Aerial view

Reviews of Grand Palladium Lady Hamilton Resort & Spa All Inclusive

4.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 479 out of 1167 reviews" "
Rating 8 - Good. 285 out of 1167 reviews" "
Rating 6 - Okay. 174 out of 1167 reviews" "
Rating 4 - Poor. 103 out of 1167 reviews" "
Rating 2 - Terrible. 126 out of 1167 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Latoya

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
It was ok
Stayed 2 nights in Apr 2024
Response from Sansaria Smith on 29 Apr 2024
Dear Latoya, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

6/10 Okay

Jolen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful resort. However, improvement can be done with food which was lacking flavor. Also, limited indoor entertainment.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Jolen , We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

8/10 Good

Binh

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was great about my 5th time returning to the resort, previous time was in 2019 when we had gotten married there. The vibes for the most part was great, the resort was just the same as it was 5 years ago, the photo company is something that needs to be replaced - they are not the greatest. Food option has deteriorated since the last time we went there - however, the food was good, restaurants are hit in miss some days good some days bad (leaning on more days bad - buffet better choice) Liquor options have went down by far - low tier brands for the most part - this needs to be improved I wouldn't go back every year is my review.
Stayed 4 nights in Apr 2024
Response from Shantoya Tomlinson on 28 Apr 2024
Dear Binh, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Katherine Michele, Croydon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you stay here looking for a relaxing beach/ocean vacation and don't reserve a beach cabana you are missing out. We booked one for our first day and loved it so much, it was perfect, that we booked one for 2 additional days. I know that it is an all inclusive resort but when you book a cabana you get individual, dedicated wait service that will bring you drinks and food all day along with a cooler full of soft drinks, water, beer and prosecco. But the best part was the lovely young lady that was our server. Christine Jarrett was the best and we were very sad to say goodbye to her. Highly recommend!
Stayed 5 nights in Apr 2024
Response from Justine - Guest Services on 26 Apr 2024
Dear Katherine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Sansaria Smith on 26 Apr 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The snorkelling right off the resort was fantastic.
Stayed 7 nights in Feb 2024
Response from Justine - Guest Services on 22 Apr 2024
Dear Andrew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

4/10 Poor

Heidi

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Smoking facility, unfriendly staff
Stayed 5 nights in Jan 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Heidi, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 Okay

Vlad, North Hills

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 21 Apr 2024
Dear Vlad, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. we appreciate your feedback. and we look forward to welcoming you back very soon for a better and more memorable experience.

4/10 Poor

Oscar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
El hotel en general muy lindo, bien cuidado, limpio, muchas áreas para niños, fácil movilizarse a la piscina y playa. La comida bastante buena. Lo malo de este hotel es el servicio, la mayoría de los empleados atienden de mala forma, muy mal educados y con cara de molestos, lentos, se olvidan que te están atendiendo y de lo que uno solicita, algunos fueron incluso groseros. Se recomienda que capacuyen para una mejor atención al huésped, también, faltan snacks cerca de la piscina o la playa, existen horas donde no hay que darle de comer a los niños, se debería considerar ya que, se supone es un hotel familiar. En general lo pasamos bien, tranquilos pero muy mal atendidos, definitivamente no nos interesa volver a Jamaica nunca más !!!
Stayed 6 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Estimado Oscar: Nos complace haber sido seleccionados como la mejor opción de resort y confiamos sinceramente en que se crearon algunos momentos memorables. Nos decepciona saber que la experiencia no cumplió con sus expectativas y agradecemos sus comentarios. Estamos tomando las medidas necesarias para mejorar los aspectos del servicio que estaban menos de lo deseado. Esperamos recibirlo nuevamente para poder ofrecerle una experiencia más positiva. Un cordial saludo,

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 7 nights in Apr 2024
Response from Sansaria Smith on 13 Apr 2024
Hi Alex, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Nadia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is older, but well maintained. Staff was ok, no one really seemed happy to be working there besides a handful of people (check in clerk and housekeeping lady were fantastic, as was the gentleman we booked our excursion with and the two Expedia reps who came to chit chat to welcome us and then to discuss certain issues). One major issue was the lack of food in the all inclusive breakfasts and lunches. Popular items would run out and were gone for the day. Examples include hash browns, and poached and scrambled eggs, amongst other things. Several other guests said they had experienced the same thing the entire week they had been there. I have never experienced this at an all inclusive resort before. If things are finishing, the staff is usually right there, waiting to replenish. Here, staff had to be asked several times, only for guests to be told that it’s coming or it’s done for the day (how do you run out of Nutella??) all in all, a decent experience overall, but was expecting more in terms of customer service and availability vs the hotel rating.
Stayed 6 nights in Apr 2024
Response from Justine - Guest Services on 8 Apr 2024
Dear Nadia, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We are disappointed to learn that some experiences did not meet your expectations. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

