we'll use it to improve and strive for excellence. We hope to have the opportunity to welcome you back for an even better stay in the future.

4/10 Poor

Monica, Delta

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Front Desk Team on 17 May 2024
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hampton Inn & Suites LAX/El Segundo, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

4/10 Poor

VENKATA KALI SARATH

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Booked for 2 nights. On the second night, there was no water supply. I've a child with me, and it was horrid situation as we couldn't use bathrooms. Also, there was no water in the breakfast area, as the water supply was completely shut down.
Stayed 2 nights in May 2024
Response from Celine on 19 May 2024
I'm sorry to hear about the inconvenience during your stay. We are continuously working on being. We hope to be able to make it up to you in the future.

10/10 Excellent

Dieter

Travelled with family
Liked: Property conditions & facilities
Very easy to access
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent. They had a coffee / tea bar available in the lobby and the breakfast buffet was well stocked and fresh.
Stayed 1 night in Mar 2024
Response from Front Desk on 13 May 2024
Thanks for sharing your experience! We're delighted to have met your expectations.

10/10 Excellent

Ena Sofia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk on 13 May 2024
You recently filled out a survey regarding your stay at the Hampton Inn & Suites LAX/El Segundo and provided us with an excellent score. We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a quite , clean place to stay . Always feel welcome.
Stayed 1 night in Apr 2024
Response from Front Desk on 11 May 2024
Thank you for your feedback. Hope to see you soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place
Stayed 3 nights in May 2024
Response from Front Desk Team on 10 May 2024
Thank you for choosing our hotel! We're glad you had a nice stay.

10/10 Excellent

Latoya, Livingston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Desk Team on 10 May 2024
Thank you for staying with us! We appreciate your business and look forward to seeing you back again soon.

10/10 Excellent

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Newer rooms, staff friendly and helpful.
Stayed 4 nights in May 2024
Response from front desk on 8 May 2024
Thank you for your review. We hope to see you again soon!

10/10 Excellent

Shweta Ashokrao

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 10 May 2024
We're so glad you enjoyed your stay!

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness
Shampoo bottle in shower was empty so couldn’t wash hair.
Stayed 1 night in May 2024
Response from Nattamon on 4 May 2024
We apologize to hear about your experience, and we will be taking steps to ensure it doesn't happen again. We hope we get the chance to better serve you in the future.

8/10 Good

Maria

Travelled with partner
The property is comfortable and well situated. The street is a bit noisy (we had a street room). The parking situation in the evening was unacceptable. The hotel’s lot was full and the overflow garage was blocked by a bus. We had to exit the lot and enter the lobby to notify. We were told to drive around. That lot (not owned by the hotel) had a clear sign with a price of $20 daily while we were chargers $30 by the hotel. The staff seemed uninterested when we brought it up and merely said it was an old sign…inconvenient!
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Thank you for taking the time to provide us feedback as it enables us to better serve our future and returning guests. I sincerely apologize for the issues you experienced with parking. We will work with our team to improve their response to parking issues. We are currently working with our partners next door to improve ensuring that Hotel stalls are reserved for hotel guests only. As we do not own our own parking and rent parking from a 3rd party, we are limited in the actions we can take against vehicles that do not belong to hotel guests parked in Hotel stalls and must obtain approval from the 3rd party management team (e.g., towing the vehicles, or attaching boots to the vehicles). Once again, I sincerely apologize for this detriment to your stay experience and we will continue to work hard towards resolving this issue.

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place
Stayed 3 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay! Take care, safe and happy travels :)!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay.

