Standard Triple Room
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Reviews of Nusk Al Madinah Hotel

4 out of 5
Nusk Al Madinah Hotel
South Central Area of Prophetic Mosque, Saad Bin Obadah Street, Madinah

Reviews

6.6
Rating 10 - Excellent. 29 out of 124 reviews" "
Rating 8 - Good. 37 out of 124 reviews" "
Rating 6 - Okay. 22 out of 124 reviews" "
Rating 4 - Poor. 7 out of 124 reviews" "
Rating 2 - Terrible. 29 out of 124 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

bamgbola

Stayed 1 night in Apr 2024

8/10 Good

Mohamed, Cairo

Stayed 1 night in Jan 2024

8/10 Good

Khalid

Liked: Cleanliness, staff & service, property conditions & facilities
Close to haram
Stayed 4 nights in Nov 2023

6/10 Okay

Armughan

Disliked: Staff & service, property conditions & facilities, room comfort
just ok, there are other good options
Room was ok, customer service was really bad, Most of the time there were no one available at the main desk. the Bathroom was terrible i was not able to stand and take shower. it was just a small triangle i am just normal but for someone healthy he/she will not fit at all and i really mean not at all.
Stayed 2 nights in Sep 2023

8/10 Good

Abdikarim

Stayed 2 nights in May 2023

2/10 Terrible

MD ABDUR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Muhammad

Travelled with family
Disliked: Staff & service, amenities
Location is the only key good point. Facility looks less than 2 stars in quality.
Stayed 1 night in Apr 2023

2/10 Terrible

Tahmina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No Good There is a Bed Bugs
Stayed 2 nights in Mar 2023

8/10 Good

muhammad

Room is very small, 4 beds in tiny room,
Stayed 4 nights in Mar 2023

6/10 Okay

Zahir

Disliked: Property conditions & facilities
Need to improve.
Furniture & fixtures very old system. Bathroom fixtures not satisfied
Stayed 2 nights in Feb 2023

4/10 Poor

ARSHAD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Sadia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It is a terrible place to stay when you have other choices. Cons: First day we enter room, bathroom lock is broken and the room is right next door to elevators that created a lot of noise. Rooms were very very small and we were packed like sardines. No room to move around if you have a few bags with you. When asked for towel or extra pillow, they did not have it. Pro: it is very neat Madinah. People working to transport your luggage were very helpful.

2/10 Terrible

muhammad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in guy was arrogant and rude. Dirty restroom and smells like medical facility. Terrible service except bell boy!!

2/10 Terrible

ALI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very dirty. The service is very bad when you arrive. They still tell you the room is not available so be careful, never bookke this hotel.
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Clean and close to everything
Stayed 1 night in Aug 2022

10/10 Excellent

JAFFER ALI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2022

10/10 Excellent

Omar

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Aug 2022

10/10 Excellent

alhaji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Jul 2022

10/10 Excellent

MUHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Clean Hotel
Stayed 3 nights in Apr 2022

4/10 Poor

Muhammad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2022

4/10 Poor

Athar

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room was smelly, refrigerator was not working, no intercom was working and when i used Muslim shower lts break.i told the receptionist he said he will change the room give me 2 hours,when i went again after two hours that person was not there and other receptionist knows nothing.
Stayed 3 nights in Feb 2022

2/10 Terrible

MAQSOOD, Sterling

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, they were not very accommodating. when we arrived, they told us our rooms will not be ready until 3 pm. Ok no problem, we can wait, we returned after 3 , the room was still not ready/available. They had several groups checking in/out (I could not tell but the lobby was full of people with no place to walk or sit) I finally decided to cut my losses and told them to cancel my reservation. went and checked in at a different hotel. EXTREMELY DISAPPOINTING EXPERIENCE.
Stayed 3 nights in Jan 2022

6/10 Okay

ahmed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ahmed MASOUD on 30 Jan 2022
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

10/10 Excellent

yasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Staff
Hotel it self is ok. But staff is so helping that It balance everything they are so helpful that make me rate it 5/5.
Stayed 3 nights in Nov 2021
Response from Ahmed MASOUD on 12 Dec 2021
We thank you for choosing us and we wish you another coming Your evaluation is an honor we cherish

2/10 Terrible

Mansur

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was terrible a person cannot even stand
Stayed 4 nights in Jul 2021

8/10 Good

MANSOOR A

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in May 2021
Response from Ahmed MASOUD on 27 May 2021
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

8/10 Good

Abdullah

Liked: Cleanliness, property conditions & facilities, room comfort
Good but can be so much better
Stayed 2 nights in Mar 2021
Response from Ahmed Masoud on 16 Mar 2021
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

8/10 Good

Muhammad Zeeshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Its a good choice.
Overall experience was nice and comfortable. Cleaniless is good. Best part : Hotel is close to Haram and small Baqala below hotel and Bufia is infront of hotel from 6 am till midnight. Hotel also contain small coffee and juice shop inside for limited hours. Also Saptco Bus point is infront of hotel along taxi stand as well. Also variety of local restaurants across the road on back of hotel appox 1 km distance, near Bilal mosque. Weak point : No internet was provided in 2 days stay, and you can find similar complaints in the previous reviews of different people as well. 2 single bed room is very small and very small wash room, although condition of both room and washroom is acceptable. No breakfast. No water bottles provided in room. Staff is good and cooperative. Location is good.
Stayed 2 nights in Mar 2021
Response from Ahmed Masoud on 9 Mar 2021
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

