All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I love hotel room mate Alicia. This was my second time staying there. Wonderful location, helpsul staff and great variety for dining options are to name just a few things that makes it wonderful place to stay in Madrid .
kat
Stayed 3 nights in Apr 2024
Response from Margaux - reception on 1 May 2024
Hello Kat,Thank you for the feedback, we are glad to know that you enjoyed your stay here. Have fun the rest of your trip and see you again soon,Best Regards
Response from Emmanuel- RoomMate Alicia Front Desk on 26 Apr 2024
Dear Michael, We sincerely appreciate your positive feedback regarding your stay at our hotel. It brings us great joy to hear that you enjoyed your experience with us. Our team is dedicated to providing exceptional service and ensuring our guests feel welcomed and comfortable throughout their stay. Should your travels bring you back to our area, we would be honored to welcome you again for another memorable stay. Thank you for choosing our hotel, and we look forward to the opportunity of serving you in the future.
It was a small, very well-appointed hotel. It was very clean and the staff was very helpful. The area is very central to all the interesting sights in Madrid. Our stay was short but it was very enjoyable
Alex
Stayed 1 night in Feb 2024
Response from Emmanuel- RoomMate Alicia Recepción on 21 Feb 2024
Dear Alex,We are delighted to hear that you enjoyed your stay with us! Your satisfaction is our top priority, and it is wonderful to know that we met your expectations.We look forward to welcoming you back for another memorable experience.THANKS!Emmanuel NogueirasRoomMate Alicia Front Desk
10/10 Excellent
Marie
29 Dec 2023
Marie
Stayed 1 night in Dec 2023
Response from Emmanuel- RoomMate Alicia Recepción on 31 Jan 2024
Estimada Marie, Agradecemos sinceramente la buena valoración que ha hecho de su estancia con nosotros. Nos alegra a todo el equipo saber que disfrutó de su estancia.Esperamos tener el placer de recibirla nuevamente.
Would definitely recommend staying here! The bed & pillows were like clouds. A great hotel & brsnd.
Matthew
Stayed 1 night in Nov 2023
Response from Emmanuel- RoomMate Alicia Front Desk on 31 Jan 2024
Dear Matthew, Thanks for your comment! We are delighted to hear that you enjoyed your stay with us, particularly the comfort of our beds and pillows.Providing a restful experience is our top priority.Your satisfaction is truly rewarding for our team.We look forward to welcoming you back for another pleasant stay in the future.
Very nice room with friendly & helpull staff members
Perfect location for exploring all parts of city within 20min walk, Busy plaza with plenty of Restaurants on doorstep, downside is Room can be a little noisy later in evening, as restaurants close and rubbish collections are made.
Linda
Stayed 3 nights in Nov 2023
Response from Kimberly - Front desk Room Mate Alicia on 24 Nov 2023
Dear Linda,Thank you so much for sharing your experience in Hotels.comWe are really happy to know that you enjoyed your stay with us, and you like our central location, our rooms and our customer service.It will be a pleasure for us to welcome you back soon.Best regards,Kimberly Ch - Fron desk Room Mate Alicia
Nice location. Stayed previously at Room Mate Alba around the corner. Alba is a much nicer hotel in my opinion.
Breakfast options at Alicia are poor and boring and so I'd give it a 4/10 for this. Alba breakfast options are 9/10
Yan
Stayed 3 nights in Oct 2023
Response from Eva (Accommodation manager) on 17 Oct 2023
Dear Mr Yan,Thank you very much for sharing your comments with us We are happy to know you valued the location, We take into account your comment about the breakfast to keep on working to make it better and better every day. We hope to welcome you back!
8/10 Good
Diane
9 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Great location
Diane
Stayed 3 nights in Oct 2023
Response from Miguel - Front Desk on 12 Oct 2023
Thanks for the review Diane!We are glad to know that you liked the location of our hotel.Hope to see you back soon.
our second time here, we love the location, the room, staff, and breakfast. very handy to walk to pretty much all the important sites. the room is very modern and clean with a small safe and refrigerator. tv has channels in many languages. man restaurants nearby.
Ann Jorge
Stayed 2 nights in Sep 2023
Response from Kim - Front Desk on 29 Sept 2023
Dear,Thank you so much for writing this fantastic review! It makes the entire Alicia's team happy to hear that you would come back to the hotel.Thank you for mentioning our central location, our cool rooms, staff and the breakfast. For Room Mate our guests always come first and I hope we welcome you back in Alicia so to ensure your expectations are fully satisfied. Room Mate Alicia will work hard to exceed your experience next time! Best regards,Kimberly - Front desk.
Nice place, good location. Room was very tiny, so tiny I needed to roll on the bed to get to the fridge and closet.
The hotel is very close to the Spanish Theater. Small, one way street leading to it is very clogged with traffic so if you’re taxiing to the hotel, prepare to be stuck.
