Pool

Reviews of Baymont by Wyndham Louisville South I 65

2.5 out of 5
Baymont by Wyndham Louisville South I 65
149 Willabrook Dr, Brooks, KY

Reviews

6.4
Rating 10 - Excellent. 203 out of 1000 reviews" "
Rating 8 - Good. 260 out of 1000 reviews" "
Rating 6 - Okay. 217 out of 1000 reviews" "
Rating 4 - Poor. 168 out of 1000 reviews" "
Rating 2 - Terrible. 152 out of 1000 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bensing

Stayed 1 night in Feb 2024
Response from Guest Relations Management on 23 Apr 2024
Dear Bensing, We're truly sorry to hear that your experience fell short of expectations during your stay. Your feedback is crucial for us to improve, and we appreciate you taking the time to share your thoughts. We understand that there were issues that impacted your stay, and we sincerely apologize for any inconvenience caused. Please know that we're actively addressing the concerns you've raised to ensure that future guests have a more enjoyable experience. If there's anything specific you'd like to share with us to further assist in our efforts to enhance our services, please don't hesitate to reach out. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to better serve you in the future.

4/10 Poor

Tom

Business traveller
Disliked: Staff & service, property conditions & facilities
Not pleased. No water or even cups. Shampoo bottle empty. Bed hard and noisy. Internet slow. TV remote did not work. Breakfast poor. Had to ask for coffee and juice.
Stayed 2 nights in Apr 2024
Response from Manager on 15 Apr 2024
Hello Tom, We regret to hear your stay fell short of expectations and appreciate your feedback for our ongoing improvements. Please know your comments will be shared with the team. Should you have further details to share, we recommend reaching out to our management for further assistance.

2/10 Terrible

Beyan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
My issue was i reserved a room with a oversized tub, not really a jacuzzi tub. When i got in the room the tub looked like the cleaning people dumped dirt mop water in it. I went downstairs asked for new room. None available. They offered to "reclean" he said, i said that was fine but i would want some sort of discount. I recieved nothing. And he all the sudden was unable to help. I wont be back to that location.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 3 Apr 2024
Dear Beyan,I'm so sorry to hear that your recent stay with us was not what you had hoped for. When standards aren't met, especially when it comes to niceties like the big tub, it's very upsetting. When you got there, the tub was in a terrible state, and I can see why you were upset that you weren't offered a quick fix or some kind of pay for the trouble. We really value your opinion, and we will take care of these problems right away to make sure they don't happen again. We're very sorry that we didn't live up to your standards, and we hope you'll give us another chance to give you the great experience you deserve.

2/10 Terrible

Savannah

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Service desk employees was rude unprofessional. Charge us double of what the rooms were there was mold in the room one pillow on the bed won’t give us any extra pillows or a blanket they were extremely rude
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 25 Mar 2024
Dear Savannah, I'm truly sorry to hear about your disappointing experience during your stay at our hotel. Please accept my sincerest apologies for the unprofessional behavior of our service desk staff and any inconvenience caused by the overcharge. Your comfort and satisfaction are paramount to us, and it's disheartening to learn that we fell short of meeting your expectations. Additionally, I understand the importance of a clean and comfortable room, and I'm sincerely sorry for the presence of mold and the lack of adequate bedding. Your feedback is invaluable, and I assure you that we will address these issues promptly to ensure they don't recur. We deeply appreciate your candor and hope to have the opportunity to regain your trust in the future.

