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Reviews of ibis Lyon Caluire Cité Internationale

3 out of 5
ibis Lyon Caluire Cité Internationale
9 Avenue De Poumeyrol Zac Sain, Caluire-et-Cuire, Rhone

Reviews

8.0

Very good

Rating 10 - Excellent. 116 out of 366 reviews" "
Rating 8 - Good. 162 out of 366 reviews" "
Rating 6 - Okay. 49 out of 366 reviews" "
Rating 4 - Poor. 28 out of 366 reviews" "
Rating 2 - Terrible. 11 out of 366 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Rollon

Business traveller
Disliked: Cleanliness, room comfort
Average but pricey.
Quite noisy due to the proximity of the railway tracks, cleanliness is questionable, and breakfast are really basics. Prices were relatively high for what it is.
Stayed 2 nights in Nov 2023
Response from Emeline on 27 Nov 2023
Dear Rollon,Thank you for taking the time to review your experience at the ibis Lyon Caluire Cité Internationale. We are sorry that despite our best efforts, we were unable to provide you with a pleasant experience . We take our customers' comments very seriously and thank you for telling us about them so that we can take the necessary steps to improve our services. We hope you will give us another chance in the future and enjoy a more positive stay at the ibis Lyon Caluire Cité Internationale. Best Regards.

10/10 Excellent

Chris J

Stayed 1 night in Sep 2023
Response from Emeline on 23 Oct 2023
Cher Chris, Nous vous remercions d'avoir pris le temps de noter votre séjour dans notre établissement. Nous nous réjouissons que celui-ci se soit bien déroulé.Nous espérons avoir le plaisir de vous accueillir à nouveau.Bien Cordialement.

8/10 Good

Cristina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For money paid it was ok. Of course the room and especially the bathroom are small, but it's a 3 star hotel, it was expected. The staff was very nice and helpful, for this I give 5 stars.
Stayed 6 nights in Jul 2023

8/10 Good

Frederic

Stayed 1 night in Jul 2023

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room is basic but super clean and spacious. It was also nice and quiet when I stayed there. All you need when you travel for work.
Stayed 3 nights in May 2023

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Simple accommodations. Was staying at the hotel during a very warm series of days and rooms not well ventilated/air conditioned
Stayed 5 nights in Aug 2022
Response from Emma on 16 Sept 2022
Dear Mr Jose,Thank you for sharing you experience in our hotel. We are sorry to read that you had problems with the air conditioned. We could have made something to help you and fix it, do not hesitate, for a next stay, to ask the reception some help with it, it will be a pleasure for us to help you having the best experience. Hoping to see again, The reception

10/10 Excellent

David

Stayed 1 night in Aug 2022

10/10 Excellent

Oren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimized value for money
Stayed 3 nights in May 2022
Response from Lionel LLORET- Vice Director on 14 May 2022
Dear Oren, Thank you for sharing your experience at the hotel Ibis Lyon Cité Internationale. We hope to welcome you again in our hotel. Best Regards Lionel LLORET- Vice Director

10/10 Excellent

Starlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very close to a convenience store, pharmacy, and restaurants. The restaurant on-site was exceptional!
Stayed 7 nights in Nov 2021

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for a nice bed
Had a great stay at the ibis. I was here for a tradeshow so the accommodation in the city was really expensive but the ibis was still a reasonable price. Bed was comfortable and the room was clean.
Stayed 2 nights in Sep 2021

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Fete des lumières
L'hotel a besoin de renovation. Les chambres sont dépassées et le lit assez dur.
Stayed 2 nights in Dec 2019

4/10 Poor

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
not worth the money!
The hotel is under going renovations on the 5th and 6th floor. This means drilling and noise from 9am-6pm. Not ideal if you want to work from the room. The restaurant is good and worth a meal and all the staff were friendly but the hotel itself is old and tired and not upto the usual ibis standard.
Stayed 2 nights in Sep 2019
Response from Charlotte Bardin on 6 Dec 2019
Good morning, We are sorry to see you keep a bad memory of your stay. Know that our establishment is renovated from now on for our greatest pleasure. We hope to see you soon. Yours truly. Charlotte Bardin, Executive Assistant. Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for a short stay
Our stay in Lyon was very brief but this hotel satisfied our needs. It was clean, with a friendly, professional staff, nice breakfast, parking, and a bar to top off the evening with a night cap. The only downside was that it was a bit further from the center of town than we would like for our next visit.
Stayed 1 night in Aug 2019
Response from Charlotte Bardin on 24 Sept 2019
Good morning, We are happy to see you keep a good memory of your stay. We hope to see you soon. Charlotte Bardin, Executive Assistant. Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-Cuire