2/10 Terrible

Yahir

Disliked: Staff & service
Felt disrespected they checked in 5 people before they could check me had me waiting almost 1 hr to check in EVEN tho check in was at 3 i didn’t get in almost till 4 and i had somewhere to be
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
We sincerely apologize for the inconvenience you experienced during check-in. Your feedback is important to us, and we will address this issue to ensure it doesn't happen again in the future. Please accept our apologies, and we hope to have the opportunity to make it up to you on your next visit.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No airport shuttle!! So I had to Uber/Lyft from the airport. I selected this hotel as our night before a 8:28am flight and near the Zimmerman Car Museum for the day before. Otherwise, a nice stay, with Mexican food Uber eats (margaritas delivered). Luggage carts were sparse.
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thank you for sharing your experience with us. We apologize for any inconvenience regarding the airport shuttle. We're glad to hear you enjoyed the other aspects of your stay, including the Mexican food delivery. Your feedback about the luggage carts is duly noted, and we'll work on improving this aspect. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Nivea

Travelled with group
Liked: Amenities, property conditions & facilities
We had a pleasant day at the Hampton Inn. I was very shocked to find out that you had to pay for parking on their premises. I thought that would be included in the fee.
Stayed 1 night in Apr 2024

10/10 Excellent

Edmond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property.
Stayed 2 nights in Feb 2024
Response from Celine on 28 Apr 2024
Your review is much appreciated! Thanks for staying with us.

8/10 Good

Annette, Charlotte

Travelled with partner
Liked: Amenities
Service at front desk was excellent
Stayed 1 night in Apr 2024
Response from DK on 13 Apr 2024
We are so pleased to hear that! We will look forward to seeing you next time!

2/10 Terrible

Elena

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I feel like I need to tell this story. The location of this hotel is good, near the airport. Every room I went into was infested with ants. I changed rooms three times, but at the end I found an anthill, so I sprayed shampoo on it and slept there. Please... please clean it and deal with the bugs. Even if you talk about ants, the staff isn't surprised or say sorry. It seemed like a very common thing. It's not just one or two, there are billions of them running around. The sound of bed springs, which I have never heard even in really cheap motels, is a bonus. The staff said it was survival. When you move on the bed a little, the springs make a loud noise. It's a bonus.
Response from Celine on 28 Apr 2024
We're truly sorry for the inconvenience you encountered during your stay. Your experience does not reflect the level of service and comfort we strive to provide. Rest assured, we take your feedback seriously and will address these issues promptly. We appreciate your patience and hope to have the opportunity to regain your trust on a future visit.

10/10 Excellent

Hiroyuki, Playa Vista

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
NOTHING
Stayed 6 nights in Mar 2024
Response from DK on 13 Apr 2024
We hope to see you next time!

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly friendly and accommodating and the rooms were very comfortable.
Stayed 1 night in Apr 2024
Response from DK on 13 Apr 2024
We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Dwayne

Stayed 1 night in Mar 2024
Response from jn on 28 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay! Take care, safe and happy travels :)!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
The front office staff were amazing would stay there again
Stayed 1 night in Apr 2024
Response from Celine on 28 Apr 2024
Thanks a bunch for your fantastic review! We aim to please.

10/10 Excellent

Angadbir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Apr 2024
Response from DK on 13 Apr 2024
We are so happy you have a great experience with us.Come see us again soon!

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
I love how quiet it was and the vibe there was just incredible. Definitely coming back
Stayed 1 night in Mar 2024
Response from Celina on 7 Apr 2024
We look forward to seeing you again. We hope that you have a wonderful spring!

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
am sorry parking is extremely expensive , that is the really bad thing .
Stayed 1 night in Apr 2024
Response from Celine on 4 Apr 2024
Thank you for staying with us. We greatly appreciate and value your feedback, and we will be taking it into consideration.

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Clean, safe, good breakfast options.
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Your satisfaction is our priority! Thanks for the great review.

10/10 Excellent

Tana, Escondido

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay and very clean! Convenient to airport.
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for choosing our hotel! We're glad you had a wonderful stay.

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities
Nice & clean
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Your feedback is valued! Thank you for choosing to stay with us.

2/10 Terrible

George

Business traveller
I don’t know whether it was this hotel or Expedia, but they seem like the two are in the business of over-selling rooms and then punting the finger at the other in hopes that a customer will be frustrated and not follow-up for a refund.
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Apr 2024
Thank you for bringing these issues to our attention. Please know that we take your concerns seriously and will work to improve.

8/10 Good

Kalina, Elk Grove

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your positive feedback! Come back and visit us soon.

10/10 Excellent

Karla J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cery comfortable
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words and support! We appreciate it.

