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"Our floor in our room was not clean, which was concerning, there was black mold on the wall and ceiling in the bathroom. There was not enough lighting in our room at all, just one small light. Overall not the best impression."

"Really enjoyed this place and the staff was very accommodating to fix a mistake I made when booking. Great room at a reasonable price with a really fantastic view. Exceeds its star rating compared to similar places around the area. Room was spacious, clean, and comfortable. A great place to stay during a visit to North Conway! Will definitely book here again."

"Great stay, outdoor pool and hot tubs were fantastic. "

"We had an easy check-in process and staff were very helpful, but the room was not in good shape. Things were functional but aesthetically broken or damaged. We had to keep all our shades drawn (even though they had mountain views!) for safety/privacy because we were on the ground floor and people kept walking by."

"Usually pretty good. Stayed there yearly for a few years for a ski trip weekend "

"The room, location, and breakfast were excellent. I thought it was odd that one of the staff members would not let my group store our luggage at the hotel when we couldn’t check in early. One of the staff members was not welcoming but I thought the other staff members were friendly. "

"Very relaxing massage at the spa and comfortable accommodations. Thank you for a great visit!"

"Great check in process and friendly staff all around. Breakfast was hot and ready. Cheers to the staff"

"I stayed at The Lodge at Jackson Village and would describe the experience as average overall. The location is convenient and close to attractions in Jackson and North Conway, making it a practical base for outdoor activities. The room was clean but clearly dated. The furniture shows its age, although everything was functional. The bed was reasonably comfortable, and the property itself was quiet with convenient parking. Service was disappointing. During check-in, the staff member appeared unwelcoming and behaved unprofessionally — at one point tossing the room key across the counter instead of handing it over. It created the impression of a lack of care and basic courtesy. Breakfast was also underwhelming. The selection was very limited and did not appear fresh, to the point that I did not feel comfortable eating it. This property may suit travelers looking for a budget-friendly place to sleep while spending most of their time outside, but those expecting attentive service and a decent breakfast may be disappointed."