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Reviews of Leonardo Hotel Madrid City Center

3 out of 5
Leonardo Hotel Madrid City Center
Calle de Alberto Aguilera 18, Madrid, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 942 reviews" "
Rating 8 - Good. 366 out of 942 reviews" "
Rating 6 - Okay. 73 out of 942 reviews" "
Rating 4 - Poor. 26 out of 942 reviews" "
Rating 2 - Terrible. 10 out of 942 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything right, not complaint.
Stayed 6 nights in Apr 2024

10/10 Excellent

Lianet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 28 Apr 2024
Dear Lianet,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Hotel in central location easy to get around.
Stayed 4 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Dear Beth,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time in Madrid and travelled alone. My stay at this property was great. The staff are very helpful, respectful and accomedating. The rooms are clean, the bathroom was very clean and relaxing for me. The location is very convenient. The breakfast was very good.
Stayed 5 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 27 Apr 2024
Dear Adela,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

4/10 Poor

jose

Disliked: Cleanliness, property conditions & facilities
Not good
Stayed 1 night in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Dear Jose,First of all, I would like to thank you for the time you spent in sending us your assessment. I am very sorry that this time we have not met your expectations and I apologize for all the inconvenience.We remain at your entire disposal,

4/10 Poor

jose

Travelled with group
Liked: Amenities
Disliked: Cleanliness
The hotel is not good by the price
Stayed 2 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Dear Jose,First of all, I would like to thank you for the time you spent in sending us your assessment. I am very sorry that this time we have not met your expectations and I apologize for all the inconvenience. We remain at you entire disposal.

8/10 Good

Ricardo, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really good!
Stayed 3 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Dear Ricardo,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

8/10 Good

ELBA

Travelled with group
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Dear Elba,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

8/10 Good

Eva

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 26 Apr 2024
Estimada Eva,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

6/10 Okay

Seidrick

Liked: Staff & service
Disliked: Amenities
Location was great. Transportation was easy to find. Close to all types of shops. Even found a gym nearby. Upsetting the hotel did not have a gym nor business center.
Stayed 4 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 16 Apr 2024
Dear Seidrick,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.We are at your disposal,

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very recomendable, good servive, nice staff, great location. I will repeat for sure
Stayed 3 nights in Apr 2024
Response from Beatriz Aguirre. Operations Manager on 8 Apr 2024
Dear Ernesto,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 2 Apr 2024
Thank you for choosing our establishment for your last stay in Madrid. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. It will be a pleasure to welcome you once again in our hotel.Best regards:

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice Staff
Stayed 13 nights in Mar 2024
Response from Beatriz Aguirre Operations Manager on 23 Mar 2024
We are very pleased to hear that you would definitely stay with us again. Comments like yours, help us to continue improving and we really want to thank you for these nice words.We would love to welcome you in the future.Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 23 Mar 2024
We are pleased to know you enjoyed your experience with us and the city. Best regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is located in a nice area, metro just 2 min walk, shop just around the corner, overall a very nice 3 night stay, would book again.
Stayed 3 nights in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 23 Mar 2024
We appreciate the time that you took to post your comments. We are pleased to know you enjoyed your experience with us and the city. It will be a pleasure to welcome you once again in our hotel.Best regards

10/10 Excellent

Inderjit

Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay, everything was quick and easy.
Stayed 2 nights in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 23 Mar 2024
We appreciate the time that you took to post your comments. We are pleased to know you enjoyed your experience with us and the city. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!Best regards

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 23 Mar 2024
Our main goal is to help our guests to enjoy their stay in the city. We are glad to hear that you enjoyed your stay with us. We will be satisfied to welcome you next time you are in our city.Best regards

8/10 Good

Carlos

Stayed 3 nights in Mar 2024
Response from Beatriz Aguirre. Operations Manager on 2 Apr 2024
Nos complace saber que el Hotel Leonardo Madrid City Center estuvo a la altura de sus expectativas ya que uno de nuestros principales objetivos es la satisfacción de nuestros clientes. Nos encantaría poder darle la bienvenida una vez más en nuestro Hotel.Un cordial saludo:

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio con el cliente muy amable todo el personal.
Stayed 9 nights in Feb 2024
Response from Beatriz Aguirre. Operations Manager on 7 Mar 2024
Estimada Maria,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.