4/10 Poor

Kim

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 25 Mar 2024
Dear Kim, We're truly sorry to hear about your experience during your stay with us. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts. We understand that cleanliness and customer service are paramount in ensuring a pleasant stay, and we apologize for any lapses in these areas that you encountered. Rest assured, we take your concerns seriously and will address them promptly with our team to prevent similar issues from occurring in the future. We strive to provide each guest with a memorable and comfortable experience, and we regret that we fell short of your expectations this time. We hope for the opportunity to welcome you back in the future and demonstrate the high standards of service and cleanliness that we are committed to delivering. Thank you for bringing these matters to our attention, and please do not hesitate to reach out if there is anything further we can do to assist you.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff quiet very peaceful
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Kenneth,We are pleased to hear that you found our staff pleasant and enjoyed the peaceful ambiance during your stay. If there is anything else we can assist you with, please do not hesitate to reach out to us directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 Terrible

MIRNA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant had a stick up his ass every time we approached him horrible customer service he had an attitude very unwelcoming l. Never never will I go back. This is a horrible location do not recommend at all he looked dirty and poor higene
Stayed 4 nights in Mar 2024
Response from randy on 12 Mar 2024
Thanks for staying with us We are sorry to hear about the unpleasant experience providing feedback to the management might help address these issues for future customers . we will improve better customer service.

6/10 Okay

Jon

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 1 Apr 2024
Dear Jon, We're sorry to hear that your experience with us fell short of expectations. Your feedback is valuable, and we'd love to understand more about your stay to address any issues you encountered. We strive to provide exceptional service and comfort to all our guests, and we regret if we missed the mark during your visit. Please feel free to reach out to our team directly so we can ensure your next stay exceeds your expectations. Thank you for bringing these concerns to our attention.

2/10 Terrible

Salvador

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
15 kids in pool screaming at the top of their lungs
Stayed 1 night in Mar 2024
Response from randy on 10 Mar 2024
thanks for staying with us we value your review and for inconvenience we will try to give the best customer service in the future

4/10 Poor

Katherine

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioning nor fan did not work, room was dirty, staff was rude
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Katherine,We apologize for the inconvenience you experienced during your stay. Your feedback is essential for our improvement. We encourage guests to reach out to our management team directly to discuss any concerns further.

6/10 Okay

Taneisha, Akron

Not much to say at the moment will stay again
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 5 Mar 2024
Dear Taneisha,We appreciate you taking the time to share your feedback with us. While we're glad to hear that you're considering staying with us again, we also want to ensure that your experience meets your expectations fully. Your rating of 3 out of 5 indicates that there may have been some aspects of your stay that didn't meet your needs. We'd love to learn more about your experience so that we can address any issues and ensure that your next stay exceeds your expectations. Please feel free to reach out to our team directly with any specific concerns you may have. We look forward to welcoming you back and providing you with an exceptional experience.

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place Highly recommend
Stayed 3 nights in Feb 2024
Response from Guest Relations Management on 28 Feb 2024
Hi Amy!Absolutely delighted to hear you had a fantastic stay with us! Your recommendation means the world to us, thank you for sharing your experience. We're thrilled to have provided you with a great experience, and we can't wait to welcome you back for another memorable stay!

6/10 Okay

Gavin

Stayed 4 nights in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Hi Gavin!We noticed your recent rating, and while we're glad to have had you as our guest, we're also keen to ensure every aspect of your stay exceeds expectations. Your feedback is essential in helping us achieve that goal. If there are any specific areas where we can improve or if there was anything that didn't meet your expectations, please don't hesitate to let us know. We're committed to providing exceptional experiences for all our guests, and your input plays a crucial role in helping us achieve that. We hope to have the opportunity to welcome you back soon and make your next stay a flawless 5-star experience!

4/10 Poor

Alexis

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 19 Feb 2024
Dear Alexis,We were disheartened to see your two-star rating without any specific feedback. We strive to provide exceptional service and experiences for all our guests, and your satisfaction is our top priority. If there were any aspects of your stay that fell short of your expectations, we would love the opportunity to address them and make things right. Our team is always here to listen and ensure that your next visit exceeds your expectations. We hope to welcome you back soon and have the chance to turn your experience around into a five-star stay!

