Luzerner Alps Hotel Guide - Casino Hotels in Luzerner Alps, Switzerland

"The room was a good size but with a rather bland in design. The bed was large and comfortable. The AC seemed to struggle to maintain temperature and was quite loud. The shower also had a couple of issues. First was that, like the AC, the temperature control didn’t work very well. The water temperature would vary from luke warm to uncomfortably hot at times - without you adjusting it. Also the shower had two opening corners that were missing gaskets at the bottom so a lot of water ended up on the floor unless you were very careful. The location of the hotel made it easy visit a lot of tourist spots on foot. The included breakfast was reasonably good. The items were oddly distributed so you had to look for things that would normally be together e.g. butter near the bread."

"Nice looking hotel when we drove in, but… When we checked in and asked for the table for dinner there was no availability in any of the restaurants. So we had to go and eat outside of the hotel. We were only given one room key which made it difficult as it authorised the lift and the electric in the room. So we had to be inseparable ;) When my partner came down to the pool area he was aggressively asked directly: "What's your name!? What's your room number?" without any politeness or respect. It was a bit rude ... The shower in the room smelled of sewage almost made us feel sick. We asked to get two bicycles for a few hours in the morning. It was mentioned that they may be complimentary but we were charged 80 CHF. And also this is one of the few expensive hotels where they will charge you 55 CHF for parking for the night. And all of this for almost 1k per night. We stayed in lots of nice hotels over the years and you wouldn't expect these sort of issues. So quite disappointed after all and definitely wouldn't go back there or recommend it. BTW we don't normally complain about the hotels. But this one deserves an honest review. "

"Very nice staff. Great location for visiting town of Lucerne. Room is very spacious and comfortable. Highly recommended. "

"Favorite place that we stayed on our Switzerland trip! Absolutely loved the balcony in our room! "

"Great property with a really convenient location. Just steps away from Chapel Bridge and also very close to the train station. The front desk staff were very friendly and even helped us booking our tickets for Mt. Pilatus. "

"Place was great location! NO A/C in any rooms……86 degrees in our room at night even with open window and fan going…..so hot and uncomfortable "

"Great location just one street back from the lake front. A good price for the area. Rooms were a good size. Only a short walk to the train station. Breakfast had enough options to find something we liked. I would return to this hotel if back in the area."

"What a great hotel to stay with family ! Outstanding service and very clean hotel . "

"Our stay here was virtually perfect. The hotel has all the right amenities and then some. There is something incredibly comfortable in the room which makes it one of the best stays we've ever had in Europe as a whole. Pros: - historic but very well renovated - great AC - perfect location - lake views are incredible - staff is great - daily chocolate treats were a unique surprise - incredible bathroom (private toilet, double sink, great water flow, waterfall shower, great quality shampoo/conditioner/soap) - international outlet adapter, USB c outlets by the bed - perfect blackout shades - perfectly quiet rooms, especially with the windows closed - awesome historical artifacts in the room Cons: - it was a shame that our reservation didn't include breakfast. Maybe it was related to Expedia itself though since it seems strange that such an expensive hotel wouldn't have that by default. "