In-room safe, desk, iron/ironing board, free WiFi
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Reviews of Holiday Inn Express Hotel and Suites Pasadena-Colorado Blvd, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites Pasadena-Colorado Blvd, an IHG Hotel
3500 E Colorado Blvd, Pasadena, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from HIEPASADENA on 29 Apr 2024
Thank you for your stay

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly check in, clean room and hotel and easy parking.
Stayed 1 night in Apr 2024
Response from HIEPASADENA on 26 Apr 2024
Thank you for choosing to stay with us

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and updated. I was surprised they charged for parking. Did not notice they were going to charge me for parking when I booked the hotel.
Stayed 1 night in Apr 2024
Response from HIEPASADENA on 15 Apr 2024
Thank you for choosing to stay with us,

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
Staff very helpful
Stayed 4 nights in Mar 2024
Response from HIEPASADENA on 9 Apr 2024
Thank you for your stay with us

4/10 Poor

Marilyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were ants crawling up the wall the morning of our check-out. When I notified the front desk she said she would notify maintenance. That's it. It took another agent to step in and say that she would comp us $25 for our stay. Will not return to this establishment.
Stayed 1 night in Apr 2024
Response from HIEPASADENA on 9 Apr 2024
We apologized for any inconvenienced encountered. We will look into the issues mentioned,. Thank you for your feedback.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and staff was friendly
Stayed 1 night in Mar 2024
Response from HIE Pasadena on 4 Apr 2024
Thank you for choosing our Hotel! We really appreciate your review!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet , loves that. Breakfast was good. In the rooms you get Dove shampoo, Dove conditioner ,in dispensers ,good to know next time I won’t pack shampoo , Conditioner or bodywash
Stayed 3 nights in Mar 2024
Response from HIE Pasadena on 4 Apr 2024
Thank you for choosing our Hotel! We really appreciate your review!

2/10 Terrible

Pamela

Stayed 2 nights in Mar 2024
Response from HIEPASADENA on 18 Apr 2024
Thank you for staying with us

2/10 Terrible

Mireya

Travelled with family and small children
Liked: Staff & service
We went to a swim meet , to stay in the hotel to sleep between prelims and finals. , I couldn’t sleep because the cleaning person was vacuum all the time between 2-3 pm that it was the time for us to rest , then at night couldn’t sleep because the guest from upstate was stomping too much . I report this incident .
Stayed 2 nights in Mar 2024
Response from HIEPASADENA on 21 Mar 2024
Thank you for your feedback and your recent stay with us.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HIEPASADENA on 21 Mar 2024
Thank you for your stay

10/10 Excellent

Cory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this hotel. The staff were very friendly and professional. If I were being really particular, the shower water pressure was pretty weak, but otherwise, we had a wonderful time visiting Pasadena! So many places to walk!
Stayed 4 nights in Mar 2024
Response from HIEPASADENA on 12 Mar 2024
We truly appreciate your stay with us. Thank you for your feedback.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Property was okay. The A/C unit under the window had a sign that said “do not touch, use thermostat on wall to adjust air” but there was not a thermostat on the wall so that was confusing. Even after figuring it out, the bathroom did not have any A/C so even though it was only February, it was warm and stuffy in the bathroom. The bathroom only had 1 towel hook and 0 towel bars so that was annoying. Also, I saw a huge rat right outside the main entrance.
Stayed 1 night in Feb 2024
Response from HIEPASADENA on 23 Feb 2024
Thank you for your feedback. We will look into the mentioned issues. Thank you for choosing us.

8/10 Good

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the hallways and my room having a weird smell (my room was fine after a day), overall it was a very nice hotel. The room was great, I loved the bathroom, and the complementary breakfast was very good. Would definitely say here again.
Stayed 4 nights in Feb 2024
Response from HIEPASADENA on 15 Feb 2024
Thank you for staying with us and for your great feedback.

