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Reviews of Hotel de Noailles

3 out of 5
Hotel de Noailles
30 Cours Gambetta, Lyon, Rhone

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 89 reviews" "
Rating 8 - Good. 41 out of 89 reviews" "
Rating 6 - Okay. 21 out of 89 reviews" "
Rating 4 - Poor. 9 out of 89 reviews" "
Rating 2 - Terrible. 4 out of 89 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kent

Stayed 1 night in Jul 2023

4/10 Poor

Hyun Jin

Stayed 1 night in Oct 2022

6/10 Okay

Lani

Travelled with partner
Liked: Staff & service
Excited by the online info, so booked it. Turned on the sink and rusty water came out. It took minutes to clear. Walls and floor in loo room needed better cleaning. Went to breakfast at 9 and there was a bare spoonful of eggs, which my husband and I split. No salt and pepper on tables, No pepper when asked. Used google Translate to talk to concierge.
Stayed 1 night in Sep 2022

6/10 Okay

Mirkka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel but a bit rough neighbourhood, I didn’t feel safe. Tramline runs next to it.
Stayed 1 night in Sep 2022

8/10 Good

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

2/10 Terrible

Antonio

I had filtered the options so that I could guarantee parking, as I was travelling to southern italy and had valuable stuff in the car. The hotel claimed that they had no parking available and I had to go and park in an underground car park. The exit was in another part of the town and the hotel could not guide me back whilst carrying my bags. It took me 45 minutes to eventually find my own way back. Not recommended!
Stayed 1 night in Sep 2021

6/10 Okay

Elila

Liked: Cleanliness, staff & service
Ok
Staff were very lovely and helpful. As a solo traveler I wasn’t comfortable in the area, also not very central to sightsee in Lyon. The hotel is very old with no elevator. Simple 2 star hotel, does the job if you just need somewhere to sleep.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Well located near the rivers
The bed was good although not much space around it. Toilet and shower spaces are too small, the sink is too big and blocks 60% of the entrance to the shower so you have to walk sideway to get in and out of the shower. And the shower is about a foot higher than the floor so it's more like sideway jump than walk.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities
Technically it was a 3 Star hotel but I probably would have classed it more of a 2 star
Stayed 3 nights in May 2019
Response from Julie Sudon Directrice on 18 Jun 2019
Madam, Sir, Thank you for this feedback. Our establishment was rated 3 stars by French standards in May 2017. I am sorry that it did not meet your expectations. Regards,

6/10 Okay

Sarah

Liked: Staff & service, room comfort
Disliked: Cleanliness
Acceptable, but probably won't stay again
The hotel was adequate. I wasn't looking to spend a lot of money, so the hotel was well priced. The front desk staff was incredibly friendly and helpful. The room did NOT have a safe. Cleanliness of the room was mediocre, but acceptable. There was a used cup of water sitting out when I arrived in the room. The bed was not made by the cleaning staff in between my two nights there. It rained heavily while I was in Lyon, and the hotel lobby either had serious leaks from that or perhaps a plumbing issue, as the lobby was a marsh of squishy carpet and 0.5-1.0 cm of water on the tile floor. My shoes were ruined after walking through the lobby once. That being said, the staff was clearly working hard on the water issue.
Stayed 2 nights in Apr 2019
Response from Julie Sudon Directrice on 7 May 2019
Dear Ms Cleveland, We would like to thank you for your feedback. We apologize for the trouble you had during your stay. We are very sorry that you had to go through what was indeed a plumbing issue due to the terrible weither that never occured before and that we fixed. We hope that you will be visiting us again soon enough that we can make sure we give you a special attention. Best regards,

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short trip
It was OK
Stayed 1 night in Jun 2018
Response from Julie Sudon Directrice on 20 Jun 2018
Dear Henry, Thank you for choosing our establishment and for giving your opinion. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy, nice staff, great location.
2 beds stuck together isnt a big bed, its 2 beds, you feel when they end. was comfortable enough. if in a hurry for the toilet, the bathroom door is really in the way. sad that there is no lift, but its nice enough. staff were amazing. for some reason the chain broke before i entered the room but did not mention it because it was not a problem, a few hours in, a light went dead but was not bothering me, there was enough light. room was big. desk was big enough. the parking is 15 a night but would have been nice of hotels.com to let us know to actually call the hotel to confirm a spot. the last day i had my no entry sign on the door. like last 2 days but cleaners came in anyway, pissed me right off.i wouldnt have left the room the way it was if i wanted it to be cleaned. very interesting and mixte neighbourhood, easy access to transport. nice location. not really sound proof...
Stayed 3 nights in Jun 2018

