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Reviews of ibis budget Lyon Caluire Cite Internationale

2 out of 5
ibis budget Lyon Caluire Cite Internationale
154, Grande Rue de St Clair, Caluire-et-Cuire

Reviews

7.0

Good

Rating 10 - Excellent. 67 out of 355 reviews" "
Rating 8 - Good. 131 out of 355 reviews" "
Rating 6 - Okay. 87 out of 355 reviews" "
Rating 4 - Poor. 30 out of 355 reviews" "
Rating 2 - Terrible. 40 out of 355 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicolas

Disliked: Property conditions & facilities
room is small the space for the desk is not business friendly. only one plug in the room. not enough coat hangers for several days stays. not tea or coffee in the room. there is only one person to cover both reception and breakfast in the morning.
Stayed 3 nights in Nov 2023

6/10 Okay

robert

Disliked: Property conditions & facilities
It’s too far out from centre. Plus lots broken items in room
Stayed 1 night in Sep 2023
Response from Hélène on 27 Sept 2023
Cher Robert,Nous vous remercions pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous n'avez pas eu une bonne expérience dans notre hôtel. Notre mission est de fournir d'excellentes expériences aux clients, nous sommes donc désolés de vous avoir déçu. Nous avons pris en compte vos commentaires et nous nous efforcerons d'apporter des améliorations en conséquence. Cordialement,

10/10 Excellent

Maurice V

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for the money
This Ibis is a good value. It is basic, but all that is needed is in place. A comfortable clean bed, good housekeeping and hot shower. It was especially good to have very decent air conditioning during the incredibly hot spell that hit Europe. The sfaff was helpful and supportive and English speaking. For basic travel at a fair price I highly recommend.
Stayed 2 nights in Jul 2022
Response from Reception on 8 Aug 2022
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre avis suite à votre séjour au sein de notre établissement. Visiblement votre séjour a été à la hauteur de vos attentes et nous nous en réjouissons sincèrement. Au plaisir de vous accueillir à nouveau dans notre établissement. Cordialement, Oussama

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute availability saving me the stress
My stay was really decent, especially since this was the most affordable and available Hotel at such a short notice therefore it was really convenient so I was happy with it.
Stayed 3 nights in Jun 2022
Response from La réception on 29 Jul 2022
Bonjour, Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Lyon Caluire Cité Internationale. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Au plaisir de vous accueillir au cours d'un prochain séjour dans notre établissement. Cordialement, Oussama

8/10 Good

S

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Apr 2022

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great for on a budget with transport access.
Good place to stay, public transport is easy to access either right out front or using the crossings easy to access or from 20 min walk to the l'amphitheatre - cite internationale. There is always someone in reception and mainly dealt with Harvey (very friendly and helpful) when I had some questions. Room is decently sized but mattress was a bit too hard for my liking. Bathroom is a bit small but has what ypu need. It has a shower, sink, toilet,mirror and a power socket. There is a desk in the room with a stool if needed and a Tv as well as a long vertical mirror. There is also adjustable Air-conditioning if needed.
Stayed 3 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

4/10 Poor

khoa

Disliked: Property conditions & facilities, room comfort
Needs a lot of maintenance to do
It’s always true what people say, you got what you paid for . It looked nothing like the photos.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Mixed impression
You can't argue with the great price. I basically showered and slept there and spent all my time outside. The halls upstairs reeked so much of cigarettes you'd think smoke was being pumped in. One day I came back from work and my room smelled strongly of smoke. My bottle of Tylenol 3/codeine for back pain went missing. The front door handle was so dirty I wanted to use a Kleenex to open it. This was at odds with super friendly staff and clean rooms and foyers. I guess you can have customers who smoke in the hall in any hotel. Would I stay again, probably.
Stayed 3 nights in Sep 2019

6/10 Okay

Paul

OK, Nothing Spectacular.
The Hotel was OK, not bad but not fantastic. Reception lady very friendly and helpful once we got into to hotel but the negatives were 1) Checking in with a car is very difficult - nowhere to pull up. If you try to get into the hotel's chargeable car park before you check in you can't because you neeed to know the access code which is only available after you have checked and paid for the car park. This necessitates blocking the car park entrance or else trying to back out onto a very difficult road. Correspondingly you have to pull up & block all the traffic illegally and are more or less obliged to pay for parking so that you can move your car and have time to get the bags out. Frustrating when you know that there is free on street parking nearby but you haven't had the time to find it. 2) The room reeked of cigarette smoke when we returned in the evening. It hadn't when we checked in but definitely did when we got back. I felt like it was coming through the bathroom somehow. 3) It was a bit of a hike out of town although there was a regular bus service from just outside at Euro2.20 each way. I felt some more information as to how to use the buses and how to buy tickets etc would have been helpful. After all, almost every visitor doesn't know the area or the transport system.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was inexpensive and had a good breakfast. Maybe a bit noisy, but just bring earplugs
Stayed 4 nights in Aug 2019

