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Reviews of La Quinta Inn & Suites by Wyndham Pomona

3 out of 5
La Quinta Inn & Suites by Wyndham Pomona
3200 W Temple Ave, Pomona, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 488 out of 1073 reviews" "
Rating 8 - Good. 299 out of 1073 reviews" "
Rating 6 - Okay. 136 out of 1073 reviews" "
Rating 4 - Poor. 85 out of 1073 reviews" "
Rating 2 - Terrible. 65 out of 1073 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

nathan

Stayed 5 nights in Apr 2024

10/10 Excellent

Adrian

Stayed 1 night in Mar 2024
Response from Customer Service on 1 May 2024
Adrian, we're thrilled you had a five-star experience at La Quinta Inn & Suites by Wyndham Pomona. There's nothing better than knowing our guests enjoyed their stay and we hope to see you again soon.

8/10 Good

natalie

Travelled with family
Liked: Cleanliness, staff & service
Staff was helpful and friendly. Elevators were damaged
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Natalie, we're pleased to learn your interactions with our team members at La Quinta Inn & Suites by Wyndham Pomona were positive and supportive. We apologize for any inconvenience you might have experienced due to issues you encountered with our elevators. We appreciate your understanding and patience. We look forward to hosting you again soon.

10/10 Excellent

Francisco Ceferino

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible parking, $5.00/night. Comfortable/family friendly place to stay if you’re traveling to or near Los Angeles! Very friendly staff, pool and hot tub! Hot breakfast every morning, wish they had more variety of things after staying there for couple nights you’d wish there vas a variety of breakfast options! Overall great place to stay!
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Francisco, thank you for choosing La Quinta Inn & Suites by Wyndham Pomona during your Los Angeles travels and for taking the time to leave such an encouraging review. We're delighted you enjoyed the convenient parking, friendly team members, and our pool and hot tub. Furthermore, we appreciate your feedback regarding our breakfast options. Rest assured, we'll consider your comments as we continuously strive to enrich our guests’ stay. We look forward to welcoming you back in the near future. Safe travels until then!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place and everything good
Stayed 5 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Juan, thank you for your positive feedback about La Quinta Inn & Suites by Wyndham Pomona. We're thrilled to hear you found our hotel to be nice and that everything exceeded your expectations. We appreciate your time and look forward to welcoming you back in the future.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for money
Stayed 3 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Lucy, we're elated to hear you found great value when choosing La Quinta Inn & Suites by Wyndham Pomona for your stay. We strive hard to deliver exceptional service and provide comfortable accommodations at affordable rates. We appreciate your positive comments and look forward to your next visit.

10/10 Excellent

Michael Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to people we were visiting
Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Michael, thank you for choosing La Quinta Inn & Suites by Wyndham Pomona. We're thrilled our convenient location helped enhance your visit. Looking forward to welcoming you again whenever you're visiting people in the area.

8/10 Good

Heidi

Travelled with family
Liked: Cleanliness, staff & service
nice convenient location
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Heidi, it's great to learn that you found the location of La Quinta Inn & Suites by Wyndham Pomona impressive. We hope to feature prominently in your future travel plans. Thank you for choosing us!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 4-star rating, Chris!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at La Quinta Inn & Suites by Wyndham Pomona. Thank you again for sharing!

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Faye, thank you for your glowing rating of La Quinta Inn & Suites by Wyndham Pomona. It's uplifting to see that we were able to exceed your expectations and provide an exceptional stay. We hope to welcome you back soon for more unforgettable experiences.

8/10 Good

janet

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff has to tell guest that there is $5.00 parking fee even your a guest.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Janet, we appreciate your feedback. It's essential for guests to be informed of all fees including parking. Your feedback will guide us as it offers an opportunity to improve communication. We trust that your stay at La Quinta Inn & Suites by Wyndham Pomona was memorable in other regards. We would be delighted to welcome you back, ensuring a seamless experience next time.

6/10 Okay

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Ricardo, we're noticing that you rated your experience as neutral. We highly value your feedback and would greatly appreciate more information regarding your stay to help us improve. Please consider sharing more details about your stay in the future. Thank you.

6/10 Okay

Marius

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It’s a budget hotel. Don’t expect much.
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Marius, while the hotel seeks to offer economical accommodations, it aspires to exceed basic expectations and provide a pleasant experience for its guests. We appreciate your feedback and will strive to continually improve our services.

