Exterior

Reviews of SpringHill Suites by Marriott Pasadena Arcadia

3 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 351 out of 707 reviews" "
Rating 8 - Good. 210 out of 707 reviews" "
Rating 6 - Okay. 64 out of 707 reviews" "
Rating 4 - Poor. 45 out of 707 reviews" "
Rating 2 - Terrible. 37 out of 707 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything around us
Stayed 1 night in Apr 2024
Response from Springhill Suites Arcadia Team on 25 Apr 2024
We appreciate your kind words, and it was wonderful to have you as a guest. Our hope is that your travels bring you back to the area so we can welcome you back!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Springhill Suites Arcadia Team on 16 Apr 2024
We're thrilled to hear you enjoyed your stay and can't wait to welcome you back!

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe area
Stayed 3 nights in Apr 2024
Response from Springhill Suites Arcadia Team on 11 Apr 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

10/10 Excellent

Rocio

Stayed 1 night in Apr 2024
Response from Springhill Suites Arcadia Staff on 29 Apr 2024
Dear Rocio,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Springhill Suites Arcadia Team on 8 Apr 2024
Thank you for the wonderful review, we hope to see you again soon!

10/10 Excellent

Nora

Liked: Cleanliness
This hotel is very, very nice and very clean !! The staff does not bother you at check out time demanding you leave nor do they bother you at all during your stay, for that matter. Check in is very simple, no extra deposit surprises. They do require a credit ir debit card on file , but just for your own needs, like if you want something from their store, like snacks or drinks. Free breakfast with a nice dining area
Stayed 1 night in Mar 2024
Response from Springhill Suites Staff on 29 Mar 2024
Dear Nora,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

George

Bad hotel
Stayed 1 night in Mar 2024
Response from Springhill Suites Team on 15 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Melvin

Stayed 1 night in Mar 2024
Response from Springhill Suites Arcadia Team on 26 Mar 2024
On behalf of the team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.

8/10 Good

Stephanie

Stayed 1 night in Jan 2024
Response from springhill front desk on 25 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Fan

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Springhill Suites Arcadia Team on 15 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Springhill Suites Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Kumari

Liked: Amenities
Very Cozy will be back
Stayed 1 night in Feb 2024
Response from SpringHill Suites Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay and can't wait for your next visit!

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Springhill Suites Arcadia Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
The bathtub was really old/wear-out, the 2nd floor make a big noise (crack) when people walk around.
Stayed 1 night in Jan 2024
Response from Springhill Suites Arcadia Team on 15 Mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your stay experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues such as yours from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Gary

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Springhill Suites Arcadia/Pasadena Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Nice hotel. Breakfast was a good mix of food and included. Free parking. Large room with comfortable bed. I don't come this way often but would recommend people stay here.
Stayed 1 night in Jan 2024
Response from Nicholette Abril on 30 Jan 2024
Dear Valued Guest, We are happy to hear that you enjoyed your stay with us as we continue to grow and provide the best service. Great to hear that we can accommodate you with the free parking, breakfast and spacious hotel rooms. We can't wait to have you back in the area. We hope to see you again.

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Springhill Suites Arcadia/ Pasadena Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2024
Response from Nicholette Abril on 30 Jan 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us as we continue to grow and work towards providing the highest quality of service to all our guests. Happy to hear that you enjoyed your stay with us we look forward to welcoming you back

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around good stay
Hotel was clean safe quiet and very comfortable
Stayed 3 nights in Jan 2024
Response from Nicholette Abril on 30 Jan 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us as we continue to grow and provide the best service. Its great to hear that you felt safe and comfortable with us. We look forward to welcoming you back when in the area.

8/10 Good

Gary

Stayed 3 nights in Jan 2024
Response from Nicholette Abril on 30 Jan 2024
Dear Valued Guest,We are happy to hear that you enjoyed your stay with us, we look forward to continue to making improvements in our service to ensure guest satisfaction throughout the property. We thank you for reaching out and we hope to be able to welcome you back again when in the Arcadia area.

10/10 Excellent

quy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and best part pet friendly
Stayed 1 night in Jan 2024
Response from Nicholette Abril on 25 Jan 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice for a Group
Booked 5 of my reps in your King rooms - all of them reported that they enjoyed their rooms and had a great stay.
Stayed 2 nights in Jan 2024
Response from Nicholette Abril on 25 Jan 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again. Don't hesitate to reach out to our hotel directly for better group rates.