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic no frills hotel
Overall a good experience. Staff friendly.
Stayed 1 night in Jul 2019

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK for the price
We were a bit disappointed when we first saw the room but then we realised it was a budget Ibis. The room was clean, the bed comfortable, but the location was not what we were expecting. As we didn't have our own transport we wondered what we would so on the day in Lyon but we found the Cite Internationale quite close & managed to spend a nice day exploring that & the Modern Art Museum it contained. We thought a bath mat & hair dryer could have been provided.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tired property overall, but very inexpensive and the room was clean. Air conditioning did not work making sleeping uncomfortable.
Stayed 1 night in Sep 2018

6/10 Okay

mark

Liked: Cleanliness, staff & service, room comfort
It was ok but there aren't many nice places to eat near this hotel. They did have free parking and there is a nice bar and supermarkets near by.
Stayed 1 night in Jun 2018

8/10 Good

Phil, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a perfectly acceptable budget hotel. This means that you are paying for a bed, shower and TV rather than posh furniture and extra staff. I have stayed here many times now and have nothing bad to say about it. It is not in a great neighbourhood but is ten minutes walk across the bridge to the Tête d’or park which is wonderful.
Stayed 4 nights in May 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Friendly staff, good breakfast and easy access to the centre of Lyon.
Stayed 1 night in May 2018

8/10 Good

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Liyu

Disliked: Cleanliness, staff & service, property conditions & facilities
Double charge
It is a room. But the lady in reception double charged me and so far they didn't return my money back.
Stayed 1 night in Dec 2017

10/10 Excellent

ROGER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel!
This was our favorite hotel. Perfect location! Staff and customer service was exceptional! Martial and his staff were very helpful whenever we needed assistance. The hotel is right next to the bus stop which could take you downtown. The hotel is really close to a laundromat and restaurants. Expect great quality restaurants for a cheap price in the location. Always came back to a clean room and the bathroom was big! We can't wait to come back!
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
It is good for the availability of frequent busses to reach the very city centre.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price and close to town
Clean and tidy room with plenty of space. We decided to drive into the city as it was a Sunday night but the public transport looked quite regular and left from right near the hotel. Great take away breakfast option in the morning.

8/10 Good

jean-pierre

Stayed 1 night in Nov 2023

2/10 Terrible

louison

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Une des 2 chambres n’a pas été donné suite à erreur sur leur gestion des réservations et pourtant je l’ai payée…
Stayed 1 night in Nov 2023

6/10 Okay

Joelle

Liked: Cleanliness, property conditions & facilities, room comfort
Moyen
Chambre convenable, draps propres. Les oreillers sont plats et pas très confortables. Pas de tapis de sorties de douche. Pas de sèche cheveux. Le son de la tv pas génial. Bruits de l'extérieur audibles. Odeurs de cigarettes dans les couloirs et l'ascenseur.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Moisissure et insectes
Moisissure et des bêtes dans la chambre et la salle de bain !!!
Stayed 4 nights in Oct 2023
Response from Hélène on 21 Oct 2023
Cher client,Merci d’avoir laissé vos commentaires, nous nous efforçons de rendre chaque expérience client agréable et nous sommes vraiment désolés de ne pas avoir été en mesure de répondre à vos attentes cette fois-ci.Nous aurions aimé savoir quel type de "bêtes" vous avez vu dans la chambre? Sachez que notre équipe est disponible 24h sur 24h et nous aurions été ravis de trouver une solution qui vous convienne. Veuillez recevoir nos plus cordiales salutations.

8/10 Good

Jean-François

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Hélène on 21 Oct 2023
Nous sommes très heureux que votre séjour à l'Ibis Budget Lyon Caluire Cité Internationale se soit bien passé. Toute l'équipe a été ravie de vous accueillir et espère vous revoir prochainement. Bien à vous.