10/10 Excellent

Siti Zuraina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Charlotte Bardin on 30 Jul 2019
Bonjour, Nous sommes ravis que ayez passé un agréable séjour parmi nous et ne manquerons pas de le partager à nos équipes. Nous espérons vous revoir très vite. Bien à vous. Charlotte Bardin, Adjointe de direction Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-cuire

10/10 Excellent

Verified traveller

Basically, this hotel is ok
Staff was not very nice. Room was very basic and not very clean. The hotel is in an area a decent distance from the heart of the city. You get what you pay for. It is a place to stay and worth the price you pay.
Stayed 1 night in Jul 2019
Response from Charlotte Bardin on 11 Jul 2019
Good morning, We are sorry that you keep a mixed memory of your stay and we apologize. We hope to see you soon. Charlotte Bardin, Executive Assistant. Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel area not great
Nice hotel only let down by the lack of good restraints shops and bars in the area
Stayed 1 night in May 2019
Response from Charlotte Bardin on 13 Jun 2019
Dear Stephen, We are delighted that you enjoyed your stay bet us. We will not fail to share it with the teams who will be happy to read that they made you have a good time. We hope to see you soon. Charlotte Bardin, Executive Assistant. Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Charlotte Bardin on 3 May 2019
Bonjour, Nous sommes ravis de voir que vous avez passé un agréable moment en notre compagnie et espérons vous revoir bientôt. Bien à vous. Charlotte Bardin, Adjointe de direction Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-cuire

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Great value
Very good price and the room and breakfast was perfectly good for the cost. Staff were friendly and helpful.
Stayed 1 night in Feb 2019
Response from Charlotte Bardin on 25 Feb 2019
Dear Daniel, We are delighted that you enjoyed your stay bet us. We will not fail to share it with the teams who will be happy to read that they made you have a good time. We hope to see you soon. Charlotte Bardin, Executive Assistant. Ibis Lyon Caluire Cité Internationale 9 Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

bernard

Hotel was accommodating for English speaking travelers.
Stayed 2 nights in Nov 2018
Response from Charlotte Bardin on 7 Dec 2018
Dear Bernard, Thank you for your nice comment. We are delighted and share your opinion with our teams. We hope to see you again soon. Yours truly.

10/10 Excellent

wa, Coventry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely clean and comfortable hotel.
I went there to attend a conference. It was a very convenient spot - just 10 mins away from the conference centre. Given the price of the room, I was pleasantly surprised. It is very clean and comfortable. Only small thing was I am used to having a cup of coffee first thing in the morning and i had to go down to the restaurant to have my coffee. Other than this, I would definitely recommend this.
Stayed 4 nights in Sep 2018
Response from Eva B on 25 Sept 2018
Dear WA. First of all, we would like to thank you for choosing our Ibis Lyon Caluire Cité Internationale hotel for your stay in Lyon, and we are delighted to have been able to meet your needs. What a pleasure to read to you, and to have been able to guarantee you full satisfaction during your stay in Lyon. We hope you enjoyed our environment near the Parc de la Tete d'Or and the Cité Internationale to help you get around. At the greatest pleasure of seeing you among us, our whole team is dying at your disposal. Sincerely. Arnaud BARBIER Top management Ibis Lyon Caluire Cité Internationale 9, Avenue de Poumeyrol 69300 Caluire-et-Cuire