John

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was exceptional, well maintained and our rooms impeccably serviced. Easy to move around with short strolls between venues and shuttle services readily available. The staff were warm and friendly and very accommodating. Thank you for a wonderful experience!! John and Julia
Stayed 7 nights in Mar 2024
Response from Chris-Ann Gayle on 8 Apr 2024
Hi John, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Deirdra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet needs a better set up/system. Lines are long for one item and causes confusion amongst guests. Move it to the walk around area to condense congestion so that guests can easily grab one item and not be held up in omlet line. Have two workers on omlet possibly on busier days/times.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 6 Apr 2024
Dear Deirdra We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Armando, Oviedo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 7 Apr 2024
Hi Armando, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Charmaine

Stayed 6 nights in Mar 2024
Response from Justine - Guest Services on 24 Apr 2024
Dear Charmaine , Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 Okay

Steve

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The staffs were not kind. We couldn't have water and snacks in the room for two day because they ran out. It was hard to book restaurants. Pool and beach were great.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 4 Apr 2024
Dear Steve, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some of the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

2/10 Terrible

Roger

Travelled with family
Disliked: Property conditions & facilities
Looks like some plumbing problems that were not handled promptly left scars on ceiling of the first floor accommodations. There was a smell as well in those rooms that had scars in the ceiling from leaking water. Reason why we asked to change our rooms after check in. 2 hours wasted from observing 2 rooms they claimed was available and we could choose one of them. Some staff was tired and a bit rude. Could be due to understaff which couple of workers confirmed with my family. Over all experience it was fine. I only booked this stay because it had 7 restaurants and my wife loved Indian food. About the food, I only give it 2 stars, nothing really to exaggerate about at the Grand Palladium Resort Jamaica. There is a lot of food, but nothing that you can’t cook better yourself. I won’t be returning at the Grand Palladium Resort & Spa Lady Hamilton. Just not excelling in top service and quality in any part. The swimming pool after 5 days got foggy. Staff does not want to hear you out, only the managers do. They are some friendly, those more of the guys that were driving the cart for transfer to locations around the resort and the welcoming crew. They will offer you a gift if you go on a tour after your arrival. We didn’t want to be rude and also it would help to see what’s around faster with a tour guide. The catch is after the tour they try to sell you a package to come stay anytime with them and get more perks. No thanks. I was only expecting a tour. Not a real estate offer
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Roger, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

6/10 Okay

Timiko Lanice

Travelled with family
Disliked: Amenities
Villas have no elevators.. Food was just ok. Not many opens for buffet. There was always a wait for the bacon to come out. Definitely just average and not one of my favorite resorts. My friends and I did spas and she got robes and we did not.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 1 Apr 2024
Dear Timiko Lanice, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 Excellent

Roxanne E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our vacation at this resort . The suite was spacious and the meals were great. We also enjoyed the local fruits and cuisine.
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 29 Mar 2024
Hi Roxanne E, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

Fatima

Travelled with family
Liked: Amenities
The resort will definitely an average experience. No wow factor at all.
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 28 Mar 2024
Dear Fatima, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 Okay

Kenneth

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Even high level rooms were clean but not well maintained. There were plenty of food options with good settings but overall the food, though plentiful, was not very tasty. The pools and beaches were great. But any other activities cost more, above the already hight price. If you like big crowds and loud music, this may be for you. If you prefer space and intimacy, maybe try somewhere else.
Stayed 2 nights in Mar 2024
Response from Amanda Chin on 24 Mar 2024
Dear Kenneth, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

6/10 Okay

Michele Lucy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The upkeep of the property was lacking. The first room we had smelled very musty, the bathroom was very old and the shower leaked. We upgaded to romance villa and it was much nicer, however the outside had been recently painted and there was paint splatter everywhere, and the paint chips from scraping all over the ground and in the bushes. It was very difficult get get reservations for dinner, and the buffets were subpar. The food at the Indian, Italian and Japanese were very good, once we finally were able to get in. The Mexican was terrible. The weather was beautiful and the food at the Jerk Shack for lunch was amazing. We made the best of it, will not go back, as it was not as nice as other places we have been to before.
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 24 Mar 2024
Dear Michele Lucy, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience. Warm regards,