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 21 Mar 2024
Hi Thomas!It warms our hearts to know that your time with us was just perfect. We are delighted that everything met your expectations, and your flawless review says it all. Receiving such wonderful feedback is greatly satisfying since our staff works hard to make sure every visitor feels comfortable and properly taken care of. Your decision to stay with us is much appreciated, and we eagerly await your return for another memorable visit!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Pool was very nice. Would stay again....
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Kenneth, We're honored to hear about your fantastic experience at our hotel! It brings us immense joy to know that you found your room spotless and our pool inviting. Your glowing review truly warms our hearts, and we can't wait to welcome you back for another wonderful stay. Dive into relaxation once more, and we'll ensure your next visit is just as enjoyable, if not even better!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 16 Feb 2024
Dear Mark, We're delighted to see your glowing 5 out of 5 rating! It's like music to our ears. We strive to provide top-notch experiences, and your positive feedback assures us we're on the right track. Your satisfaction is our greatest reward, and we're thrilled to have exceeded your expectations. We can't wait to welcome you back for another stellar stay!

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 6 nights in Jan 2024
Response from Manager on 3 Feb 2024
Hello Jeremy,Thank you for sharing your feedback regarding the comfortable beds at our hotel. We're delighted to hear that you had a restful stay and enjoyed the comfort they provided. We strive to ensure a cozy and relaxing experience for all our guests. We hope to welcome you back in the future for another comfortable stay.

8/10 Good

Chandrianne

Liked: Cleanliness
It’s ok for a night stay! That’s all I will say.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 2 Feb 2024
Dear Chandrianne, We're thrilled to receive your feedback and appreciate you taking the time to share your thoughts with us! We're delighted to hear that your overnight stay with us was satisfactory. Your four-star rating is a wonderful affirmation of our efforts to provide a comfortable and enjoyable experience. If there's anything specific you'd like to highlight or suggest for improvement, we'd love to hear more so we can continue to enhance our services. We hope to have the pleasure of hosting you again and strive to make your next stay even more memorable!

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was extremely helpful and kind. The room was clean and the hotel was nice. Its hard to find a decent hotel for good price these days. This hotel was perfect for what I needed
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 26 Jan 2024
Hi Melissa,We're honored to get your great feedback! It thrills our hearts to hear that our front desk staff made a lasting impact with their helpful and kind manner. Cleanliness is a high concern for us, and we're glad you found your accommodation satisfactory. We realize how difficult it is to locate a high-quality hotel at a fair price, and we are delighted that we were able to give you with the ideal stay that fulfilled your requirements. We appreciate your nice thoughts and hope to welcome you back for another wonderful experience in the future!

6/10 Okay

Shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, let me say the best water, pressure and hot water of any motel I have ever stayed in. I’ve always hated taking showers at motels because it never seems to be enough water pressure and the water seems to be hot enough but not here. Great water pressure nice hot water now The first room that we were given was quite disgusting. However, I immediately went to the front desk and was given another room across the hall, and it was very good. It was very clean as far as sheets and tables and stuff. Now with that being said, the furniture in this motel needs replaced, their cloth covered chairs in the room, and the benches that are cloth covered are all very stained and icky. That’s all I can say, but when I showed them the problems with the first room, they were very kind they were very courteous, and immediately gave us a another room. I do believe that because I had my dog with me maybe that’s why they chose one of the rooms that was not as nice , but when you pay an extra fee for the dog and there’s no damage done by the dog, I don’t want to be stuck in a nasty room just because I have my dog with me now given the price of these rooms you get what you pay for and I was grateful to find somewhere affordable, since it was a last-minute unplanned trip But like I said, they were very kind, very courteous and immediately corrected the problem. The pool was not available to us while we were there which was a little letdown for the kids, but he said that it was temporary.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 11 Jan 2024
Dear Shelly,Thank you for taking the time to share your feedback with us. We sincerely apologize for the initial condition of your first room and any inconvenience it may have caused during your stay. We appreciate your understanding and are delighted to hear that our staff at the front desk promptly addressed the issue by providing you with a more satisfactory room across the hall.Your comments about the condition of the furniture in the motel are duly noted, and we assure you that we are actively working on improvements to enhance the overall guest experience. We understand the importance of a comfortable and clean environment for our guests, and your observations are invaluable in helping us achieve that goal. Regarding the pool closure, we apologize for any disappointment this may have caused, and assure you that we are working to resolve the temporary issue.We are grateful for your kind words regarding our water amenities, and we hope that, despite the initial setback, you were able to enjoy the rest of your stay. Your feedback is crucial to our ongoing efforts to provide a pleasant stay for all our guests, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 3 Jan 2024
Dear Tina, Wow! We are pleased to see that you rated us a perfect 10 out of 10! Your simple but strong evaluation says volumes, and we're thrilled to hear that your experience with us was nothing short of outstanding. It's wonderful to hear that you found everything to be so immaculate that no comment is required. Our staff works hard to ensure that every visitor has a wonderful stay, and your good feedback is the finest reward. We can't wait to see you again for another unforgettable experience!