6/10 Okay

Matthew

Liked: Staff & service, room comfort
Does the Job if Only Stopping Over
It’s a discount hotel ... it is what it is. Room is cheap, there is free parking, Wi-Fi is fine, and can order meals relatively late. For a 12 hour overnight stay, it is fine, but wouldn’t stay if we were hoping to explore. You aren’t excited to be in Lyon staying here. Local spot is a bit dingy, long crossing on the road to the park is a bit sketchy, room is small, cheap materials, and some clientele are questionable (drunk man reeking of alcohol in elevator...). Best asset to the hotel was the exceptionally friendly and welcoming staff ... if not for them, would be a lower rating. TIP: Hotels.com special requests do not get transferred with an online booking ... we requested a crib for our 1 year old, but staff was not notified and there were none available by the time we arrived.
Stayed 1 night in Jul 2018
Response from Eva B on 13 Aug 2018
Dear Matthew, Following your stay in our Ibis Lyon Caluire Cité Internationale hotel, we thank you for having made us by your feelings. We are sorry that your message regarding your request has not been sent to us so that we can anticipate your arrival. We hope that our location close to the Cité Internationale and Parc de la tête d'or have been able to favor your Lyonnais travels, for a visit to our Lyon tourist attractions. In the hope of receiving you, for a future trip, we remain at your disposal. Sincerely. Top management - Arnaud BARBIER Ibis Lyon Caluire Cité Internationale 9, Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No iron
They didn’t have any iron.
Stayed 1 night in Jul 2018
Response from Eva B on 26 Jul 2018
Dear Gabriel, We have taken note of your comment, and thank you for sharing your feedback, following your stay in hotel Ibis Lyon Caluire Cite Internationale. We have noted your note regarding the lack of iron in our room Ibis, and inform you, they are available, upon request at the reception. Wishing that your entire stay in Lyon, has gone well, we stay at your disposal. Sincerely Top management - Arnaud BARBIER Ibis Lyon Caluire Cité Internationale 9, Avenue de Poumeyrol 69300 Caluire-et-Cuire

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed for business. The hotel staff was friendly and the location was perfect for my meeting across the river.

8/10 Good

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Chris, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, but a little remote
Really nice hotel but further out of town than we realised. That said, there is a bus stop nearby with a regular service too and from the city centre. It is walkable, and we did this on many occasions.
Response from General Manager on 12 Sept 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Arnaud BARBIER Directeur

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nonye, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice simple hotel for quick business trips.
Very close to the Centre Congress and accessible to buses for downtown. Very nice and helpful staff. Next time I will bring my sneakers - beautiful running paths / trails and nearby parks
View from the hotel
Centre the Congres across the bridge
Pedestrian bridge to the hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice customer service and the people are very helpful and very clean rooms I'm goin back to stay this hotel again..

6/10 Okay

Di, Melbourne

Liked: Staff & service, property conditions & facilities
They wanted me to pay twice.
It was fine for what I needed - a place to stay close to the convention centre. I needed to leave at 5am so the night before I went and paid for the breakfast and the city tax, however when I went to leave in the morning, the attendant told me I was required to pay for the room (which had already been charged on my credit card as it was booked on Expedia). This was extremely frustrating, and probably not his fault as he was just relating information in the computer. He did let me leave (after much disagreement) after taking my contact details, but I just found the whole thing confrontational and difficult as I was trying to leave on time to catch a train. Not sure what happened, I assume they worked it out on their end as I haven't heard anything, but an unpleasant end.

8/10 Good

G., Cambridge, UK

Liked: Cleanliness, staff & service
Isolated but friendly
Located in the middle of nowhere, but good staff and proximity of good restaurant "chez marcel" makes it a good business hotel.

6/10 Okay

David, NSW, Australia

Liked: Cleanliness
Disliked: Room comfort
Good and bad experiences at the Ibis Caluire
My room overlooked a major road and a four track railway line, both of which were busy 24 hours a day. Noise from these was not a problem if the double - double glazed windows were kept closed. However since the air conditioning in my room (and in the hotel generally) was only minimally effective I had to have the window open to stay moderately comfortable while sleeping. Staffing levels in the 4 days I was there seemed to be rather low, so check-in, check-out and bar service was slow at busy times. On the positive side the restaurant served good well-priced food in the evenings, and a particularly good and extensive buffet breakfast. (Not good coffee though).
view from Room 512

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ruby

Travelled with family, Business traveller
Liked: Amenities
Excellent!! Personnelle très gentille et à l'écoute
Stayed 4 nights in Apr 2024

8/10 Good

yacine

Liked: Cleanliness
Ghkny
Stayed 1 night in Mar 2024
Response from POUQUET on 13 Mar 2024
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Christopher POUQUETDirecteur Généralibis Lyon Caluire Cité Internationale

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from POUQUET on 13 Mar 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Christopher POUQUETDirecteur Généralibis Lyon Caluire Cité Internationale

10/10 Excellent

Isabelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from POUQUET on 13 Mar 2024
Madame, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, nos salutations distinguées.Christopher POUQUETDirecteur Généralibis Lyon Caluire Cité Internationale

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from POUQUET on 13 Mar 2024
Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur, nos salutations distinguées.Christopher POUQUETDirecteur Généralibis Lyon Caluire Cité Internationale

8/10 Good

Lauricella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Rosa Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Emeline on 19 Dec 2023
Chère Rosa Maria,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour dans notre établissement. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.De nouveau, nous vous remercions et espérons regagner votre confiance lors d’un prochain séjour.Bien Cordialement.Emeline - Responsable Qualité

