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Reviews of Novotel Lucknow Gomti Nagar Hotel

5 out of 5
Novotel Lucknow Gomti Nagar Hotel
Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh

Reviews

8.4

Very good

Rating 10 - Excellent. 28 out of 58 reviews" "
Rating 8 - Good. 18 out of 58 reviews" "
Rating 6 - Okay. 8 out of 58 reviews" "
Rating 4 - Poor. 2 out of 58 reviews" "
Rating 2 - Terrible. 2 out of 58 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

sailesh

The stay was ok and till the time we were checking out. At the time of check out the front office person told us that the Duvet cover has some oil stains and as per company policy the Duvet needs to be discarded and we will have to pay for the new Duvet cover. This is the first time such a stupid comment and allegation has come across to me. I was literally embarassed by this behaviour of the staff. We did not had any food in the room or on the bed , however he had the audacity to show is pics of the oil marks on his computer screen. Of course we did not pay , however my entire experience was spoilt by this person, who is incapable of handling guest issues . Wrong person at the wrong place.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ankit

Stayed 1 night in Dec 2023

6/10 Okay

Varun, Rocklin

Liked: Staff & service
There are lot of improvement that can come , quality of towels very poor, more training session need to be imparted to the housekeeping to keep an eye as to what is needed , they should definitely look into the mosquitos in the lobby. Front Desk Staff is good and eager to help you. Breakfast spread was good and staff very humble.
Stayed 4 nights in Jun 2023

2/10 Terrible

Krishnakumar

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Saquib

Travelled with family
Liked: Staff & service
Its good but has a corporate touch
More corporate than family. Staffs are less cordial and a bit of more un-professional. Mostly trainee. Night manager Faraz however was helpful.
Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Average hotel
The rooms were clean and tidy but the lighting felt too dark. Made the room feel cold. Decor is old. Sofa bed is awful not suitable to sleep on at all and definitely not big enough for 2 people. They wouldn’t give us 2 key cards which made it tricky when you have 4 people in a room sharing one keycard. Friendly staff and but concierge never brought up our luggage so we went and collected it ourselves.
Stayed 1 night in Dec 2022

10/10 Excellent

Aatif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Amazing experience.
Stayed 3 nights in Dec 2022

6/10 Okay

Naveen Kumar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
We were given late check-in and the room was also just standard.

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Rahul Nama on 4 Dec 2022
Dear Guest, We very much appreciate your comments regarding your stay at Novotel Lucknow. Your kind appreciation has been humbly received and shared with the entire team; it is feedback like yours that motivates us to continually strive further towards excellence. Thank you once again for your kind appreciation and we look forward to welcoming you back at Novotel Lucknow. Sincerely, Rahul Nama General Manager

8/10 Good

Polly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, comfy beds but sounded like construction going on nearby. My ac made a huge amount of noise. I had a facial at the spa, which I enjoyed but they were over 40 minutes late for the appointment. The staff is very nice and helpful, the outside street isn't too bad, lots of hawkers, dukduks, scooters and motorcycles that follow no road rules whatsoever. Be careful crossing the street. The roof bar and pool are lovely, the fitness center decent but go early as it heats up in the afternoon.
Stayed 3 nights in Nov 2022
Response from Rahul Nama on 4 Dec 2022
Dear Guest, Thank you for choosing Novotel Lucknow as your accommodation choice and for taking the time to share your valuable feedback with us. We appreciate your feedback and with a spirit to serve, we are delighted that we could meet your expectations. We have taken a careful note of your feedback pertaining to your room air conditioning. Please be rest assured, we have taken appropriate measures to avoid such inconvenience to our guests.We thank you once again for your recommendation and look forward to the pleasure of your continued visits. Sincerely, Rahul Nama General Manager

6/10 Okay

Dr Alok

Stayed 2 nights in Oct 2022

10/10 Excellent

nakul

Stayed 2 nights in Oct 2022
Response from Rahul Nama on 4 Dec 2022
Dear Guest, Thank you for choosing Novotel Lucknow as your accommodation choice and for taking the time to share your valuable feedback with us. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. We thank you once again for your recommendation and for such a delightful review and look forward to the pleasure of your continued visits. Sincerely, Rahul Nama General Manager