10/10 Excellent

Priscilla

Stayed 1 night in Jan 2024
Response from Nicholette Abril on 25 Jan 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your stay with us. We are hap to hear that you enjoyed your stay with us and we look forward to having you back again.

10/10 Excellent

Jean, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicholette Abril on 23 Jan 2024
Dear Valued Guest, I want to thank you for reaching out and providing us with feedback on your stay with us as we continue to grow and provide the highest quality of service. We are happy to hear that you enjoyed your stay based on the score given. I will share the following with the team to ensure they keep up the good work! Thank you for staying with us we look forward to having you back

8/10 Good

evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
other than the construction noise all night long, that kept us sleep disturbed, the place would have been excellent!
Stayed 2 nights in Jan 2024
Response from Kim on 19 Jan 2024
Dear Valued Guest,I am sorry to hear that this was your experience having to deal with construction. My hopes are that next time you stay with us this will not be the case. Thank you for choosing Springhill Suites Arcadia!

10/10 Excellent

Carlos, Moorpark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would come again. Staff was very helpful.
Stayed 1 night in Jan 2024
Response from Kim on 19 Jan 2024
Dear Valued Guest,We are elated to hear that you enjoyed your stay with us. Please come visit us again when you're in the area. Have a great day!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Needs some care
Stayed 2 nights in Jan 2024
Response from Kim on 13 Jan 2024
Dear Valued Guest,Thank you for taking the time to score our hospitality during your stay, this will help us improve on where we fell short. We hope you choose to stay with us next time you're in the area. Have a great day!

10/10 Excellent

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 3 nights in Dec 2023
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

6/10 Okay

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excessive noise
My stay was ruined because they gave me a room right next to the railroad tracks, and the commuter train was passing by almost 24 hours a day every 10 minutes. Also, the elevator was right next-door and then on top of it. I guess there was a restaurant nearby that had loud music.
Stayed 2 nights in Jan 2024
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that this affected your stay, however we would of been more than happy to assist you in accommodating you with another room. Our staff is always here to help. We hope that we are able to provide you with a better stay if you decided to stay again with us in the future.

8/10 Good

Zeylord

Travelled with family
Liked: Cleanliness, staff & service, amenities
The sound of the hot water running through the pipes was a little loud. A wastebasket was placed in the hallway in the morning to catch drops of water from a leaking pipe. Breakfast was ok. Did see some homeless people loitering around the area near the swimming pool. Sadly this is a common problem in southern CA.
Stayed 2 nights in Dec 2023
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,I sincerely apologize for the inconvenience caused to you during your stay. I understand that you were not satisfied with the accommodations we had to provide, and the team and I will work in order to make changes to our amenities and services. We look forward to making these changes in order to get our returning guests to the area. Thank you for addressing your concerns.

10/10 Excellent

Vane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Springhill Suites Pasadena/Arcadia Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,I want to thank you for reaching out and providing us with feedback on your stay with us! The score reflects a perfect 10 and the team will continue to keep up the good work as they are always reaching to go above and beyond to help everyone. We look forward to welcoming you back!

10/10 Excellent

Ethan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient and comfortable
Stayed 3 nights in Dec 2023
Response from Kim on 7 Jan 2024
Dear Valued Guest,Thank you for taking the time to leave us a review. This is the service we strive to provide; we hope that you will stay with us again next time you are in the area. Happy New Year!

10/10 Excellent

Georggina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kim on 31 Dec 2023
Dear Valued Guest,Thank you for taking the time to leave a positive score. We appreciate your feedback. Please let us know if there is anything we can do better next time, as this helps us deliver the best customer service possible. Happy New Year!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked tv with internet access
Stayed 2 nights in Dec 2023
Response from Springhill Suites Arcadia/Pasadena Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and Night Desk Agenr = Awesome
Eric was great. Completely understood and cared about the event involved with my family. Resolved my room issue and enjoyed my stay.
Stayed 1 night in Dec 2023
Response from Kim on 22 Dec 2023
Dear Valued Guest,Thank you for taking the time to give us positive feedback. This type of review encourages the front desk to continue being great! We hope to have you back in the near future, thank you for being our guest.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Kim on 19 Dec 2023
Dear Valued Guest,Thank you for taking the time to leave us a positive score. This is the service we strive to deliver! We thank you for being our guest and hope to see you again in the future.

