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Reviews of Homewood Suites by Hilton Santa Clarita

3 out of 5
Homewood Suites by Hilton Santa Clarita
28700 NEWHALL RANCH RD, Valencia, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 212 out of 293 reviews" "
Rating 8 - Good. 40 out of 293 reviews" "
Rating 6 - Okay. 20 out of 293 reviews" "
Rating 4 - Poor. 9 out of 293 reviews" "
Rating 2 - Terrible. 12 out of 293 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very clean and the bed was comfortable, room are big I would love stay again:)
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Larissa,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you found our hotel very clean, with comfortable beds and spacious rooms. We're delighted that you had a wonderful experience and would love to stay with us again. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 12 Apr 2024
Dear Svetlana, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Kinima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and welcoming
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Kinima,Thank you for your feedback and for rating our staff a 5 out of 5! We're thrilled to hear that you found our staff really nice and welcoming. Providing friendly and hospitable service is a top priority for us, and we're delighted that we could make your stay enjoyable. We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Stephanie,Thank you for your feedback and for rating your room a 5 out of 5! We're delighted to hear that you found your room very nice. Providing comfortable and pleasant accommodations for our guests is important to us, and we're glad that we could meet your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! Sincerely, Hotel Manager

10/10 Excellent

Rory N

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, close to Six Flags. Breakfast was good every morning and the staff was friendly.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 6 Apr 2024
Dear Rory N,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great stay with us, especially being close to Six Flags. It's fantastic to know that you enjoyed our breakfast every morning and found our staff friendly. We appreciate your review and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

4/10 Poor

Matthew

Stayed 4 nights in Jan 2024
Response from General Manager on 22 Apr 2024
Dear Matthew,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Ryan Garcia-AgcaoiliGeneral Manager

8/10 Good

Monica

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Monica,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Very friendly and helpful staff! Open bright areas. Very clean. Obviously a very new hotel. The rooms were large, clean, comfortable and well appointed with a very nice kitchen area. The complimentary breakfast was better than most other hotels offering a similar service. Completely happy with my stay!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 10 Mar 2024
Dear Jeffrey,Thank you for your fantastic review and perfect rating! We're thrilled to hear that you had a wonderful stay with us and that you found our staff friendly and helpful, our hotel clean and well-appointed, and our complimentary breakfast satisfying. Your satisfaction is our top priority, and we're delighted that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Kitty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was very friendly. i felt very safe.
Stayed 7 nights in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Dominic

Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Elsie, Modesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved my stay here. Friendly environment.
Stayed 1 night in Oct 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Doug

Business traveller
Stayed 1 night in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast and coffee were not the best
Stayed 1 night in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your review. We can't wait to welcome you back.

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place with incredible breakfast options
Stayed 1 night in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EASY ACCESS FROM THE INTERSTATE.
Stayed 1 night in Jan 2024
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

2/10 Terrible

Bobbi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The breakfast was terrible and the sofa bed was broken and we asked 3 times for it to be fixed. They reported that the ticket was complete but nobody came to our room to fix it.
Stayed 8 nights in Dec 2023
Response from lb on 16 Feb 2024
Sorry to hear that, we will address your concerns with maintenance to see if they can be resolved!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A suite with a Kings bed and sofa should not be classified as a room for 4 people. Sleeping on those terrible sofa is a torture event for kids and just for one night …
Stayed 1 night in Dec 2023

10/10 Excellent

Antonio

Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was pretty good, but not awesome.
Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your review. We can't wait to welcome you back.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying at one of their competitors for over 10 years as I travel more than most but they upset me, so I found this Hilton nearby and they truly are the “Epitome” of customer service, and a awesome stay. Staff is just great, friendly and you can tell they enjoy their work. No sour faces here as you see in most places you visit or stay. Truly an excellent choice and I’m now sold on this Hilton. Oh, the biscuits and gravy are just AWESOME!!
Stayed 10 nights in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

8/10 Good

Linda

Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 15 Feb 2024
Thank you for your great review. We can't wait to welcome you back.

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Was accommodating to a late checkout. Only improvement would be to make the parking spaces a bit wider.
Stayed 1 night in Dec 2023
Response from Ryan Garcia-Agcaoili on 14 Dec 2023
Thank you for the great review. We can't wait to welcome you back.

10/10 Excellent

Griselda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ryan Garcia-Agcaoili on 14 Dec 2023
Thank you Griselda for the great review. We can't wait to welcome you back.