2/10 Terrible

Shannon

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The swimming pool area was clean pool was taken care of could've been warmer in the pool area found roaches in the room
Stayed 3 nights in Dec 2023
Response from Manager on 7 Jan 2024
Hello Shannon,Thank you for your feedback regarding our swimming pool area, we appreciate your positive comments on its cleanliness and maintenance. We apologize for any inconvenience caused by the temperature and the issue with pests in your room. We value your input and have shared it with our team for further improvements.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tired traveler
Very clean and comfortable bed.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 2 Jan 2024
Dear Pamela, We're over the moon to hear that you rated us a perfect 10! Your glowing review about the cleanliness and comfort of our beds has put a smile on our faces. It's music to our ears to know that you had a restful and enjoyable stay. We take great pride in providing a spotless and cozy environment for our guests, and it's fantastic to see that reflected in your experience. We look forward to welcoming you back for another stellar stay in the future!

2/10 Terrible

Janice

Stayed 3 nights in Dec 2023
Response from Guest Relations Management on 31 Jan 2024
Dear Janice, Thank you for sharing your feedback, though we're disappointed to see that your experience fell short of expectations, reflected in the 1 out of 5 rating. We value all guest opinions, and your satisfaction is our top priority. Without specific details, it's challenging for us to address and rectify any issues you may have encountered. Your comfort and happiness are paramount, and we would appreciate the opportunity to understand better how we can improve and make amends for any shortcomings during your stay. Please feel free to reach out to our customer service team directly, as your insights are invaluable in helping us enhance our guest experience.

2/10 Terrible

Diane

Travelled with family
Disliked: Property conditions & facilities
Roach Hotel
Room was infested with roaches and other bugs. Literally they were crawling everywhere.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 20 Dec 2023
Dear Diane,We are sincerely sorry to learn about your disappointing experience during your recent stay at our hotel. Please accept our deepest apologies for the inconvenience caused by the presence of roaches and bugs in your room. This is certainly not the standard we strive to uphold, and we are taking immediate action to address and resolve this issue. Our dedicated housekeeping team is conducting a thorough inspection of all rooms to ensure the cleanliness and comfort of our guests. We genuinely value your feedback, as it helps us improve and maintain the high standards we aim to provide. We understand the importance of a pleasant and bug-free environment, and we are committed to making the necessary improvements to prevent any recurrence. We would appreciate the opportunity to regain your trust and provide you with a much more positive experience in the future.

10/10 Excellent

Jerrica

Stayed 1 night in Dec 2023
Response from Guest Relations Management on 19 Dec 2023
Dear Jerrica, We were extremely happy to receive your excellent 5 out of 5 rating! Your great feedback lifted our day, and we can't thank you enough for taking the time to share it with us. It warms our hearts to know you had a good time at our hotel. We try to create unforgettable moments for our visitors, and we're delighted to hear that we succeeded with you. Your wonderful compliments inspire our team to keep providing outstanding service and creating a welcome environment for all of our customers. We can't wait to see you again for another unforgettable encounter in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The space was good the building was nice and it was being updated when we were there fresh painting was done pool was being redone we will be back
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Brian,We appreciate your positive feedback on the spaciousness of our building and the ongoing updates. It's great to know that you found the fresh painting and pool renovations to be satisfactory. We look forward to welcoming you back in the future.

