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Reviews of Zleep Hotel Madrid Airport

3 out of 5
Zleep Hotel Madrid Airport
Avenida de Aragón 402, Madrid

Reviews

8.8

Excellent

Rating 10 - Excellent. 442 out of 747 reviews" "
Rating 8 - Good. 184 out of 747 reviews" "
Rating 6 - Okay. 76 out of 747 reviews" "
Rating 4 - Poor. 26 out of 747 reviews" "
Rating 2 - Terrible. 19 out of 747 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Good 👍 like everything:)
Stayed 1 night in Apr 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Best Customer Services in the Whole country
Stayed 1 night in Apr 2024

10/10 Excellent

Iona

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and convenient location
Stayed 1 night in Apr 2024

6/10 Okay

juan

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Shuttle to airport only runs in the morning til 9 am after that no shuttle.
Stayed 1 night in Apr 2024

10/10 Excellent

villash

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No main course only breakfast
Stayed 2 nights in Apr 2024

6/10 Okay

Lara

Liked: Cleanliness, property conditions & facilities
The hotel is close to the airport and clean but I didn’t enjoy the stay. Doesn’t have any Spanish vibes as all. The AC is not adjustable, too cold in the room. Asking for help didn’t help to resolve the issue.The early check in is a friendly 10 euro per hour (( The breakfast is Very limited (boiled eggs instead of omelette, and the rest is limited as well). The location is not good, nothing around.
Stayed 3 nights in Apr 2024

6/10 Okay

troy

Travelled with partner
Good value but a bit of an inconvenient location. Nothing was near.
Stayed 2 nights in Apr 2024

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está bien por su precio, pero queda muy lejos de la ciudad, el desayuno es malo y caro, el personal es amable y el hotel es limpio
Stayed 2 nights in Mar 2024

10/10 Excellent

Daisy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds we were able to rest
Stayed 2 nights in Apr 2024

4/10 Poor

Rodolfo, Berkeley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Omololu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and I really loved my room
Stayed 2 nights in Apr 2024

6/10 Okay

Luis

Travelled with partner
The Hotel is very nice and clean but transport/acces is really complicated not as close to the airport for convenience neither centric
Stayed 1 night in Apr 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late at night and left very early in the morning. I think the property was just ok, not many things around. There was no water at some point. Fortunately it was close to midnight and just finished brushing my teeth. Don't know how much that lasted but it was ok when I had to get ready to leave.
Stayed 1 night in Apr 2024

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo hotel y atención de primera
Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very confortable place, clean and excelente service.
Stayed 1 night in Apr 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good AirPort hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Anna Sophia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great layover hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nuevo cerca del aeropuerto, 13 minutos en Taxi
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Stayed 1 night in Apr 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location to get to airport
Stayed 1 night in Feb 2024

6/10 Okay

Salvador

Travelled with family
Liked: Amenities
It’s ok!
Stayed 1 night in Apr 2024

10/10 Excellent

Javier

Stayed 1 night in Apr 2024

8/10 Good

Osacar

Stayed 2 nights in Mar 2024

8/10 Good

KISHORE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Hotel !!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Katherine, EDMONTON

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 2 nights in Mar 2024

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities
Great quality-price, location and service
Stayed 2 nights in Mar 2024
Response from Adrián Alonso - Front Desk on 31 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

6/10 Okay

Nagarjuna, Fremont

Disliked: Amenities, property conditions & facilities
A very utilitarian room with no extras. Hotel looks like an old warehouse
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Liked: Staff & service, property conditions & facilities
This hotel is simply perfect for layovers
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 29 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

8/10 Good

Miguel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was not as polite as expected to guide visitors
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 2 Apr 2024
We apologize for the experience you had with our staff. Providing excellent service and hospitality is our top priority, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we will address this issue with our team to ensure that all guests receive the courteous and helpful assistance they deserve. If there's anything else we can assist you with or if you have further feedback, please feel free to reach out to us.Adrian Alonso - ReceptionZleep Hotel Madrid Airport

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is perfect - spotless clean, aesthetic, practical. A real pleasure. The only fault I could see is that for a hotel close to the airport a shuttle from and to the airport would be a good idea.
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 31 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