4/10 Poor

stephen

4 people in room, only 1 face towel. Went to front desk and they replied, they have none available
Stayed 1 night in Nov 2023
Response from Kim on 19 Dec 2023
Dear Valued Guest,I thank you for bringing this to my attention, I do apologize for the inconvenience caused to you, this is below our standard. This feedback will help us in the future to assure we have face towels readily available. I do apologize again and hope you will stay again in the future. Thank you for being our guest.

10/10 Excellent

Jaime

Stayed 2 nights in Dec 2023
Response from Kim on 19 Dec 2023
Dear Valued Guest,We thank you for taking the time to leave us a review, we appreciate your business and hope you choose to stay with us again next time your travels bring you to the area.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service
The metro was right next to our room. It was difficult to sleep. The hearter/air conditioner was extremely loud when it turned on
Stayed 1 night in Dec 2023
Response from Kim Richardson on 10 Dec 2023
Dear Valued Guest,Thank you for taking the time to give honest feedback. This is useful information to pass along to our maintenance team to assure this is an isolated AC unit issue. In the future please do not hesitate to let a front desk agent know and we would gladly move you away from the metro to a quieter side of the building. My hope is that you will give us a second chance next time you are in the area to provide the excellent service we strive to deliver.

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nicholette Abril on 10 Jan 2024
Dear Valued Guest,Thank you for reaching out and providing us with feedback on your most recent stay. We look forward to hosting you again when in the area.

10/10 Excellent

Areeya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kim on 10 Dec 2023
Dear Valued Guest,Thak you for your positive review, this is the service we strive to deliver. We hope to host you again when your travels bring you back to the area. Thank you for being our guest!

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Santa Anita Race Track.
Response from Springhill Suites Team on 15 Mar 2024
We are thrilled to hear you enjoyed your stay with us. Your feedback will be shared with the team, and we look forward to your next visit to the area!

8/10 Good

Carlos

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Dec 2023
Response from Kim on 13 Dec 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was great I love to visit again
Stayed 11 nights in Nov 2023
Response from Kim on 12 Dec 2023
Dear Valued Guest,Thank you for taking the time to leave a 5-star review, we appreciate you choosing to stay with us and look forward to your return. Have a great day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pros and Cons
Environment, services, cleanliness are excellent. The cons are bed is too soft, at night there may be a sounds coming from a pipe or some sort.
Stayed 2 nights in Nov 2023
Response from Nicholette Abril on 1 Dec 2023
Dear Valued Guest,I want to thank you for reaching out and providing feedback to the property about your stay with us. We are happy to hear you enjoyed our services. I will look further into new bed options as I understand all guests do not like soft beds. All guest concerns matter to us as we continue to work towards providing the highest quality of service always.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nicholette Abril on 1 Dec 2023
Dear Valued Guest, Thank you for reaching out. Based on the score given you were satisfied with your stay, but we need to continue to make improvements on property in order to receive a higher score. We thank you for addressing the following score with us and will continue to make improvements throughout the property. Look forward to welcoming you back. Thank you for staying with us.

10/10 Excellent

Alejandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent Stay
Overall the trip was great! Room was clean and it had two televisions. Bathroom was clean. Breakfast was nice with various options and different from one day to another. Staff was super friendly and helpful. I guess my only issue would be if your room and the one next to you has one of those doors in between for when they’re shared rooms. You’ll hear about everything from the other guests next door. But overall it was great!
Stayed 2 nights in Nov 2023
Response from Nicholette Abril on 1 Dec 2023
Dear Valued Guest, I want to thank you for reaching out and providing us with feedback we are so happy to hear that you enjoyed your stay with us as we continue to work towards providing the best service at our property. In the future, please discuss that you prefer a room that is not a connecting room and we would be more than happy to accommodate you. We look forward to welcoming you back.

4/10 Poor

Pinky

Request not met. Stay was not too pleasant
Stayed 3 nights in Nov 2023
Response from Nicholette Abril on 1 Dec 2023
Dear Valued Guest,I sincerely apologize that we fell short of meeting your expectations during your stay. I would like to get a little more feedback on what occurred. Please contact the GM at the property. I look forward to hearing from you in order to make the necessary improvements in our service.