Traditional House, 3 Bedrooms, Patio | Private kitchen
Check availability

Reviews of The Laurels Vacation Home

The Laurels Vacation Home
6115 Hazelhurst Pl., North Hollywood, CA

Reviews

5.2
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Y, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Dark
Cannot reach the number on the itinerary to arrange for check-in/keys. Got to the address. House is all dark. No way to get in. Sketchy neighborhood. On the phone with Expedia for a long time to find the owner of the house. No luck. Expedia found an alternative accommodation - a 2 star hotel at the same price - a far cry from the Vacation Home we were expecting. Expedia was not informed this property is no longer for listing. Horrible experience with 3 tired kids late in the night trying to find suitable accommodation for family of 5.

2/10 Terrible

Suhas, Fresno

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly unpleasant family stay
Being a global traveler and having stayed in all types of hotels, this was a major disappointment. It wasn't easily possible to find another option upon reaching Friday night, else I would have. House is in a condition requiring significant repair and upgrade. To our dismay, there was an overwhelming pot/weed odor which didn't get cleared even after multiple sprays of room deo. Extremely unhealthy as we were a family with no one even smoking cigarettes. With my family visiting from India, this experience has left us embarrassed at the least. Has only one wash-room for 3 bed-rooms, which is totally incompatible and limits the utilization for a large family. I strongly recommend that you review your policy of how you select properties, especially for family stays. After being a loyal Hotels.com user, I will now think 10 times before booking my next trip. Thanks, Suhas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great geographically, neighborhood sketchy
The home itself is totally fine, but the neighborhood is a fairly rough area. Temper your expectations accordingly on that front. The rooms are a good size for a couple and the house comfortably seats 6 with room to fit more if needed. The unit was clean and neat. Just know what type of area you will be in. Cash only! We weren't told this via Expedia and had to go to an ATM before getting into town. Plan accordingly once more.
Response from Abigail Espinosa, Manager on 27 Apr 2016
Thanks for staying with us.Your review is very helpful to us! The house policy with cash only is listed on our expedia page under "hotel policies" visible to everyone. I'm sorry if you've missed this. An ATM is conveniently located 5 mins away from the house. Thanks again!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Bathroom to small, no tp in bathroom
We are very sorry to hear you had a bad experience. Our bathroom is a standard size bathroom and we provide 4 toilet paper per reservation which should last you a week. If you needed more toilet paper you just had to ask and we would bring this to you. Thanks again for staying at our property, have a great day.

10/10 Excellent

Dimitri, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice home close to Universal Studios. Very Clean
I have a great experience at this home. It was very clean, the house was about 5-10 mins to Universal and Hollywood was also very close about 15 mins. The staff gave us a free gift and a wine bottle. Thanks so much! I also visited couple restaurants at NOHO District arts which is only about a minute, Very convenient for us. Also the pictures don't do the justice the house looks even better.
Response from The laurels Vacation Home on 3 Feb 2016
Dear Dimitri, Thank your for booking this house. I was a pleasure to have you. Feel free to come back anytime. Cheers!