Fridge, microwave, stovetop, electric kettle
Check availability

Reviews of Zenitude Hôtel - Résidences Les Jardins de Lourdes

3 out of 5
Zenitude Hôtel - Résidences Les Jardins de Lourdes
8 Chemin De L Arrouza, Lourdes, Hautes-Pyrenees

Reviews

7.8

Good

Rating 10 - Excellent. 85 out of 278 reviews" "
Rating 8 - Good. 105 out of 278 reviews" "
Rating 6 - Okay. 58 out of 278 reviews" "
Rating 4 - Poor. 16 out of 278 reviews" "
Rating 2 - Terrible. 14 out of 278 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Shanmugavadivelu

Travelled with family and small children
Liked: Cleanliness, amenities
I booked because it had a swimming pool but it is currently not in use. The facilities should exclude if the swimming pool is currently not in use.
Stayed 4 nights in Apr 2024
Response from Aurianne Direction Zenitude Les Jardins de Lourdes on 9 Apr 2024
Good morning,we are soory to read the commentary about the swimming pool, because it is written everywhere, that it is a saison swimming pool ! we hope to welcome you in end of april to discover the swiming pool then !best regardsAurianne Direction Zenitude Les Jardins de Lourdes

6/10 Okay

Stéphanie

Travelled with group
Liked: Cleanliness
They do not clean your apartment during your stay. Nor provide clean towels everyday. Reception should be manned at all times.
Stayed 4 nights in Oct 2023

10/10 Excellent

Blesilda

Stayed 3 nights in Oct 2023

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2023
Response from aurianne on 6 Mar 2023
Bonjour, nous sommes heureux de lire votre satisfaction de séjour,au plaisir de vous revoir,bien à vous,aurianne Zenitude Jardins de Lourdes

10/10 Excellent

Emmanuell

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Terrie

Travelled with family
Disliked: Cleanliness
Basic but OK
This hotel/apartment was good booked two rooms one the air conditioning wasn't working right and they only cleaned one room the day before we booked out after 5days into our 7 day stay other room wasn't cleaned at all had to ask for clean towels and toilet paper bins were never emptied and they never check air conditioning even though it being reported give us a fan to use, rooms quite small glad I booked two rooms for 4 people as each room slept 4 and would be a tight squeeze for 4 adults. Having a pool was a great addition as it gave you a choice to relax by the pool some days but restaurant was closed and no were to get snack or a drink other then going to your room.
Stayed 7 nights in Jul 2022

8/10 Good

Qandeel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2022

8/10 Good

Tony

Liked: Cleanliness, room comfort
Stayed 4 nights in Jan 2022
Response from La réception on 12 Feb 2022
Bonjour, Merci pour votre retour, En espérant vous revoir très prochainement, Cordialement,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Jean, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good hotel. A little outdated but good facilities and when I needed to change the reservation, they were very helpful in making it happen.
Stayed 2 nights in Dec 2019

8/10 Good

Gianni

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Close to Lourdes, but room was ok need a bit of update. Especially the cleaning
Stayed 1 night in Aug 2019

2/10 Terrible

A.Lawrence

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like anything Very bad well coming No hospitality from Reseption All questions will be answered roughly With any kindness I don’t know why Expedia recommending This kind of hotel to a theirs best members? I never come back again
Stayed 1 night in Jul 2019
Response from Dorothée , Manager on 25 Jul 2019
Dear Lawrence, your comment is unfortunately not representative of all our guest comments on our reception and availability, and you do not express anything that did not suit you during your stay. What's more, we make it a point of honor to be always available to our customers but perhaps there was something that affected your stay.

6/10 Okay

Verified traveller

Travelled with family
It was ok, AC was not working well, other than that simple hotel, good for the purpose.
Stayed 2 nights in Jul 2019
Response from Dorothée on 10 Jul 2019
Dear Guest, We thank you for giving your opinion on Residence Zénitude Les Jardins de Lourdes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Too small for 6 people
Stayed 3 nights in Oct 2018

10/10 Excellent

Rajanan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was comfortable and despite my first impression it was fairly good. The only disadvantage was it was very dark around the entrance to the hotel and also the doors was shut at 6pm It was so dark trying to key in the code to open the door at night. I felt a bit unsafe walking in the area as it was so quiet and dark.
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was okay to stay at the apartment, sunny room with a fresh air.
Stayed 3 nights in Sep 2018