10/10 Excellent

Kourtni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here for Rolling Loud. It was close to major attractions and the staff was friendly. I didn't like that we had to pay for parking but $20 isn't bad at all. The room was comfortable and so clean. I will be back again.
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
We're thrilled to have exceeded your expectations! Thank you for the review.

10/10 Excellent

Hareg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk Staff are amazing!
Stayed 3 nights in Feb 2024
Response from Celine on 28 Apr 2024
Thank you for your kind words and recommendation! We appreciate it.

6/10 Okay

diane

Travelled with partner
Had stayed in updated room in past, this room not nearly as nice. Paying for parking is a negative. Breakfast service was good.
Stayed 3 nights in Mar 2024
Response from Celine on 28 Apr 2024
Thank you for your feedback. We apologize for any disappointment with the room and parking. We're glad you enjoyed the breakfast service. We hope to welcome you back for a better experience next time.

8/10 Good

Jessica

my stay at Hampton Inn is always nice. I just wish that this location had smart TVs.
Stayed 2 nights in Mar 2024
Response from Celine on 28 Apr 2024
We're so glad you enjoyed your stay! Thank you for your feedback.

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
We're delighted to hear you enjoyed your stay! Thank you for the feedback.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find it incredible that an airport hotel does not have a shuttle and especially from LAX where you have to get a shuttle to a separate area to get either a taxi or uber to take you 1.2 miles. Its even more amazing that there are hilton shuttles just none that will take you to the hampton.
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Thank you for staying with us and for taking the time to provide us feedback. It seems, while you may have been satisfied with your stay, we were unable to provide you a more memorable experience. Here at Hampton Inn & Suites LAX/El Segundo, we strive for excellence and hope guest feedback provides us the opportunity of better serving our future and returning guests. Once again, we thank you for your time. Take care and happy travels!

10/10 Excellent

Jun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, reasonable price of the parking, close to the airport
Stayed 2 nights in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you again for choosing the Hampton Inn & Suites LAX/El Segundo

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So impressed! Clean, comfortable, close to airport. Wonderful breakfast. Staff very friendly and helpful. Would stay again if in area.
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
We are so glad you enjoyed your stay at the Hampton Inn & Suites LAX/El Segundo! We hope to have the pleasure of welcoming you back again the next time you are in Los Angeles. Take care, safe and happy travels!

8/10 Good

Christle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They did not have a microwave in the room. I think that should be standard in all rooms! And the room where we were, was at the very end of the hall, which means by the time we would finally get back from the communal microwave downstairs in the lobby our food Would be cold.
Stayed 2 nights in Mar 2024
Response from Front Desk Team on 13 Mar 2024
Thank you for your feedback, this will help us improve in the future. Every floor has a microwave next to the ice-machine, so you don't have to walk all the way down to Lobby to heat up your food. At the moment, only our King Suite Studios have microwaves inside the room, so just make sure to book that room type in the future if you need a microwave in the room.

10/10 Excellent

Guadalupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything is great
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Thank you for staying at the Hampton Inn & Sites LAX/El Segundo and for taking a few minutes out of your day to share your stay experience with fellow travelers. We really appreciate your support and hope to have the pleasure of welcoming you back again soon :)!

10/10 Excellent

Socorro Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
It was Great!
Stayed 1 night in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you so much for publically acknowledge our team's dedication towards providing our guests an excellent stay experience! Take care, safe and happy travels!

10/10 Excellent

Richard

Stayed 1 night in Mar 2024
Response from Celine on 28 Apr 2024
Thanks for sharing your experience! We're delighted to have met your expectations.

10/10 Excellent

Joel, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Spotlessly clean. Large, comfortable room. Breakfast was very good.
Stayed 2 nights in Mar 2024
Response from JN on 15 Mar 2024
Greetings! We are so appreciative that we were able to impact you in such a positive way and cannot thank you enough for this. We know that at the heart of our business, it is the efforts of our staff that truly enables us to stand out among the competition. Thank you so much for publically acknowledge our team's dedication towards providing our guests an excellent stay experience! Take care, safe and happy travels!