10/10 Excellent

Fangying, Thousand Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Thanks, Fangying! It's outstanding your time at La Quinta Inn & Suites by Wyndham Pomona was fantastic. We can't wait until your next visit!

10/10 Excellent

Fangying, Thousand Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & quiet, very nice stays during a trip
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Fangying, it's magnificent to hear that your stay at La Quinta Inn & Suites by Wyndham Pomona met your expectations. We always aim to provide a peaceful environment and immaculate accommodations for our guests. We hope you'll choose us again for any future trips.

8/10 Good

Susan

Travelled with partner
A bit old but clean and beds were comfortable.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Susan, it's delightful to hear that you found the La Quinta Inn & Suites by Wyndham Pomona both clean and cozy. Our team members work diligently to offer a comfortable atmosphere. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had requested an extra bed for our granddaughter and it was in the room and made up when we arrived!
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Robert, it's a delight to hear you and your granddaughter found everything in place upon your arrival at La Quinta Inn & Suites by Wyndham Pomona. We make it our priority to ensure the comfort and convenience of our guests. We hope you choose to stay with us again in the future.

10/10 Excellent

Jennifer

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and accommodating. The facilities are kept very clean.
Stayed 2 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Jennifer, thank you for your high remarks regarding La Quinta Inn & Suites by Wyndham Pomona. We're thrilled to hear our team members provided you with excellent service and that you found our facilities well-maintained. We look forward to your next visit.

10/10 Excellent

LINDA

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room with good linens and towels and amenities. Clean and safe. Close to train tracks so bring ear plugs if room is on north side. Washer/dryer available but dryer took 1-1/2 cycles to dry a medium load. QR code didn't work for another guest so I gave her quarters since she had already loaded machine with soap and clothes.
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Linda, thank you for choosing the La Quinta Inn & Suites by Wyndham Pomona as your place of stay. We're thrilled you appreciated the room comfort, cleanliness, and safety we provide. Your mention of the proximity to train tracks is appreciated, as it aids other guests in planning their stay. On the laundry facilities, we'll take your feedback into consideration to enhance the guest experience. We look forward to hosting you again in the future.

10/10 Excellent

Blanca, Visalia

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Blanca, we're thrilled to receive your review! It's fantastic to know you had an exceptional stay at La Quinta Inn & Suites by Wyndham Pomona. Gratitude for taking a moment to share your experience; we very much look forward to welcoming you back.

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from Customer Service on 9 Apr 2024
Justin, it's great to see such a high rating! We're thrilled that La Quinta Inn & Suites by Wyndham Pomona met your expectations. We hope to see you again soon and promise to continue providing excellent service.

8/10 Good

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Sydney, it's great to see that your stay at La Quinta Inn & Suites by Wyndham Pomona was generally positive as indicated by your rating. We trust you enjoyed your experience and we look forward to welcome you back in the future.

6/10 Okay

Roxana

Stayed 8 nights in Mar 2024
Response from Customer Service on 27 Apr 2024
Thank you for the feedback, Roxana.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Some of the residents would let their pets pee in the hallways and elevator. The room itself was good but the hallways had a smell from various things
Stayed 6 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Fernando, we appreciate your feedback. It's delightful to hear your satisfaction with the room at La Quinta Inn & Suites by Wyndham Pomona. As it pertains to your concerns about the hallways, we enthusiastically maintain a clean environment and we'll certainly take your comment into consideration as we persistently aim to enhance our service. We hope to welcome you back soon for an even better experience.

4/10 Poor

Natasha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet old and tank cycles fill every few min. squeaking sound from ? Overall lots of noise from the street and inside the hotel. Bizarre color schemes and dated interior.
Response from Customer Service on 5 Apr 2024
Natasha, thank you for taking the time to share your thoughts. It's important for us to hear about your experiences. We regret to hear about any disturbances you may have found due to the noise, and it's unfortunate if the aspects of our property's style were not to your liking. Regarding the bathroom issue, our maintenance team is always on hand for any hiccups that should occur during a stay. We appreciate your feedback and hope we have the chance to deliver a more satisfying experience if your travels bring you back.

8/10 Good

Milton

Stayed 2 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Milton, it's wonderful to see your high rating for La Quinta Inn & Suites by Wyndham Pomona. We trust that your stay was agreeable and hope to welcome you back in the future. Thank you for sharing your feedback with us through this Expedia review.