4/10 Poor

Gerry

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very ordinary. One day out of three without wifi. Very basic breakfast.
Stayed 3 nights in May 2018
Response from Julie Sudon Directrice on 5 Jun 2018
Dear Gerry, Thank you for your feedback. We're sorry for the problem with the wifi, it was fixed during your stay. If you have any suggestions for the breakfast don't hesitate. We accept all proposition. Best regards

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Julie Sudon Directrice on 24 May 2018
Cher client, Merci d'avoir choisi notre établissement pour votre séjour. Cordialement,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Good location
Good location between two Metro stations & 5/10 min walk to Bellecour Square & shopping area. Private parking was a real benefit.
Stayed 2 nights in May 2018
Response from Julie Sudon Directrice on 22 May 2018
Dear guest, Thanks you for your feedback. We're pleased to know that you spent a nice stay. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed at various 3 star hotels all throughout France and this hotel was the lowest quality. Receptionist during the day was great, pleasant and friendly she allowed me to check in about 1/2 hour early. Receptionist at desk in evening unable to provide a few extra instant coffe packets for room kettle. Water in shower was only luke warm, never had hot water. Pillows are lumpy. No extra blankets or pillows in room. Need to be buzzed in/out of hotel, not the best location in Lyon.
Stayed 2 nights in Apr 2018
Response from Julie Sudon Directrice on 22 May 2018
Dear guest, I'm sorry for the misunderstanding with the receptionist. Each of our rooms has got extra pillows in the wardrobe drawer. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Family break
Spacious room for a family of 5 , specially handy with 2 bathrooms , it was very close to the city centre, museums, shops , public transport ,
Response from Julie Sudon Directrice on 14 Apr 2018
Dear guest, Thank you for this feedback. I'm glad that you enjoyed your stay. Best regards

10/10 Excellent

Flavien

Stayed 1 night in Dec 2023

2/10 Terrible

Zine Eddine

Stayed 1 night in Dec 2023

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel. Personnel accueillant, agréable et professionnel. Petit déjeuner de qualité. Il manque des œufs. Dommage !!!. Chambre bien équipée et bien décorée.
Stayed 2 nights in Nov 2023

10/10 Excellent

Souad Douzi

Stayed 2 nights in Sep 2023

4/10 Poor

Jimmy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

2/10 Terrible

Jimmy

Stayed 1 night in May 2023
Response from Clémence on 5 Jun 2023
Bonjour Monsieur, je suis désolée de lire cette note, quand vous êtes partis, vous ne m'avez rien signalé, je vous ai bien demandé, Pouvez vous me dire ce qui vous a déplu ? Merci et bonne journée

8/10 Good

Alexandre

Stayed 1 night in Feb 2023

8/10 Good

Vincent

8/10 Good

stephane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne adresse à Lyon
Personnel très sympathique super petit dej et bien situé cool !
Stayed 1 night in Oct 2022
Response from clémence on 21 Oct 2022
Bonjour Mr Marie, merci pour ce commentaire!! c 'est très appréciable Au plaisir de vous revoir.Cordialement Clémence

6/10 Okay

julien

Déception
Nous arrivons dans le quartier, pas forcement très accueillant. A la reception on nous informe qu'il n'y a pas de wifi pour le moment, pas de soucis en soi mais finalement la connexion dans la chambre est excessivement mauvaise donc le wifi aurait (peut être aidé). Chambre sans plus, par rapport aux photos du site nous sommes clairement déçus. Petite et pas forcement lumineuse, la fenetre donne sur le toit d'une cour intérieure. Nous mettons le panneau de ne pas faire la chambre quand nous partons le matin, quand nous revenons la chambre a été faite, et les serviettes qui étaient pendues ont toutes été changées (a quoi bon mettre un carton d'éco-responsabilité " linge accroché = je garde, linge à terre= je change, si ce n'est de toute façon pas respecté ?) Personnel par contre très sympathique.
Stayed 2 nights in Mar 2022