6/10 Okay

Kaleigh

Stayed 1 night in Mar 2024

6/10 Okay

jazmin

Stayed 1 night in Mar 2024

8/10 Good

Mark, Gold Canyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 29 Mar 2024
Estimado Huésped,Muchas gracias por tomarse el tiempo para valorar nuestro hotel Zleep Madrid Airport.Esperamos tener la oportunidad de darle la bienvenida de nuevo en un futuro próximo.Un cordial saludoEquipo Zleep Madrid Airport

10/10 Excellent

MAN CHONG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10 mins drive to the airport, recommend for early flight travellers to stay a night with zleep.
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 31 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I am sorry to say I will never stay in this hotel again. The rooms are not modern, they are positively sparse, I felt like I was in a prison cell with the concrete ceiling and none existent furniture. The worst part and the reason why I will never stay there again is there was a horrendous bathroom smell, it was so bad, I had to keep the door closed at all times and when I walked in there had to cover my nose. It was bad enough that I didn’t even shower for the single night I stayed there. An airport shuttle would have been appreciated but it looks like none of the nearby hotels offer it either. Overall, very disappointing for the price.
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 2 Apr 2024
We're sincerely sorry to hear about your disappointing experience during your stay with us. Providing a comfortable and pleasant environment for our guests is our utmost priority, and we regret that we fell short of meeting your expectations on this occasion. Please accept our apologies for the issues you encountered with the room condition and the unpleasant bathroom smell.We take your feedback seriously and will investigate the concerns you raised to ensure that they are promptly addressed. Your comfort and satisfaction are important to us, and we strive to make improvements based on valuable feedback like yours.Regarding the airport shuttle service, while we don't currently offer this amenity, we appreciate your suggestion and will consider it as we continue to enhance our services.We understand your decision not to stay with us again, but we hope you'll reconsider in the future, as we'd love the opportunity to provide you with a much-improved experience.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly.Adrian Alonso - ReceptionZleep Hotel Madrid Airport

10/10 Excellent

Stephen, Richibucto Road

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple check-in, clean and quiet room - a great option for an overnight before catching an early flight.
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 31 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had great stay.
Stayed 5 nights in Mar 2024
Response from Adrián Alonso - Front Desk on 14 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

Una Tuong Kim Nguyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, spacious, clean, modern. We loved our stay. Highly recommended.
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 14 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

8/10 Good

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No public transportation to the hotel from the airport
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 12 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets are clean and the staff are accommodating and friendly.
Stayed 5 nights in Mar 2024
Response from Adrián Alonso - Front Desk on 12 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 12 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

4/10 Poor

Joseph

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Adrián Alonso - Front Desk on 12 Mar 2024
Thank you for sharing your experience with us. We appreciate your feedback and will work diligently to address any concerns you may have had. Your insights are invaluable as we strive to enhance our services and ensure a positive experience for all our guests.Warm regards,

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern, spacious, very comfortable, nice breakfast
Stayed 1 night in Feb 2024
Response from Adrián Alonso - Front Desk on 9 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern, so fit my need, great value, would stay again
Stayed 1 night in Mar 2024
Response from Adrián Alonso - Front Desk on 9 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport. Nice and clean.
Response from Adrián Alonso - Front Desk on 9 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team

2/10 Terrible

Eleyvin, Barnhart

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
Definitely an airport hotel to stay if your flight got canceled and you need a place to crash for the night. I don’t recommend this place and I’m never coming back to this hotel. Avoid if you can.
Stayed 1 night in Feb 2024
Response from Adrián Alonso - Front Desk on 12 Mar 2024
Dear Eleyvin,We're sorry to hear about your disappointing experience at our hotel. We strive to provide a comfortable and convenient stay for all our guests, and it's regrettable to learn that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will use it to address any issues and improve our services. If there's anything specific you'd like to share with us, please feel free to reach out. We hope you'll reconsider and give us another chance to exceed your expectations in the future.Adrian Alonso - ReceptionZleep Hotel Madrid Airport

10/10 Excellent

Robert, Grand Mound

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and modern. This is my second stay. Getting to and from the airport is easy
Stayed 1 night in Feb 2024
Response from Adrián Alonso - Front Desk on 9 Mar 2024
Dear Guest,Thank you very much for taking the time to review our Zleep Madrid Airport hotel.We hope to have the opportunity to welcome you back in the near future.Best regardsZleep Madrid Airport Team