Magione Church

L’eau de la piscine n’était pas claire et j’aurais souhaité qu’elle soit mieux entretenue

Our stay was extremely disappointing, mainly due to the poor service from the staff. I wanted to book a massage during our stay, but every time I asked, I was given a different time to come back. When I returned at the times I was told, I was then informed that the massage therapist wasn't available and that I should have come at a different time. It was impossible to make a booking. The lack of basic service was also frustrating. I asked for a cup of ice and was told I had to wait until the restaurant opened at 5:30 p.m. They also couldn't provide a simple bowl because the restaurant was closed. When I asked for an iron, I was told they didn't have one, but they were happy to charge €20 for dry cleaning instead. Breakfast was very limited, and the few hot options available—such as eggs, bacon, beans, and vegetables—were consistently cold. To make matters worse, there was mould in the shower, which was unacceptable. The biggest issue was privacy. We left the "Do Not Disturb" sign on our door, yet staff still entered our room and moved our belongings. At the front desk, they even commented that the bed "looked like it hadn't been slept in," confirming that someone had been inside our room despite our request not to be disturbed. Staff also repeatedly asked where we had been whenever we returned, which felt intrusive. Overall, the service was unhelpful, inconsistent, and lacked respect for guests' privacy. Unfortunately, I would not stay here again.