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Reviews of Courtyard by Marriott Pasadena/Old Town

4 out of 5
Courtyard by Marriott Pasadena/Old Town
180 N Fair Oaks Ave, Pasadena, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 90 out of 131 reviews" "
Rating 8 - Good. 25 out of 131 reviews" "
Rating 6 - Okay. 10 out of 131 reviews" "
Rating 4 - Poor. 4 out of 131 reviews" "
Rating 2 - Terrible. 2 out of 131 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

mike

Business traveller
Solid quality hotel for this brand, but decor feels bland. Front desk staff very welcoming
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 1 May 2024
Mike,Thank you for reaching out and letting us know about your stay. I will share your comments with the Front Desk team. We look forward to seeing you again.Enjoy life & travel safe. Erikk - GM

6/10 Okay

Dina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is nice and clean. Funny little things bothered me. Most importantly there was no bureau or dresser to put your small clothing items... shirts socks etc. also it was a cramped sink area, which was outside the toilet shower room and adjacent to the closet. Because we had to keep all our clothes in the closet it was always a jam up. three doors all converging in one small area.
Stayed 5 nights in Apr 2024
Response from Erikk - General Manager on 29 Apr 2024
Thank you, Dina, for letting us know about your stay.We appreciate you taking your time to do so. Yes, we do have a unique set up without a dresser to store items. We are looking for solutions to address this guest amenity. Pardon this concern, I hope you were able to enjoy your time in Pasadena. Please come visit is again soon.Enjoy life & travel well.Erikk - GM

8/10 Good

Lance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel. I stay here every time I go to old town Pasadena. They recently did away with valet service, which I’m sad about.
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 29 Apr 2024
Lance,Thank you for letting us know about your stay with us. Yes, the decision has been made to no longer to offer valet parking. Pardon if this was an inconvenience. We still have a few of the valet team managing the front drive so if you ever need anything they are there to assist. We hope you come see us again soon. Enjoy life and travel well.Erikk - GM

10/10 Excellent

Negar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 29 Apr 2024
Negar,Thank you for staying with us and rating us a 5 out of 5.We appreciate your business and you taking the time to telling us about your stay. Please come visit us again. Enjoy life, travel well.Erikk - GM

10/10 Excellent

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area. Clean, lovely, modern accomodations.
Stayed 5 nights in Apr 2024
Response from Erikk - General Manager on 28 Apr 2024
Linda,We are so happy that you are having a great stay in Pasadena with us. Thank you for taking the time to let us know about your stay. Please come back and see us soon.Enjoy life and travel well.Erikk - GM

10/10 Excellent

Tori

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love!
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 29 Apr 2024
Tori,Thank you for reaching out regarding your stay with us.We are happy to hear that you had a great time. Thank you for the 5 out of 5 rating. We appreciate your business. We hope you will come see us again. Enjoy life and travel safe.Erikk - GM

8/10 Good

David

Travelled with family
Liked: Staff & service, property conditions & facilities
Standard Courtyard property. Well maintained. Decent rooms and size. Breakfast is a limited continental.
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
David,Thank you for taking the time to let us know about your stay. We offer a full breakfast buffet and hope to offer other options in the future. I hope you come visit us again.Enjoy Life, Erikk-GM

10/10 Excellent

Marilyn

Travelled with family
Love this area! You can walk to so many restaurants! Nothing not to like!
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 25 Apr 2024
Marilyn,We love this area too...Pasadena is such a beautiful place to come visit. We hope to see you again soon. Thank you for taking the time to let us know about your stay. Enjoy Life, Erikk - GM

10/10 Excellent

Raushaniia

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Raushaniia, Thank you for reaching out and letting us know about your stay. We are so happy you enjoyed had a good time. We hope to see you again. Enjoy Life,Erikk - GM

10/10 Excellent

Shanta, Salinas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Shanta,Thank you for a 5 out of 5. My team and I are happy you had a wonderful stay. Please come visit us again. Enjoy Life, Erikk - GM

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 25 Apr 2024
Robert, Thank you for reaching out and letting us know you had a great stay. We appreciate your feedback and that you gave us a 5 out of 5. Come visit us again. Pasadena is a great place to be.Enjoy Life,Erikk - GM

10/10 Excellent

John-Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
John-Paul, thank you for reaching out and sharing your experience. We are so happy to hear that you enjoyed your stay. Pasadena is a great place to visit...we hope to see you again soon. Enjoy Life, Erikk - GM