10/10 Excellent

Astrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el hotel hermoso por dentro, servicio de empleados excelente y te guardan las maletas si lo necesitas.
Stayed 3 nights in Feb 2024
Response from Beatriz Aguirre. Operations Manager on 2 Mar 2024
Estimada Astrid,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

8/10 Good

Sally

Travelled with family
Great location v easy access to metro or a walk into the city
Stayed 3 nights in Feb 2024
Response from Beatriz Aguirre. Operations Manager on 28 Feb 2024
Dear Sally,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

8/10 Good

GILDA, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Beatriz Aguirre. Operations Manager on 28 Feb 2024
Dear Gilda,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,

6/10 Okay

Paul

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Beatriz Aguirre. Operations Manager on 16 Feb 2024
Dear Paul,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.We are at your disposal,

10/10 Excellent

Rathnadevi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was well maintained. Rooms were very clean and comfortable.
Stayed 1 night in Jan 2024
Response from Beatriz Aguirre. Operations Manager on 7 Feb 2024
Dear Rathnadevi,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

8/10 Good

Draeyton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Beatriz Aguirre, Operations Manager. on 24 Jan 2024
Dear Draeyton,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal.

8/10 Good

Yamilin, San Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a nice, walkable neighborhood with many options within walking distance. We didn't have an option for New Year's Eve. The breakfast buffet was good.
Stayed 7 nights in Dec 2023
Response from Beatriz Aguirre. Operations Manager on 20 Jan 2024
Dear Yamilin,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal.

8/10 Good

MARIA

Stayed 3 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 7 Feb 2024
Estimada Maria,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo y muy bien atendido
Stayed 2 nights in Jan 2024
Response from Beatriz Aguirre, Operations Manager. on 13 Jan 2024
Estimado Raquel,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Beatriz Aguirre Operations Manager on 10 Jan 2024
Estimada Claudia,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with very helpful staff. I liked the area and it was convenient to get anywhere.
Stayed 2 nights in Jan 2024
Response from Beatriz Aguirre. Operations Manager on 10 Jan 2024
Dear Megan,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

4/10 Poor

Sabrina

Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Beatriz Aguirre. Operations Manager on 10 Jan 2024
Dear Sabrina,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.We are at your disposal,

8/10 Good

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing I can say is the WiFi connection could be better in tne rooms
Stayed 3 nights in Nov 2023
Response from Beatriz Aguirre. Operations Manager on 28 Nov 2023
Dear Jose ,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay. It will be a pleasure to welcome you again. Sincerely,

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelent location and very good service.
Stayed 4 nights in Nov 2023
Response from Beatriz Aguirre. Operations Manager on 18 Nov 2023
Dear Rosa,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Goog
Stayed 3 nights in Nov 2023
Response from Beatriz Aguirre, Operations Manager. on 13 Nov 2023
Dear Alfredo,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,Beatriz Aguirre. Operations Manager

8/10 Good

Ales

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Nice hotel, location was o.k.. a room a bit too small for 3 people, rich breakfast.
Stayed 2 nights in Oct 2023
Response from Beatriz Aguirre. Operations Manager on 6 Nov 2023
Dear Guest,Thank you for your feedback. It is a pride to know that we have satisfied your expectations during your stay.It will be a pleasure to welcome you again.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a great neighborhood. Comfortable bed-comfortable room.
Stayed 2 nights in Oct 2023
Response from reception on 3 Nov 2023
Dear Guest, Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers. We hope to welcome you again. We are at your disposal, Beatriz Aguirre. Operations Manager.

