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Reviews of TOC Hostel and Suites Madrid

2 out of 5
TOC Hostel and Suites Madrid
Plaza Celenque 3-5, Madrid, Madrid

Reviews

9.0

Wonderful

Rating 10 - Excellent. 322 out of 512 reviews" "
Rating 8 - Good. 141 out of 512 reviews" "
Rating 6 - Okay. 29 out of 512 reviews" "
Rating 4 - Poor. 16 out of 512 reviews" "
Rating 2 - Terrible. 4 out of 512 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole, MOSMAN PARK

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property and great value. The old rooms for the communal areas have the most beautiful ceilings. I had a double room that looked out onto a leafy street with a TV and ensuite . The building is very secure and there were quite a few solo female travelers staying there. Everything is very clean. The location is excellent for shopping and seeing the main historical sights.
Stayed 1 night in Apr 2024
Response from Recepcion on 1 May 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

4/10 Poor

Diego

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The Hotel was Ok, but they could not help their guest. THere was a Heat Wave in madrid, so I ask to have the Airconditioning on. THey said that was not possible. I had to sleep with the windows open, with all the noise from the streets. So i didnt sleep well for the 3 nights there. I will never be back to these Hotel
Stayed 3 nights in Apr 2024
Response from Recepcion on 20 Apr 2024
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

4/10 Poor

Orlando

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No AC during our entire 4 day stay because they could not find a technician to turn it on; it was not damaged.
Stayed 4 nights in Apr 2024
Response from Recepcion on 20 Apr 2024
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice, safe and convenient option. It might become noisy during nights given the strategic location of the property. I would definitely host again here!
Stayed 2 nights in Mar 2024
Response from Recepcion on 21 Mar 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

4/10 Poor

Carlos, Schertz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Oi vey. This TOC property is in need of improvement. The staff can be inattentive and unresponsive until reminded they aren’t addressing your issue or concern. The room I was provided to help me with my disabilities required I climb a double staircase. The groups that stayed there felt like an invading army. To its credit they addressed my issue by putting me in a better room the first night but punishing me on the second night with stairs to climb. ☹️ Thr TOC properties in Granada and Malaga are superior to Madrid. Try them first.
Stayed 2 nights in Feb 2024
Response from Recepcion on 21 Mar 2024
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

2/10 Terrible

Fahad

Stayed 2 nights in Jan 2024

10/10 Excellent

Mohamed Aziz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Liset

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and service
Stayed 3 nights in Dec 2023
Response from Recepcion on 2 Feb 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean rooms.
Great location close to Sol and Opera Metro station. Walking distance to shops, restaurants, supermarkets and most sights. Good breakfast. Rooms are cleaned daily. Shower is excellent!
Stayed 2 nights in Jan 2024
Response from Recepcion on 17 Jan 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Kambria

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location so close to Puerta de sol
I would be happy to return when next in Madrid
Stayed 4 nights in Dec 2023
Response from Recepcion on 10 Jan 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Jefred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Bingmi

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Dec 2023
Response from Recepcion on 2 Jan 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Delma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!! Amazing staff very friendly and helpful!!
Stayed 4 nights in Dec 2023
Response from Recepcion on 2 Jan 2024
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Anamir, Toa Alta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta en una excelente localización tienes de todo a tu alrededor. Llegas facilísimo a todo lugar muy cerca a solo pasos de Plaza Mayor y el corte ingles. Lo unico que no me gusto fue que a pesar de estar limpio el baño apesta a cloaca un edor muy fuerte. Fuera de ahi esta en excelente lugar.
Stayed 3 nights in Dec 2023
Response from Recepcion on 2 Jan 2024
Muchas gracias por tu comentario! Tus sugerencias nos ayudan a mejorar. Lo tendremos en cuenta y esperamos verte muy pronto de nuevo. El equipo de TOC Madrid

4/10 Poor

Yuma

Stayed 6 nights in Dec 2023

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at TOC hostel was a great experience. The staff was helpful and location was amazing. Only negative thing I can say is the room we were given. I believe it was handicap accessible, which we didn’t request. Other than that. We enjoyed our stay.
Stayed 2 nights in Nov 2023
Response from Recepcion on 28 Nov 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal muy atento, muy seguro el hostel y cerca de todo.
Stayed 3 nights in Nov 2023
Response from Recepcion on 26 Nov 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grat stay in Madrid
Right in the heart of Central Madrid. Short walk tobthe metro and palace. Very friendly staff. No key! You use your finger print to get in. So convenient. The $10 breakfast was really good too.
Stayed 3 nights in Oct 2023
Response from RECEPCION on 6 Nov 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

6/10 Okay

Rafael

Liked: Property conditions & facilities
Disliked: Room comfort
Not to my liking
Not much space on room for getting ready backing and dressing.
Stayed 1 night in Oct 2023
Response from Recepcion on 15 Oct 2023
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