10/10 Excellent

Lupe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, in a safe environment, and near our favorite Mexican restaurant in Pasadena. Staff is friendly and parking is easy and at a low cost.
Stayed 1 night in Feb 2024
Response from HIEPASADENA on 21 Mar 2024
Thank you for choosing to stay with is and for giving us your honest feedback.

8/10 Good

rozar

Liked: Cleanliness, staff & service, amenities
It’s ok
Stayed 1 night in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thanks for your stay

10/10 Excellent

Elijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast buffet was fitting for the level of service we expected at this hotel price. The fitness room and pool were clean and well kept. Rooms were nice and spacious. Overall, would stay at again
Stayed 4 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thank you for choosing to stay with us

10/10 Excellent

Znar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from HIEPASADENA on 7 Feb 2024
Thanks for staying with us

10/10 Excellent

Leticia

Stayed 1 night in Jan 2024
Response from HIE Pasadena on 18 Jan 2024
Thank you! We appreciate your review!

6/10 Okay

Molly

Stayed 3 nights in Jan 2024
Response from HIEPASADENA on 7 Feb 2024
Thanks for your stay

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HIEPASADENA on 7 Feb 2024
Thank you for your recent stay

8/10 Good

MaryAnn E

Travelled with family
Liked: Cleanliness, staff & service
Hotel itself is older but very clean. Staff was friendly and very eager to do anything asked of them. Hotel offers a nice complimentary breakfast, but does not have any restaurants on site. Neighborhood does not offer many restaurant choices either since it is mostly retail stores. Metro train is within walking distance and is easy to use to get to Old Town Pasadena.
Stayed 3 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
We appreciate your feedback and we thank you for your stay

8/10 Good

Jeffry S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay near Sierra Madre Station which gets to Old Pasadena and anywhere else you would like to go around LA. Shopping mall close across the highway and Amazon Fresh within walking distance. Right on Route 66 Colorado Boulevard if you want to drive into Old Pasendena. Overall excellent location. Breaskfast was good. Rooms were a little old. A few maintenance issues like shower plunger hard to pull up and door release had to push really hard to get door to open. Overall a good stay.
Stayed 3 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Your stay is much appreciated. Thank you for choosing us

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thank you for choosing us

10/10 Excellent

Tuan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thank you for staying with us

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thank you for your stay

8/10 Good

Michael

Stayed 3 nights in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
Thank you for your recent stay

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HIEPASADENA on 7 Feb 2024
We appreciate your stay

10/10 Excellent

James

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great property was clean
Stayed 2 nights in Nov 2023
Response from HIEPASADENA on 5 Dec 2023
We appreciate your stay with us.

8/10 Good

Rogelio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay at this hotel again. For the price it’s very good.
Stayed 2 nights in Nov 2023
Response from HIEPASADENA on 21 Nov 2023
Thank you for choosing to stay with us

10/10 Excellent

John, Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and friendly staff
Stayed 3 nights in Nov 2023
Response from HIEPASADENA on 13 Nov 2023
Thanks for your stay

4/10 Poor

Pearlyvene

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from HIEPASADENA on 7 Nov 2023
Thanks for your stay

10/10 Excellent

Estrella

Stayed 3 nights in Oct 2023
Response from HIEPASADENA on 3 Nov 2023
Thanks for your stay

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was VERY nice and clean, I felt extremely safe on property. Complimentary breakfast was nice
Stayed 4 nights in Oct 2023
Response from HIEPASADENA on 3 Nov 2023
Thank you for choosing to stay with us.

10/10 Excellent

stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 30 Oct 2023
Thank you for your stay

6/10 Okay

Lorraine

Travelled with group
Liked: Cleanliness, staff & service
I like that this hotel is conveniently located to The Rose Bowl, where we were seeing a game. It seems like a safe area and it's easy to get to from the freeway. The rooms are spacious and pretty much have everything you need. The shower is hot, with good water pressure. The bedding is nice, with a well padded comforter and fluffy pillows. The thermostat made it easy to control the temperature in the room. I appreciate the double window shades, so you can darken the room at night but also let in light but still have privacy in the morning. The room smelled musty. Something like mold, or maybe cleaning products covering up a bad smell. It just didn't smell good when we entered the room. I appreciate the front desk staff giving us complimentary bottled water when we checked in. I also really appreciate the excellent service on the phone from Priscilla, who set us up with the room we wanted and an early checkin.
Stayed 1 night in Oct 2023
Response from HIEPASADENA on 30 Oct 2023
Thank you for your feedback. I appreciate your stay with us.

