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Reviews of Hostal Castilla II - Puerta del Sol

2 out of 5
Hostal Castilla II - Puerta del Sol
Calle del Marques Viudo de Pontejos, 2, Madrid, Madrid

Reviews

8.2

Very good

Rating 10 - Excellent. 261 out of 614 reviews" "
Rating 8 - Good. 210 out of 614 reviews" "
Rating 6 - Okay. 78 out of 614 reviews" "
Rating 4 - Poor. 34 out of 614 reviews" "
Rating 2 - Terrible. 31 out of 614 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

GLORIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is quiet and safe
Stayed 2 nights in Apr 2024

10/10 Excellent

Mark, Glasgow

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean comfortable accommodation that was in a great location.
Stayed 3 nights in Apr 2024

2/10 Terrible

Sunil

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like sewage all the time. When complained to the front desk they never fixed or never offered to change the room as it was past the front desk hours. Please beware of these situations at this property as they will not come to help you.
Stayed 1 night in Apr 2024

10/10 Excellent

Valeria

Travelled with family and small children
The hostal was very clean with a nice smell and very convenient the location
Stayed 3 nights in Apr 2024

2/10 Terrible

Juhee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rooms are in two different buildings. The rooms in one building look decent as you might see from the pictures. The rooms in the other building are something that makes you experience ancient Rome life style. Curtains are falling off. The bathroom is unusable. I told a property manager that the room looks different from what I saw from the booking site. She gave a decently remodeled room located at the other building, but a small single room although I booked a double room. I later talked a different manager. I explained my situation and asked about a possibility of partial refund since I am staying at a single room. He said “it is not my problem. It is your problem.” I have been talking with expedia about my experience. It seems like I am not getting anything back. So bad.
Stayed 4 nights in Mar 2024

8/10 Good

Alejandro

Liked: Cleanliness, staff & service
Great location. One block from Plaza del Sol.
Stayed 8 nights in Jan 2024

6/10 Okay

Karina, Doral

Travelled with group
Convenient located, must attractions are walking distance. The place is very clean but needs some renovation. I was able to do an early check in, considering I had an overnight flight this was a great deal. Staff is friendly and reachable.
Stayed 3 nights in Feb 2024

6/10 Okay

Roxana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The receptionist and owners were very hostile. When I questioned the price I had booked for versus the rate on the day of my arrival, the receptionist was very derisive and hostile and put me on the phone with the owner who berated at me loudly and to no end on the phone- a lost opportunity to just explain policies and move on. Much unnecessary drama and attitude. The second receptionist could not be bothered to even answer a simple question about location of tourist attractions. However, the cleaning staff saved the day! I lost an expensive watch that I had assumed to have slipped off my wrist in the street but it turned out to be that it was somewhere in the room: the cleaning lady found it and delicately placed it where I could see it as soon as I got in the room. If it were not for the honesty and the proficient cleaning job of the staff, I would have scored this hotel with a 1.

10/10 Excellent

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

ANA, Plantation

Liked: Cleanliness, staff & service
It is in the heart of Madrid. Our room was a bit small but clean. It is good if you are in a budget.
Stayed 3 nights in Dec 2023

4/10 Poor

Julio

Travelled with partner
Disliked: Staff & service, property conditions & facilities
In the rooms there is a lot of noise, the cleaning was not good, there is mold in the bathtub, they were remodeling the hostel lobby and we had to walk through construction materials

10/10 Excellent

Marialily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean and comfortable; friendly and helpful staff.
Stayed 2 nights in Nov 2023

6/10 Okay

Yan

Stayed 2 nights in Nov 2023

6/10 Okay

Eduardo

Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Excellent and reasonably priced hotel Good helpful service Excellent location New and clean interior
Stayed 5 nights in Oct 2023
Response from Hostal Cstilla ll on 27 Oct 2023
We are happy to know you enjoyed your stay

6/10 Okay

Bicher, Chino Hills

Disliked: Amenities, property conditions & facilities
Good location. Bad service
Stayed 3 nights in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you for your visit, we hope that in the future your stay will be more pleasant, we will be always improving!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this hotel for four nights. It’s a basic hotel but has all you need for a comfortable stay. Very clean. Well located, within walking distance of sightseeing attractions, metro, shopping and restaurants. I can’t speak any highly of the staff, specially the housekeeping staff. Accidentally, I left out some money, and by the end of the day, I thought I had lost it somewhere; however, when I went back to my room, surprise! It was sitting on top of my suitcase. You can understand, that totally made my day. I cannot thank them enough for the wonderful experience.
Stayed 4 nights in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you very much for your visit and for choosing our establishment for your stay.We remind you that you can also rebook with us via WhatsApp.We look forward to seeing you next time.Best regards.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
Hotel very well and centrally located just off Puerta del Sol. Close to Metro with lots of shops, restaurants bars etc. Very clean with fresh towels daily. Big plus was tea/coffee making facilities. Would definitely stay there again.
Stayed 3 nights in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you very much for your visit and for choosing our establishment for your stay.We remind you that you can also rebook with us via WhatsApp.We look forward to seeing you next time.Best regards.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Las camas durísimas
Stayed 1 night in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you for your visit, we hope that in the future your stay will be more pleasant, we will be always improving!

