Dear Jennifer,Thank you for sharing your opinion with us.We are pleased to hear that you enjoyed our spa facilities during your stay.However, we are sorry to learn that you were not satisfied with your room. Please note that our rooms are regularly maintained, and we are constantly working on improvements. We apologize for any inconvenience caused by the heating and noise issues. Our team is available 24/7 to assist with any concerns, and we encourage guests to reach out to us during their stay so we can address any issues promptly.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Sir,Thanks for this review about your recent stay.We regret we were not able to meet all your requirements.However, we would be interested in knowing how we could have improved on your time with us.We are looking forward to welcoming you again.Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Alissa,Thank you for taking the time to share your feedback,We are glad to hear that you found the room to be spacious and comfortable. However, we apologize for any confusion regarding the fitness center access. Please note that the fitness center is part of our extensive 8,000 m² spa area, and the additional fee covers access to all the spa facilities, including pools, jacuzzi, saunas, and more. This information should have been made known to you when you booked. Nevertheless, we understand that this may not have been clear, and we appreciate your feedback.We are committed to providing a great value for our guests, and we hope that you were able to enjoy other aspects of your stay, such as our beautiful location along the Saône River and our convenient access to public transportation.We hope we can provide you with an improved stay in the future.Kind regards,

Dear Phillip,Thank you for this review about your recent stay.We are glad to hear that you found the room clean and comfortable. However, we understand your concern regarding the additional fee for using the pool. Please note that our hotel offers various packages, some of which include access to our spa facilities. The fee you mentioned applies to guests who have not booked a package with spa access, ensuring that our facilities remain exclusive and maintain a high quality of service for those who have chosen such packages.We hope you will consider staying with us again in the future. Best regards,

Dear Sir,We appreciate the time you have taken to share your feedback.We are pleased that your overall stay was good. The comfort of our guests is very important to us, so please don't hesitate to let us know of any issues, we are here to help find a solution. Rest assured that we will be looking into this matter.We hope to have the pleasure of welcoming you again. Kind regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Madam,We would like to thank you for taking the time to leave this review about your recent visit.We are delighted to hear you enjoyed your stay and that our high standards met your expectations.We do have attractive offers with our included breakfast rates and also offer a room rate that includes spa access. We hope you may have the opportunity to experience this on your next visit.All of the team hope that we may be able to see you again in the future. Kindest regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Guest,Thank you for taking the time to review your stay.We do our best to ensure that guests feel welcome and it is very rewarding to know that you appreciated the high standards we strive to uphold.We look forward to seeing you again very soon.Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Diego,Thank you for taking the time to share your feedback.We are very sorry that you were not completely satisfied with your recent experience. Our guests' opinions are very useful as they help us to identify areas in which we can improve; however, as you mention our breakfast price is clearly marked on our website and our pool and gym facility fees are also visible at the time of booking.However, we regret to learn of the issue with the wifi, please let us know at the time so that we can have our technician resolve this for you.Furthermore, please know that our team is always available to assist you in ensuring your comfort next time you are here.We hope to have the opportunity to welcome you again for a more memorable stay.Kind regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Jeremy,Thank you for taking the time to share your feedback.While we are glad to know that you made the most of your time with us, we regret to read that you were not completely satisfied with your stay on this occasion. We would like to believe that our prices are in line with other 5-star hotels in the area, nevertheless, we have noted your comments regarding our spa for future improvements.We look forward to welcoming you back in the future, for an improved stay. Best wishes,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear guest,We acknowledge with thanks your rating about your recent stay.We're glad your experience has been to your satisfaction.We hope to have the pleasure of seeing you again in the future. Kind regards,Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Guest Thanks for your rating of our hotel. We are glad your stay was enjoyable. We would love to know how we could have improved your experience with us. We hope to welcome you back for a return visit, Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Client, Thank you for leaving us this review of your recent experience. We regret any misunderstanding; however, we have ensured that all information regarding our spa services is clearly stated on our website. In addition, there are certain regulations we have to adhere to, which are also specified in all booking confirmations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Madam, Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to seeing you again soon, Kind regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear guest, Thanks for this top rating. We are glad we were able to meet all your requirements Thank you again. We look forward to welcoming you again. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Kevin, Thank you for your review. We work hard to meet your expectations so we’re happy to hear you had an enjoyable stay; our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us. We look forward to seeing you again in the future. Best wishes, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Evdokia, We are grateful for this maximum rating of your recent stay. We are glad we were able to meet all your requirements We look forward to welcoming you back on a future occasion. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Madam,We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another excellent experience with us. Kind regards,