10/10 Excellent

Dajiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a perfect hotel for us! We were visiting our daughter who lived across the street on an international program. We were debating between this 3-star, a nearby 4-star and a further away 5-star. In the end, we chose this one mainly for its convenience of location and the breakfast it offers, but wary that it might be noisy because it’s facing the busy street, as other reviewers suggested. Lo and behold, we had a wonderful stay and felt so lucky that we made the right decision. Everything was perfect in our view, that it was nice and quiet, clean with decent breakfast, and that all the staff was wonderful and helpful, eager to please. We really don’t have anything to pick on even if we want to. On top of all that, location does matter that we got to see our daughter in and out easily and frequently, that there were good restaurants and coffee shops nearby, and that we were able to walk to many attractions. We think this 3-star hotel delivers 4-star services but only with 3-star prices. Excellent value indeed!
Stayed 2 nights in Oct 2023
Response from Beatriz Aguirre, Operations Manager. on 30 Oct 2023
Dear Guest,Thank you very much for sharing your opinion about the Leonardo Madrid City Center. It is a pleasure for us to know that you enjoyed your stay.We look forward to welcoming you again.Best regards,

10/10 Excellent

Rouzbeh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Overall very satisfied.
Stayed 3 nights in Oct 2023
Response from Beatriz Aguirre. Operations Manager on 24 Oct 2023
Dear Rouzbeh,Thank you very much for sharing your opinion about the Leonardo Boutique Hotel Madrid. It is a pleasure for us to know that you enjoyed your stay.We look forward to welcoming you again.Best regards,

10/10 Excellent

William

Stayed 1 night in Oct 2023
Response from Beatriz Aguirre. Operations Manager on 20 Oct 2023
Dear William,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Noel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Beatriz Aguirre. Operations Manager on 20 Oct 2023
Dear Noel,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Ana, Miami

Stayed 1 night in Sep 2023
Response from reception on 3 Nov 2023
Dear Guest, Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers. We hope to welcome you again. We are at your disposal, Beatriz Aguirre. Operations Manager.

8/10 Good

Xavier

Stayed 10 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 12 Oct 2023
Estimado Xavier,Gracias por su valoración. Es un placer conocer que hemos satisfecho sus expectativas durante su estancia. Seguimos trabajando día a día, para aumentar el nivel de satisfacción de nuestros clientes.Esperamos darle de nuevo la bienvenida.Quedamos a su disposición,

10/10 Excellent

Jonathan

Business traveller
In a nice neighbourhood with easy access everywhere. Good breakfast buffet selection. Lots of staff on hand to help, all very professional.
Stayed 4 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 29 Sept 2023
Thank you for choosing our establishment for your last stay in Madrid, and for your positive assessment. Your comments about our location, service and quality, are the best reward and encouragement to continue making our guests' stay an unforgettable experience. We would love to welcome you in the future

8/10 Good

Karina

Stayed 4 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 15 Oct 2023
Dear Karina,Thank you very much for sharing your opinion about the Leonardo Madrid City Center. It is a pleasure for us to know that you enjoyed your stay.We look forward to welcoming you again.Best regards,Beatriz Aguirre. Operations Manager

10/10 Excellent

CIPRIANO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 22 Sept 2023
Estimado Cipriano,Gracias por su valoración. Es un orgullo conocer que hemos satisfecho sus expectativas durante su estancia.Será un placer darle de nuevo la bienvenida.Atentamente,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 12 Sept 2023
we would like to thank to you for sharing your experience with other users and we expect to see you again in your next visit to the city. It will be a pleasure to welcome you once again in our hotel

10/10 Excellent

Dylan

Stayed 2 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 13 Sept 2023
We are glad to hear that you enjoyed your stay with us.Our main goal is that our guests enjoy their experience in the Hotel. We would love to welcome you in the future.Best regards

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and room! Very friendly people
Stayed 1 night in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 22 Sept 2023
Estimado Fernando,Gracias por su valoración. Es un orgullo conocer que hemos satisfecho sus expectativas durante su estancia.Será un placer darle de nuevo la bienvenida.Atentamente,

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from major tourist sites
Stayed 2 nights in Sep 2023
Response from Beatriz Aguirre. Operations Manager on 7 Sept 2023
Dear Joe,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,

10/10 Excellent

Stylianos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip to Madrid
Great value for money, good location & very friendly staff :) We didn't have the breakfast, but there are many bakeries around the area that you can choose from everyday , next to metro station for trips around the city, overall it was a very good stay
Stayed 3 nights in Aug 2023
Response from Beatriz Aguirre. Operations Manager on 29 Aug 2023
Dear Customer,Thank you for your review. It is a pleasure to know that we have met your expectations during your stay. We continue to work day by day to increase the level of satisfaction of our customers.We hope to welcome you again.We are at your disposal,