Brian
Stayed 3 nights in Sep 2023
Response from Miguel - Front Desk on 15 Sept 2023
Thank you very much for the rating, Brian!We are glad to know that you liked the hotel and its location.Right in the center of Madrid the architecture gets old fashioned (at Room Mate Alicia the size of the rooms can vary between 10 and 50 sq. m) and the streets take on the shapes that their history has marked.Hope to see you back again so you can keep discovering Madrid with us.Best regards,
I highly recommend the suite with the private plunge pool. It was the highlight of my experience!
Tiffany
Stayed 2 nights in Jul 2023
Response from Miguel - Front Desk on 18 Jul 2023
Thank you for your rating and for taking the time to write such a positive review, Tiffany!We are glad to hear that you enjoyed our duplex room with pool.The Room Mate team looks forward to seeing you again soon.
10/10 Excellent
Clarence E
17 Jun 2023
Liked: Cleanliness, staff & service
The hospitality was the best I’ve ever experienced! The breakfast was extraordinary. And the location was perfect for accessing all parts of the city on foot.
Clarence E
Stayed 2 nights in Jun 2023
Response from Mihai Paris - Front Desk on 25 Jun 2023
Dear Clarence E,Thank you for taking your time and share your recent experience in Room Mate Alicia in Madrid.We are very glad to know that you enjoyed your stay. .For sure, the location will surprise you with even more hidden places to discover, we will keep maintaining the quality of our breakfast for you and our staff will be here to welcome you again in the future.Best regards,
10/10 Excellent
MIGUEL HERNANDO
Travelled with family, Travelled with partner, Travelled with group
The Hotel is beauty, in the center of Madrid. Close to anything. The people are friendly, the breakfast is great. I think the main feature is the cost-effectiveness ratio. Recommended.
MIGUEL HERNANDO
Stayed 5 nights in May 2023
Response from Mihai Paris - Front Desk on 25 Jun 2023
We are glad to hear that Room Mate Alicia breakfast, staff and location was up to your expectations.If we could also recommend guests like you we will do it for sure.Best regards,
Dear Juana,Thank you for sharing your opinion with us. We have several room categories, all of them defined in every website with the real dimensions. Please, next time do not hesitate to ask for advise about the size of the rooms to book the one that most fits in your expectations!Looking forward to your return.Best regards,Micaela G.Manager - Room Mate Alicia
The room with the balcony was honestly one of the best rooms I've ever stayed at! Near the heart of the city, clean, and very comfortable! Wish we would have been able to stay another night or two!
SIERA
Stayed 1 night in Apr 2023
Response from Micaela G. on 19 May 2023
Dear Siera,Thank you so much for your nice review, we are delighted you liked our Executice room this much! But if you liked this one, on your next visit you must see ther Duplex room with its own private minipool in the terrace, you are going to love it!Looking forward to your return :)Best regards,Micaela G.Manager - Room Mate Alicia
Response from Guillermo - Front Desk on 19 May 2023
Dear Valerie,Thank you very much for sharing your opinion. It is nice to read that you loved our hotel and the location where we are. We hope to see you soon in the future.Best regards.
Loved it!! The room with a terrace was fantastic!!
Sabrina
Stayed 1 night in Apr 2023
Response from Kim - Front Desk on 25 Apr 2023
Dear Sabrina,Thank you so much for sharing your experience. We are very happy to see you enjoyed your stay in room with terrace. Looking forward your next visit !Kim- Front desk Room Mate Alicia
10/10 Excellent
Ashley
13 Apr 2023
Ashley
Stayed 1 night in Apr 2023
10/10 Excellent
Miguel
23 Mar 2023
Miguel
Response from Margaux - Recepción on 14 Apr 2023
Buenas tardes Miguel,Gracias por el tiempo invertido en compartir su experiencia en Room Mate Alicia, es muy importante para nosotros. Esperemos volver a verle. Un saludo cordial
Very comfortable rooms, helpful staff, great location.
Gillian
Stayed 5 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Gillian,Thank you so much for your compliments, this comments from our clients always make our days :)Hope to see you very soon with us!Kind regards,Micaela G.Manager - Room Mate Alicia
8/10 Good
Verified traveller
Business traveller
26 Feb 2023
Liked: Cleanliness, staff & service
Good hotel. But room was very hot. One elevator under repair and the other one unreliable.
Verified traveller
Stayed 4 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Guest,We apologize for the inconveniences caused by the elevator under repair. We will soon have our facilities up to date and we hope to see you then one more time with us. Also, about the heating, please do not hesitate to advise us the next time, as we will do our best to make you feel comfortable.Best regards,Micaela G.Manager - Room Mate Alicia
We loved the easy access it was to the museums, to dining and to catching a taxi! It was truly very convenient and a great price. The breakfast was awesome, and satisfying each day, plus the breakfast time ended late, so we were able to relax some mornings and still catch breakfast!
