Lobby sitting area

Reviews of Fully Furnished Suites Staple Center

4 out of 5
Fully Furnished Suites Staple Center
1050 South Flower St, S Flower St and W 11th St, Los Angeles, CA

Reviews

6.4
Rating 10 - Excellent. 10 out of 59 reviews" "
Rating 8 - Good. 20 out of 59 reviews" "
Rating 6 - Okay. 11 out of 59 reviews" "
Rating 4 - Poor. 8 out of 59 reviews" "
Rating 2 - Terrible. 10 out of 59 reviews" "

7.0/10

Cleanliness

5.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jamar

Stayed 5 nights in Mar 2020

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, room comfort
It was a very nice place
Stayed 3 nights in Jul 2020

10/10 Excellent

Cortney

Business traveller
Liked: Cleanliness, room comfort
Marvelous
It was a really beautiful view and a really clean room. Nice pool and hot tub. I really love the basketball court too.
Stayed 2 nights in Jun 2020

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Benz on 2 Jan 2020
Hi, It is Immensely rewarding to receive a perfect rating from you. We do our best to make a Memorable and Wonderful experience to all of our guests and thank you for taking time to confirm it. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home. - Benz G.

10/10 Excellent

Franklin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cool bost 420 friendly and the whole apartment was stocked 100% will rebook parking can fit trucks
Stayed 5 nights in Dec 2019
Response from Benz on 27 Dec 2019
Hi Franklin, Thank you for taking the time to leave us such a beautiful review. Most people don't bother to leave reviews about positive experiences. And really happy that you did. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently, please do come again. Yours sincerely, Benz G. Pelican Suite

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from Benz on 8 Dec 2019
Hi, We felt your frustration with the ratings you left and we apologize for your negative experience in Pelican Suite. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call on our hotline. You can also email us and we will get back to you promptly. We look forward to hearing from you and earning you back your business. Sincerely, Pelican Suites

8/10 Good

RYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Angel S. on 27 Oct 2019
Thank you for your recent stay with us and your valued feedback. We are glad to hear that we have won you over as one of our many happy guests. Hope to see you back!

4/10 Poor

Terre

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Mia W. on 14 Sept 2019
Thank you for your ratings about your stay. It was a pleasure having you with us and we hope to welcome you back again soon!

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs.
Hotel rating is extremely misleading (definitely not four stars). The air conditioner was broken so our room was 80 degrees and the property manager did nothing to fix the issue. The bathroom door was not aligned with the lock so it couldn't be properly shut. The bedrooms had lamps next to the beds but literally no plugs for the lamps to be plugged into. The room smelled like marijuana for the entire trip (maybe this is a plus to some people, not me) and there was no way to air it out. Vast majority of the lights in our bedrooms do not work. I would not recommend this hotel to anyone.
Stayed 4 nights in Jun 2019
Response from Mia W. on 13 Jun 2019
Thank you for your post regarding your recent stay with us. We are very sorry to learn about the issues you have highlighted on your feedback. I can assure you that this is not a regular occurrence. As checked, a work order has been submitted to the maintenance department for the air conditioning and it should be fixed during your stay. Rest assured that your comments have been shared with the respective Department Head so that we can ensure no such issues recur.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
Its Location and the condominium facilities were perfect for DTLA! but the apartment missed our expectations: almost half of the light bulbs were not working; didn't have coffee-maker (its jar was missing); one of the chairs of the dining table was broken; couldn't find a blanket for the sofa-bed. The apartment needs some improvements.
Stayed 5 nights in May 2019
Response from Mia W. on 7 Jun 2019
Thank you for taking the time to post a review of your stay with us. We're sorry to learn about the issues that you've had during your stay. We wish we would have known these while you were here with us when we could have done something to resolve those issues. We will investigate the matter and we will do our best to make sure that this will not happen again. We hope to have the opportunity to welcome you back soon.

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Apr 2019
Response from Mia W. on 17 Apr 2019
We’re glad to receive receive a rating from you, we do our best to make our guests’ stays as pleasant as possible and it is always a encouraging to hear back from guests about their stay. Thanks you and we hope to see you soon.