10/10 Excellent

Sumanth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Sumanth, Thank you for reaching out and letting us know you had a great stay. Thank you for rating us a 5 out of 5. Please come visit us again. Enjoy Life, Erikk - GM

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Jackie, Thank you for reaching out and letting us know about your stay. Thank you for rating us a 5 out of 5. We hope you come visit us again soon. Enjoy Life, Erikk - GM

10/10 Excellent

MELISSA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Melissa,Thank you for reaching out and letting us know about your stay. We appreciate the 5 out of 5 rating. We look forward to seeing you again. Enjoy Life,Erikk - GM

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came down for a dodgers game and couldn’t find a nice hotel within my budget near the stadium so we decided to stay in Pasadena. Definitely was the right choice choosing this hotel, it’s super quiet and safe, there’s many stores and restaurants nearby. Super convenient. Although having to be changed rooms from a king to 2 queen beds due to remodeling, I really really enjoyed my stay. Will definitely be back!
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Destiny.GO BLUE!!!Thank you for reaching out and letting us know about your stay. We are so happy that you enjoyed your stay in Pasadena...we just love our little gem of a town. We look forward to seeing you again.Enjoy Life,Erikk - GM

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fine place for a quick weekend trip. Room amenities were lacking e.g. no clock. But overall, above average. Location was great; within walking distance of restaurants and easy freeway access.
Stayed 3 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Patricia, Thank you for reaching out regarding your stay. Pardon that there was no clock. As we come out of our renovation there are always things we can improve. We appreciate your feedback.Enjoy Life, Erikk - GM

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a nice stay here. Close to several restaurants & lots of shopping in and around the area as well.
Stayed 1 night in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
David, Thank you for reaching out regarding your stay with us.We are so happy you had a wonderful stay with us.We appreciate you rating us a 5 out of 5. Enjoy Life,Erikk - GM

10/10 Excellent

Kavya

Liked: Cleanliness, staff & service, property conditions & facilities
Great parking and breakfast spread was awesome!
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Kavya,Thank you for reaching out and letting us know about your stay. We appreciate the 5 out of 5 rating. We hope to see you again in Pasadena.Enjoy Life,Erikk - GM

6/10 Okay

Terrence

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We did not like lack of room cleaning & no fresh towels & supplies.
Stayed 2 nights in Apr 2024
Response from Erikk - General Manager on 25 Apr 2024
Terrence,Thank you for reaching out regarding your stay. We do have a brand standard of cleaning rooms on the second day of your stay. Please know you can always ask for stay over service on your next stay. We hope you will try us out again. Enjoy Life, Erikk - GM

8/10 Good

Shavonda, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Old Oasedena is beautiful! The property is in annwxcellent location that allows you to walk to restaurants and shops. The hotel staff was pleasant and quick to respond to any needs. The layout of the bathroom area didn't make the best use of space, but we made it work. I would definitely recommend.
Stayed 4 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Shavonda,Thank you for choosing Marriott. Pardon our bathroom layout. Thank you for being willing to recommend our hotel. We hope to see you come back soon.Enjoy Life, Erikk

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Sandra,Thank you for rating us a 5 out of 5!We appreciate you and hope to see you soon.Enjoy Life,Erikk - GM

6/10 Okay

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, but our room was extremely loud. We were on the front road side and you can really hear the road traffic at 3:00 am.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Kari,Thank you for telling us about your stay.Please accept my apologies for the inconvenience of the street noise. I hope you will try us again when you are in town. Please ask for a room away from the front street, we will always try to accommodate.Enjoy Life,Erikk - GM

10/10 Excellent

Carolyn

Travelled with family
Liked: Property conditions & facilities
Very much enjoyed our stay here. The hotel is in excellent condition- I know it has been recently renovated. We were visiting our son who lives very close to the hotel. The rooms were excellent, including the bathroom. Very good value for money. Staff were excellent. Great value for money. Will be back to stay.
Stayed 3 nights in Mar 2024
Response from Erikk - General Manager on 26 Apr 2024
Carolyn,Thank you for reaching out and sharing your experience at our hotel. We appreciate your business and the 5 out of 5 rating...we can't wait to host you again. Enjoy Life,Erikk - GM

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience on my easter weekend visit.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Pardon our delayed response.We are so happy to hear you enjoyed the holiday weekend with us. We hope you come back to visit us soon.Enjoy LIFE and TRAVEL well,Erikk - GM

8/10 Good

Xianzhi

Stayed 2 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Xianzhi,Good day, thank you for taking the time to tell us about your stay. Could you share anything that would have made your stay a 5? We would appreciate any feedback you can give us. Enjoy Life,Erikk - GM