8/10 Good

ANNE

Stayed 1 night in Dec 2023
Response from Emeline on 13 Dec 2023
Chère Madame Signol Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien Cordialement. Emeline - Responsable Qualité

6/10 Okay

christine

Business traveller
Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Emeline on 13 Dec 2023
Chère Madame StevenardNous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Bien Cordialement, Emeline - Responsable Qualité

2/10 Terrible

fabien

Stayed 1 night in Oct 2023
Response from Emeline on 23 Oct 2023
Cher Fabien, Nous nous excusons pour l'expérience négative que vous avez eue à l'ibis Lyon Caluire Cité Internationale. Nous nous efforçons d'offrir à tous nos clients le meilleur service possible et nous regrettons de ne pas avoir répondu à vos attentes à cette occasion. Nous apprécions tous les commentaires de nos clients et aimerions en savoir plus sur votre expérience afin d'améliorer nos services à l'avenir. Seriez-vous prêt à nous en dire plus sur ce qui s'est passé pendant votre séjour ? N'hésitez pas à nous contacter : h5234-fo@accor.comNous espérons avoir bientôt de vos nouvelles. Bien Cordialement Emeline - Responsable Qualité

10/10 Excellent

YOUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to convention center.
It was walking distance from convention center. Thus, convenient and reception was kind and friendly.
Stayed 4 nights in Jul 2023
Response from Emeline on 13 Jul 2023
Dear Mr YOUNG, Thank you a lot for you commentary about your stay in out hotel Ibis Caluire Cité Internationale. We're happy to read that you had a great time. It was a real pleasure to welcome you and we hope to have this pleasure again for your next stay in Lyon. Best Regard

10/10 Excellent

Sylvestre

Stayed 1 night in Jun 2023
Response from Emeline on 10 Jun 2023
Cher Sylvestre, Nous vous remercions pour le temps dédié à nous faire un retour sur votre expérience dans notre établissement. Nous sommes ravis de lire que celui-ci vous a été agréable et à la hauteur de vos attentes. Je ne manquerai pas de partager votre satisfaction avec nos équipes. Au plaisir de vous accueillir de nouveau dans notre établissement. Bien Cordialement.

8/10 Good

wojciech

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
le personnelle sympa, chambre propre, petite déjeuné simple mais bon. Il serai bien d'équiper les chambre avec un mot a afficher sur la porte pour signaler au service de ménage quand il n'est pas nécessaire de changer les serviettes (utile pour les séjours plus long que une nuit).
Stayed 3 nights in May 2023

10/10 Excellent

Mikael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Emeline on 30 May 2023
Cher Mikael, Nous vous remercions pour la note que vous avez attribué à notre établissement. Nous sommes ravis d'apprendre que votre séjour parmi nous fût agréable et nous espérons avoir le plaisir de vous accueillir de nouveau à l'Ibis Caluire Cité Internationale. Bien Cordialement, Emeline - Responsable Qualité

2/10 Terrible

Capucine

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in May 2023

8/10 Good

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel bruyant pres du train - pas de climatisation actuellement mais ca viendra Super personnel tres attentionné Resto fermé le week end en soirée
Stayed 2 nights in May 2023
Response from Emeline - Responsable Qualité on 12 May 2023
Chère Madame Campbell, Merci d'avoir pris le temps de nous faire un retour sur votre séjour dans notre établissement Ibis caluire Cité Internationale. Nous sommes désolés pour les désagréments que vous avez rencontré lors de votre séjour, notre climatisation est effectivement toujours en mode hivernal, le mois de Mai étant très changeant au niveau climatique nous ne pouvons pas encore retirer complètement le chauffage. Mais nous entendons parfaitement que sur des dates à forte chaleur, cela peut être dérangeant. Concernant le train, nous sommes désolés que cela ai affecté votre nuit. Nous vous remercions pour vos compliments sur notre équipes et je ne manquerai pas de leur transmettre. Nous espérons avoir l'occasion de vous accueillir à nouveau parmi nous.Bien Cordialement Emeline - Responsable Qualité

10/10 Excellent

Anne

Stayed 1 night in Apr 2023
Response from Emeline - Responsable Qualité on 12 May 2023
Chère Madame Sebrier, Nous vous remercions pour la note attribué à notre établissement.Nous sommes réellement ravis que votre séjour parmi nous vous ai été agréable et nous espérons avoir l'occasion de vous accueillir à nouveau. Bien Cordialement.