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Reviews of La Quinta Inn & Suites by Wyndham Louisville East

2.5 out of 5
La Quinta Inn & Suites by Wyndham Louisville East
1501 Alliant Avenue, Louisville, KY

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 846 reviews" "
Rating 8 - Good. 275 out of 846 reviews" "
Rating 6 - Okay. 141 out of 846 reviews" "
Rating 4 - Poor. 61 out of 846 reviews" "
Rating 2 - Terrible. 58 out of 846 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We clean
Stayed 1 night in Mar 2024
Response from Ken on 21 May 2024
Thank you Maria for the kind words and choosing to stay with us. The staff at Laquinta Inn truly appreciate it.

2/10 Terrible

Joby, Dallas

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Front desk attendant was extremely rude. I booked and prepaid for a King Room. I was placed in a double Queen room and charged $175 for a $99 room.
Stayed 1 night in May 2024
Response from Ken on 14 May 2024
I apologize about the desk clerk rudeness. I will discuss this with the desk clerk.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Staff friendly.
Stayed 3 nights in May 2024
Response from Ken on 12 May 2024
Truly appreciate your business. The staff truly appreciate the kind words. See you on your next trip.

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
I
Stayed 4 nights in May 2024
Response from Ken on 11 May 2024
Thank you Dave it was great pleasure having you as our guest. Really glad to hear you enjoyed your stay.

2/10 Terrible

Austin

Stayed 2 nights in May 2024
Response from Ken on 9 May 2024
Thank you for staying with us. We appreciate your business. Please let us know how we can improve our services.

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vacation
Stayed 2 nights in Apr 2024
Response from Ken on 1 May 2024
Nice to hear you had wonderful vacation. We truly appreciate your business. Looking forward to seeing you again on your next trip to Louisville.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel. Busy but fairly quiet. Helpful and courteous staff.
Stayed 2 nights in Apr 2024
Response from Ken on 29 Apr 2024
We are so glad to hear that hotel was nice, quiet and staff was helpful and courteous.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was superior. I stayed for three nights and needed assistance on two occasions. Both Nick and Lawarence (I think that is his name...) were super helpful. I would definately stay here again.
Stayed 2 nights in Apr 2024
Response from Ken on 29 Apr 2024
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very happy that the staff was welcoming and accommodating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

10/10 Excellent

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
They were very helpful in regards to our volleyball tournament necessities.
Stayed 4 nights in Apr 2024
Response from Ken on 16 Apr 2024
We are glad to accommodate our guests needs as much as possible. We appreciate your business and kind words. Let us we can be of any help in the future.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean and the staff was friendly
Stayed 4 nights in Apr 2024
Response from Ken on 12 Apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Lititia

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ken on 11 Apr 2024
Thank you for choosing to stay with us and the review.Let us know how we can improve our services.

2/10 Terrible

Miguel

Xxx
Stayed 1 night in Mar 2024
Response from Ken on 30 Mar 2024
Thank you for choosing to stay with us.Please let us know how we can improve our services.

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay when you are on the road
Stayed 1 night in Mar 2024
Response from Ken on 29 Mar 2024
Thank you Sylvia for staying with us. Glad to hear that you were happy with your stay. Looking forward to seeing you on your next trip to Louisville.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Like the hotel, the swimming pool was shut down so couldn't swim the night I wanted to. Over all a nice stay.
Stayed 2 nights in Mar 2024
Response from Ken on 18 Apr 2024
hank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Wilbert, Foosland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Mar 2024
Response from Ken on 27 Mar 2024
Glad to hear that the hotel was clean and comfortable. Looking forward to serving you again in future.

6/10 Okay

Jesse

Couldn’t use my card I wanted to pay with because it didn’t have a chip or tap feature so had to use a card I didn’t want to use… pool was closed for maintenance most of the second day so my kids Coulsnt swim
Stayed 2 nights in Mar 2024
Response from Ken on 27 Mar 2024
Thank you for choosing to stay with us and the review. I apologize about the card issue.

10/10 Excellent

Naveen

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay and staf was polite and good
Stayed 1 night in Mar 2024
Response from Ken on 18 Mar 2024
Thank you for staying with us and the kind words. The staff appreciate it.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are dog friendly
Stayed 5 nights in Mar 2024
Response from Ken on 17 Mar 2024
Thank you Deanna for choosing to stay with us and the kind review. Dogs are always welcomed at LaQuinta Inn. See you on your next trip to Louisville.

8/10 Good

Steve

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Mar 2024
Response from Ken on 13 Mar 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Good

Beth

Stayed 1 night in Mar 2024
Response from Ken on 1 Apr 2024
Thank you Beth for the review. We truly appreciate your business.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024
Response from Ken on 28 Feb 2024
I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Romantic Jacuzzi Suite in a nice area.
Stayed 1 night in Feb 2024
Response from Ken on 24 Feb 2024
Thank you Marcus for choosing to stay with us and the kind word about your stay. We genuinely appreciate your support.

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Feb 2024
Response from Ken on 17 Feb 2024
Thank you for choosing to stay with us and the review.Looking forward to serving you again in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ken on 13 Feb 2024
Thank you for choosing to stay with us and the review.We truly appreciate your business.