8/10 Good

Luis Esteban

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the price was right.
Stayed 4 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Luis, thank you for choosing La Quinta Inn & Suites by Wyndham Pomona. We are delighted to hear that you found our rooms to be well maintained and appreciated our reasonable rates. We hope to welcome you back again soon.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and all did a great job, especially John. See you guys next time.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Apr 2024
Bryan, we're thrilled to hear that you acknowledged the excellent service provided by John and our team at the La Quinta Inn & Suites by Wyndham Pomona. We are looking forward to welcoming you back on your next visit.

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities
In all, it was very nice and clean
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 Apr 2024
Donal, thank you for choosing La Quinta Inn & Suites by Wyndham Pomona. It's great to hear you found your stay to be nice and spotless. We always strive to maintain a high standard of cleanliness for our guests. We appreciate your feedback and look forward to your next stay with us.

8/10 Good

Betty

Travelled with partner
Liked: Amenities
It was quiet.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Betty, it's great to hear you appreciated the tranquility at La Quinta Inn & Suites by Wyndham Pomona. We strive to offer a peaceful environment for our guests. Please do think of us for your future visits.

6/10 Okay

kamelia

Disliked: Staff & service, property conditions & facilities
It smelled very bad
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Kamelia, it's unfortunate to hear about your recent experience concerning the odor. Cleanliness is a top priority, and your feedback is crucial for improvements. We hope for another chance to provide you with a better experience.

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Daniel, thank you for choosing La Quinta Inn & Suites by Wyndham Pomona and leaving us a top score. We're gratified to know we delivered a wonderful stay. Please consider us for your next trip. We look forward to welcoming you back.

8/10 Good

Shawnta

Stayed 1 night in Mar 2024
Response from Customer Service on 20 Apr 2024
Shawnta, thank you for taking the time to rate your stay at La Quinta Inn & Suites by Wyndham Pomona. We're glad to see that you had a positive experience and we appreciate your feedback. If there's any way we can enhance your future stays, do not hesitate to share. We hope to welcome you back again soon.

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great stay here. It was easy to check in and out. Very clean and great staff.
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Heather, it's fantastic to hear that you appreciated your stay at La Quinta Inn & Suites by Wyndham Pomona. We're thrilled to know our efficient check-in process and neat venue made a positive impression. We are also grateful for your praise of our team members. We hope you choose to join us again in the future!

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the morning breakfast
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Mike, we're thrilled to hear that you thoroughly enjoyed the morning breakfast at La Quinta Inn & Suites by Wyndham Pomona. It's such a delight to start the day off right, isn't it? We're looking forward to welcoming you back for another delightful breakfast experience. Safe travels until then.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick easy to my room very convenient location
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
Jesus, we are thrilled to hear that your stay at La Quinta Inn & Suites by Wyndham Pomona met your needs in terms of convenience and efficiency. Your satisfaction validates our commitment to offering excellent hospitality. We look forward to hosting you again.

2/10 Terrible

Keniyah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Worst experience ever. Rooms dirty . Had two switch rooms twice and the front desks receptionist was a complete ugh!
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Keniyah, we regret to hear about your less-than-ideal experience. It's disheartening to learn that the cleanliness didn't meet your expectations and you had to shift accommodations. We certainly have expectations for our colleagues at the front desk to offer the finest service. Please consider giving us another opportunity to provide the level of service we strive of. Your comfort and satisfaction remain our priority.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great overall
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Tina, it's wonderful to hear that you had an overall positive experience at La Quinta Inn & Suites by Wyndham Pomona. We're truly glad to have met your expectations and look forward to serving you again in the future.

10/10 Excellent

STEPHANIE M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is always well maintained and clean , staff are super friendly and accommodating, only negative is the outside needs some updating and some towels at the pool would be great!
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Stephanie, it's lovely to hear that you appreciated the well-kept and tidy surroundings of La Quinta Inn & Suites by Wyndham Pomona. We're also thrilled to know that our team members met your expectations with their friendliness and service. Thanks for your suggestions to improve our outdoor areas and add more amenities at the pool. Your feedback is valuable to us as we continually work to enhance our guest experience. We warmly welcome your next visit.