6/10 Okay

Christophe

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bon accueil, propreté décevante et parking non accessible (complet)
Stayed 1 night in Dec 2021

8/10 Good

Edouard

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

laurent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Laurent

Business traveller
Liked: Staff & service
Mitigé...
Globalement accueil satisfaisant. Chambre froide et peu lumineuse. Hélas en arrivant quelques petites choses à nettoyer (traces de gras peu engageantes sur un chevet). J'ai pu profiter du chauffage d'appoint de l'accueil car j'ai eu froid dans la chambre... J'ai abandonné le petit dej. car les clients sur place ne respectaient pas le port du masque. Mais j'ai bien dormi c'etait calme et la literie est bonne. Quelques probl. de condensation dans la SdB (eau au sol). Enfin, il faut tenir compte que le quartier est ... fréquenté par les CRS et les trafics en tout genre (La Guillotière).
Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le quartier est assez mal fréquenté.
Stayed 1 night in Nov 2021

8/10 Good

Morgane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Thierry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Jennifer

Business traveller
Liked: Room comfort
Disliked: Staff & service
Moyen
Une chambre correct mais l'accueil et le petit déjeuner... Le soir vous revenez vous dites bonsoir on ne vous répond pas.... J'ai du appeler 4 fois pour avoir ma facture, à chaque fois on me disait qu'on me l'enverrait... Sans suite ! Cela suite à un problème de logiciel... Le petit déjeuner, très peu de choix...suite à une rupture... Ne pas proposer de yaourt nature est un minimum, le commerce du coin en vend en dépannage si besoin ! Bref, j'ai connu mieux sur Lyon
Stayed 1 night in Oct 2021

4/10 Poor

LOPEZ

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Chercher un autre hôtel c est mieux
Hôtel ne mérite pas 3 étoiles il y a pas d ascenseur donc venez sans bagages c’est mieux. Pas de carte magnétique pour les portes mais une seule clef par chambre donc en famille,il faut rentrer en même temps et c est tout. La porte d entrée fermait très mal donc mieux vaut dormir sur une oreille. Il y avait de la poussière dans la chambre particulièrement sur le bord de la tête de lit. Des toiles d araignées au plafond, des excréments de pigeon en quantité sur le bord de la fenêtre. La vue sur un immeuble très proche et une petite cours rempli de cigarettes. Le jour de notre arrivés il y avait un ticket de métro sur le sol dans le hall de l hôtel nous sommes partis 4 nuits plus tard le ticket était toujours là. Et pour finir l hôtel est proche du métro mais pas très accueillant à deux pas de l hôtel une véritable cours des miracles avec vendeur à la sauvette de cigarettes de contre bande et un marché à ciel ouvert de vendeur de misère à même le sol. Un point positif la salle de bain était propre.
Stayed 4 nights in Oct 2021

4/10 Poor

Aline

Stayed 1 night in Sep 2021

6/10 Okay

Chamseddine

Business traveller
Disliked: Room comfort
Eccessivamente caro per il tipo di albergo .camere piccole . Ottima posizione .
Stayed 4 nights in Sep 2021

6/10 Okay

jerome

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

romain

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Passage à lyon
Chambre un peu petite, mais moderne, proche du métro, super petit dej, personnel un peu absent (aucun restau à recommander par exemple)
Stayed 2 nights in Jul 2021

8/10 Good

Valentin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

François

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous sommes très satisfaits. Etait-il nécessaire de changer les serviettes de toilettes tous les jours?
Stayed 4 nights in Jun 2021

8/10 Good

julien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

8/10 Good

julien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Yann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Parfait, hôtel très calme en plein centre de Lyon, et confortable
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020

8/10 Good

Sylvain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité / prix
Stayed 1 night in Feb 2020

8/10 Good

Geoffrey

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Julie Sudon on 4 Feb 2020
Monsieur, Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Bien cordialement

8/10 Good

Patrick

Stayed 1 night in Sep 2019