Dear Klaous, we are happy to have served you well at the Sunset West Hotel. It is our pleasure that you were immensely satisfied with our lovely location, renovated accommodations, ample breakfast options, and the supermarket across the street. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We continually try to upgrade the quality of our rooms, and we're thrilled to hear you admire the value we offered. We shall be delighted to host you on all your visits to Hollywood, with our facilities running at their best.Best Regards, Customer Care Team

Dear Kelly, thank you for taking the time to positively rate your recent stay at our hotel. We are sorry that the inadequate parking facility marred your time with us. Please know that we will be looking into this and working on imporvements. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Sunset West Hotel.Best Regards, Customer Care Team

Dear George, thank you so much for taking the time to review your stay at the Sunset West Hotel. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city and easily access other areas of interest. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what Hollywood offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards, Customer Care Team

Dear Lacey, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issue mentioned in your review. We are sorry that the presence of bed bugs in the room severely affected your stay. We have informed the administration to review your feedback and assess this matter carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services.Best Regards, Customer Care Team

Dear Ana, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad our clean accommodations and lovely customer service impressed you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Melissa, we are saddened and shocked to hear that you did not have a good time at our hotel. While we are pleased to know that you appreciated our helpful staff team and convenient location, it is hugely disappointing that your time at the Sunset West Hotel was let down by the room's unsatisfactory layout, bedding, and other guests smoking in common areas. Our team has been notified of this negligent state of your room and reprimanded for their lack of awareness before allocating a room to our guests. We shall soon be upgrading the quality of our rooms, beds, and pillows with excellent housekeeping and regular maintenance services to ensure that such incidents do not occur again. We are sorry to hear about the discomfort you faced in our common grounds, so we would like to make it up to you. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back here on your next holiday to Hollywood to make up for the impeccable service we failed to provide this time.Best Regards, Customer Care Team

Dear Isaac, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care Team

Dear Guest, we're grateful for your positive feedback and are pleased to hear that you found our hotel clean and enjoyed our satisfactory service. Your comments regarding parking have been noted, and we apologize for the inconvenience caused. We strive to provide a comfortable and convenient experience for all our guests, and we appreciate your praise for our breakfast options and security measures. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. It was a pleasure to host you, and we look forward to having you back at the Sunset West Hotel many more times.Best Regards, Customer Care Team

Dear Ghanashyam, thank you for staying with us and sharing gracious feedback on your visit. While we acknowledge your appreciation for our great location, we understand that you were unimpressed with your check-in experience. We are disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our services to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hey Brent, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Sunset West Hotel!Best Regards, Customer Care Team

Dear Vince, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Customer Care Team

Dear Anna, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Claire, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad the property impressed you and our room conditions met your expectations. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear Arunee, we are happy to have hosted you and served you well at the Sunset West Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care Team

Dear Emily, thank you for rating and reviewing your stay at the Sunset West Hotel. Providing our guests with our most excellent facilities and hearing their positive feedback makes our day. Our team contributes their best efforts to ensure that our guests receive the value of a premium hotel experience, and we're delighted to have done that for you. We are also glad to learn that our hygiene standards and tasty breakfast service worked out perfectly for you. Thank you for your honest customer feedback. You had the experience we strive to provide for each of our guests, and we hope to welcome you back many more times.Best Regards, Customer Care Team

Dear Igor, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you an unbeaten Sunset West Hotel guest experience on your next visit to Hollywod.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Tasha, thanks for sharing your feedback and appreciating our incredible location. We apologize for the issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. Let us take a detailed look at the issues you raised to see what can be accommodated for the comfort of our customers. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular Sunset West guest experience in all aspects!Best Regards, Customer Care Team

Dear Philip, thank you for sharing your thoughts with us. We're glad to hear that you found our location convenient for exploring the tourist spots and appreciated the complimentary parking, although we apologize for any inconvenience caused by the size of our parking lot. Your feedback regarding the room amenities and water pressure in the shower is duly noted, and we'll work on improving these aspects and making repairs to ensure a more comfortable stay for our guests. We understand your point about the ambiance and will work on updating our property accordingly. We hope to have the opportunity to welcome you back for another pleasant stay should your travels bring you our way again.Best Regards, Customer Care Team