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay in a hotel next time
Only one light worked in the master. Beds were hard. 3 towels for 6 people. Blood on one of the fold out beds. 2 ironing boards both broken. Blinds broken always letting light in. Best thing was location and parking but not worth the cost! And still haven’t got my deposit back
Stayed 6 nights in Mar 2019
Response from Mia W. on 17 Apr 2019
Thank you for taking the time to share your comments about your experience. We always appreciate our guest's feedback as we consider them a powerful tool to track our performance and how to improve our service. Needless to say that I am very disappointed to read your dissatisfaction about your stay with us. On behalf of the entire team, please accept my sincere apologies for what happened. We tried reaching out to you to resolve the issues that you mentioned during your stay however, we were unable to reach you by phone and no response on the email that we sent as well. I am glad to learn that you were happy with the location and parking. I truly hope we will have a future opportunity to welcome you back to our property and assure on the quality of service we always aim to deliver to our guests.

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Showers moldy, furniture totally worn out, has a television...but no cable to watch ABC,CBS,NBC, etc!!! Beds were comfortable and place was clean.
Stayed 4 nights in Mar 2019
Response from Mia W. on 17 Apr 2019
We value all guest feedback and appreciate you sharing the experience with us. It allows our team the opportunity to review and improve upon service lapses. I would like to apologize that we do not offer some of the services that you are expecting specifically the lack of local t.v channels. We will take your comments on Board for future implementation. I also took note of your concern regarding the furnishing and will share it with the team, so that no such issue will recur. It really was a pleasure to host you, and we hope we have the opportunity of welcoming you back very soon.

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Mia W. on 17 Apr 2019
It is Immensely rewarding to receive a 4 rating from you, We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have a top notch experience who will appreciate your Rating. Looking forward to have you here again.

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2019
Response from Mia W. on 17 Apr 2019
Thank you for your ratings. We strive to provide our guests with memorable experiences in the hope that they will return time and time again. Next time you visit this city, please consider Pelican Stay as your home away from home.

2/10 Terrible

Kristine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flower Street
The room was dirty, the furniture was broken. I had to ask for everything that should have already been in the room; towels, sheets and blanket for pullout couch, kitchen supplies, spoons. Lightbulbs were burnt out and not enough lighting. There was dog poop outside of elevator. Not happy at all with Met Lofts.
Stayed 4 nights in Mar 2019
Response from Mia W. on 15 Mar 2019
Thank you for your review. All feedback we receive are very important to us as it is thanks to these that we can learn and improve.I am disappointed to learn of the issues you have experienced during your stay with us, please accept my sincerest apologies that we have you let you down. Please let me assure you that I will be addressing all your issues with the relevant departments. We hope you will give us the opportunity to restore your faith in us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be for my travel purpose.
Stayed 2 nights in Feb 2019
Response from Pelican Team on 18 Feb 2019
Thank you ever so much for your delightful comments. We are thrilled you enjoyed your stay and made the most of the location. It really was a pleasure to host you, and we hope to have the opportunity of welcoming you back again very soon.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Overpriced MetLofts, roomy but puny
Bathrooms had hair & mildew, used half a bottle of Chlorox shower spray. Hot water in the shower was barely luke warm, Master toilet flushed only once out of every 4 attempts. Water pressure in the showers was puny. Not even a soap dish in the shower.
Stayed 2 nights in Dec 2018
Response from Mia W. on 14 Feb 2019
I regret to learn that your stay was impeded by the issues you have highlighted in your feedback .Please accept my sincere apologies for the inconvenience that we may have caused you. We have noted your feedback and will address this.

8/10 Good

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Had to wait 1hr 30 minutes to get access to our suite. Some of the lights in suite were burnt out. Shower ensuite needs upgrading. Furniture (couches) were worn out. Blinds in living room did not work properly.
Stayed 4 nights in Oct 2018

2/10 Terrible

Talat

Rude staff and dirty place
I was admitted to a different place far from the Convention center where I was attending I lost the first day trying to communicate with PelicanStay then when they finally answered They were rude and offered me 50$ for my inconvenience which was an insult to my intelligence.
Stayed 5 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018
Response from Angel S on 22 May 2018
It is Immensely rewarding to receive a 5 Star rating from you. We are very happy to know we have been successful on complying our goal of making you feel really welcome during your stay. We are fortunate to have a team of dedicated persons, truly focused on making sure our guests have top notch experience, who will appreciate reading your comments. Next time you visit this wonderful city, please consider Pelican Executive Suites as your Home away from home.