2/10 Terrible

Marcelo

Travelled with group
Disliked: Amenities, property conditions & facilities
Es increíble que se pague 450 dólares por dos noches en un lugar tan miniatura y limitado en todos los aspectos. Pesimo
Stayed 2 nights in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Gracias por su visita, esperamos que futuras ocasiones su estancia sea mas agradable, estaremos siempre mejorando!

10/10 Excellent

Maricarmen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service. Treated with kindness.
Stayed 4 nights in Oct 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you very much for your visit and for choosing our establishment for your stay.We remind you that you can also rebook with us via WhatsApp.We look forward to seeing you next time.Best regards.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position
The room was small but comfortable. None of the furniture was fixed in place so we were able to rearrange the room a little to better suit us. A fantastic location and Madrid is an amazing city. We want to come back and would certainly stay here again.
Stayed 3 nights in Sep 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you for your visit, we hope that in the future your stay will be more pleasant, we will be always improving!

6/10 Okay

Jaime, MEDELLIN

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is in a extraordinary location. However, the rooms is in another building of the reception desk that looks a little old and not too nice. The internet and cleaners is good. The reception desk in not available until 9am.
Stayed 3 nights in Sep 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you for your visit, we hope that in the future your stay will be more pleasant, we will be always improving!

8/10 Good

Essam

Stayed 4 nights in Sep 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Thank you very much for your visit and for choosing our establishment for your stay.We remind you that you can also rebook with us via WhatsApp.We look forward to seeing you next time.Best regards.

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hostal Cstilla ll on 3 Nov 2023
Muchas gracias por su visita y por elegir nuestro establecimiento para su estadía.Le recordamos que también puede volver a reservar con nosotros via Whatssap.Esperamos verle en una próxima ocasión.Un cordial saludo.

10/10 Excellent

Julio

Stayed 3 nights in Jul 2023

2/10 Terrible

Ephraim

Travelled with group
Disliked: Room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

LUIS AGUSTIN, México

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very close to Puerta del Sol.
Stayed 3 nights in Jul 2023

10/10 Excellent

LUIS AGUSTIN, México

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
En el Centro de Madrid, cerca de todo. Muy buena opción si no se quiere algo lujoso.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2023

6/10 Okay

Bernardita

Travelled with group
Liked: Cleanliness, staff & service
The place is clean, nice hot water. The shower area is too tight, I'm a small person and I hit something when I move in that little shower area. You can hear the noise so loud from the hallway that it seems they are next to you. The important thing is, the place is decent, clean and have a hot shower.
Stayed 5 nights in Jun 2023

6/10 Okay

Robert, Santa Fe

Stayed 2 nights in Jun 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Jun 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location. Comfortable, clean room. Inconsistent hot water in the shower.
Stayed 2 nights in May 2023

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
The hostal was great, Everything was so close, transportation and entertainment was a few minutes walk, great location, the room was clean, and hotel staff was very friendly
Stayed 3 nights in May 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience staying there.
Stayed 7 nights in May 2023

6/10 Okay

ALFONSO

Stayed 3 nights in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having had to book at last minute due to previous hotel not providing what we had booked, we were a little tentative as literally opposite, but no need to worry and really wish we had booked first, nice hotel, great location, nice rooms, all very good especially at the price.
Stayed 3 nights in Apr 2023

8/10 Good

Yulei

Stayed 2 nights in Mar 2023

8/10 Good

Piotr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

2/10 Terrible

Gun, Irvine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place with terrible service. Shower water was cold. Room was bad. Will never stay again or recommend this to others..!!!!!!! Get away from this place..!
Stayed 2 nights in Dec 2022
Response from carlos on 9 Jan 2023
Nuestras instalacciones funcionan correctamente.Falta a la verdad no es buen consejo

10/10 Excellent

Juan Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from director on 9 Jan 2023
Gracias por venir. Hasta la próxima.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

2/10 Terrible

Orlagh

Stayed 5 nights in Oct 2022

8/10 Good

M

Liked: Cleanliness, staff & service, room comfort
Experience
The area is not the greatest at first glance but super interesting once you start walking around. Building is old, small balcony had cobwebs and cracked window pane. Room and linens were super clean and that all that really counts.
Stayed 2 nights in Oct 2022

8/10 Good

Janice

Stayed 1 night in Oct 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Lilian

Stayed 2 nights in Sep 2022