4/10 Poor

Jackie

Don’t stay in hotel of town!!!
Old, drab and tired hotel just like the town of Lourdes!!! I suggest parking in Town, seeing the bits of the town you want to see and then moving on quickly to some of the other lovely surrounding areas!!
Stayed 1 night in Sep 2018

10/10 Excellent

Carolyn, Manitoba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, cozy and just the right size for our family of six. Only negative, was the pull-out sofa not very comfortable.
Stayed 1 night in Aug 2018

6/10 Okay

Bickram

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel of concern
The hotel was easy to find. It was within reach to shops and restaurants. The studio’s bedroom was not comfortable. The fridge makes a terrible noise and disturbed our sleep. Our room overlooked to the cemetery. The studio needs some updating. The staff at the reception are very friendly.
Stayed 5 nights in Aug 2018

8/10 Good

david

Hotel was good ,staff very helpful , good location .
Stayed 2 nights in Aug 2018

10/10 Excellent

JCA, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location is very nice and the staff was very helpful and friendly.
Stayed 3 nights in Aug 2018

8/10 Good

Aleksander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good place for stay in Lourdes for 4 days outside of noisy center
Stayed 4 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More like a 4* than 3*
Apartment very big, clean and close to town. Excellent, helpful staff.
Stayed 2 nights in Aug 2017

8/10 Good

Antoinette , UK

Liked: Cleanliness, staff & service, room comfort
Nice hotel 10 to 15mins walk from the Sanctuary
Clean accommodation in a good location. Friendly staff. Unfortunately, we could not use the swimming facilities as the pool was not in a good state being the start of the pilgrim season.

6/10 Okay

tresa, Toronto

Was alright, ok for a couple of days
It's a bit small and reeked of smoke when we got in.

4/10 Poor

JUAN, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Don't recomend
Cleanliness pf the room really bad, no parking available. Didn't like it at all

8/10 Good

Verified traveller

Liked: Room comfort
Christmas 2015
We stayed for 7 nights when the hotel was practically empty, the restaurant, bar and most other facilities were closed until 25th March 2016 (when the Pilgrimage Season starts again), this was not a problem as the kitchenette was sufficient to cook simple meals, and the fridge large enough to chill milk and other perishable items. The 2 girls we saw at reception were very friendly, and every day our bins were emptied, and new towels and toilet paper provided. The day before Christmas double amounts of towels, binbags and toilet paper were handed out. We really enjoyed our stay and certainly for convenience (the Sanctuary and Grotto are walking distance and parking at the hotel is free in Winter) and price, it was a great place to stay for us and our 2 daughters. The apartment wasn't squeeky clean, but certainly had been cleaned and the bedding was fresh and clean on arrival, but wasn't changed in the 7 nights we were there (not a problem for us, and I'm sure had we asked they would have given us fresh sheets!) We have stayed in many hotels in the past 25 years of coming to Lourdes, both with organised pilgrimages and on our own, and although this wasn't 'the best' we've stayed at, the only two better hotels were also a lot more expensive, so for the price this is a VERY good place and we'd definitely recommend it!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
10 minutes walk to Lourdes Church
Decent hotel, no heating in the room though Decent hotel, no heating in the room though

4/10 Poor

Geoff

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Don, NANTES

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm very disappointed when receptionist ask to pay for the parking.I was not on the web.And room was not ready for us.hotel is not clean, i been to Lourdes for 6 times but this is the worst hotel. sorry for the other guest in there.

8/10 Good

Judy, Zurich

Close to Grotte!
Stayed only one night as we wanted to visit the Grotte & Church. Close walking distance, about 5 minutes from the hotel. Quiet neighborhood. Note it's next to a cemetery so if you can, get a room that doesn't overlook it if you get the spooks. The sofa bed was not made when we checked into the room but the 2 rooms were big (one was the living room/dining room and the other the bedroom/closet as well as a small kitchenette entryway. The bathroom is small but OK. Wifi worked well. Paid parking inside the gates or free parking by the cemetery. Staff didn't speak English so hubby's broken French got us by.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good

10/10 Excellent

Tatyana, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
containment
Very well located. Right on top of the grotto.clean and friendly with cooking facilities provided.Good vibes. Enjoy your stay.Ling