6/10 Okay

Douglas, Kingsport

Travelled with group
Nice but very sparse on the breakfast!! Better go to Cracker Barrel!
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 16 Dec 2023
Dear Douglas,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our hotel and are delighted to hear that you found it nice. However, we regret that our breakfast offerings did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We understand the importance of a satisfying breakfast experience, and we will certainly review and improve our offerings to ensure a more fulfilling start to your day in the future.

8/10 Good

Mary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 13 Dec 2023
Hi Mary,Thanks for your great 4 out of 5 rating! Your kind feedback improved our day, and we're glad you had a pleasant experience. We value your feedback and are here to guarantee that your future stay is nothing short of a 5-star joy. I can't wait to see you again for an even better encounter!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would definitely recommend and stay in this hotel again...
Stayed 5 nights in Sep 2023
Response from Manager on 3 Dec 2023
Hello Julie,Thank you for your positive recommendation! We greatly appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 25 Nov 2023
Hi Eric!Thank you for sharing your positive thoughts with us! It brings us great joy to learn that you had a fantastic experience during your stay with us, and we appreciate your perfect rating of 5 out of 5. It's our goal to provide a welcoming and enjoyable environment for all our guests, and we're thrilled to know that you found our place to be nice. Your positive comments truly inspire our team to continue delivering exceptional service. We can't wait to welcome you back for another memorable stay. Safe travels!Thank you for sharing your positive thoughts with us! It brings us great joy to learn that you had a fantastic experience during your stay with us, and we appreciate your perfect rating of 5 out of 5. It's our goal to provide a welcoming and enjoyable environment for all our guests, and we're thrilled to know that you found our place to be nice. Your positive comments truly inspire our team to continue delivering exceptional service. We can't wait to welcome you back for another memorable stay. Safe travels!

8/10 Good

William, Waterloo

Travelled with family
Liked: Staff & service, property conditions & facilities
Wonderful place. Easy to get to on/off interstate. Had everything we needed and expected. A little more attention to cleaning details in bathroom would certainly help
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 20 Nov 2023
Hi William!We're thankful for the time you took to leave a review. It warms our hearts to know that you found our hotel to be a wonderful place with convenient accessibility from the interstate. It's fantastic to know that we met your expectations and provided everything you needed during your stay. Your feedback regarding the bathroom cleaning details is truly appreciated, and we'll be sure to address this to enhance our guests' overall experience. We look forward to welcoming you back for another fantastic stay in the future!

4/10 Poor

Crista

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was friendly. However when we go inside our room there was a weird smell (we sprayed some of our perfume to offset the smell) the shower/bathtub had a black ring around the drain. The “free breakfast” wasn’t much, we didn’t even stay for breakfast at all because it wasn’t very inviting. The only “hot” food option they had was waffles from a waffle maker. I did not see any coffee anywhere either. There’s also not much around to do, limited places to eat. Something that is also not told to you is that there is a $100 deposit and it HAS to be cash, I only knew this because I called myself to check on deposits and whether or not they place a hold on a credit card. For the price the stay was eh okay, but we won’t be staying again. Also…the sign out front states the rooms have been updated, but we seen little to no updates other than a big screen TV.
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on 13 Nov 2023
Dear Crista,Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. We appreciate your kind words about our friendly staff, but we regret that you encountered issues with the room's odor and cleanliness. We are actively addressing these concerns with our housekeeping team to ensure a more pleasant experience for future guests. We understand your disappointment with the breakfast options, and we are working on enhancing the variety to better suit our guests' preferences. Regarding the deposit policy, we apologize for any confusion, and we will make sure to communicate this more clearly in the future. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly, comfortable. Only problems were COLD pool and VERY small, limited breakfast
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 10 Nov 2023
Hi Michele,We really appreciate you taking the time to tell us about your experience! We take great pride in making sure our visitors feel at home, so we're happy to hear that you found our hotel to be tidy, welcoming, and comfortable. We're sorry for any difficulty caused by the pool's temperature, and we promise to work on making it more welcoming. Regarding breakfast, we value your opinions and will look at methods to improve what we have to offer. We appreciate your interesting insights very much and hope to have you return for an even more pleasurable visit!