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Fabian,Thank you for letting us know how your stay was. Getting a 5 out of 5 is really important to our team. We hope you will come visit us again soon.Enjoy Life, Erikk - GM

10/10 Excellent

Kristine a

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, the staff was very kind. We stayed in a Marriott hotel in another town earlier in the week and the beds were very bad. We were delighted that the beds at this Marriott were very comfortable! The room was clean, but also smelled nice.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Pardon my delay response. We are so happy you enjoyed your stay with us. We love our hotel too...thank you for the 5 out of 5 rating. Enjoy LIFE and travel WELL. Erikk - GM

10/10 Excellent

Manley

Travelled with partner
Very clean and well maintained. Staff welcoming. Zero complaints. Easy access to Old Town and metro. Nice restaurant.
Stayed 3 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Manley,Thank you for your 5 out of 5 rating.We appreciate your business and you taking the time to let us know how we are doing. Enjoy life and travel well, Erikk - GM

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Pardon our delayed response.Thank you for letting us know about your stay.We appreciate your 5 out of 5 rating. Enjoy life and travel well, Erikk - GM

10/10 Excellent

Angelica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and perfect location to visit/enjoy Old Town Pasadena!
Stayed 5 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Thank you for your feedback.We appreciate your business and taking the time to let us know how we are doing. Pardon the delay in getting back to you. Enjoy life and travel well,Erikk - GM

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and rooms were clean. My only tiny problem was that noise from the next door room could be heard due to adjoining doors. We loved the location in old town.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Carol,Thank you for taking the time to let us know about your stay. I appreciate you letting us know about the noise between adjoining rooms. I will have my team look into this to see if there is a solution to the problem. Enjoy life and travel safe, Erikk - GM

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness, staff & service
This property was advertising that they'd just done a complete renovation, however all the really did was update a few finishes, and wow is it ugly. It looks like an apartment building from the 70's. The bed we had was extremely uncomfortable, the heating system was old and didn't stop heating once it got to the desired temperature, there was a hell of a lot of noise from above us and all around. The pool was ok, but the hot tub was absolutely filthy and had a lot of broken or missing tiles, so watch your feet! I spoke to a guy in the elevator who said he'd been at this property a year prior and it didn't look much different after the renovation. The staff were all very nice, though.
Stayed 7 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Nicholas,Pardon you had a poor experience with us.I appreciate you taking the time to let us know about your stay. I'm the new GM and will take a look at the repairs needed in our hot tub and address the cleanliness concerns. I hope you will try us again in the future. Enjoy life and travel well.Erikk - GM

8/10 Good

John, Much Wenlock

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Redecoration very good in room and generally. Room needs more furniture, cupboards, drawers, tables - for longer stay clients. Gym, pool etc very welcome. Breakfast good, but far too expensive if one just wants something small/simple. Price needs to be disaggregated, as previously.
Stayed 10 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
John,Pardon for our delayed response. I'm the new GM and getting caught up on our Expedia guest comments. Thank you for taking the time to let us know about your stay. Your comments on the amenities for long term stays is noted and something we are working towards a solution. We are also working on our new F&B format and your comments are noted there also. We hope you come visit us again. Enjoy life and travel safe,Erikk - GM

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for my quick weekend trip. Will be booking them again for my next weekend trip here in May! Celebrating my uncle wedding
Response from Erikk - General Manager on 27 Apr 2024
Venessa,Pardon our delayed response.Thank you for the 5 out of 5 rating. We look forward to seeing you again in May. Congratulations to your uncle and his beautiful bride.Enjoy life and travel well.Erikk - GM

10/10 Excellent

Armond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel overall was nice. Comfortable beds, nice shower, and cheap parking. Their parking garage allows you to park on the level of your room.
Stayed 2 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Armond,Pardon our delayed response.I'm the new GM and getting caught up on our Expedia guest comments. Thank you for your 5 out of 5 rating. We hope to see you again soon.Enjoy life and travel safe.Erikk - GM

8/10 Good

Karrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Pasadena.
Stayed 5 nights in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Karrie,Pardon our delayed response. I'm the new GM and getting caught up on our Expedia guest comments. Thank you for rating us a 4 out of 5. May I ask, is there anything we can do to be a 5 in your eyes. We look forward to seeing you again in Pasadena. Enjoy life and travel safe.Erikk - GM

