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Reviews of Hôtel Croix des Bretons Lourdes Pyrénées

3 out of 5
Hôtel Croix des Bretons Lourdes Pyrénées
7-11 Rue Marie Saint Frai, Lourdes, Hautes-Pyrenees

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 51 reviews" "
Rating 8 - Good. 21 out of 51 reviews" "
Rating 6 - Okay. 6 out of 51 reviews" "
Rating 4 - Poor. 2 out of 51 reviews" "
Rating 2 - Terrible. 1 out of 51 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Einar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed to my point of interesting, and I was able to walk from and to the hotel.
Stayed 2 nights in Aug 2023

2/10 Terrible

JUAN, La quinta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel you will ever visit.
Stayed 1 night in Aug 2023
Response from François- Hôtel Manager on 31 Aug 2023
Dear SirWe are sorry to read that your stay was not as your personnal expectationWe regret that you did not explain what issue you had with your booking and more that you did not talk with us when you were in the hotel to explain, all our Team is here to resolve any request .We can not do anything White you only post that comment without explanation weeks after your one night stay.....

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Hôtel Croix des Bretons for 4 nights, and it is my judgement that this is an excellent hotel, not to mention a superb value given the modest cost. The entire staff at the hotel are exceptionally friendly and accommodating. The rooms are spacious and comfortable, and the entire hotel is immaculately clean. I did not eat any meals at the hotel, so I cannot comment on that, but in addition to the restaurant, the hotel features an extensive lobby with many intimate areas for guests to meet, and a lovely outdoor courtyard. The location is just about perfect -- very close to the Sanctuary, but on a quiet street. I would definitely stay at the Hôtel Croix des Bretons again!
Stayed 4 nights in Jun 2023
Response from L'Equipe de l'Hotel Croix des Bretons Lourdes on 6 Jul 2023
Dear Gregory,Thank you for choosing Hotel Croix des Bretons for your recent stay in Lourdes.We are happy to read your satisfaction, thank you for your review, the best award for the entire Team who work every day to make every stay as "at home".We hope to welcome you again for a future stay,Best regardsFrançois CompagnetDirecteurAvec l'ensemble de l'Equipe

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a old BUilding like almost all the town
Stayed 2 nights in Apr 2023

10/10 Excellent

Maria C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Wonderful hotel, only issue is breakfast was not to good. Employees are super nice and helpful. Walking distance to Virgen de Lourdes
Stayed 1 night in Jun 2021
Response from François Compagnet - Hôtel Manager on 24 Jun 2021
Dear Maria, Thank you for your visit and for taking time to write your review. We are a delight to read that you had a pleasant stay and take your comment to improve our services Wishing you a nice holiday in France, Best regards

10/10 Excellent

Mary, USA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to sanctuary. The hotel is nice and clean
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
No Airconditioning
They do not have air conditioning!! On their page said they have
Stayed 2 nights in Aug 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Location was great; about 5 min to grotto. Con: no ac or ventilation in room. Due to our room location, we could only open the top window to get some cool air. If we opened the other windows, people passing by could literally stick their head in our room. That made us uneasy.
Stayed 1 night in May 2017

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with hotel, staff and service; only comment I have is the breakfast - found it too expensive considering the food choices they provide.

10/10 Excellent

Michael, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience in.
Very pleasant in all aspects Staff very friendly and accommodating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly
Staff could not have been more accommodating Nothing too much trouble Clean, Good food and good service

8/10 Good

Lizza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MJHether, North East England

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location
Excellent hotel very friendly staff who accommodated your wishes Location was paramount in choice It was so hot air conditioning would be a bonus

8/10 Good

MARIO LUIS CLOUTHIER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta super cerca del Santuario y queda a 20 min a pie de la estacion, todo el personal muy amable.
Stayed 1 night in Sep 2023

6/10 Okay

Akram

Liked: Cleanliness, staff & service
Disliked: Room comfort
friendly but small
Great team and service. Rooms are however very, very small and have only a very small window. Location was good.
Stayed 2 nights in Sep 2023

8/10 Good

patrizia fabi

Stayed 1 night in Aug 2023
Response from François on 14 Aug 2023
Buogiorno PatriziaGrazie de la vostra valutazione !

10/10 Excellent

Leonardo

Stayed 1 night in Jul 2023
Response from François on 14 Aug 2023
Bonjour LeonardoMerci d'avoir pris le temps de partager votre expérienceCordialement

8/10 Good

Maurizio

Stayed 1 night in May 2023
Response from L'Equipe de l'Hotel Croix des Bretons Lourdes on 6 Jul 2023
Bonjour Maurizio,Grazie de la vostra visita e de la vostra valutazione,Speriamo di accoglierVi per una prossima tappa a LourdesFrançois CompagnetDirecteurAvec l'ensemble de l'Equipe

10/10 Excellent

ESTHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Mehdi on 28 Oct 2022
Dear Esther, We feel delighted, as you enjoyed your stay among us, we hope to welcome you back soon .Best regards MehdiFront Desk

8/10 Good

Freddy

Stayed 2 nights in May 2022
Response from Francois Compagnet - Directeur on 14 May 2022
Bonjour Freddy, Merci d'avoir pris le temps de partager votre évaluation suite à votre récent séjour. Au plaisir de vous retrouver pour une prochaine étape dans les Pyrénées

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, petit oublie des taies d'oreiller a notre arrivé sinon le reste super petit déjeuner varié
Stayed 1 night in Apr 2022
Response from François Compagnet - Directeur on 9 May 2022
Bonjour Sunny, Merci de votre visite et commentaire. Nous sommes ravis de lire votre satisfaction suite à votre séjour. Au plaisir de vous accueillir pour une autre étape dans les Pyrénées

