Dear Guest,We are deeply sorry to hear about your experience during check-in. This behavior is completely unacceptable and does not reflect the standard of service we aim to provide. We take your feedback seriously and will investigate this matter thoroughly. Please rest assured that appropriate action will be taken. We sincerely apologize for any distress caused, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Sarah,We sincerely apologize for the distress caused by your experience with bed bugs. Our team takes such matters seriously and is addressing the pest issue immediately. We regret any inconvenience caused and understand your frustration. While we cannot undo the past, we strive to improve and ensure such incidents are addressed promptly. Your feedback is valuable, and we appreciate your understanding. If there's anything we can do to make amends or assist further, please reach out to us directly.Sincerely,Hotel Manager

Dear Guest,Thank you for your feedback. We're glad to hear that our location was convenient for your visit to Churchill Downs. However, we regret that your overall experience did not meet your expectations. If there are specific areas where you feel we could improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to make your next stay more enjoyable.Sincerely, Hotel Manager

Dear Guest,Thank you for your fantastic review! We're thrilled to hear that you had a very pleasant stay with us. It's wonderful to know that our front desk staff was exceptionally helpful and patient, and that you felt safe at our location. We're glad that our proximity to Churchhill Downs was convenient for you. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

Dear Jean M,Thank you for your feedback and rating! We're glad to hear that you found our hotel to be a good value. We appreciate your support and hope to welcome you back again in the future!Sincerely, Hotel Manager

Dear Guest,Thank you for your positive review! We're delighted to hear that you found our staff wonderful and our rooms clean. We apologize for any inconvenience caused by noise and the lack of outside area for your dog. Your feedback is important to us, and we'll take it into consideration for future improvements. We hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback with us. We apologize for the disappointment you experienced during your stay, including the condition of the bed and the limited breakfast options. Your comfort and satisfaction are important to us, and we regret that we fell short in meeting your expectations. We will address these concerns promptly with our team to ensure improvements are made.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback with us. We apologize for any disappointment caused by the limited breakfast options during your stay. Your comments are important to us, and we will take them into consideration as we strive to improve our offerings for our guests. If there are any specific breakfast items you would like to see in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your perfect 10 out of 10 rating and positive feedback about your recent stay. We are delighted to hear that you found our hotel clean and comfortable. Your satisfaction is important to us, and we appreciate your endorsement. If there are any specific aspects of your stay that you would like to highlight or if there are areas where we can improve, please feel free to share. We look forward to the pleasure of hosting you again in the future.Sincerely, Hotel Manager

Dear Guest,We sincerely apologize for the unpleasant experience you had during your stay. The presence of bedbugs is a serious concern, and we take this matter very seriously. We regret that our staff did not address the issue promptly and appropriately. This is not reflective of our usual standards, and we will investigate and take immediate action to resolve the situation. We understand the impact this had on your stay, and we would appreciate any additional details you can provide to assist us in addressing and rectifying this matter.Sincerely, Hotel Manager

Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our facility clean and our staff friendly and helpful. Providing a comfortable and welcoming environment is our top priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or if there are ways we can make your next visit even more enjoyable, please feel free to share your thoughts. We look forward to the pleasure of welcoming you back for another great stay.Sincerely, Hotel Manager

Dear Guest,We're sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for any inconvenience you faced, including the cold shower and limited breakfast options. We take your comments seriously and will address these matters promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to share your feedback on Expedia. We value your input and would appreciate more details about your experience to better understand how we can improve. Your comments are important to us, and we use guest feedback to make improvements for future stays. We hope to have the opportunity to better meet your expectations in the future. Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback. We're glad to hear that you found our staff friendly and enjoyed the breakfast options, including fresh fruit. However, we apologize for any inconvenience caused by the soft bed and indented mattress. Your comments are valuable, and we'll take note of these issues to make improvements. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable experience in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for sharing your feedback on Expedia. We apologize that the condition of our lobby and breakfast area did not meet your expectations during your stay. Please know that we take your comments seriously, and we will address this matter with our team to ensure improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