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, food was not always a 10 but the service was amazing !!! And beautiful property with lots to do
Response from Amanda Chin on 24 Mar 2024
Dear Amanda, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities
Guest services was not helpful. One staff member in particular was rude.
Stayed 6 nights in Mar 2024
Response from Sansaria Smith on 23 Mar 2024
Dear Heather, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

6/10 Okay

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The phone never worked in my room and I was constantly told that IT would fix it but they never did. The food was mediocre, the resort itself was nice
Stayed 4 nights in Mar 2024
Response from Sansaria Smith on 22 Mar 2024
Dear Ashley, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to the phone issue and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Julia Mary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just got back from a week at the Grand Palladium Lady Hamilton and it was the best resort experience we've had. Staff, for the most part, are very friendly and accommodating. Food was decent and pool and beach areas great. My only criticism is the lack of chairs during high time. You aren't supposed to save chairs, but this was most definitely happening, which negatively affected us rule-followers. Otherwise, it was a fantastic experience.
Stayed 7 nights in Mar 2024
Response from Sansaria Smith on 22 Mar 2024
Dear Julia Mary, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We will ensure we have the issues with the lounge chairs revised and strive to make the necessary improvements on this. We look forward to welcoming you back very soon for another unforgettable experience.

2/10 Terrible

Richard, Richmond

Travelled with partner
Disliked: Staff & service, amenities
Property is nice but fails everywhere else. Buffet food cold. Specialty restaurants hard to book. Staff mostly grumpy. Have to avoid the high pressure sales pitch for their time sharing program. Nothing but textiles at adult pool and beach so don't expect CO.
Stayed 2 nights in Mar 2024
Response from Sansaria Smith on 18 Mar 2024
Dear Richard, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.Warm regards,

8/10 Good

Bailey

Stayed 4 nights in Mar 2024
Response from Justine - Guest Services on 5 Apr 2024
Dear Bailey, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 Okay

Shaunetta

Travelled with group
Liked: Staff & service, amenities
The resort offered a decent variety of culinary options, but the unorganized reservation process diminished the overall dining experience. In addition, they continued to run out of food in the buffet's. Overall, the food was good, but getting it was less than ideal. I truly enjoyed my spa experience and the resort staff were kind and friendly. While I likely will not return to this resort, I do think it is suitable for those who want a clean, safe, and family friendly place to stay.
Stayed 4 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Shaunetta, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the overall experience did not meet your expectations especially as it relates to dining and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

8/10 Good

Nadine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and great customer service, good food and entertainment.
Stayed 5 nights in Mar 2024
Response from Justine - Guest Services on 15 Mar 2024
Dear Nadine, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 Good

Melanie J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Amanda Chin on 16 Mar 2024
Dear Melanie J, We appreciate you giving Grand Palladium Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 Excellent

Zdzislawa

Liked: Cleanliness, staff & service, property conditions & facilities
There was no single thing that I didn’t like it . It was the best holiday in my life. Everything was perfect.
Stayed 8 nights in Mar 2024
Response from Justine - Guest Services on 14 Mar 2024
Hi Zdzislawa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Christina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chef Jaime at the Japanese restaurant is a great chef and singer. Thank you
Stayed 7 nights in Mar 2024
Response from Justine - Guest Services on 12 Mar 2024
Dear Christina, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience and we will certainly pass along your feedback to chef Jaime! .

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent
Stayed 14 nights in Feb 2024
Response from Sansaria Smith on 10 Mar 2024
Hi Sandra! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Obie

Stayed 5 nights in Mar 2024
Response from Sansaria Smith on 30 Mar 2024
Hi Obie, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 Good

Lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort, family friendly, and activities were accessible for all.
Stayed 3 nights in Mar 2024
Response from Sansaria Smith on 9 Mar 2024
Dear Lynette, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you.