10/10 Excellent

Gankhuleg

Liked: Cleanliness, staff & service, property conditions & facilities
Environment
Stayed 4 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Gankhuleg, it's wonderful to hear you appreciated the surroundings at La Quinta Inn & Suites by Wyndham Pomona. We have aimed to create a pleasant atmosphere that enriches our guests' stays. We would be delighted to have you back for another visit in the future.

6/10 Okay

Chris

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The area was good, but the hotel was very unmaintained, staff was friendly.
Stayed 4 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Chris, it's good to hear you found our location desirable and our team members accommodating. We want our guests to experience a superb stay, so we're sorry to hear that the maintenance aspect fell short of expectations. Your comments will be taken seriously as we continuously strive for improvement. We hope you choose to see us again in the future.

4/10 Poor

Kim

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We were so disappointed. The rating for this Hotel led us to believe we were getting decent accommodations. There were stains on blankets, garbage on the balcony, limited towels and a lot of noise from other rooms and outside areas.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Kim, it's concerning to hear about your recent experience. It seems you raised issues with room cleanliness and some noise disturbances. It is our aim to provide comfortable and spotless accommodations, and we are sorry if we fell short of this. We have noted your comments and will ensure they're addressed promptly. Your feedback is valuable in helping us make improvements where necessary. We hope you’ll give us another opportunity to serve you better in the future.

8/10 Good

Valerie

Liked: Cleanliness, amenities
This place is clean and also the staff members are nice, some guest or staff members can be a little loud with yelling or dropping carts? But other than that it’s clean and comfortable!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Valerie, thank you for sharing your experience at La Quinta Inn & Suites by Wyndham Pomona. We're thrilled to hear you found our property to be clean and comfortable, and our team members friendly. We'll strive for a more serene atmosphere in the future for an even more enjoyable stay. We hope you visit us again soon!

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable beds and close to the freeway
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Rebecca, thank you for sharing your experience at La Quinta Inn & Suites by Wyndham Pomona. We're thrilled to read that you found our team members friendly and the beds comfortable. We also appreciate your mention of the hotel's proximity to the freeway. We hope to see you again for another enjoyable visit.

10/10 Excellent

Jane Pamela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed to go to the old Cal Poly campus and this hotel was right within walking distance of it -- plus I could take public transit from the Ontario airport right to the hotel. Totally safe and convenient for me. And the price was right. And bacon was served at the complimentary breakfast!
Stayed 2 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Jane, it's wonderful to hear that your stay at La Quinta Inn & Suites by Wyndham Pomona met all of your needs, from the convenient location to the satisfying breakfast. We aim to offer a safe, comfortable and affordable experience for our guests. Thank you for sharing your positive feedback. We hope to welcome you back soon.

10/10 Excellent

Gabriella

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love coming here and they’re pet friendly
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Gabriella, thank you for sharing your wonderful experience at La Quinta Inn & Suites by Wyndham Pomona. We're thrilled that you appreciate our pet-friendly environment. We look forward to having you back!

10/10 Excellent

Dazhani, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant stay , rooms were clean and staff was nice
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Mar 2024
Dazhani, thank you for your kind words. We are so glad that at La Quinta Inn & Suites by Wyndham Pomona you had a pleasant stay and appreciated our tidy rooms and friendly team members. We can't wait to welcome you back on your next visit.

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had trouble staying asleep because of loud people in the hallway outside our room. We had called the first night to complain about the noise and it was quiet for a while but the the next day at 7:00 in the morning someone was vacuuming the hallway and being loud. What was more irritating then that was we didn't get a room clean up & weren't offered new towels for the bathroom.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Kevin, we appreciate you sharing your experience. It's regrettable to hear that your stay was disrupted by unnecessary noise and there were concerns related to housekeeping. We wish to ensure guests have a restful stay and receive prompt service when required. Therefore, we've taken note of your insight to improve our interactions in this regard. We hope you give us another chance in the future to offer you a more peaceful and well-serviced stay.

10/10 Excellent

Berenice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were great.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Berenice, it's fantastic to hear you had an excellent stay at La Quinta Inn & Suites by Wyndham Pomona. We strive to provide our guests with rewarding experiences, making your comments especially meaningful. We appreciate your positive feedback regarding our accommodations. Thank you.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Michelle, it's great to hear you had a positive experience at La Quinta Inn & Suites by Wyndham Pomona. We're thrilled our hotel met your expectations and hope to welcome you back in the near future. Thanks for choosing us!