Exterior
Check availability

Reviews of Hotel Duchesse Anne

Hotel Duchesse Anne
16 Boulevard de la Grotte, Lourdes, midi-pyrénées

Reviews

7.0

Good

Rating 10 - Excellent. 28 out of 158 reviews" "
Rating 8 - Good. 59 out of 158 reviews" "
Rating 6 - Okay. 38 out of 158 reviews" "
Rating 4 - Poor. 17 out of 158 reviews" "
Rating 2 - Terrible. 16 out of 158 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Fadi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Clean place and close to the Sanctuary. Super friendly staff/owner
Stayed 1 night in Aug 2022

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
Basic room but everything I needed at budget price, including my own bathroom, very central for Lourdes grotto, 10 min walk to train station where you get airport bus for one euro
Stayed 4 nights in May 2022

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Availlable shatle to airport. Cheeper then taxi. It would help to have choice to use dispousable plates and multigrain bread.
Stayed 2 nights in May 2019

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place were good enough for overnight stay..😁
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service
I didn’t not get the room that I paid for and staff was extremely rude.
Stayed 1 night in Oct 2018

4/10 Poor

Tony, Wales

Liked: Staff & service
Disliked: Property conditions & facilities
Free parking in a municipal car park some distance away, room was basic but clean, lobby was grubby, stairs to rooms were narrow and the light kept going out leaving you in the dark with a bannister that was very loose and wouldn’t have stood any weight falling against it, if a little maintance were done it would be ok, breakfast was a croissant a bread roll, coffee and orange for €5 each, cafes either side that provided a good breakfast for the same money
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
not bad, but can improve
wifi ok. location ok. room a bit small, no view. bed not comfortable. room too dark. no tv in room
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018

6/10 Okay

Maria, Orlando US

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is old.. the picture listed her makes it look as if it super big... a little deceiving.. the rooms are small with private restroom, you have to sleep with the windows open as it doesn’t have AC.. it can get vwry hot at night.. is okay for the price.. and for a one night stay... but if you can afford to pay a little more.. do so and book elsewhere.
Stayed 2 nights in Jul 2018

2/10 Terrible

Adenrele

Disliked: Staff & service, property conditions & facilities, room comfort
I expected better than I got.
The information I got from my searches on the internet while booking the hotel was completely wrong. The room was so small that it could only accommodate a bed. No table, only foldable plastic chair with a tiny corner shelf used as table, no space for anything else. The bed was very uncomfortable and there was no pillows only one miniature long roll Instead. This was the worst ever hotel I have ever been in.
Stayed 3 nights in Jun 2018

6/10 Okay

Adelene, Los Angeles

Disliked: Property conditions & facilities
near Lourdes Grotto
For an overnight stay, it is okay but I think if I stay for more than a day, I will not stay here. Pretty basic accommodation, tight squeeze for a bathroom and the elevator is another tight good for two especially if the two people riding are heavy set. It's a claustrophobic elevator with two doors. I only rode it once and decided to use the narrow stairs which is another complaint I have. At daytime, it is dimly lit. No lights are on, only the daylight, I guess they are conserving electric bills because I saw the guy turning the switch off at day time but at night time, the lights were on, thank God. I think they should turn the lights on 24 hours not only during night time because these stairs are "an accident waiting to happen". The rungs are narrow and its winding so some steps are narrowed more at the edges due to the curves and if a person is not careful and is in rush they might miss a step, fall or tumble down, break some ankles or worst...I have a failing eyesight and can't barely see in the dark so I have to grope myself, hold the rail and slowly ascend or descend, just to be careful and be sure that I landed correctly on these stairs. Be like Motel 6 - they turn the lights on for you. (Smile). At least, the only staff we met in this visit is pleasant although he missed giving us our yogurts during breakfast, lol! That 5 euro/person breakfast that consisted of 2 croissants, 1 baguette half in two, coffee or tea, orange juice and the missing yogurts is okay.

8/10 Good

Rey

Liked: Cleanliness, staff & service, room comfort
Our stay is okay. The staff are very helpful and friendly although we cannot communicate very well bec of the language barrier. The heating and ventilation in the room is good. The only thing that we are not happy about is that most of the time the elevator is not working. It is very hard to climb up the stairs for a person who has a knee problem.

6/10 Okay

Reimund, London

Liked: Room comfort
Disliked: Staff & service
Got what I paid for - maybe even a bit more
I booked 18 days mid January to beginning of March at the special price of £17 per night. I got a very nice room (#406) on the top floor with a pleasing view over parts of Lourdes and towards the mountains. I had a room equipped as a double, though I had booked a single. The only downside of the room was a leak in the wash basin, that spilled water on the floor of the otherwise completely acceptable ensuite bathroom. Heating of the room was adequate - though by mistake it was switched of for one night by the receptionist. During the day there were road-works (or water/electricty/gas) going on in front of the Hotel, which dod not bother me much as I spent the days out. ... Breakfast was OK - but availability difficult. I was told, that I have to instruct the evening before if I want breakfast. As there was no-one at the reception when I returned in the evening I left a note asking for breakfast next morning 7:15. That note was ignored, so I made other breakfast arrangements then for the remaining days. ... Room service was OK, apart from the fact that the staff does not think that hovering would be part of their duties. So I grabbed a hoover in the hallway and hoovered myself a few times. Only once did a member of staff hoover, after I "caught" them in the act and insisted on it. ... Lift tends to be stuck on 3rd floor => Often in the evening I had to walk up the stairs. ... Off season most hotels and restaurants and some attractions are closed. Go Tarbes by bus.