Dear Guest,We are deeply sorry to learn about the unfortunate experience you and your daughter had during your stay, and we sincerely apologize for any discomfort caused. Bed bugs are taken very seriously, and we are actively addressing this issue to ensure a thorough inspection and appropriate action. This is not reflective of our usual standard of service, and we appreciate your patience as we investigate and address the situation. If there is anything more you would like to share or if there's anything we can do to make amends, please let us know. We are committed to rectifying this matter and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for your positive feedback! We're pleased to hear that you found our hotel very nice and clean. It's great that we were able to accommodate your furry friend, and we hope both you and your pet enjoyed your stay. If you have any further comments or if there's anything specific that stood out to you, please feel free to share. We look forward to welcoming you and your pet back for another pleasant stay in the future.Sincerely, Hotel Manager

Dear Guest,Thank you for taking the time to provide your feedback with an 8 out of 10 rating on Hotels.com. We appreciate your input, and we're eager to know if there are specific areas where we can improve or if there were aspects of your stay that you particularly enjoyed. Your comments help us enhance our services, and we hope to have the pleasure of hosting you again for an even better experience.Sincerely, Hotel Manager

Dear Guest,Thank you for being a returning guest, and we're delighted to hear that your ADA room met your expectations with its amenities, comfortable bed, and quiet atmosphere. We appreciate your understanding regarding the iron issue and are glad our team promptly addressed it. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

Dear Pam,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

Dear Guest,Thank you for taking the time to provide your feedback. We appreciate your positive rating and are pleased to hear that you had a satisfactory experience. If there are specific areas where we can further improve, please feel free to share your suggestions. We value your input and look forward to the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

Dear Cathy,Thank you for the stay and the feedback. We are confident you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

Dear Guest,Thank you for your rating on Hotels.com. We appreciate your feedback. If there are specific areas where we can improve and earn a higher rating in the future, please feel free to share your insights. Your input is valuable, and we hope to have the opportunity to enhance your experience in the future.Sincerely, Hotel Manager

Dear Guest,We apologize for the inconveniences you experienced during your stay. Technical issues with the TV and phone, the lack of handicap showers, and challenges with early check-in are not reflective of our standards. Your feedback is important, and we will address these issues to improve our services. We appreciate your understanding and hope to provide a better experience in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for sharing your feedback about the shower heads. We apologize for any inconvenience you experienced with the water pressure during your stay. Your comments are valuable, and we will look into improving the water pressure in the showers to provide a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

Dear Guest,I'm truly sorry to hear about the issues you encountered during your stay, including the presence of cockroaches and the uncleanliness of the hotel. This is not the level of service and cleanliness we aim to provide. We apologize for the negative experience you had with our manager as well. We take your feedback seriously, and we will address these concerns to ensure a better and more pleasant stay for our guests in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for your 4 out of 5 rating on Expedia. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that fifth star on your next visit, please feel free to let us know. We value your input and look forward to serving you again in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for your rating of 4 out of 10. We're sorry to see that your experience did not meet your expectations. If you have any specific comments or suggestions on how we can improve and provide a better experience on your next visit, please feel free to share. Your feedback is important to us, and we hope to have the opportunity to make your next stay more enjoyable.Sincerely,Hotel Manager

Dear Guest, Thanks for your choosing our hotel for your stay and 5 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

Dear Guest,Thank you for sharing your experience during your 3-night stay at our hotel. We're pleased to hear that you found the room clean and the street noise manageable. It's also great to know that the bed, although softer than your preference, provided a comfortable night's sleep. We're glad that you found the bathroom, common areas, and parking well-maintained and well-lit. Your comments about the breakfast options are noted, and we'll consider ways to enhance the selection. We appreciate your kind words about our friendly and accommodating staff. Your satisfaction is important to us, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

Dear Guest,Thank you for your feedback regarding our breakfast options. We appreciate your comments and will certainly consider expanding our offerings and addressing the quality of our juice to provide a better breakfast experience for our guests. Your input is valuable in helping us make necessary improvements, and we look forward to serving you again in the future.Sincerely,Hotel Manager

Dear Guest,We are sorry to see your low rating of 2 out of 10 on Hotels.com. We take your feedback seriously and would appreciate any additional details about your stay to help us understand the issues you encountered and make improvements.Sincerely,Hotel Manager