Dear Crystal, we are pleased that you thoroughly enjoyed your time at the Sunset West Hotel. We appreciate you letting us know how satisfied you were with our location, property conditions, hygiene, and friendly staff team. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and content without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to West Hollywood.Best Regards, Customer Care Team

Dear Dahena, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Sunset West Hotel. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Customer Care Team

Dear Morgan, thank you for taking the time to share your positive experience and highlighting our wonderful location. We are delighted to hear that everything was within walking distance for your convenience. It's always a pleasure to provide a great stay, and we look forward to welcoming you back for another enjoyable experience. If there's anything specific you'd like to share or if you have any preferences for your next stay, please let us know.Best Regards, Customer Care Team

Dear James, we appreciate your feedback and are thrilled to hear that you found good value in our hotel, along with a pleasant and clean environment. It's wonderful that our convenient location met your expectations, and we're pleased to have pleasantly surprised you. If you have any suggestions or preferences for your future stays, feel free to share them with us. We look forward to providing you with more pleasant experiences in the future.Best Regards, Customer Care Team

Dear Andrea, thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced due to noise and parking issues during your stay. Our team is committed to providing a peaceful environment, and we regret if we fell short of your expectations. We will look into ways to handle these concerns and appreciate your understanding. If you have any further comments or suggestions, please feel free to contact us directly. We value your input and hope to have the opportunity to improve your experience in the future.Best Regards, Customer Care Team

Dear Yen Ling, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to West Hollywood in advance, and we'll book a perfect room for your vacation. Best Regards, Customer Care Team

Dear Carmen, thank you for letting us know you had a great stay at the Sunset West Hotel. We're glad our lovely hotel conditions and convenient location close to Hollywood Boulevard worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

Dear Fernando, we are happy to have hosted you and served you well at the Sunset West Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care Team

Dear Guest, we are disappointed that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.Best Regards, Customer Care Team

Hi Antonio, we are excited to know that you found our stay quite satisfactory. Thank you for rating our services, but we understand they were not entirely up to the mark. We'll try our best to make up for it on your next visit if you could inform us about what aspect let you down this time at the Sunset West Hotel. We hope to have you join us again so that we can give you a complete guest experience!Best Regards, Customer Care Team

Dear Kimberly, thank you for your positive feedback. We're delighted to hear that your stay with us was perfect and that you found our rooms spacious, comfy, clean, and updated. We apologize for any inconvenience caused by street noise; we'll explore potential solutions to minimize such disturbances. Other than this, we sincerely hope you experienced a comfortable stay and enjoyed the quality of our services. Let us know when you're revisiting Hollywood so we can arrange peaceful accommodation for you again.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Janoy, we sincerely apologize for the challenges you faced during your stay. It deeply concerns us to hear about the issues with our unpleasant front staff, breakfast service, and the presence of a cockroach in your room. This falls short of the high standards we strive to maintain. We are actively addressing these concerns with our team to ensure such incidents do not recur. Your feedback is invaluable, and we would like to assure you that corrective measures are being taken to enhance our facilities and services. We appreciate your patience and hope to have the opportunity to regain your trust.Best Regards, Customer Care Team

Dear Guest, thank you for taking the time to share your experience with us. We apologize for the noise disturbance during your stay and any inconvenience caused by the thin walls. Our team is actively exploring ways to address these issues and minimize disruptions for our guests. We appreciate your understanding regarding the breakfast, and we will work on replenishing items more promptly to ensure a better dining experience. As for the sound issue, we assure to have it resolved by your next visit. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Sunset West Hotel.Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Dan,We're delighted that you found good value during your stay with us. Your satisfaction is important to us, and we're grateful for your positive feedback. In our ongoing commitment to improving our guests' experiences, we're constantly reviewing our services and facilities. Should you have any specific suggestions or areas where you believe we could enhance our offering even further, we'd greatly appreciate your input. Our goal is to consistently provide excellent value and a comfortable stay for all our guests, and we hope to welcome you back in the future for an even better experience.Best Regards, Customer Care Team