10/10 Excellent

Erlinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes is Most Famous Pilgrim Shrine .Nice Place for Meditation

8/10 Good

Hon Kin B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel at a great price
Great hotel to stay if you are not after luxury or facilities. The rooms are small but clean and sufficient as most people will be spending their day around the town or at the Sanctuary. Good wifi speed, great location, great service from the staff.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable and satisfying stay.

6/10 Okay

Andrew, NewZealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Ok
The hotel was booked out so they put us up in a different hotel close by I guess for the price the room was ok

8/10 Good

Linda, Dublin

Liked: Staff & service, room comfort
Hotel or Fawlty Towers
Image of Hotel on-line is different to real image. Gave benefit of the doubt. Reception is on first floor and Jamel was very pleasant. He insisted on carrying bag upstairs for me. Room was at the back of the building, facing onto the garden, which was a plus as the street can be very busy. Furnishings were old and dated, but beds were clean and comfortable. Towels were changed daily. Breakfast @ €5 each was more than adequate. The two owners do all the tasks themselves, and it is a work in progress. Upstairs rooms have been worked on and in view of this we look forward to seeing the changes planned on our return next September.

8/10 Good

Duriez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
C'était un séjour de confortable et d'élévation spirituelle, elle m'a permis de me remettre en question dans cette havre de paix et de simplicité.
Stayed 2 nights in Oct 2022

8/10 Good

Jean

Stayed 1 night in Sep 2022

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 1 night in Sep 2022

6/10 Okay

Licio

Travelled with family
Disliked: Cleanliness
Falta de limpeza
Verifica-se uma grande falta de limpeza, principalmente no chão.
Stayed 1 night in Aug 2022

8/10 Good

Laëtitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

6/10 Okay

José

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

éric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je vous le conseille les yeux fermés
Bonjour le monsieur à l'accueil très agréable si vous avez trop chaud demandez-lui une ventilo il en a je chante très propre petit déjeuner très copieux qu'elle était pris très bien à 5 € le petit-déjeuner je peux vous garantir que vous avez super bien déjeuner
Stayed 2 nights in Aug 2022

8/10 Good

jean claude

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idéalement placé. 5mn du site religieux, 5 mn de la gare
Stayed 2 nights in Jul 2022

8/10 Good

Jacek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W POBLIŻU PIRENEJÓW
Właściciel hotelu jest bardzo uprzejmy i życzliwy. Mimo, że do obiektu przybyłam kilka godzin przed czasem, otrzymałam klucze do pokoju i mogłam odpocząć po długiej podróży. W hotelu było spokojnie i miło. Świetna lokalizacja pozwalała szybko dojść do Sanktuarium i dworca. W pobliżu wiele restauracji i sklepów. Cena konkurencyjna. Bardzo polecam ten hotel dla osób, które nie szukają luksusu.
Stayed 7 nights in Jun 2022

10/10 Excellent

FRANCOISE

Stayed 2 nights in Jun 2022

10/10 Excellent

Tchemongo Fatouma

Stayed 1 night in Apr 2022
Response from Idiri on 30 Apr 2022
Merci

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. We even came back for another night!
A good price and we were upgraded, so no complaints! There is free public parking close by and the location is perfect.
Stayed 1 night in Oct 2021

8/10 Good

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un de très séjour dans son ensemble. Les nuits étaient très confortable avec très bonne literie mon épouse et moi sentons chaque matin l'odeur des cuissons des baguettes et de croissants.Nous sommes déçu car les nuits étaient bruiyantes de plus de plus la lumière 'e cesser de d'sallumée un noir venait dans le couloir il allumer la lumière du couloir à chaque fois.
Stayed 10 nights in Jul 2021

10/10 Excellent

Clement

Stayed 2 nights in Jul 2021

8/10 Good

Sam

Liked: Staff & service
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with pets
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Chambre single tres petite donc un peu etouffant mais avec confort. Pas de nettoyage des chambre ou linge du fait du covid quelque soit la durée du séjour donc votre serviette doit restee propre et seche L hôtel a investit dans des fenêtres anti bruit très appréciable vue la situation en centre ville.très bien situe entre gare et sites historiques
Stayed 3 nights in Jul 2021

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2021

6/10 Okay

FONTANELLA

Travelled with family
Liked: Cleanliness, staff & service
conforme a ce qui etait prevu
ras
Stayed 2 nights in Jun 2021

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
le personnel est sympa
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
L emplacement de l hotel est top. Par contre je vous deconseille de prendre la formule dejeuner. Trop chere pour ce qui a manger. Hotel pas tres propre. 2 personnes travaillant dans cet etablissement. La premiere vraiment top. Par contre la seconde personne a montré des mauvais comportement. J avais laissé ma pousette dans le couloir car les chambres etaient trop petite. On a posé une poubelle dehors, le gars a cru que c'est moi qui a posé la poubelle dans le couloir et a mis la poubelle sur ma pousette. J etais vraiment choqué... cela reste le moyen de locomotion de mon bebe . En plus c etait pas moi qui a posé la poubelle dehors. Le soir du reveillon, alcoolisation des gerants.
Stayed 3 nights in Dec 2020

8/10 Good

JEAN FRANCOIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfaction
Pour ce prix, c était bien.
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

8/10 Good

Marcelene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

Ousmane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Maria Isabel

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from idiri on 7 Aug 2020
merci

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019