"The hotel is nothing like the photographs posted by the hotel. It was severely damaged in hurricane Irma and has not been remodeled adequately. Broken tiles, no furniture in the bar lounge area except plastic chairs. There is no restaurant only a bar that serves chips. But the bartender was really great! I would never stay at this hotel and would never recommended to anybody until they bring it back up to a better level of cleanliness maintenance and service."
"The hotel was itimate and eclectic, with a great little pool for cooling off with water views, the small but great restaurant and breakfast area also had beautiful water views, giving a lovely charm to the entire stay. Room was clean and well airconditioned"
"When booking on Expedia your room is booked as an average stay. This means you cannot upgrade or change your room. Room 308 was clean. However, it had a strong musty, cat urine smell. We did not complain, we just went and bought lysol and sprayed every day. We were on the bottom floor and could not change the room. But now we know the room types Expedia will give with their so called package deals."
"The front desk staff on check in tried to charge us when we had bought a package through Expedia. She was not kind our compassionate nor did she foster any connection to us at check in. We alerted the front desk about fecal material in the pool and on the pool deck. The poop on the pool deck could be clearly seen from our hotel window and in spite of alerting the front desk staff both by phone and direct conversation at front desk it remained on pool deck until our check out. Our room did not get cleaned the one day we asked for it to be in spite of the day bring in line with the eod policy. When we asked the next day - we got fresh towels and made beds but the conditioner and hand soap dispensers were not refilled and remained empty. The hotel location is good. However rest staffing with individuals that like people would be a good start. Additionally work ethic for cleaning and hygiene would be good"
"Parking is very limited, some outlets did not work in room, hot tub did not heat, room size and layout was 5 star. Restaurant and staff were very pleasant. Very close to Red Hook (shoppong, Restaurants, grocery store, ferry terminal). "
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