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would go there again
Stayed 5 nights in Feb 2024
Response from Justine - Guest Services on 7 Mar 2024
Hi Irma! Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Harry

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just absolutely loved this resort. The people were wonderful. We will definitely be back. Thanks Novia, Patman, & Orlando.
Stayed 9 nights in Feb 2024
Response from Justine - Guest Services on 5 Mar 2024
Dear Harry , Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Brianna

Travelled with family
Liked: Staff & service
Beautiful family friendly resort. 10/10 recommend
Stayed 6 nights in Feb 2024
Response from Justine - Guest Services on 5 Mar 2024
Hi Brianna, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Melissa

Stayed 7 nights in Feb 2024
Response from Amanda Chin on 24 Mar 2024
Hi Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans and we are happy that we have achieved tis with you. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. The staff were extremely helpful and welcoming. Our concierge Kadesha was wonderful.
Stayed 6 nights in Feb 2024
Response from Justine - Guest Services on 4 Mar 2024
Dear Elaine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 Okay

FARIBA, mission viejo

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are a group of 8 or more people do NOT stay here. The property was good. Very very clean. Staff were working hard always to ensure the resort is clean. Food was good and lots of i Ning options if you’re lucky enough to get a reservation. Our main major issue was it was not group friendly. We were a group of 18 people and they were not accommodating at all!!!! We were only able to get dinner seated together one time the whole 7 days. This includes breakfast lunch and dinner. They would not under any circumstance stick two tables together. Even when the restaurant was half empty. It made no sense at all. It’s two tables side by side why not just stick it together. This trip was for my birthday and even my birthday dinner I had to sit at a different table from half the group. It was super frustrating and sad. So again if you are a group that would like to eat together do not go here.
Stayed 7 nights in Feb 2024
Response from Justine - Guest Services on 3 Mar 2024
Dear Fariba, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 Excellent

Keyonna Arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Feb 2024
Response from Sansaria Smith on 2 Mar 2024
Dear Keyonna Arnold, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was amazing! we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 Excellent

Madalyn

Travelled with partner
Great time for everyone
Stayed 5 nights in Feb 2024
Response from Justine - Guest Services on 7 Mar 2024
Dear Madalyn, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sansaria Smith on 2 Mar 2024
Dear Margaret, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Destiny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything I’ll be back again
Stayed 2 nights in Feb 2024
Response from Justine - Guest Services on 28 Feb 2024
Dear Destiny, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Michael, Salem

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were here 8 years ago and enjoyed our stay then and again this time. They have kept the property up and seem to be renovating the buildings one by one. Love all the beaches and pool areas. The specialty restaurants are great.
Stayed 5 nights in Feb 2024
Response from Justine - Guest Services on 25 Feb 2024
Dear Michael, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 Excellent

Amoos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent place for vacation with family and friends. Massive property which is well maintained and planned. It’s a hour away from the airport. Would be great if shuttle service was available from the resort instead of relying on shady vendors. Food is great at the Ala Cart restaurants, okay at the buffets. There are 2 all day buffets but have similar dishes, need to be differentiated. DJs keep blasting music till 1 am which is annoying to folks trying to sleep at such a late hour. Waiting staff can sometimes seem not very friendly.
Stayed 3 nights in Feb 2024
Response from Justine - Guest Services on 25 Feb 2024
Dear Amoos, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though some experiences did not meet your expectations, we will strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

2/10 Terrible

Teishana

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My earrings were stolen from my room. Shuttles drove past my friends and I repeatedly but would stop for every white person . Shuttles wouldn’t come when requested. We didn’t have water for hours. Couldn’t shower or use the toilet. There are no swim up bars. There was a group of school kids that were beyond drunk and underaged and they were still giving them liquor. It was a mess.
Stayed 3 nights in Feb 2024
Response from Justine - Guest Services on 23 Feb 2024
Dear Teishana, Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to deliver the excellent standard of service that our guests have come to expect. We encourage you to contact us via email at info.jamaica@palladiumhotelgroup.com to discuss your experience in more detail, and we look forward to hearing from you. We strive daily to fulfill our mission to turn guests into fans, and we look forward to welcoming you back on a future trip to show you our improvements and give you the five-star experience you deserve

10/10 Excellent

Matthew Burton

Liked: Cleanliness, staff & service, property conditions & facilities
This is an amazing property. All the staff was incredible, great food, and great drinks! You certainly felt welcomed, and the rooms were a nice size. I will definitely be back. The only thing I did not like, was the night before I got notified airport transfer is not included, and we need to find our own transportation. I blame Expedia for that.
Stayed 7 nights in Feb 2024
Response from Justine - Guest Services on 23 Feb 2024
Dear Matthew, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!