Hi Julia,We're thrilled to hear that you enjoyed our attentive staff, delicious breakfast, and the overall value of your stay, including the pricing with parking. However, we apologize for any disturbances caused by noise during late hours, though we're glad it didn't affect your rest. Your comfort is important to us, and we'll look into ways to mitigate noise levels to ensure an even better experience for your future visits. Thank you for your kind words, and we look forward to welcoming you back for another great stay.Best Regards, Customer Care Team

Dear Ms. Rasmussen,I appreciate you taking the time to fill out our online survey and providing us details about your stay.On behalf of our entire team, please accept my most sincere apologies for not exceeding your expectations. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the issues you've experienced.As this hotel's manager, I would like to make things right with you and invite you to contact me at 323-874-6700 or at 52011@hotel.bestwestern.com.I look forward to hearing from you.Sincerely,Anthony MirandaGeneral ManagerSunset West Hotel, SureStay Collection by Best Western

Dear Hollie, many thanks for your glowing review of our hotel. At the Sunset West Hotel, we take great pleasure in making our guests comfortable from the get-go. We are super excited to hear your beautiful praises of our location and hospitality. Our clean and comfy rooms make a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to West Hollywood!Best Regards, Customer Care Team

Dear Darren, thank you for sharing your detailed feedback about your recent stay with us. We sincerely apologize for the below-average experience you encountered, and we appreciate your constructive comments that guide us in making necessary improvements. We regret the challenges you faced with the cramped room, dirty floor, and tight parking spots. We have heard your concerns about the cleanliness and safety of our facilities, and we will conduct a thorough review of our cleaning procedures and parking arrangements to address these issues promptly. Your positive comments about our daytime staff are appreciated, and we are glad to hear that you enjoyed the breakfast and found the pool to be a valuable amenity. However, we understand that the overall impression fell short of expectations. We assure you that this is a rare episode at our beloved hotel and request you kindly give us one more chance to provide you with the guest experience you deserve!Best Regards, Customer Care Team

Dear Robert, thank you for sharing your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced, and we appreciate your insights as they help us identify areas for improvement. We regret that the noise levels and lack of proper lighting in the family room impacted your overall comfort. Please rest assured that we will address these concerns promptly, including evaluating the possibility of adding lamps to provide a more relaxing ambiance. Your feedback about the bathroom amenities, towel racks, and the coffee maker placement has been duly noted, and we will work to make necessary adjustments for a more convenient stay. We also apologize for any inconsistencies in our breakfast offerings and will review our inventory management to ensure all items are consistently available. We understand that a good night's sleep is crucial, so we assure you we are enhancing the sound insulation in our rooms to minimize outside disturbances. We appreciate your positive comments about the pool and the conveniences of our location. Once again, we express our deepest apologies for your experience. We hope to take all measures required to rectify the situation and have you back here as a contended guest!Best Regards, Customer Care Team

Dear Karlos, we appreciate your detailed feedback on your recent stay. While we're pleased to hear that you found the bed comfortable and the room clean, we apologize for the inconveniences you experienced with the pillows, air conditioning, water pressure, sink design, tight parking, and gate closure timings. We are sorry for these shortcomings and disappointed that we could not provide a truly fulfilling experience for you at our place. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. We hope you consider booking with us again next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Customer Care Team

Dear Alex, thank you for taking the time to review your stay! We are glad to know that you had a satisfactory experience at the hotel. If any part of the stay didn't work for you, we kindly request you to let us know through your feedback so that we can improve our services. We sincerely hope that you will consider staying with us again. Give us another chance to let you savor an enjoyable and comfortable vacation at the Sunset West Hotel, and we shall not disappoint!Best Regards, Customer Care Team