8/10 Good

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service
The check-in process needs some refinement. Despite confirming an estimated arrival time, had to wait 45 minutes for a rep to greet and provide access. Great location. Parking included.
Stayed 2 nights in Nov 2017
Response from Rhina Kelley on 7 Dec 2017
Hi Richard, I am glad to learn that you had a comfortable stay in our Apartment and Thank you for your feedback. I was pleased to read your comments and delighted to hear you had a good experience with us and you were happy with the property's facilities. However, I’m disappointed to learn that you had difficulties during your check in, we welcome feedback such as yours as they indicate the areas where we can further improve.Please stay with us again once your travels bring you back to this wonderful city. Best, John clements

8/10 Good

jenny, mnl

Liked: Cleanliness, property conditions & facilities, room comfort
corporate
the unit was really nice
Stayed 7 nights in Oct 2017
Response from Rhina Kelley on 4 Nov 2017
Hi Jenny, Thank you for your wonderful feedback We do our best to make our guests’ stays as pleasant as possible that’s why We are very pleased to know that you had a comfortable stay with us and that everything was to your liking.Please stay with us again once your travels bring you back to this wonderful city. Best, John

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice apartment close to Microsoft theatre
Check in went well despite other reviews saying theirs hadn't. The hallway leading to the room had a horrible odor from the trash room. The room itself was clean. The beds were comfortable. Our biggest complaint was the kitchen was not fully stocked with dishes as was stated. We made due with what was there except for needing to go buy bigger cups. Overall, it was good and very ideal for our conference at Microsoft theatre.
Stayed 4 nights in Sep 2017
Response from John on 11 Oct 2017
Hi Anonymous, I'm very grateful to learn that you were happy with the property and it's cleanliness. We value all guest feedback and appreciate you sharing the experience with us. It allows my team the opportunity to review and improve upon service lapses. I certainly understand the inconvenience you had and we will make sure this does not happen again. Please accept our most sincere apologies on this occasion.

6/10 Okay

Verified traveller

Disliked: Staff & service
2 bed/2bath suite in downtown LA.
It's a sublet condo; the experience was much more like airb&b than a hotel. Email response was slow. There is no check-in counter or full-time staff. I was met by the cleaner, who wasn't done with the suite at check-in time. I had to leave my bags and get off to a meeting, and when I returned I found the room open. All was ok (it's a secure building), but it turns out the only key the cleaner had was the one I took away with me, so she could not lock up. There was no soap in the suite. There were no dressers, although the closets were spacious. For a one-week stay a dresser is imperative.
Stayed 3 nights in Jul 2017
Response from PelicanStay on 5 Sept 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will recommend this place to people that I know and will be heading to LA.
Stayed 2 nights in Jul 2017
Response from Rhina Kelley on 5 Sept 2017
Thank you for the kind words Johnny, so happy to hear that you enjoyed staying at our apartment! Hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not the property location that was listed on site.
When the reservation was made with Expedia in November 2016, the location of the facility was one of my top priorities, as it was convenient to the LA Convention Center, 1050 S Flower St. Two weeks prior to my travel they charged my credit card with the final payment and sent me the address of 1111 Wilshire as the property location. I phoned the property management and they told me that the original location was not available. Instead of being 3 blocks from the convention center, I now had over 12 blocks. The property itself was very comfortable and appropriate. The carpets could use a good shampooing and the cabinet front under the sink was missing. The property was well equipped, so cooking could be performed without eating out all the time.
Response from Duane Paul on 4 Jun 2017
Dear Valued Guest Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your stay. Please accept our most sincere apologies that we were not able to meet your expectations and we will surely investigate on this matter. We take priority in addressing your needs and provide the best solution available to resolve your issue in the most efficient way as possible. sincerely,