6/10 Okay

Gitte

Stayed 5 nights in Sep 2023
Response from Hélène on 24 Sept 2023
Nous vous remercions pour avoir pris le temps de noter votre séjour. Nous sommes vraiment désolés que vous n'ayez pas eu une meilleure expérience dans notre établissement. Notre mission est de fournir d'excellentes prestations aux clients, nous sommes donc désolés de vous avoir déçu. Cordialement,

2/10 Terrible

Francisca

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Hélène on 30 Aug 2023
Chère Francisca,Nous vous remercions d'avoir pris le temps de noter votre séjour dans notre établissement. A priori nous n'avons pas réussi à vous satisfaire et nous en sommes désolés. Nous aurions aimé connaitre les raisons de votre insatisfaction car toute critique est constructive.Nous espérons que vous garderez tout de même un bon souvenir de votre passage à Lyon.Cordialement,

6/10 Okay

Redouan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wenige Tücher als Kunden.
Stayed 1 night in Jul 2023
Response from Hélène on 30 Aug 2023
Cher Redouan,Nous vous remercions pour votre avis concernant votre séjour dans notre établissement. Sachez que nous fournissons sur demande des serviettes supplémentaires à nos clients. Il est dommage que vous ne soyez pas venu voir la Réception à ce sujet. Bien à vous,

10/10 Excellent

Loris

Stayed 2 nights in Jul 2023
Response from Hélène on 30 Aug 2023
Cher Loris,Un grand merci pour votre note suite à votre séjour dans notre établissement. Nous nous ferons un plaisir de vous accueillir de nouveau lors d'un prochain séjour.Cordialement,

6/10 Okay

Agathe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Très moyen
Rien à dire sur l'accueil et l'amabilité de la réceptionniste. Très sympathique. Chambre propre mais lit superposé non fait. En revanche l'hôtel est mal situé à l'angle d'un rond point Très bruyant. Fréquentation très moyenne et voisins de chambre bruyants. Je n'ai eu le code du parking qu'en faisant le check-in et il m'a été facturé 2 fois.
Stayed 1 night in Jul 2023
Response from Hélène on 30 Aug 2023
Chère Agathe,Nous vous remercions pour votre commentaire suite à votre séjour dans notre établissement. Nous sommes ravis que vous ayez apprécié l'accueil qui vous a été réservé. Concernant l'emplacement de la chambre, n'hésitez pas à demander lors de votre réservation une chambre côté cour. Nous essayons toujours d'arranger au mieux notre clientèle.Pour la parking, avez vous signalé votre double facturation? Nous espérons que vous garderez tout de même un bon souvenir de votre passage à Lyon.Cordialement,

6/10 Okay

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Douche froide
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mal situé, bruyant, des poils de pubis dans les serviettes, une chasse d'eau défectueuse, la machine à Café hors service, le sol pas très propre, la douche endommagée. Sinon, la personne de l'accueil était très agréable. Peut-être qu'un peu d'investissement financier ne serait pas du luxe ?
Stayed 1 night in May 2023

6/10 Okay

Laurence

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Un court séjour , accueil et personnel sympa. Extérieur bruyant car situé à un carrefour très passant. La chambre nécessiterait un rafraichissement déco. Petit déj très bien
Stayed 1 night in Apr 2023

8/10 Good

Akim

Stayed 1 night in Apr 2023

6/10 Okay

ines

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
la dema nde de petit dejeuner sans gluten n'a pas eu de réponse depuis la reservation, on m'a informé à mon arrivée qu'il n'y en avait pas et un mail m'a été adressé devant moi pour "etre conforme" erreur d'adresse de facturation et de civilioté: j'ai demandé la correction dès le premier jour, j'attends toujours que cela soit fait!! j'ai relancé avec deux mails depuis lundi : mes mails sont sans réponse
Stayed 2 nights in Mar 2023

10/10 Excellent

philippe

Stayed 2 nights in Mar 2023

10/10 Excellent

nirima

Stayed 1 night in Mar 2023

8/10 Good

Amelie

Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Lit trop dur et personnel peut chaleureux et accueillant
Stayed 1 night in Mar 2023

4/10 Poor

Philippe

Stayed 1 night in Mar 2023

2/10 Terrible

Urbain

Stayed 1 night in Feb 2023

2/10 Terrible

Marie

Stayed 2 nights in Jan 2023

2/10 Terrible

Peter

Stayed 1 night in Jan 2023

6/10 Okay

junji

Stayed 3 nights in Jan 2023

2/10 Terrible

OLIVIER

Stayed 1 night in Jan 2023

2/10 Terrible

jerome

Stayed 1 night in Jan 2023