6/10 Okay

Naveen Kumar

Disliked: Amenities
Though said to be a 5 star hotel but doesn’t look like. It is at the most 4 star or upgraded 3 star
Stayed 1 night in Oct 2022
Response from Rahul Nama on 4 Dec 2022
Dear Guest, Thank you for choosing Novotel Lucknow as your accommodation choice and for taking the time to share your valuable feedback with us. It is with sincere regret that we note your dissatisfaction with your overall experience. Our relationship with our guests is of paramount importance to us and we trust this experience will not impair your confidence in the quality of service that we are known to offer. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rahul Nama General Manager

6/10 Okay

Ajay

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

RAHUL KUMAR

Stayed 1 night in Jul 2022

10/10 Excellent

ANJAY

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Ajay

Stayed 1 night in Apr 2022

4/10 Poor

Sanjay

Travelled with family
Disliked: Room comfort
Sad stay
The hitel service was not up to the mark of a 5 star hotel, hotel seemed very dull. They didn’t have regular beer stock, they couldn’t even organise car for trip. No one to pick luggage , no service. Found young trainees runnning around without any idea. Had great expectation but Sad stay. Still awaiting bill on my email.
Stayed 2 nights in Dec 2021

6/10 Okay

Chirag

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Kimberly

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , but Expedia vip wasn’t recognized . I picked this because of the Expedia recommendation. Otherwise it’s a nice hotel .
Stayed 1 night in Oct 2021
Response from Sunil Verma on 10 Nov 2021
Dear Kimberly, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomtinagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunil Verma General Manager Novotel Lucknow Gomti Nagar

4/10 Poor

CHANDER

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a 5 star, suitable for 3.5 star maximum
I dont know who rate this as 5-star. The facilities, rooms, mattresses, space etc. are suitable for 3.5 star. The bathroom doors doesnt closed,we have to ask engineer to repair. The main dishes in the buffet dinner and breakfast was prepared with so much oil that we were sacred to even try them. You can see the big amount of oil floating on top of the main dishes. we managed our food with snacks and sweets only which were good. Sofabed was so shabby that i prefer to put the extra mattress on the floor instead. Even the mattress looks like 20 years old with no comfort and you can even feel the springs. Swimming pool was closed but could have been atleast clean. The overall hotel property is small, nothing like 5- star. I would not go to this hotel again.
Stayed 1 night in Jul 2021
Response from Sunil Verma on 2 Aug 2021
Dear, Thank you for staying at Novotel Lucknow Gomtinagar and we appreciate you for taking time to share feedback of your stay with us. At Novotel Lucknow, we endeavor to consistently deliver excellent service to all our guests. Incidents like this challenge us to introspect and find permanent solutions in order to constantly keep improving our products and services. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mark your impression of our hotel. For your future travel plan, please write to me and I will be delighted to oversee all arrangements of your stay personally. I hope you will give us another opportunity to serve you in the not too distant future. We look forward to welcoming you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Rooms and restroom was not cleaned properly. Hand Towels were not there. Overall experience was not very good, during covid time you would expect to see clean rooms and bathroom but Novotel, Lucknow dont provide that. Breakfast buffet was very good but room was crowded. I will avoid to stay here next time specially during Covid.
Stayed 1 night in Jul 2021
Response from Sunil Verma on 15 Jul 2021
Dear Guest, Thank you for staying at Novotel Lucknow Gomtinagar and we appreciate you for taking time to share feedback of your stay with us. At Novotel Lucknow, we endeavor to consistently deliver excellent service to all our guests. Incidents like this challenge us to introspect and find permanent solutions in order to constantly keep improving our products and services. Once again I apologize for the inconvenience caused to you and hope you will not allow this experience to forever mark your impression of our hotel. For your future travel plan, please write to me and I will be delighted to oversee all arrangements of your stay personally. I hope you will give us another opportunity to serve you in the not too distant future. We look forward to welcoming you again soon. Regards, Sunil Verma, General Manager Novotel Lucknow Gomtinagar

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good...i stay many times in ur hotel
Stayed 1 night in May 2021
Response from Het Shah on 22 May 2021
Dear Guest, Thank you for choosing Novotel Lucknow Gomtinagar as your preferred destination. We appreciate you sparing your valuable time to share feedback of your recent experience with us. We are pleased to read that you have had a wonderful experience and that you were impressed with the service at the hotel. Your generous compliments have been shared with the entire team for making your visit a memorable one. We take pride in our team, they always go out of their way to make sure to provide our guests with a superior service. I am sure such encouraging and promising words from patron such as yourself are bound to uplift the confidence and spirits of our team to continue the good work and deliver highest levels of services to all our valued guests. Sincerely, Het Shah Novotel Lucknow Gomti Nagar.