4/10 Poor

Jochen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
The apartment was good, however the service was atrocious. On Friday morning when I was about to get onto the flight to LA, I received an email that the apartment we booked was unavailable supposedly due to a "leak" and we were rebooked to an apartment 10 min away. As we were coming from overseas and booked the apartment for its proximity to the conference centre, 10min by car away is worrying as we did not have a car available. My colleague who arrived first at the apartment had to wait for several hours until someone came to deliver the keys (we were only given one set of keys because "there is only one door". It was admitted to us that our original apartment was not available not because of a leak but because of the management had agreed that the tenants before us could stay longer. We were offered to move into our originally booked apartment two days later. We did take up the offer, and the apartment management agreed to move our luggage across as we were occupied at the conference. When we called two days later to arrange to get the moving across and the new keys it took 48 (!!) phone calls to finally have the agreement honored and luggage be moved across by management. The new apartment seem to have been cleaned in a rush, there was only half a roll of toilet. As "apology" we were offered to stay an extra day at base rate plus tax, which was neither useful for us (we were returning to Europe) no do I consider the offer to pay for another day an apology.
Response from Rhina Kelley on 3 Jun 2017
Dear Jochen, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith is us. Sincerely, Duane Paul

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible booking process
Horrible. I submitted additional paperwork the hotel requested. I got confirmation email from hotels.com. Yet my reservation was cancelled for fraud report from the credit card. Really?? If they have contacted me for additional credit card, I would have. How dare them to cancel my 5 nights stay for 6 of us..?? Really? Very disappointing. So, don't book this hotel online. This hotel will just cancel your reservation and you'll end up booking more expensive hotel in last minutes.
Response from Rhina Kelley on 3 Jun 2017
Dear Valued Guest, Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced. Please accept our most sincere apologies for what happened to your reservation. Sincerely, Duane Paul

4/10 Poor

Maria R.

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
TERRIBLE EXPERIENCE
TERRIBLE EXPERIENCE at Corporate Suites. I arrived after a very long flight returning from Asia, only to find there was nobody at the building to let me into my room. I had to wait THREE HOURS to be finally let in, calling everyone I could in the meantime. I was so tired I only wanted to leave and go elsewhere, but I had prepaid four nights with a non-cancellation policy and did not wish to lose over a thousand dollars. The management company is not even in the same city, so there was no-one readily available to help. They tried to blame me for not responding to an email that they had previously sent, but the email arrived from "Pelican Suites", a name I did not recognize, so even if I had seen it, I would have thought it was junk mail. Once inside, the apartment was spacious and clean. However, there were other problems. There is parking available, but I was not given a device to open the gate, so I had to rely someone at the building to open it EVERY TIME. This was especially annoying one night I arrived past midnight and I had to ring many times waiting to be let in, and one day I needed to leave the building at 5:30am for a meeting and there was NOBODY there to open. I ended up tailgating after another car, praying that the gate wouldn't close on the car. There were bottles of detergent and dishwashing liquid, both close to empty. Windows had old miniblinds that did/t close properly and let all the sunlight in. I would NOT stay here again, nor do I recommend it.
Response from Rhina Kelley on 21 Mar 2017
Hi Maria, I am disappointed to learn of the issues you have experienced during your stay with us, please accept my sincerest apologies that we have you let you down. Please let me assure you that I will be addressing all your issues with the relevant departments. Best, John

8/10 Good

Karra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The view was great, and the kitchen and furniture were modern and updated. Parking was terrible. We should have had two parking stalls, but a broken down car was in one of them. Management said they would move it, but at the end of our stay, the car was still there. The apartment complex parking and elevator system can be confusing. There could have been more instructions on how all of that worked. I had pre-arrangements to meet a staff member at the apartment upon arrival. We sat in the parking garage for over an hour waiting for a staff member having no idea how the reservation process worked. This was a business trip, and we had plans which had to be cancelled. I felt that wasn't very professional or courteous. The parking lot attendants, and staff at the complex were very friendly and helpful. We enjoyed the overall look, convenience, and location.
Response from Rhina Kelley on 3 Jun 2017
Dear Karra, Thank you for taking the time to share your experience. First of all we would like to apologize for the inconvenience and that your overall experience was not exceptional. Your feedback is very important to us as it is the starting point we use to act on improvements. We hope you will choose to stay with us in the future, where we will strive to restore your faith is us. Sincerely, Duane Paul