10/10 Excellent

Favian, Tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean worked are pleasent
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Favian,Pardon our delayed response. I'm the new GM and getting caught up on our Expedia guest comments. Thank you for taking the time to let us know about your stay. We appreciate your business and the 5 out of 5 rating. Enjoy life and travel well.Erikk - GM

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great location near many restaurants however, I am handicapped and the walking around this area made it challenging. The staff was very friendly and accommodating.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Kelly,Pardon our delayed response.I'm the new GM and getting caught up on our Expedia guest comments. Thank you for taking the time to let us know about your stay. We appreciate your business and the 5 out of 5 rating you gave us. We hope to see you again. Enjoy life and travel safe,Erikk - GM

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant would stay again.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Maritza,Thank you for reaching out and letting us know about your stay. I'm the new GM and look forward to meeting you on your next stay. We appreciate your 5 out of 5 rating. I look forward to sharing with our team.Enjoy life and travel safe.Erikk - GM

8/10 Good

Ali

Stayed 6 nights in Mar 2024
Response from Erikk - General Manager on 25 Apr 2024
Ali,Thank you for letting us know about your stay.Could you please provide any feedback that could have us score a 5 on the review. We look to improve every day and take our guest comments very seriously. Enjoy Life,Erikk - GM

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Sean,Pardon the delay in responding. Thank you for taking the time to let us know about your stay. We appreciate the 5 out of 5 rating.Enjoy life and travel safe, Erikk - GM

10/10 Excellent

John, Nanaimo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great renovation on property. Would have like a free breakfast. Most places I go have free breakfast. Even just pastries and coffee would have been good. 20 dollars for breakfast was a bit high. Problem with first room. had issue with TV and drapes and we were moved quickly to new room. Very efficient. Great walkable location. Close to walking and freeways. Felt very safe around town. Great map of Pasadena core that hotel gave up. Would recommend staying there again. Staff was wonderful.
Stayed 4 nights in Feb 2024
Response from Erikk - General Manager on 27 Apr 2024
John,Thank you for taking the time to let us know about your stay with us. We appreciate the 5 out of 5 rating. I look forward to sharing your comments with the team. Come visit us again. Enjoy life and travel safe,Erikk - GM

8/10 Good

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quick one night stay. The staff was super friendly and helpful. The room was nice and clean. The bed was comfy. Parking was convenient. Walking distance to lots of great places. Overall a nice stay.
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Christina,Thank you for letting us know about your stay and look forward to seeing you again. Pardon the delay in getting back to you. I'm the new GM and just getting caught up. I will pass on your kind comments about the staff. We your rating...is there anything we could have done to get a 5 in your eyes?Enjoy LIFE and TRAVEL well. Erikk - GM

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and they have plenty of convenient amenities. Second time at this hotel and most likely returning when around the area
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Mark,Thank you for taking the time to let us know about your time with us. We are so happy that you had a wonderful stay and will be back again. Enjoy LIFE and TRAVEL well. Erikk - GM

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 27 Apr 2024
Mark, Pardon our delayed response.We are delighted to see you have had a great stay with us. We appreciate your feedback and look forward to you coming to visit us again. Enjoy life and travel safe, Erikk - GM

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Erikk - General Manager on 27 Apr 2024
Elaine,Thank you for taking your time to let us know about your stay. Pardon the delay in responding. I'm the new GM and catching up on our Expedia comments. We appreciate your rating of a 5 out of 5. Enjoy LIFE and TRAVEL well.Erikk - GM

6/10 Okay

Debra

Travelled with partner
Liked: Staff & service, amenities
I waa surprised that no filtered water was provided for free or purchase in the room. Ive been traveling extebsively and it was the first time water wasnt available.
Stayed 1 night in Feb 2024
Response from Erikk - General Manager on 27 Apr 2024
Debra, Pardon our delayed response to your feedback. I'm the new GM and reviewing our Expedia comments. We do offer water at the front desk upon check in as the practice of having it in the room was stopped during covid. We will look at the possibilities of returning that service in the future. Enoy LIFE and TRAVEL well. Erikk - GM

4/10 Poor

Maria L Almonte

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The bathroom floor was dirty. It was hair behind the toilet. They "cleaned" the room, but not the bathroom floor.
Stayed 4 nights in Feb 2024

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Erikk - General Manager on 27 Apr 2024
Jamie,Pardon your stay was not wonderful. I'm the new GM and going through old reviews. Pardon our delay in getting back to you. If you could share anything about your stay that we can improve on we would greatly appreciate it.I hope you will come stay with us again. Enjoy Life,Erikk - GM