8/10 Good

oana, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the grotto.
I had a great time there. The free WiFi helped a lot with planningy the days. I came from the UK, and I did not need to use the phone the whole time. I got kitchenware from the reception which was great as I am a vegan and made my own salads. It is close to the grotto which was great, and fairly close to the supermarket. Towels got changed daily. The only improvement would be for the cleaners to vacuum the room every now and then, as they didn't the whole week while I was there. I also asked for heating and I could set the room temperaturetemperature it was nice. I also liked the fact that I had a sofa to relax on during the day. I had a great time. If I ever decided to come to Lourdes again , I would definitely choose the same hotel.
Response from Ludovic on 8 Jun 2015
Dear Oana,   We appreciated the time and care you have taken the time to evaluate our hotel. We are happy to read that you have a pleasant stay in our hotel and that you enjoyed your time in Lourdes. We would be pleased to welcome you again. Sincerely,

10/10 Excellent

Werner, Basel Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
We stayed already the second time in this hotel. The location is very quiet. The staff very friendly. For late arrival everything is arranged. Cooking facility, microwave and fridge is available. Not the closest Hotel to the Sanctuary but within a ten minutes walk.
Response from Ludovic/ Responsable Etablissement on 5 Jun 2015
Hello, All the team thank you you for your positive comment. While waiting to see you happy. Sincerely,

10/10 Excellent

joseneil, Piscataway, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
Very friendly staff.
Response from Direction on 27 Apr 2015
hello, Thank you for your positive message about the professionalism of the staff. Sincerely,

8/10 Good

Ellen, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away to mtb world cup
Great time would go again!
Response from Direction on 27 Apr 2015
Hello, Hope to see you again also in Jardins de Lourdes. See you very soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
We came in the month of Feb. It was good and quite. Location is convenient to Lourdes.

8/10 Good

lydia, lincoln, england

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
lydia husarova
hotel was satisfactory

6/10 Okay

Binoy, London

Liked: Room comfort
Disliked: Cleanliness
Very accessible to the Grotto.
It is near the Grotto yet sort of secluded from the noise of the tourist track. Staff were helpful. Bed was comfortable and the room was very spacious. But there were no cutleries, glasses, and plates or bowls to use when in fact it has a kitchenette (being an apart-hotel). They could be supplied though on request but with a deposit in case one dish gets missing! The foyers needed cleaning--the carpets were dirty even though there were cleaners. Breakfast at €9 was pricy when there were limited choices.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Lourdes trip
Very nice hotel, staff were friendly.
Response from Direction on 27 Nov 2014
hello, The team of Les Jardins de Lourdes and myself thank you for your compliments on the establishment and the team. Hope to see you again. kind regards , Ludovic A/Directeur

10/10 Excellent

MRS H, Essex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Residence Jardins de Lourdes with friends
The hotel is very good especially if you travel in group.The hotel has cooking facilities which is very good.Some staff can speak English. Hotel is very clean and safe.Highly recommended to colleagues and friends especially those who are travelling with family members. Hotel is walking distance to the Sanctuary and nice time to unwind. The aircondition is very hot as it is centrally controlled however when receptionist informed about the problem he mentioned that October is a cold month already and heating should be used. Staff are very friendly and accommodating.We arrived early and they allow us to check-in as soon as we arrived. Hotel is near to the shops and beside the Museum,which is a bonus.

6/10 Okay

family, L

Liked: Cleanliness, room comfort
Quite nice
We arrived after 8pm and could not get our key unless we phoned for the after hours person. But we had mobiles that worked in france so had to wait for a guest to leave and the doors to open for them. Once we got our key it was fine. We stayed in a family unit adjacent to the main hotel. Quite new, clean, all kitchen facilities available.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Pleasant over-night stay
Good location, average sort of hotel, in need of smartening up in places but a comfy bed.

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights for visit to Lourdes.
Hotel rooms were spacious and clean providing a kitchenette for basic self catering. 15 minute wark to la grotte. Good breakfast provided. On site parking available but subject to additional charge. Friendly staff. Would stay there again.
Response from Direction on 16 Sept 2014
Hello, I just read your comment and thank you. I am delighted that you have been conquered by your experience with us and it is with great pride that I will share your feedback with all teams. Best regards

10/10 Excellent

Viji, London.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We are very happy with stay and very polite and helpful staff.

8/10 Good

maria, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good accomodation... will use again in the future if needed.