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most disgusting place we ever stayed at. A kennel.
The place needs a major cleaning. Not just maid service. Dog urine stains everywhere, feces on the bathroom door, urine around the toilet from last guest or maybe 10 guest's ago the way this place was. Bathroom door falling off the hinges, years of mold in the bathroom, shower had not even been cleaned from previous guest's, the pillows looked like they were 10 years old with with years of disgusting sweat stains if you look beyond the pillow case, the pillows stunk to the point we used our own clothes for pillows. We were scheduled to stay for 3 days and left after 1 night. When talking with the management about the situation and refunding for leaving early they had the nerve to charge us a $105.00 cleaning charge? I said is this some kind of joke or what? they were serious and charged us $105.00 cleaning charge. If we stayed for the 3 days and the place was not a kennel I would not have a problem with that but given our experience you think they would not have charged us that. Since they are doing a disgraceful job cleaning. So the management is the same level as the cleanliness of the place. TERRIBLE! could not load the photos as Expedia only allows 5MB or less for photos size.
Response from Cy on 2 Dec 2017
Dear Guest, Many thanks for your review. We try to be as thorough as possible and keep all area of the room extra clean. It looks like we certainly can do a better job in some areas of the room, and we do apologize for that mistake. It does not happen often at all, our cleaners are generally very thorough when it comes to keeping the hotel clean. We hope to be given a second chance to reassure you on the attention we pay at every detail. Best

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
The apartment was stifling with floral cleaning products. Opening windows did not help. There was lipstick on the duvet. As I waited at the front of the building for the representative to show me the room, residents exiting asked me why I was waiting outside. When I mentioned I had booked a room there they became angry and told me there were supposed to be no hotel/air B and B type rentals in the building. This made me very uncomfortable.
Response from General Manager on 8 Jan 2017
Dear Guest Thank you for taking the time to post a review of your stay with us. I am sorry to hear that you experienced some difficulties during your stay. We will investigate the matter and we will do our best to make sure that this will not happen again Regards Cy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location, you have you're own privacy and easy access to stores.
Response from Cy on 29 Dec 2016
Dear Guest Thank you so much for the review. We hope to see you again soon.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great proximity to L.A Live and Convention Center
Overall good location and nice, clean room. Not enough towels and washcloths or paper products (toilet paper) Thank goodness we brought some extra. Suggest if you are booking more than one room in a group to ask them to be on the same floor if possible since the elevator does not go to any floor but your own room (which is good for security).
Response from General Manager on 25 Nov 2016
Dear Valued Guest, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

8/10 Good

Stephen

Liked: Staff & service, room comfort
Close to LACC, nice pool
Very good
Response from General Manager on 25 Oct 2016
Dear Verified Traveller, Thank you very much for taking the time to post a kind review of your recent stay with us. I am delighted to read that you enjoyed your stay with us and look forward to welcoming you back . Sincerely Yours, John Clements

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They gave my room away after booking it worst hotel experience I have ever had to date
Response from Duane on 3 Sept 2016
I would like to apologize for the disappointing experience you had with us. We always do our best to meet the expectations of all our guests, but in this instance, we failed to meet your expectations. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improv

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great apt in great location.
This was a beautiful apartment. Great location. The only difficulty we had was in checking in. When they say check-in is 3 PM, you must be there at 3 PM. This is not really a hotel as much as a short sublease. All in all, we still had a great time despite the surprise.
Response from Cy on 21 Sept 2016
Dear Guest Thank you for your review. I apologize for the little hiccup upon check in but glad everything worked out. We look forward to seeing you back

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 25 Oct 2016
Dear Brittney, Thank you so much for staying with us and wonderful rating. We strive to ensure every Guest enjoys a conformable, relaxing and memorable stay with us and we appreciate that you took your time to confirm it. Sincerely yours, John Clements

6/10 Okay

Dean, Salt Lake City

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very nice except.
Could have been very nice except. No working TV, had to go to the local bar to see the ball game, No working lights in the kitchen, ate in the dark. No Kitchen Towels, not even paper. No bath mats. No soap dish in the shower.
Response from General Manager on 25 Nov 2016
Dear Dean, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely, Duane Paul

8/10 Good

Verified traveller

Liked: Room comfort
GREAT VIEW, SAFE, and MODERN DECOR
Renting the room is a bit of a process (they require CC and Photo ID to be faxed over to them). Private secure parking is a plus. We had to buzz security to get into parking lot (for some reason key didnt work- no biggie). Had an amazing view of the Staple Center. There were a few minor condition issues (carpet ripped by closet, busted window blinds, etc) but in the grand scheme of things those little condition issues were insignificant and didn't take away from the modern feel of the room and amazing location. Make sure you take your own lotion, shampoo, etc (not provided). I WILL DEF. BOOK THIS AGAIN IF I'M IN THE AREA.
Response from General Manager on 25 Nov 2016
Dear Valued Guest, Thank you for sharing your kind words and review. It was a pleasure having you here with us. Looking forward to your return! Sincerely, Duane Paul