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great with kids
Super friendly staff Clean rooms And big rooms especially for kids
Stayed 1 night in Mar 2021
Response from Het Shah on 10 May 2021
Dear Abhishek, Thank you for choosing Novotel Lucknow Gomtinagar as your preferred destination. We appreciate you sparing your valuable time to share feedback of your recent experience with us. We are pleased to read that you have had a wonderful experience and that you were impressed with the service at the hotel. Your generous compliments have been shared with the entire team for making your visit a memorable one. We take pride in our team, they always go out of their way to make sure to provide our guests with a superior service.

10/10 Excellent

Sooraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in centre of Gomti Nagar
Stayed 1 night in Mar 2021
Response from Het Shah on 10 May 2021
Dear Sooraj, Thank you for choosing Novotel Lucknow Gomtinagar as your preferred destination. We appreciate you sparing your valuable time to share feedback of your recent experience with us. We are pleased to read that you have had a wonderful experience and that you were impressed with the service at the hotel. Your generous compliments have been shared with the entire team for making your visit a memorable one. We take pride in our team, they always go out of their way to make sure to provide our guests with a superior service

10/10 Excellent

Anupam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Stayed 1 night in Jan 2021
Response from Het Shah on 10 May 2021
Dear Anupam, Thank you for choosing Novotel Lucknow Gomtinagar as your preferred destination. We appreciate you sparing your valuable time to share feedback of your recent experience with us. We are pleased to read that you have had a wonderful experience and that you were impressed with the service at the hotel. Your generous compliments have been shared with the entire team for making your visit a memorable one. We take pride in our team, they always go out of their way to make sure to provide our guests with a superior service

6/10 Okay

Alok Kumar

Travelled with family
Liked: Cleanliness
Not a good choice
I didn't like the food. Food was not good. I paid for breakfast.....My stay was not very pleasant...I won't chose novotel again.
Stayed 3 nights in Dec 2020

10/10 Excellent

sarveshwar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb stay at Lucknow Novotel
Very good hotel and courteous stafd
Stayed 2 nights in Aug 2020
Response from Novotel Lucknow Gomti Nagar on 31 Aug 2020
Dear Mr Sarveshwar, Thank you for sharing your feedback. It is always a pleasure to receive a positive feedback. We look forward to welcome you back at Novotel Lucknow. Warm regards, Novotel L ucknow Gomti Nagar

8/10 Good

Harshal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
Stayed 1 night in Jan 2020

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Dec 2019

10/10 Excellent

raj kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was very good and very good behaviour.Good food and very helpful
Stayed 1 night in Dec 2019

10/10 Excellent

Mq Prabhatt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Shah

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spa was good, beds are good girl is value for money
Stayed 1 night in Jul 2019

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with efficient staff.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 0 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 0 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 0 nights in Jun 2019

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay in a good quality hotel. Very convenient for travel in, out and around Lucknow.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2019

10/10 Excellent

Prabhat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay and good view from terrace. Gym and pool side is good
Stayed 1 night in Feb 2019

8/10 Good

Naushad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location and and very friendly staff
Stayed 1 night in Dec 2018

8/10 Good

JUMANA, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GOOD LOCATION AND FRIENDLY STAFF. BREAKFAST WAS GOOD AND ALL VERY HELPFUL
Stayed 5 nights in Aug 2018

10/10 Excellent

Kevin, Las Vegas/Nepal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like the location. If you stay on a high enough floor you really have a great view.
Stayed 3 nights in Aug 2018

8/10 Good

Ashu, India.

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel to check in.
its a very good hotel and and very comfortable rooms and furniture and decor..In short everything was very relaxing and up to the mark of Novotel. Thanks for such an experience of stay.
Stayed 1 night in Jun 2018

10/10 Excellent

Mir syed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
great breakfast and tea
Stayed 1 night in Jul 2018