2/10 Terrible

HANEEN

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very bad experience
Staff is not friendly and the response is very late ... Wi-Fi is only a name ... No connection at all and I complained several times and no response ... Very bad experience. Picture for unsafe electric cable.
Stayed 3 nights in Jan 2021

6/10 Okay

Fareeha

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Sep 2020
Response from Ahmed Masoud on 2 Oct 2020
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة . شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

10/10 Excellent

Sabeel

Stayed 2 nights in Aug 2020
Response from Ahmed MASOUD on 3 Sept 2020
Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

10/10 Excellent

Ammar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ahmed on 21 Aug 2020
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة . شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

2/10 Terrible

aftab alam

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020
Response from Ahmed on 21 Aug 2020
عزيزي الضيف نعتز باختيارك لنا ونتمنى لك وصولا سالما ، كما نتشرف بخدمتك مرة أخرى في زيارتك القادمة . شكرا لك Dear guest We are proud of your choice, and we wish you a safe arrival, and we are honored to serve you again on your next visit. Thank you

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed three days in this hotel but no one came any single day for cleaning. They did not provide any bathroom supplies at all after giving on first day. Reception staff in evening shift didn't know a little bit english as a result I had to find other serving staff to interprete. Only three elevators were in operation which were very small as a result during praying time you had to wait. They claim three star hotel but I think it is even not two star. I will not recommend this hotel based on their charges.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Riviera Nusk Al-Marina Very small room, but then price charged was the lowest as well - what you pay is what you get - “so the rooms are pretty small in size” is really not a complaint. In pictures it seem to be large size rooms. Washroom was really in bad shape, with the dirty sink clogged, and with partial supplies/toiletries available. Had to call hotel-plumber that came in right away. Wall paper was coming of the walls/scrapped at places Iron stand was without an iron Room safe was found locked with no instructions available Floor carpet with dark patterns looked a bit dirty when examined closely Area without carpet required clearly visible dirt and grime to be scrapped from corners. Room’s phone found dead on arrival. Receptionist would barely speak working speak English. Luckily a Porter with better English, when available, would help as an interpreter. Hello customer service! Not the best experience, I had. Yet, the staff is good, polite and pretty helpful. Just wanted to mention these points for the benefit of other future visitors - hate to call it a complaint, while being a visitor/guest at Madina.
Stayed 2 nights in Feb 2020

8/10 Good

Syed, UsA

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very close to Roza e Rasul saws. All good except towels were torn and not replaced at all. Water bottles in room were also not provided after the first checkin. Overall liked it for it cleanliness and location. The saptco bus service to Mecca is right next door. A good budget hotel.
Stayed 2 nights in Nov 2019
Response from Muhannad on 12 Dec 2019
Thank you sir for your review . and hope to see again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel very near to masjid nabawi good hotel over all
Stayed 9 nights in Nov 2019
Response from Muhannad on 12 Dec 2019
Thank you sir for your review . and hope to see again.

10/10 Excellent

thabet

Stayed 2 nights in Nov 2019

10/10 Excellent

Atique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvelous Experience
Before selecting Nusk I had read a few reviews about Nusk. I went with low expectations. Of course rooms are small, bathrooms were small but there were lots of good things which out-ways the small bad things. Breakfast was superb, staff was marvelous, location was best. Overall very happy with the stay.
Stayed 4 nights in Oct 2019
Response from Osama on 5 Nov 2019
thank you so much sir , and hope to see you soon in Madinah.

2/10 Terrible

Ahmad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Away - It is a Rip Off
Worst hotel I had ever stayed in
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

MUGAHEDIBRAHIM, Sudan

Travelled with family and small children
Liked: Cleanliness, staff & service
Parking just for staff 😓 Staff is excellent Cleaning man also excellent
Stayed 3 nights in May 2019

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Abdul-Kariem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like bathroom so dirty no wifi working at all
Stayed 3 nights in Apr 2019

6/10 Okay

Rizwan

Bad internet service
Wifi was horrible. Breakfast was average.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t cleaned 3 days in a row Asked repeatedly but no response very uncomfortable mattress Short supply of towels Breakfast buffet was ok Late checkout at 4pm which was very kind of them Smoking on premises
Stayed 4 nights in Apr 2019

2/10 Terrible

Shahid

Disliked: Cleanliness, staff & service, room comfort
Disappointed
Stayed 4 nights in Mar 2019

6/10 Okay

Zahid

Liked: Cleanliness
Staff is friendly; location is very good: close to mosque and shopping; clean hotel; rooms are smaller than they appear on pictures; mattress us comfortable; bathroom was way tooo small ( 18” x 18 “), no space to take a decent shower. Breakfast is ok , but not very appetizing.
Stayed 2 nights in Mar 2019

8/10 Good

Zaid

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2019