Thank you so much for the detailed comments and we are thrilled that you enjoyed your stay with us and look forward to welcoming you back. If you have any requests on your next stay, please let us know in the comments section or drop a message in the app. Thank you for your business!

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for your feedback. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

We were in the hotel and parking was crazy due to Grand Prix events all over the City. I did not see a person setting up a tent near the door and I was at the hotel until 8pm that evening. The number called was not the proper line, if calling the after hours line, we would have walked out a parking key to assist.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We always appreciate when our guests take a few extra minutes to tell us what the like the best. We are glad you enjoyed your stay and look forward to welcoming you again in the future.Lack of an elevator is regretful but when the building was built in the 1920's people always used stairs.Unfortunately, today it is not an option to add one!Safe travels!

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for your feedback. Clearly we did not meet your expectations. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

We are sorry that you were disappointed with your stay. Regarding parking and staffing, we are very clear with all communication regarding parking and on site staffing. We apologize for any inconvenience but you seem to have been able to address supply issues with our housekeeping staff and we are very proud of the job they do for us. We offer both telephone and email/app message point of contacts and always respond.The parking garage is one block away.As most of the area was developed in the 1920's, parking was never a priority. As a densely populated urban location, parking can be difficult to find so we offer a remote location at half their normal daily rate.We try to make it as seamless as possible considering we do not have our own parking.We appreciate your feedback.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future. We truly appreciate the comment and appreciate your business.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.If you had sent a message or called the hotel number we would have gladly provided additional shampoo and any other needed toiletries.We keep the rates down as we do not staff a front desk at all hours

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future. We appreciate the kind comments.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future. We will take your idea under consideration for the window coverings.

Thank you for your feedback. We are disappointed that your stay was not restful. We do regret that the old construction of the building does not provide great sound insulation. We will try to do better in the future. We may provide earplugs for guests in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Horrible guest! Did not read her instructions emails , kept texting me on my cell and then shorted us for parking fee and paid in quarters. Blanket in closet and yes I sent that text as she was using my cell and not following any guidelines!

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for your feedback. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

Thank you for your feedback. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

Thank you for the positive feedback! We do apologize regarding the room readiness after our published arrival time. We are working to improve.We are glad you enjoyed your stay and look forward to welcoming you again in the future.

We are very sorry to learn that you were disappointed with your stay. We made modifications to our messages last year but you did not receive updated information.Our pre-arrival message does state that we do not have an elevator and that was sent to you two days before arrival.As a historic boutique hotel built in 1920's, elevators were not included in construction. We sincerely apologize that you were not aware at the time of booking.We wish you safe travels in the future,

Absolutely right. Unfortunately , the door hinge broke a week ago we replaced the arm and it slammed so hard, I had them out yesterday to adjust and it is back to normal. Sorry it impacted your stay. They would not come out over a holiday weekend.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

We appreciate your business and your feedback. Our hot water does take some time to deliver in the mornings and we do apologize for the inconvenience.Contactless arrival became the norm during the pandemic and it truly helps keep costs down.We are sorry we missed you on departure as we try to wish our guests a safe journey.Your comments help us strive to do better. Thank you.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for your feedback. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

Thank you for feedback. We apologize for the inconvenience with the noise via the windows. The city historical designation prevents us from changing the windows to more modern noise cancelling windows.We hope you did enjoy the stay. Request a quiet room on your next booking as we have some that are away from the street view.

Thank you for your feedback. We make a note of the lack of elevator in all our communications and on our booking sites. As an old historic building, they just did not put elevators in them when they built them in the 1920's.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future. We appreciate that you understand our historic building designation.

Thank you for your feedback. If there are areas where we could improve your experience, we welcome your comments.We would like to welcome you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

We appreciate your feedback but you simply stated terrible and did not identify any issues that did not meet your expectations. We would appreciate additional feedback regarding your negative experience so we can work harder to make things right.Feel free to email direct hotelmetropolitanlb.com

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.We try to make sure in all advance communication that our historic building does not have an elevator.

Thank you for the positive feedback! We are glad you enjoyed your stay and look forward to welcoming you again in the future.We do try to keep our costs down so we have minimal staffing at the hotel but do our best to always respond and always have an emergency contact.