Hi Francine, thank you for leaving a review. We’re sorry you were unsatisfied with your stay. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Michael, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Harsimran, your honest feedback is important to us. While we're glad our staff was helpful, we're sorry your stay fell short of expectations. We don't provide food and water at many of our properties. Some of our locations have a water bottle refill as well as snack bars and restaurants on-site. If you decide to give us another chance, we'd love to recommend another building for your next visit.

Hi Brittany, we're sorry that noise disrupted your stay. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. You can reach us through our app, call, text, or email 24/7. We hope you'll give us another chance and stay with us again at any of our 40+ locations.

Your honest feedback is appreciated, Kawaldeep. We strive for sustainability in our stays — our guests can book housekeeping services on demand for a nominal fee. We have a zero-tolerance policy when it comes to parties and smoking, but we're sorry that someone broke these rules. Our team would've been happy to investigate and reach out to them to remind them. You can always reach us through our app, call, text, or email 24/7 for assistance. We hope to show you a more relaxing visit next time.

We appreciate your detailed feedback about your experience, Reiner. While we're glad you enjoyed our style, we apologize for the issues you encountered in the bathroom. You can always reach our support team 24/7 through our app, call, text, or email for help with things like this during your stay. Should you decide to give us another chance, we'd like to make it up to you.

Hi Barry, your feedback is important to us. While we do enjoy a dance and delicious cocktail from the nightclub upstairs, we recognize the loud sound is not for everyone. Please accept our sincere apology — your comfort is important to us. Let us know before booking your next trip, and our guest services team can review the location with you.

Hi Julie, your honest review is important to us. We apologize for the inconvenience you faced with the bathroom and the lack of hot water. Additionally, we regret the disruption caused by the New Year's Eve party at the restaurant. Your comfort is important to us. Our team would've been happy to deliver a white noise machine and earplugs to aid sleep. If your travels bring you back, we hope to provide you with a much-improved experience.

Hi Stephanie, thank you for leaving a review. We’re sorry that you were unsatisfied with your stay, we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Leah, thanks for bringing this to our attention. This isn't the experience we want for any of our guests. Customer service is one of our top priorities, and we're sorry for falling short. We'll review this encounter with our team to ensure this doesn't happen again. Should you decide to give us another chance, we'd love to make it up to you.

Hi Bart, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Your feedback is appreciated, Jack. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.

Hi Rachel, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Your feedback is appreciated, Clement. We’re sorry to see your stay fall below our standards. We’re constantly working to improve, and we’ll utilize your review to help. We’d love to host you again and show you a better experience.