10/10 Excellent

Darbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ken on 5 Feb 2024
Thank you for choosing to stay with us and the review.We appreciate your business.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities
Everything was great except for housekeeping vacuuming the halls before 9am and the all day construction going on right outside my window….starting on the early side on a Saturday.
Stayed 3 nights in Jan 2024
Response from Ken on 1 Feb 2024
Thank you Heather for choosing to stay with us and the review. Glad to hear everything was up to your expectations. I apologize about the vacuum and other the construction.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Night in Louisville, KY
The check in experience was flawless. The room was nice. The property looks nice. The canopy was under remodel. The breakfast experience could have been better. The biscuits could be used as lethal weapons. The juice/water glasses were so flimsy you had to use two to feel confident that you would not spill a beverage.
Stayed 1 night in Jan 2024
Response from Ken on 29 Jan 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Ken on 29 Jan 2024
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

2/10 Terrible

Lee

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They tried to charge me a (certain guest) $150 incidentals deposit. After the blatant disrespect I didn’t think it wise to stay so I didn’t.
Stayed 1 night in Jan 2024
Response from Ken on 24 Jan 2024
I apologize but we require incidental deposit which will be refunded upon check out.

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jan 2024
Response from Ken on 10 Jan 2024
Thank you Alex. We truly appreciate your business. Looking forward to seeing you on your next trip to Louisville.

8/10 Good

Billy

Stayed 2 nights in Dec 2023
Response from Ken on 29 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favorite places
Nice room nice staff
Stayed 1 night in Dec 2023
Response from Ken on 1 Jan 2024
Thank you for the kind review and being our loyal guest.See you next time.

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ken on 23 Dec 2023
Thank you for choosing to stay with us and the kind review.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, good breakfast, nice size rooms. Would stay again.
Stayed 1 night in Dec 2023
Response from Ken on 19 Dec 2023
Thank for the kind review. Glad to hear everything was up to your expectations.

2/10 Terrible

Richard

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Sucks
I work nights when i arrived after work i was not allowed to check in early or pay for an extra day.
Stayed 1 night in Dec 2023
Response from Ken on 14 Dec 2023
I apologize about the experience.Our policy is 3 PM check in which the desk clerk was following.

4/10 Poor

Rae Marie

Disliked: Cleanliness, property conditions & facilities
Room was dirty and very loud. No noise buffer
Stayed 2 nights in Nov 2023
Response from Ken on 13 Dec 2023
Thank you for staying with us and the review.We will use your feedback to improve our services.

6/10 Okay

Lisa

Travelled with family
Liked: Property conditions & facilities, room comfort
Not impressed
Continental breakfast was awful.not sure sheets were fresh (water marks)
Stayed 1 night in Dec 2023
Response from Ken on 11 Dec 2023
Thank you for staying with us and the review.We appreciate your business.

10/10 Excellent

Krisann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Ken on 1 Dec 2023
Thank you for your business and the kind review.The staff at Laquinta Inn truly appreciate it.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Comfortable bed. Good location. No issues.
Stayed 3 nights in Nov 2023
Response from Ken on 28 Nov 2023
Thank you for choosing to stay with us. We truly appreciate your business. We are glad to hear that room was clean and bed was comfortable.

10/10 Excellent

Allison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and and room was cozy and clean
Stayed 1 night in Nov 2023
Response from Ken on 27 Nov 2023
We truly appreciate your business and the perfect rating for your stay with us. The staff at Laquinta Inn truly appreciate it.

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken on 13 Nov 2023
Thank you for choosing to stay with us and the review.We truly appreciate it.

4/10 Poor

Ray

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Ken on 27 Oct 2023
Thank you for choosing to stay with us and the review.Hope to see you on your next trip to Louisville.

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great price
Stayed 1 night in Oct 2023
Response from Ken on 20 Oct 2023
Thank you. We genuinely appreciate your business.

8/10 Good

Wendy

Travelled with family
I have stayed at this location several times, clean, comfortable and affordable. We came in for the art show, arrived at 2:45, and there was no one at the front desk. We rang several times, called several times, and finally at 3:15, someone finally checked us in. That evening, there was a large family in the pool area, about 7 pm, and yes, the kids were having a good time, which is normal for a motel on the weekends. The parent of the family told us that the motel manager told them to leave because they were so unruly, as in pack up and leave. A very drunk man in the parking lot, English not his first language, strapping the rest of a 12 pack then tried to pick up my aunt and myself in the parking lot. That was an adventure. He was sober and clean the next evening. I’ve never had these issues before, and am hoping to not have them again, this location is close enough to the edge of town, in a quiet neighborhood with great places nearby.
Stayed 2 nights in Oct 2023
Response from Ken on 15 Oct 2023
Thank you for choosing to stay with us and the review. We will use your review to improve our services. We always welcome our guests input.

8/10 Good

christina

Stayed 1 night in Oct 2023
Response from Ken on 5 Nov 2023
Thank you for staying with us and the review.

2/10 Terrible

Shauna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Rented the room with the jacuzzi it was dirty and didn’t work I was told I would get a partial refund and never received it. I also accidentally left a bag there and was told it was thrown in the trash so make sure you don’t leave anything
Stayed 1 night in Oct 2023
Response from Ken on 11 Oct 2023
I apologize about the jacuzzi not working and not cleaned properly. We will check it and have it fixed as soon as possible.

6/10 Okay

Hanna

Disliked: Cleanliness, property conditions & facilities
Everything felt unclean. Would not recommend.
Stayed 1 night in Oct 2023
Response from Ken on 3 Oct 2023
Thank you for choosing to stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Louisville
It was a really nice stay. This is a good well run place.
Stayed 1 night in Sep 2023
Response from Ken on 29 Sept 2023
Thank you Kevin for choosing to stay with us. We truly appreciate your kind review.

8/10 Good

Doug

Stayed 1 night in Sep 2023
Response from Ken on 20 Oct 2023
Thank you for choosing to stay with us. We truly appreciate your business.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Ken on 25 Sept 2023
Thank you for choosing to stay with us and the review.