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from HIEPASADENA on 30 Oct 2023
Thanks for your stay

10/10 Excellent

Regina

Stayed 1 night in Oct 2023
Response from HIEPASADENA on 15 Nov 2023
Thanks for your stay

10/10 Excellent

John A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they were very friendly and accomodatinb. The place was clean.
Stayed 12 nights in Oct 2023
Response from HIEPASADENA on 24 Oct 2023
Thanks for your stay.

6/10 Okay

LUIS

Travelled with family
Average hotel with a parking fee.
Stayed 1 night in Jul 2023
Response from HIEPASADENA on 23 Oct 2023
Thank you for staying with us

4/10 Poor

Reesa

Disliked: Cleanliness, property conditions & facilities
staff wasn't able to phone a cab for us, they said they don't do that so we registered for uber so we could do that furniture in the cafeteria badly torn and worn food in cafeteria was low quality I have taken some pictures that wold shock you all the drawers in the room were open in the morning as the building is not level and they slid open in the night no towels in the sink area, had to go into the bathroom to get a towel to wash hands and face. a simple towel rack would have eliminated the situation. garbage cans were not where they should have been so we asked for another one grab bar in shower should have been placed on the other side (left side of the tub) nothing to hold onto when getting in th shower or tub. bar was behind the curtain and beside the toilet. toilet paper roll came out of the wall used Kleenex found behind the pillows on the bed. safe deposit boxes were not safe at all. they're 4-6 small boxes as used in a bank vault that had to be opened with a key, and shared!!!! They told me they watch when people want to get things out or put in but if someone needs them at the front desk they will not be watching. And, what kind of security that you share your passport, jewellery, with total strangers. very appalling. R.DEVLIN,Vancouver, Canada
Stayed 3 nights in Oct 2023
Response from HIEPASADENA on 23 Oct 2023
We appreciate your feedback and we will look into the issues mentioned. Thank you for your stay and for your feeback.

10/10 Excellent

Maria Kristine Bermundo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, very clean.
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 19 Oct 2023
Thank you for your great feedback

8/10 Good

Hovsep

Travelled with family, Business traveller
Liked: Cleanliness
Close to my house
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 19 Oct 2023
Thank you for staying with us

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable Beds. Quiet. Easy parking. EXCELLENT Breakfast--and they let us eat cereal before it was officially open on Sunday because we had to catch a plane. Very helpful. There should always be a grab-n-go option for those who need to leave early. Thank you for that.
Stayed 3 nights in Sep 2023
Response from HIEPASADENA on 16 Oct 2023
We appreciate you staying with us.

2/10 Terrible

Xiao, cupertino

Liked: Staff & service
Disliked: Cleanliness
Building is too noisy to sleep. It should be sold to BW
Stayed 1 night in Oct 2023
Response from HIEPASADENA on 16 Oct 2023
Thank you for choosing to stay with us

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 16 Oct 2023
Thanks for your stay

10/10 Excellent

Paul

Business traveller
Liked: Amenities, property conditions & facilities
All good
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 16 Oct 2023
Thank you for your stay

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from HIEPASADENA on 11 Oct 2023
Thanks for your stay

10/10 Excellent

hong, lynnwood

Liked: Staff & service
Services vary good
Stayed 1 night in Oct 2023
Response from HIEPASADENA on 11 Oct 2023
Thank you for your stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HIEPASADENA on 4 Oct 2023
Thank you for choosing to stay with us.

8/10 Good

Meena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Good size room but no safe
Stayed 1 night in Oct 2023
Response from HIEPASADENA on 4 Oct 2023
We appreciate your feedback and your great feedback.