8/10 Good

Richard, Oakland

Liked: Cleanliness, property conditions & facilities, room comfort
spacious apartment
this was like having my nice own spacious two bedroom apartment. The space was very welcoming. Nice big windows. Only problem was that the street was a bit noisy.
Response from General Manager on 9 Dec 2016
Thank you for taking the time to review your stay. We want all our guests to enjoy their time with us and we are really pleased to learn that this was achieved and that you enjoyed the comfort of your room Sincerely, Duane Paul

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 9 Dec 2016
We're really happy to hear that you enjoyed your stay with us, and found that we provide a comfortable, clean place for people to stay in the area. It's great to see that you made the most of our wonderful location too. We hope that you'll be back to stay with us again in the near future. Sincerely, Duane Paul

4/10 Poor

Jaime, Denver, Colorado

Disliked: Staff & service, property conditions & facilities
Corporate Apartment has Terrible Management Compan
Where to start. When I arrived I had notified the management company my flight would be in late I wouldn't arrive until 11pm. When I got there the parking garage was closed and locked and the person at the front desk didn't know who I was. After much negotiation I was finally allowed in. I went up to the apartment and found that my bedroom didn't have a closet or any drawers (master bedroom). In addition that same evening the management came to the door late in the night to collect "cash payment" even though I had already paid via credit card. The next morning I went to get an Iron and located an iron board, but no iron. I called 3 times over the next 3 days to get an iron and never got one. I decided to use the washer/dryer as well and the washer actually smoked and the dryer didn't work at all. I tried to use the toaster and again that was broke as well. I tried to convey all this to the management company and never heard back. The apartment itself was nice and laid out well, but with such a horrible management company I would never recommend staying there.
Response from Duane Paul on 25 Nov 2016
Dear Jaime, I am sorry to learn that your stay with us not to the level you expected. We strive to ensure that all of our guests have an exceptional experience and I am not proud when we fail to delight a guest, however, I am grateful for the opportunity to know about any shortcomings, so that we can learn and do better next time. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Apex
Our 1 bedroom suite was very comfortable. Great views, good food in the area & the location was perfect. The room was clean & the front desk employees were very helpful and friendly. We had a overall great experience!
Response from General Manager on 9 Dec 2016
I am delighted to learn that you enjoyed your stay with us and that you found the location to be so convenient. Sincerely, Duane Paul

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything you need
Stocked with everything you could need for a trip (pots, pans, cups, refrigerator, oven, etc) could not figure out how to work the washing machine Perfect for walking to staples, LA LIVE, didn't have to pay for parking the entire time. in the heart of LA No key available at check in so we had to be brought up everytime we left the room. View to die for Please put pillowcases in the closet or pillowcases on the extra pillows
Response from General Manager on 9 Dec 2016
I am delighted to learn that you enjoyed your stay with us and that you found the location to be so convenient. Sincerely, Duane Paul

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Name change of Corporate Suite
The name was changed to Met loft. The staff was not to knowledgeable about room functions. How to use wi-fi, or how to use tv. No face or hand towels for three(3) days. Did not tell me I had two(2) parking spaces. My guests had to pay 15.00 dollars for parking. I am very sorry, but I will never make reservations there again!
Response from Duane Paul on 25 Nov 2016
Dear Valued Guest, I am sorry to learn that you did not have a pleasant stay with us. I will certainly share your feedback with the team so that we can learn from this experience. Sincerely,

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, room comfort
apartments - not a hotel - not worth the effort
this is actually not a hotel - it's a condo tower with full time residents. There are several rooms owned by third parties who rent them out when not in use. Getting setup is difficult and involves a great deal of paper work. Even after the paper work they sent me to the wrong building . When I got to the right building I had not been cleared by security so I could not get into the room. The. No one at the third party answered the phone - honestly not worth the time or effort.
Response from General Manager on 9 Dec 2016
We value all guest feedback and appreciate you sharing the experience with us. It allows my team the opportunity to review and improve upon service lapses. I certainly understand the inconvenience you had and we will make sure this does not happen again. Please accept our most sincere apologies on this occasion. Sincerely, Duane Paul