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was cold and breakfast was VERY limited but clean, friendly, and comfortable
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 10 Nov 2023
Hi Michelle,Thank you for taking the time to share your feedback with us! We're overjoyed to hear that you found our hotel clean, friendly, and comfortable—that's what we strive for! We apologize for any inconvenience regarding the pool temperature and breakfast variety. Rest assured, we'll dive into the pool issue and make sure the water is as inviting as our hospitality. As for breakfast, we're always looking for ways to enhance our offerings to ensure a more satisfying start to your day. We appreciate your insights and hope to welcome you back for an even more enjoyable stay.

6/10 Okay

Pam

Travelled with family
Disliked: Staff & service
Not worth the money.
Room was musty smelling. Walls paper thin. Lots of noise coming from hallway. $37 pet fee was not mentioned before booking. Manager was difficult to understand and not very friendly. It was very dark by the back door.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 6 Nov 2023
Dear Pam,I am truly sorry to hear about your recent experience at our hotel. We deeply appreciate your feedback, as it helps us identify areas where we can improve. We apologize for the issues you encountered, including the musty-smelling room, thin walls, noise in the hallway, and the unexpected pet fee. We will review our communication processes to ensure such fees are mentioned upfront. Regarding the manager's interaction, we will work on improving communication with our staff. Your comments will help us make the necessary changes to enhance our guests' experiences. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future.

10/10 Excellent

Doris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd stay
2nd time i stayed here and was not disappointed. Clean, friendly, pet friendly and very comfortable. My go to place.
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on 31 Oct 2023
Hi Doris!We're absolutely thrilled to welcome you back for the second time, and we couldn't be happier to read your heartwarming review! It warms our hearts to know that you found our hotel clean, pet-friendly, and comfortable. Your loyalty means the world to us, and we can't wait to continue being your "go-to place." Thank you for choosing us, and we look forward to making your next stay even more exceptional. See you soon!

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 27 Oct 2023
Hi Vicki!hank you so much for taking the time to rate our hotel! The rating of 8 out of 10 is much appreciated. However, we'd also want to hear if you have any more suggestions for enhancements. For our guests, we always wanted the very best. Once again, thank you for staying with us. We hope to see you soon.

4/10 Poor

Alicia

Disliked: Property conditions & facilities, room comfort
Ehh
We had 3 little pillows for a king size bed, the room felt a little outdated, it did have a refrigerator and microwave so that was good, I just did not care for the fact of the 3 three little pillows not even standard size for a king size bed. We did not sleep the greatest
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 17 Oct 2023
We appreciate your feedback and apologize for any discomfort you experienced due to the pillow arrangement. We're pleased to hear you found the amenities like the refrigerator and microwave to be convenient. Your comments are important, and we will work to ensure a more comfortable night's rest in the future.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 17 Oct 2023
Dear Tammy, Thank you for your high rating! We appreciate your positive feedback, and we're delighted to hear that you had a great experience during your stay with us. If you ever have any specific comments or suggestions in the future, please don't hesitate to share them. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel!