Dear Client, Thank you for positively commenting on your time at Hôtel Lyon Métropole. We are pleased that you found our location peaceful as well as convenient. We hope to welcome you back. Happy New Year 2020! Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Customer, Thank you for your review. Our entire team is delighted that you enjoyed your stay with us and that our facilities met your expectations. We greatly appreciate your feedback and suggestions and we will most definitely be taking them into consideration in the future to improve the comfort of our guests. We will immediately be looking into the issue with the shower curtain and urge our guests to inform us of any concerns while on-site so that we may take action at the time. We look forward to welcoming you back in the future. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Chaim, Thank you for the time you have taken to review your stay. We take our guests' feedback very seriously and use it to make the necessary improvements to our services. Would it be possible to contact us and provide us with more detailed information so that we can figure out exactly what went wrong? We look forward to hearing from you. Kind regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Guest, Thank you for the time you have taken to review your stay. Our team works hard to ensure that every guest has the best experience possible, and your comments inspire us to continue with our efforts. We regret to hear that your experience in our restaurant wasn't to the standard we usually strive for, we have noted your comments and handed them to the concerned manager to be addressed. We are otherwise pleased that the rest of your stay was enjoyable. We look forward to welcoming you back on a future trip. Best wishes, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Madam, Thank you for taking the time to share your review. We are all pleased that your experience with us was enjoyable. Our hotel aims to provide a memorable experience, and it's rewarding to know that we were able to meet your expectations with our friendly service and comfortable rooms. We do however regret that our privileged location was not completely to your liking, although our hotel has good transport access with bus line n°40 (which offers direct access to the city centre in 15 minutes) directly in front of our site. Nevertheless, our team is always on hand to help with directions and information for transport options; please do not hesitate to ask for their assistance. We regret that our selection of vegan options were not to your tastes; however we are always open to suggestions on how we might improve our selection and look forward to hearing from you during a future visit. We look forward to welcoming you back on a future trip. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Client, Thank you for your valuable review. We are delighted to know that you enjoyed your time at our pools. We look forward to welcoming you again. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear guest, Thank you for your positive review and excellent rating! Satisfaction of our guests during their stay is very gratifying for our team, and we are thrilled to know that you so enjoyed our hotel. Regarding the air conditioning, we urge our guests to let us know of any issues during their stay so we can find an immediate solution. We look forward to welcoming you again soon. Best wishes, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear James, Thank you for sharing this review about your recent stay at Lyon Métropole hotel. It is a pleasure to know that our moder design was to your liking and enjoyed our facilities. We are glad that our location was convenient for what you were looking for. The satisfaction of our guests is our top priority. We hope that you will return for another pleasant stay in the future. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Customer, Thank you for the time you have taken to review your stay. Our hotel aims to provide a truly memorable experience, and we are very pleased you appreciated our deco-style. We regret that after check our access to our pool facilities becomes paying, this is to ensure the comfort of our guests by maintaining our high standards and avoiding overcrowding. We do, however, understand your point of view and will be taking it into consideration going forward. It was our pleasure to welcome you and we hope to see you on many more occasions. It was our pleasure to welcome you and we hope to see you on future occasions. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Sir, It seems that you may have confused us with another hotel. We are located in Lyon, not in Barcelona. However, we very much hope that you had a pleasant stay in Barcelona! Kind regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Guest, Thank you for the time you have taken to review your stay. We are sorry to hear of the issues which you faced with the air conditioning system, however, we are delighted that this was dealt with promptly and to your satisfaction. It's pleasing to know that the rest of your stay was enjoyable. We look forward to welcoming you back on a future trip. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear Guest, Thank you for your valuable review of Lyon Métropole hotel. Our entire team is delighted that you had a pleasant experience and everything met your expectations. Your positive feedback inspires our team to continue making every experience here a memorable one for our guests with their friendly and professional service. Thank you for mentioning our spa amenities. We look forward to welcoming you again. Best regards, Leslie Moreau, Directrice Hôtel Lyon Metropole & Spa Lyon Plage

Dear guest, Thank you for your feedback. We'd like to hear more about your expectations to improve our service next time you visit us. Best regards,