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Reviews of Hawthorn Suites by Wyndham Louisville East

3 out of 5
Hawthorn Suites by Wyndham Louisville East
751 Cypress Station Dr, Louisville, KY

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1005 reviews" "
Rating 8 - Good. 262 out of 1005 reviews" "
Rating 6 - Okay. 88 out of 1005 reviews" "
Rating 4 - Poor. 37 out of 1005 reviews" "
Rating 2 - Terrible. 20 out of 1005 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sara

Travelled with partner
Disliked: Property conditions & facilities
It is old. Carpets are not well kept. Bathrooms are OK
Stayed 1 night in May 2024

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room appeared older and remodeled. It was nice. Bed slept comfortably and furniture was in good condition. Staff was friendly and welcoming.
Stayed 2 nights in May 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Our toilet doesn’t flush all the way 😞
Stayed 1 night in May 2024

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop off the highway on our long journey home
Stayed 1 night in May 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service
Pool not functional & no discount.
Stayed 1 night in Apr 2024

10/10 Excellent

melinda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very nice hotel at a good price. The rooms were very quiet and nicely appointed. There were many food options nearby. I highly recommend it.
Stayed 1 night in Apr 2024

6/10 Okay

Joy, Springdale

Travelled with family
No remote for TV- some of the sheets missing for pull out sofa
Stayed 1 night in Apr 2024

6/10 Okay

Paris F.

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property was a bit misleading. I was under the impression that it had a full kitchenette, but it was the same as a regular hotel but with cabinets and a sink. There waa the normal microwave and mini fridge, but no burner. The only ice machine that worked waa on the bottom floor and our "suite" was on the fourth floor. Also, the fitness room had 2 machines aand the pool was closed by public health which really had my kids in a mood. Although the staff was very accommodating, and offered to cancel the reservation with no penalty.
Stayed 3 nights in Apr 2024

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the hotel on the wrong dates. Then I reserved an accessible room. I was very tired. We had travel a long way with 3 yo and a10 month old to a memorial service for a family member in Chicago. The front desk clerk got us on track and was very professional.
Stayed 1 night in Apr 2024

6/10 Okay

Jo, Terre Haute

Travelled with family, Travelled with family and small children
Enjoyed the suite but had some issues getting the water to completely shut off in the tub. There was a nice outside area to relax. The breakfast was average but coffee not very good and breakfast staff not very hospitable.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael, Normal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our bed was very comfortable.
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Stayed 2 nights in Apr 2024

6/10 Okay

William

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Breakfadt was good...but..this is the our second stay here in two years and still the pool was not available; at least this time a note with option to refund if came to swim, of course find other accommodation during spring break with my 3 kids. Elevator wouldn't open for some time, when it did, it slammed into me when I was exiting. I told the front desk what occured and until I wrote out a statement I requested, there was little concern for the occurrence. It hurt! Had it been one of my kids it would have thrown them to the ground.
Stayed 1 night in Apr 2024

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Georgina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was nice and staff was wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient to dining and shopping.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 26 Mar 2024
Thank you for your review

8/10 Good

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The only critique is that the furniture in the suite was dated. The carpet was clean and good shape but style wise seemed outdated.
Stayed 1 night in Mar 2024

10/10 Excellent

Carl, Newport News

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman at the front desk is very professional and a great representative of the brand.
Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Stayed 1 night in Mar 2024

6/10 Okay

Vitaliy, Kent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is well taken care of, in a good quiet location, 15 min walk from Trader Joes and restaurants. It is on the old side with very poor soundproofing. If you are a sensitive sleeper, be aware of this.
Stayed 2 nights in Mar 2024

6/10 Okay

cierra lee.

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool area was out which really sucked
Stayed 1 night in Mar 2024

6/10 Okay

Caroll-Ann

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very disappointed that the pool was not working. Bath tub was grubby and tile floors were sticky and sofa had stains. In need of some deep cleaning. Breakfast was nice. Staff arent overly friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet. Private. Close to shopping and dining.
Stayed 2 nights in Mar 2024

8/10 Good

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kasey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms, safe neighborhood, and very good breakfast. All I could ask for.
Stayed 1 night in Mar 2024

10/10 Excellent

Svetlana

Stayed 3 nights in Feb 2024

10/10 Excellent

Corinne Ferris

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff, clean and up to date
Stayed 2 nights in Mar 2024

10/10 Excellent

johnnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Good price through Expedia.
Stayed 1 night in Feb 2024

8/10 Good

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for 3 day trip.
Excellent location to Kentucky Exposition Center, Kentucky Derby museum, Louisville slugger museum. King size Room like a 1 bedroom apartment. Surrounded location very quiet, but still has good restaurants near by.
Stayed 3 nights in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot to stay. Was right by a lot of places to eat and even had a kitchen and sitting room. Highly recommend and would stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissipating constant loud noise disrupted sleep
Very loud, disruptive noise that seemed to come from outside our window kept us awake for a couple of hours. First, we thought it was an idling diesel truck, then several loud pipe motorcycles but no vehicle in sight. Then, seemed to cycle like mechanical (AC or heating) equipment. Surprised at the disruptive highly noticeable noise given the high quality of the property. The other issue - no recycling. Again, surprised given the quality of the property. We took our recyclable containers with us to properly dispose of them.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Myra

Disliked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful. Hotel is well maintained. Quiet neighborhood.
Stayed 1 night in Feb 2024

6/10 Okay

Gregory

Travelled with family
Liked: Staff & service, room comfort
Overnight stay
Good enough for an overnight stop. Clean, but worn. Breakfast, for what it was advertised, was supremely underwhelming. Appreciated the full sized refrigerator.
Stayed 1 night in Jan 2024

8/10 Good

David

Stayed 1 night in Jan 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great! The decor and finishes were a little dated.
Stayed 1 night in Jan 2024

10/10 Excellent

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for a overnight stay before dance competition
Stayed 1 night in Jan 2024

8/10 Good

Chandra

Liked: Staff & service, property conditions & facilities
Room was clean and had lots of space. Some updates to the charging options would be nice. Staff was very helpful and pleasant.
Stayed 2 nights in Jan 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

2/10 Terrible

brad

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was broken
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The suite was spacious and comfortable.
Stayed 1 night in Dec 2023