6/10 Okay

Thomas

Travelled with family
Liked: Staff & service
Gentlemen at the desk was friendly we got to the room and it was not the cleanest. There were crumbs all on the side of the bed by the nightstand
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 17 Oct 2023
Dear Thomas, We appreciate your feedback and are pleased to hear that our front desk staff was friendly during your check-in. However, I want to extend my apologies for the cleanliness issue you encountered in your room. This is not the experience we aim to provide our guests. Rest assured that we are discussing this matter with our cleaning staff to make sure that our rooms are meticulously kept and cleaned to meet our high standards. We are dedicated to making the necessary adjustments and we take your criticism seriously. Your comfort and satisfaction are important to us, and we would like to have the opportunity to make it right. If you have any further comments or need assistance, please don't hesitate to contact our management directly. We hope to welcome you back in the future and provide you with a more enjoyable and cleaner stay. Thank you for choosing our hotel.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the price
The bathroom was updated. Everything was clean. Breakfast was the only down side. Very sparce
Stayed 5 nights in Oct 2023
Response from Guest Relations Specialist on 13 Oct 2023
Thank you for your feedback. We're pleased to hear that you found good value for the price, especially with an updated bathroom and clean accommodations. We appreciate your input about the breakfast and will use it to improve the overall guest experience. We hope to welcome you back in the future and offer an even better stay.

4/10 Poor

Robert

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Someone had gotten sick right by the front door, and it was still there the next day. The pool was cloudy looking.
Stayed 1 night in Sep 2023
Response from Manager on 22 Oct 2023
Hello Robert,We apologize for any inconvenience this may have caused. Our team will promptly address the cleanliness issue and ensure the pool is well-maintained. Thank you for bringing this to our attention.

6/10 Okay

Barbara

Liked: Staff & service
While using the bathroom, I found a very large spider (size of a half dollar) climbing up the side of my tote bag, which I squished- perhaps an exterminator is needed.
Stayed 1 night in Sep 2023
Response from Manager on 29 Oct 2023
Hello Barbara,We apologize for the inconvenience caused. Our team will look into this matter and ensure that necessary measures are taken to address any pest issues. Thank you for bringing this to our attention.

10/10 Excellent

Wil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Friendly staff. Would stay again.
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 10 Oct 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 10 Oct 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

6/10 Okay

Miranda

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The man at the front desk was not friendly and seemed inconvenienced by us checking in. We’ve stayed in multiple hotels and know the drill. We weren’t greeted. He acted like we were wanting to break rules or something. We usually get the spiel on breakfast, directions to the room, etc. we don’t get any of that. Customer service makes a difference.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 9 Oct 2023
We apologize for the lack of friendliness and attentiveness you experienced during check-in. Providing excellent customer service is important to us, and we appreciate your feedback as it helps us improve. Rest assured, we will address this issue with our front desk staff to ensure that all our guests receive a warm welcome and the information they need during check-in. Your satisfaction is important to us, and we hope you will consider staying with us again in the future for a more pleasant experience.

4/10 Poor

Mary

Travelled with pets
Liked: Cleanliness
Pet friendly does not mean pets stay free. There's a $35 fee per pet that I was not aware of before my two dogs and I arrived. It would be helpful if this policy was made more clear during booking. Otherwise, our stay was fine.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 9 Oct 2023
Hi Mary, We appreciate your feedback and apologize for any confusion regarding our pet policy. We'll work on making this policy clearer during the booking process to avoid any surprises for future guests. We're glad to hear that the rest of your stay was fine, and we hope you and your dogs had a comfortable visit. If you have any other concerns or suggestions, please feel free to share them with us. We value your input and aim to provide the best possible experience for all our guests.

8/10 Good

Debra

Liked: Cleanliness, staff & service
The room was clean and quiet. I had a lot if trouble with the TV remote. I told the desk person when I left.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 6 Oct 2023
Hi Debra, We appreciate your feedback and are glad to hear that your room was clean and quiet during your stay. We apologize for the issue with the TV remote and have noted your comments for improvement. If you decide to stay with us again, please feel free to reach out if you encounter any issues so we can address them promptly. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.