Dear Guest,Thank you for the rating. If you have any specific feedback or comments about your stay that led to the 6 out of 10 rating, we'd appreciate hearing more to help us provide even better experiences for our guests in the future. We hope to have the opportunity to host you again.Sincerely,Hotel Manager

Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that your check-in was quick and easy and that our hotel clerk was friendly and helpful with dinner suggestions. We aim to provide excellent service to our guests, and it's wonderful to know that you had such a positive interaction. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for sharing your feedback about your stay. We're pleased to hear that you found the beds comfortable and that the staff was friendly and responsive when it came to fixing the shower issue. We appreciate your comments about the housekeeping service. Your feedback is valuable, and we understand your preference for daily cleaning. We will certainly take your input into consideration for future improvements. If you have any more suggestions or comments, please feel free to reach out. Your feedback is greatly appreciated.Sincerely,Hotel Manager

Dear Guest,Thank you for your positive feedback about your recent stay with us. We're delighted to hear that you had a great experience during your time at our hotel. Your satisfaction is important to us, and we look forward to welcoming you back in the future to provide you with another enjoyable stay.Sincerely,Hotel Manager

Dear Guest,Thank you for your rating. We appreciate your input and would love to hear more about your stay to better understand any areas where we can improve and provide a higher level of service in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for your feedback. We appreciate your input and would love to hear more about your stay to better understand any areas where we can improve and provide a higher level of service in the future.Sincerely,Hotel Manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

Dear Terry,Thank you for taking the time to leave a 4 out of 5 rating on Travelocity. We appreciate your feedback and are pleased to see that you had a positive experience during your stay. If you have any specific comments or suggestions for us, please feel free to share them. Your input is valuable, and we look forward to serving you again on your next visit.Sincerely,Hotel Manager

Dear Guest,Thank you for your stay. We're glad to hear that our check-in staff provided you with a pleasant experience. We rely on guests like you to tell us when we’re doing well and when we are so we can get better. If we let you down, we apologize. We will make sure we do better than ever for future guests. Please visit us again.Sincerely,Hotel Manager

Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

Dear Guest,Thank you for sharing that our hotel is conveniently located just 4 minutes from the airport. We appreciate your feedback and are pleased to offer our guests a convenient and accessible location for their travels. If you have any further comments or suggestions, please feel free to share. We hope to continue providing you with a comfortable and convenient stay in the future.Sincerely,Hotel Manager

Dear Guest,Thank you for sharing that our hotel is a convenient and affordable option for UofL football games. We appreciate your feedback and are pleased to provide a comfortable and cost-effective choice for game day accommodations. If you have any specific comments or suggestions to make your next stay even better, please feel free to share. We look forward to welcoming you back for future football games and providing you with a great experience.Sincerely,Hotel Manager

Dear Brenda,Thank you for your perfect 10 out of 10 rating! We're thrilled to hear that you had such an excellent experience during your stay. If there's anything specific you loved about your visit or any suggestions you have for making it even better next time, please don't hesitate to share. We appreciate your feedback and look forward to serving you again in the future.Sincerely,Hotel Manager

Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

Dear Deirdra,We are glad to hear that you had a good experience with us. Your kind words about us mean a lot to us. Our employees are our proudest assets. Please let us know when you need our services again. Sincerely, Hotel Manager.

Dear Scarlett,Thank you for sharing your feedback about your recent stay. I apologize for the issues you experienced with the cleanliness of your room and the unpleasant odor in the hallway. Your comments are important to us, and I will make sure to address these concerns with the appropriate team to ensure improvements are made. We strive to provide a comfortable and enjoyable stay for all our guests, and I apologize that we fell short in this instance. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

Dear Scarlett,Thank you for sharing your experience. I'm sorry to hear about the issues you encountered during your stay, including the lack of room cleaning and the unpleasant odor in the hallway. Your feedback is valuable, and I will make sure to pass it along so that the hotel management can address these concerns and improve the guest experience.Sincerely, Hotel Manager

Dear Gregory,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback. I hope you will visit us again soon.Sincerely, Hotel Manager