Renate Eleanor
Stayed 5 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Renate,Thank you very much for your complimetns, we are delighted to know you had a fully satisfactory experience with us :) Looking forward to your next visit!Kind regards,Micaela G.Manager - Room Mate Alicia
6/10 Okay
Manchen
Travelled with family
5 Feb 2023
Liked: Staff & service
Room is old and ok…. Nothing about VIP service and certainly there’s nothing about it was our second to stay there.
Manchen
Stayed 2 nights in Feb 2023
Response from Micaela G. on 2 Mar 2023
Dear Manchen, Thank you for your comments, although we regret you did not have a fully satisfactory time with us. Actually, as per your Expedia status, we provided you with a complimentary upgrade to a one superior category room (even if it is attached to availability, this time it was possible for us to do), with views. We also placed a wine bottle in your room as a courtesy, that was also associated to your Expedia reservation. Please, if you would like to have any other extra in your reservation do not hesitate to contact the hotel previous to your arrival and we will do everyhing we can to meet your expectations.Best regards,Micaela G. Manager - Room Mate Alicia
Loved the hotel! Location couldn't be better, right on the corner of the delightful and lively Plaza Santa Ana. Double windows so we didn't get street noise. Super-comfortable beds! This will be our home in Madrid for years to come!
Amy
Response from Kim - Front Desk on 5 Dec 2022
Dear Amy,First of all, we would like to thank you for this amazing review. Thank you for mentioning our central location, and our comfortable beds. We are proud to see that we meet the expectations of our guests. The truth is that Room Mate Alicia will always be your home in Madrid, we hope to see you again at Room Mate Alicia.
I stayed here for four nights on a solo trip in Madrid. This was a great home base as it was perfectly located to all main sites and close to public transportation.
My room was small but I knew that going in. The staff is very nice and the breakfast is well stocked and tasty. I would definitely stay again!
Trina
Stayed 4 nights in Nov 2022
Response from Guillermo - Recepción on 29 Nov 2022
Dear Trina, Thank you so much for sharing your experience in Room Mate Alicia! We are very happy to read that you loved our location, our breakfast and our staff. We are looking forward to welcoming you again very soon in Room Mate Hotels!
Fantastic location and clean and comfortable rooms. Staff was also very helpful!
David
Stayed 1 night in Oct 2022
Response from Guillermo - Recepción on 29 Nov 2022
Dear David,Thank you very much for your words. We are happy that you liked the location and the hotel. We hope to see you soon in Room Mate Hotels.Best regards.
10/10 Excellent
Sara
9 Nov 2022
Sara
8/10 Good
Karen
Business traveller
29 Oct 2022
Liked: Cleanliness, staff & service, room comfort
Great location
Great location in Madrid! Comfortable bed and room. Affordable for this hotel chain. I stayed in the more expensive Room mate Alba that is just a block away from Room Mate Alicia a couple weeks before. The service and friendliness of the staff at Alicia was not as good as at Alba. But the locations are almost identical, and Alicia was much more affordable.
Excellent location, staff very friendly and helpful
giselle
Stayed 6 nights in Oct 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Giselle, Thank you for sharing your feelings about your stay with us. We are glad to know that you could enjoy the ubication and thank you for your kind words regarding our staff. Hope we can see you again. Regards
Great location, staff are very friendly and helpful! Beautiful rooms with terrace and view
NORMA
Stayed 2 nights in Oct 2022
Response from Margaux - front desk on 24 Oct 2022
Dear Norma, Thank you for the feedback regarding your stay with us. We are glad to know that you enjoyd the location and the room and that you had a good stay. Hope we can see you again soonRegards,
Dear Adriana, thank you for the feedback regarding your stay in Room Mate Alicia. We are glad to know that you enjoyed your stay with us and the location of the hotel. We hope we can see you again sometimes, Regards
I like how it is so close to everything and the staff are really friendly and helpful.
They need to fix the elevator.
Scarlett
Stayed 2 nights in Sep 2022
Response from Margaux - front desk on 27 Sept 2022
Dear Scarlett, Thank you for the feedback regarding your stay in our hotel. We are glad to know that you enjoyed the location and thank you for your knids words about us. Sorry about the lift we are working on it. Hope we can see you again soon. Regards
Gloria at the reception is the best! She gave us amazing pointers to enjoy the city to the fullest.
Diana
Stayed 2 nights in Aug 2022
Response from Gloria J. <3 - Front Desk Room-mate Alicia on 9 Aug 2022
Dear Diana,
We hope you had a nice journey coming back home!
Thank you for leaving us such a good review, I hope you get to visit Madrid to the fullest!
We will wait for you at your next stay :).
Regards
10/10 Excellent
David
31 Jul 2022
David
Stayed 2 nights in Jul 2022
Response from Gloria J. <3 - Front Desk Room-mate Alicia on 9 Aug 2022
Dear David,
We hope you had a nice journey back home. We also appreciate that you took the time to leave us such a nice mark, We hope you choose us again at your next visit to Madrid!
Regards