10/10 Excellent

Allen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot breakfast in a hotel I've had this year
Stayed 2 nights in Nov 2023
Response from Ryan Garcia-Agcaoili on 14 Dec 2023
Hi Allen, thank you for your great review and feedback about breakfast. We can't wait to welcome you back.

2/10 Terrible

Natacha

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights. Conditioner and body wash bottles in shower were never filled up at check in. When asked for some we were told to go to the front desk. The pull out couch has. Mattress that is purely springs and cannot be slept on. I asked the front desk for someone to clean the room. No one did. No one cares here.
Stayed 2 nights in Nov 2023

8/10 Good

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from Ryan Garcia-Agcaoili on 25 Nov 2023
Thank you Juliana for the review. We can't wait to welcome you back.

8/10 Good

Wallace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is great. The room was very nice. The only issue I had was the bed and pillows were not that comfortable.
Stayed 1 night in Nov 2023
Response from Ryan Garcia-Agcaoili on 8 Nov 2023
Hi, thank you for you writing a review. I will speak to our corporate partners regarding our pillows. We can't wait to welcome you back.

10/10 Excellent

Yan

Stayed 1 night in Oct 2023
Response from Ryan Garcia-Agcaoili on 25 Nov 2023
Hi Yan,Thank you for the great review. We can't wait to welcome you back.

10/10 Excellent

Claudia

Stayed 1 night in Oct 2023
Response from Ryan Garcia-Agcaoili on 25 Nov 2023
Hi Claudia,Thank you for the great review. We look forward to welcoming you back.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property. Complimentary breakfast
Stayed 2 nights in Oct 2023
Response from Ryan Garcia-Agcaoili on 18 Oct 2023
Thank you for your great review and we cant wait to welcome you back.

6/10 Okay

Carolina M

Stayed 2 nights in Oct 2023
Response from Ryan Garcia-Agcaoili on 18 Oct 2023
Thank you for your review and we can't wait to welcome you back. Please let us know how we can make your experience better.

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Checking in was quick and easy! The room was excellent! Very clean and spacious. We love that the property is pet friendly! We have 2 small dogs and they also enjoyed their stay! The included breakfast was very good and had a good selection of foods. I will definitely stay here again!
Stayed 2 nights in Oct 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back.

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and better than what appears on the photos
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly good breakfast
Stayed 1 night in Oct 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Lauren

Stayed 1 night in Oct 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023
Response from Lawrence on 21 Oct 2023
Thank you

10/10 Excellent

CALEB

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Leah

Stayed 2 nights in Sep 2023
Response from Ryan Garcia-Agcaoili on 18 Oct 2023
Thank you for your great review and we cant wait to welcome you back.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice sized room. The staff was friendly and professional. I’d stay at a Homewood suite again.
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Miaamalia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From the Martinez cla
I've never stayed at a Homewood Suites but I frequent the Marriot and Hampton inn and Suites. The Homewood exceeded my expectations. The design was gorgeous, beds were comfortable, breakfast was delicious with plenty of options for the whole family. Staff was knowledgeable, professional, helpful, and considerate. I loved that they put us close to the elevator since I am temporarily disabled. Great job team
Stayed 2 nights in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are always neat and clean, really enjoy the suites. Convenient to Six Flags. Downside is renovations cause lack of parking in front. Having an EV, people were parking in the EV spots, not allowing us to charge.
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review! We can't wait to welcome you back.

2/10 Terrible

Sheila C a

Never booked this,
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Hi Sheila, Please reach out to Expedia as this was a third party reservation that was created in your name.

8/10 Good

Roseann

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!

8/10 Good

Antonio, Tucson

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great business hotel.
Stayed 1 night in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the good review. We can't wait to welcome you back!

2/10 Terrible

Matthew

Stayed 4 nights in Sep 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for your review. Please let us know how we can better serve our guests.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it would go back again. Staff was friendly and it was very clean. Also loved that the area was not to overcrowded with people. Felt more like home.
Stayed 6 nights in Sep 2023
Response from Lawrence Barr on 15 Sept 2023
Thank you so much hope to see you soon!

8/10 Good

Roya

Travelled with family
Liked: Amenities
Rooms are very clean and new and functional. The construction next door is an eyesore but doesn’t impact hotels cleanliness or noise level. Breakfast is ok but could improve variety, It repeats every three days. We were comfortable overall.
Stayed 4 nights in Sep 2023
Response from Lawrence Barr on 15 Sept 2023
Thank you so much hope to see you soon!

10/10 Excellent

Bryce

Stayed 1 night in Aug 2023
Response from Ryan Garcia-Agcaoili on 15 Oct 2023
Thank you for the great review. We can't wait to welcome you back!