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Uncomfortable bed and pillows. Average room size. A/C not working properly (fan only), not cooling. Good deal for the hotel. Walking distance to restaurants and sightseeing.
JORGE
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 26 Mar 2024
Dear Jorge,Thank you for sharing your feedback with us. We are glad to hear that you found our hotel to be a good deal and appreciated its proximity to restaurants and sightseeing attractions. However, we apologize for any inconvenience not meeting your expectations. Please note that the air conditioning is switched on during the summer season.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Kind regards,
4/10 Poor
Glorivee, Homestead
Travelled with group
24 Mar 2024
Disliked: Amenities
The beds are really hard. The AC was not working properly and the front desk would not help they said that until the morning that maintenance would come. They had AC controlled during the Winter but those days was hot outside . They would not replace the bathroom amenities. Terrible very noisy since we had to open the windows because it was really hot in the room .
Glorivee
Stayed 3 nights in Mar 2024
Response from Guest Relations Manager on 26 Mar 2024
Dear Glorivee,Thank you for taking the time to share your review. We sincerely appreciate your valuable feedback as it helps us identify areas where we can improve our guest experience. We were disappointed to learn of the shortcomings you experienced and hope you will accept our apologies.We regret to hear that you found the bed too hard. While our mattresses are of medium firmness, which is the recommended standard for hotel establishments, we understand that individual preferences may vary.Regarding the temperature in your room, we strive to accommodate the needs of all our guests. We utilize extended weather forecasts and historical data to determine when to switch our systems each fall and spring. Generally, the air conditioning is turned on mid-April. We apologize for any discomfort you experienced.We are also very sorry to hear that the bathroom amenities were not dutifully replaced. Please rest assured that this is not reflective of our usual standards. Our Reception team is available to assist you with any toiletries you may need during your stay.Please know that we take your comments seriously, and we will address these concerns with our team to make any necessary improvements. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future for a more comfortable stay.Kind regards,
Wonderful! This hotel is close to everything, we walked everywhere. We had to take metro to Atocha train station and It was only a few steps away. The room with. Balcony was very spacious and great shower. The staff is helpful and very friendly. Will be back soon
Not sure if it was an exception, but the bathroom of our room (on the 3rd floor) was nothing like the pictures.
It was very dark, with an old bathtub. Also, the bed was very hard and not comfortable at all.
The location of the hotel is excellent. Easy walk to shops, restaurants, cafes and lots of tourist attractions like the Palace. Staff were very friendly and spoke excellent English. Room small but has everything you need and was clean. Only do breakfast but this had lots of different choices, hot and cold. Metro 1 minute away and doesn’t take too long to the airport. Would definitely recommend for a weekend visit to Madrid.
Robert
Stayed 2 nights in Nov 2023
8/10 Good
LINDA
Travelled with group
14 Nov 2023
Liked: Cleanliness, staff & service
Great location with lack of amenities
Location of this hotel is great. It lacks some of the amenities that I found in other hotels in Spain, including a mini-fridge. The air conditioning didn't work and the location above a busy street means that one cannot leave the window open. The beds were too hard and not comfortable.
Excellent location in the center of the city.Easy walking distancebto attractions. The facility is out of date, but comfortable in general. Very friendly staff.
We were able to walk the street in the middle of the road. The street was for pedistrians and of course the service vehicles. It is nice to be able to walk down the middle of a road and see whats on both sides.
This is a great location close to everything I wanted to do in the city as well as close to where my daughter is living. Room is small but has everything you need. Beautiful patio out of my room was unexpected.
Hotel was very clean and convenient to everything. Exceeded our expectations. Beds were very comfortable. Very nice restaurant bar with tapas in the back alley behind the hotel.
Catherine
Stayed 1 night in Sep 2023
Response from Guest Relations Manager on 22 Sept 2023
Dear Catherine,Thank you so much for taking the time to share your kind words about your recent stay at our hotel. We are truly delighted to hear that your experience exceeded your expectations.We are thrilled that you found our hotel to be very clean and conveniently located, making it easy for you to access everything you needed during your stay. It is also wonderful to know that our comfortable beds contributed to a great night's sleep.It was our pleasure to have you and your family as our guests, and we do look forward to welcoming you back in the future. Warm regards,
This hotel is super nice and convenient as you only steps away from puerta del sol, aplaza mayor, gran vía etc
The only thing was I got room 707 next to elevator and it can get noisy by 7 am
Great hotel overall. Location was amazing.
Only feedback is regarsing breakfast, not the best value for money.
The rooms could also use some good sound proofing, as you can heat everything from the neighboors room, including shower and tv, not much privacy.
Air conditioning was not effective and controlled centrally. We were in middle of heat wave but AC won’t go below 24 degrees. Location is good but lacked some basic amenities like fridge, water cooler. The drains in the bathrooms were clogged.
I couldn't ask for a better location to stay in Madrid. Right in the center of everything. I asked for a quiet room and they accommodated. The service is great. They directed me to a laundromat when I needed one, as well as anything else I asked. The breakfast selection was excellent. Will definitely stay here when I return to Madrid!