10/10 Excellent

Driss, Santo Domingo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second stay there. This place was excellent. Clean. Check-In and Out was great. Great location for touristy things within walking distance. Would definitely stay here again.
Stayed 2 nights in Sep 2023
Response from Recepcion on 15 Oct 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio. Camas, almohadas y ropa de cama confortables. AVentanas insonorizadas. No se escucha nada del ruido exterior a pesar de estar en pleno centro. Metro, autobuses, restaurantes, área de compras y supermercados cerca. Si hubiese podido extender mi estadía, me quedo. Recomendado!
Stayed 1 night in Oct 2023
Response from Recepcion on 15 Oct 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, safe and clean
Stayed 3 nights in Oct 2023
Response from Recepcion on 15 Oct 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Raul, San Salvador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We liked the convenience and great location. On the other hand, the area is rather noisy during the weekend nights. The lights in the bathroom are equipped with movement sensors and it was a little annoying that the timer is set very short. The wifi was not reliable. Shower temperature was not constant. Staff was extremely nice and helpful.
Stayed 2 nights in Sep 2023
Response from Recepcion on 6 Oct 2023
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

6/10 Okay

April

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Sep 2023

10/10 Excellent

marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto el lugar. Muy limpio, centrico y muy buen servicio!! Recomendado!!!
Stayed 2 nights in Sep 2023
Response from Recepcion on 27 Sept 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid.

6/10 Okay

SOOKYOUNG

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Alexandre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent! Using your finger as the key was convenient.
Stayed 1 night in Sep 2023
Response from Recepcion on 6 Oct 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hostel was great quiet and easy to find. Loved the fingerprint access and staff were lovely. Only downside was the shower temp kept cycling through hot and cold at popular times (likely just given the amount of people using it). Defintiely worth noting the bathroom in the room has froster doors for the toilet and shower and don't lock. Completely fine but definitely preferred having a single gender room with the setuo
Stayed 3 nights in Sep 2023
Response from Front Desk on 11 Sept 2023
Thank you very much for your review! Your suggestions help us improve! We will consider it and we hope to see you again! TOC Madrid’s team

10/10 Excellent

Georges

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place in the core of Madrid
Stayed 2 nights in Sep 2023
Response from front desk on 8 Sept 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities
Super ce
Stayed 2 nights in Aug 2023
Response from Recepcion on 28 Aug 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Driss, Santo Domingo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jose, Amman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent localtion
Stayed 1 night in Aug 2023
Response from Recepcion on 28 Aug 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

RAFAA

Stayed 1 night in Aug 2023

10/10 Excellent

Jose, Amman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!!
Stayed 3 nights in Aug 2023
Response from Recepcion on 9 Aug 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice. Very convenient located. Wifi internet in the room was useless. Is a good alternative for a family of four.
Stayed 2 nights in Jul 2023
Response from Recepcion on 18 Jul 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Exceed our expectations
Stayed 4 nights in Jun 2023
Response from TOC Madrid’s team on 11 Jul 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again!

10/10 Excellent

Lorraine, Stafford

Stayed 2 nights in Jul 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't ask for any better.
The hostel wa one of the best that I have stayed in. From checkin to checkout they did it right. Good A/C, good beds, very clean, great breakfast and kitchen area. Overall a great stay.
Stayed 1 night in Jun 2023
Response from Recepcion on 28 Jun 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from TOC MADRID on 20 Jul 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hostel!
Fantastic stay at TOC. From the service to the cleanliness of the building and rooms. Good breakfast. Overall superb. I would stay again
Stayed 3 nights in Jun 2023
Response from Recepcion on 28 Jun 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

JACQUELINE

Travelled with family
Customer service and Location
Stayed 2 nights in Jun 2023
Response from Recepcion on 28 Jun 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Suhaillie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from TOC MADRID on 20 Jul 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hostel close to the Puerta de Sol. We felt safe and comfortable.
Stayed 2 nights in May 2023
Response from Recepcion on 31 May 2023
Thank you so much for your review! We are extremely happy that you enjoyed your stay with us at TOC Hostel. We hope to see you again, TOC Madrid’s team

10/10 Excellent

Ruth

Stayed 1 night in May 2023

10/10 Excellent

Dina

Stayed 1 night in Apr 2023

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar que te permite caminar alrededor de la ciudad, tiene metro cercano.
Stayed 2 nights in Mar 2023
Response from Recepción on 28 Mar 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid.

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente breakfast
Stayed 1 night in Mar 2023
Response from Recepcion on 22 Mar 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Recepción on 17 Mar 2023
¡Muchas gracias por tu comentario! Estamos muy felices de que hayas disfrutado de tu estancia en TOC Hostel. Te esperamos pronto, el equipo de TOC Madrid.