10/10 Excellent

pasquale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Audrey on 1 Dec 2021
Gentile Sr. Pasquale Grazie de la vostra visita e valutazione Cordialemente L'Equipe de l'Hôtel Croix des Bretons - Lourdes Pyrénées

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastique
Stayed 1 night in Nov 2021
Response from François on 1 Dec 2021
Bonjour Merci d'avoir choisi l'Hotel Croix des Bretons pour votre récent séjour à Lourdes. Nous sommes ravis de lire votre satisfaction de votre séjour. Cordialement L'Equipe de l'Hôtel Croix des Bretons - Lourdes Pyrénées

10/10 Excellent

JOCEMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fomos recebidos no hotel Elgon, pois este estava fechado. O estacionamento foi na rua mesmo.
Stayed 1 night in Nov 2021
Response from François on 1 Dec 2021
Estimado Jocemar Gracias por su visita y su comentario En la espera de una proxima visita L'Equipe de l'Hôtel Croix des Bretons - Lourdes Pyrénées

8/10 Good

annie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from François on 6 Oct 2021
Bonjour Annie, Nous vous remercions d'avoir choisi l'Hôtel Croix des Bretons pour votre séjour. Au plaisir de vous retrouver pour une prochaine étape dans les Pyénées

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Reserva transferida correctamente.
El hotel Croix de Bretons estaba cerrado, por razones que desconozco, y mi reserva fue transferida por el propio hotel Croix des Bretons al Hotel Helgon, al que corresponden mis comenarios de evaluación. El hotel Croix de Bretons me informo por telefono del cambio de reserva antes de mi llegada al hotel y la reserva habia sido transferida correctamente.
Stayed 1 night in Aug 2021
Response from El Team del Hôtel Croix des Bretons on 11 Sept 2021
Bonjour, Muchas gracias por su commentario Un saludo Cordial

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agréable séjour
Etant donné que l'hôtel "la croix bretons" était fermé, on a bénéficié d'un surclassement dans l'hôtel mitoyen, "Helgon". Situé à 5 minutes à pied du sanctuaire.
Stayed 1 night in Jul 2021
Response from François - Directeur on 3 Aug 2021
Bonjour Florence, Merci d'avoir pris le temps de partager votre expérience dans nos hôtels En espérant vous retrouver pour une prochaine étape dans les Pyrénées

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel, la chambre, le petit déjeuner, tout était parfait.
Stayed 1 night in Jun 2021
Response from François Compagnet on 24 Jun 2021
Bonjour, Nous vous remercions de votre visite et sommes ravis de lire votre satisfaction après votre récent séjour. Cordialement François Compagnet Directeur Hôtel Croix des Bretons Lourdes Pyrénées

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grazie per l’ottima accoglienza e soggiorno davvero piacevole
Stayed 3 nights in Jun 2021
Response from François Compagnet - Direttore on 24 Jun 2021
Buongiorno, Grazie a Lei de la sua visita, Nell'atesa di un prossimo soggiorno, Distinti saluti

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour un passage rapide à Lourdes, pas mal. Personnel reactif aux demandes.
Stayed 1 night in Jul 2020
Response from François - Directeur on 31 Aug 2020
Bonjour Eric, Merci de votre visite et d'avoir pris le temps de répondre à l'enquête de hotels.com Cordialement

10/10 Excellent

patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from François COMPAGNET - Directeur - Hôtel Helgon Lour on 25 Aug 2020
Bonjour Patrick Merci d'avoir choisi l'Hôtel Helgon pour votre séjour et d'avoir pris le temps de répondre à l'enquête satisfaction. Au plaisir de vous accueillir pour un prochain séjour

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2019
Response from L'Equipe Hôtel Croix des Bretons à Lourdes on 19 Nov 2019
Good morning, Thank you for your visit and for taking time to write your comment. Best regards

8/10 Good

Gustavo, España

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calidad precio correcto. Ubicación exelente, en pleno centro y a 2 minutos andando del santuario.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Camere poco confortevoli
Accoglienza molto cordiale con personale qualificato e disponibile a risolvere i problemi. Ottima la posizione, bellissimo lo spazio bar/reception. Le camere poco confortevoli, solo letti singoli e, soprattutto, non hanno stanze con aria condizionata.
Stayed 2 nights in Jun 2019

10/10 Excellent

Silvia, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel remodelado,muy lindas y amplias habitacions y baño.Muy cordiales los empleados. excelente desayuno. Ubicación excelente
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une belle Croix
Très bon accueil. Chambre propre et soignée.
Stayed 2 nights in Aug 2018

8/10 Good

ji young

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2018

6/10 Okay

françoise

Liked: Cleanliness, staff & service
Nuits bruyantes
Chambre 4ème étage donnant sur la rue pas isolée moteurs des cars stationnés en face et bruits de voix, camions ramassage linge, poubelles dès 4h30
Stayed 2 nights in Aug 2017

4/10 Poor

philippe

Liked: Cleanliness
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon accueil, gentil et efficace. J'ai apprécié de disposer d'une baignoire ( c'est de plus en plus rare hélas!) Et d'une chambre calme bien que petite. Merci

8/10 Good

Riri, Perpignan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel.
-LE BON Hôtel accueillant, proche de la Grotte.Personnel sympathique. Chambres calmes dans l'ensemble sauf au départ des pèlerins le matin, mais c'est normal. Le repas du soir est bien,copieux,servi rapidement . -LE MOINS BON : Il manque la climatisation dans les chambres car il y fait très chaud. -LE MAUVAIS : Petit déjeuner à revoir. Le café n'est pas bon, les croissants sont les plus mauvais que je n'ai jamais mangé.