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Reviews of Hotel Jaiba Mahahual

2.5 out of 5
Hotel Jaiba Mahahual
Carretera Cafetal - Mahahual, KM 55 Calle Jaiba, Mahahual, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 24 out of 31 reviews" "
Rating 8 - Good. 4 out of 31 reviews" "
Rating 6 - Okay. 1 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, nice rooftop area.
Stayed 1 night in May 2024

10/10 Excellent

Neave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
My stay at Hotel Jaiaba - a fluke scheduled during a huge mess to get on a cruise ship - ended up as the best part of my vacation week. Easy to reserve online by phone from the States last minute, and they have WIFI in the rooms which helped with my travel snafu final plans. The room was quiet, the bed super comfortable, and I had the upper level lanai with a hammock to myself. Had a delicious dinner a quick taxi ride away on recommendation by the staff, who spoke English (after a rather harrowing 4.5 hour no conversation “taxi shuttle” ride from Cancun). The best coffee and sugar ever. Peaceful and affordable. Thank you!
Stayed 1 night in Mar 2023
Response from Hotel Jaiba Mahahual on 9 Apr 2023
Thank you very much for choosing us and for your good comments, we are very happy that you enjoyed your stay. We will continue working to offer our guests a pleasant stay.

10/10 Excellent

Erin

Stayed 1 night in Feb 2023
Response from Hotel Jaiba Mahahual on 9 Apr 2023
Thank you very much for choosing us and for your good comments, we are very happy that you enjoyed your stay. See you soon!

10/10 Excellent

Lazaro

Stayed 1 night in Oct 2022

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful Stay At Hotel Jaiba
Staying at Hotel Jaiba Mahahual was a restful and healing experience and just what I needed. The hosts were friendly, welcoming, and attentive.The room and premises were very clean. Hotel Jaiba is pleasantly decorated with plants and ocean-themed decor. It is a short walk, or hotel ride, to the beach and the boardwalk (malecon). Shop for fresh fruit at nearby Super El Chino.
Stayed 8 nights in Feb 2022
Response from Hotel Jaiba Mahahual on 6 Mar 2022
Thank you so much for your kind comments Colleen. We hope see you soon dear friend ♥️♥️

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
It was great! Excellent service. Would definitely come back!!
Stayed 1 night in Sep 2019
Response from Hugs from Mahahual, Mexico. <3 on 17 Oct 2019
We hope see you soon Maria! :D Hugs from Mahahual, Mexico. <3

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great personalized service. Great nature views and price
Stayed 1 night in May 2019
Response from Grateful our best guests on 20 May 2019
Thank you so much. We will be waiting for you soon :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms - friendly staff- be aware of the road
Great room, friendly staff, close to road
Stayed 5 nights in Apr 2019
Response from Thank you so much for chose us on 25 Apr 2019
Thank you so much for chose us We´ll be waiting for you soon. Hugs from Mahahual Quintana Roo México, La Joya Escondida del Caribe Mexicano.

10/10 Excellent

Neringa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel with very friendly staff
Best service I have ever had, feels like at friends house not in a hotel. Location a bit outside, but taxi only 20 pesos per trip. Amazing relax area on the roof. My best recommendations! And the welcome surprise on my bed i swear was something so sweet and amazing! Thank you
Stayed 3 nights in Dec 2018
Response from Hotel Jaiba Mahahual on 2 Jan 2019
Thank you a lot for your comments Neringa, was a pleasure met you and we hope see you soon in our hotel. Hugs and best wishes Happy New Year!

2/10 Terrible

MAYRA EDITH

Stayed 1 night in Oct 2023

8/10 Good

Erika

Liked: Cleanliness, staff & service
El lugar es bonito, a
Stayed 2 nights in Dec 2021
Response from Hotel Jaiba Mahahual on 1 Jan 2022
Gracias Erika! 🤗

6/10 Okay

Hector

Liked: Cleanliness, staff & service
Desproporcionado precio-servicio
El precio es alto en relación a lo que ofrecen. Las instalaciones demasiado limitadas. La atención de las encargadas EXCELENTE. Se esmeran por la decoración y por la limpieza.
Stayed 2 nights in Dec 2021
Response from Hotel Jaiba Mahahual on 30 Dec 2021
Gracias por sus amables comentarios todo nos ayuda a mejorar ♥️🙏

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, muy limpio, nos dieron un ascenso de habitación gratis, todo muy bien
Stayed 3 nights in Nov 2021
Response from Hotel Jaiba Mahahual on 8 Nov 2021
Gracias por habernos elegido, ¡Los esperamos pronto Ana! Saludos desde Mahahual.

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Stayed 1 night in Jun 2021

10/10 Excellent

Nestor francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Tuvimos una experiencia excelente mi esposa y yo quedamos satisfechos del hotel , tienen un excelente servicio las chicas que nos atendieron fueron amables desde la llegada , recomendadisimo el hotel
Stayed 2 nights in Nov 2020
Response from Sol&Mer on 18 Nov 2020
Hola Sr. Néstor! Muchísimas gracias por sus amables comentarios, estamos muy felices que hayan disfrutado mucho su estancia con nosotros. ¡Los esperamos pronto!

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel établissement
Très bon accueil. Jolie chambre. Nous avons été surclassé. A savoir : il faut compter 15 minutes à pied pour se rendre à la plage.
Stayed 2 nights in Feb 2020
Response from Thank you for your kindly comments on 18 Feb 2020
Thank you for your kindly comments, we hope see you soon. :)

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Lugar Especial en Mahahual
Fue una estancia perfecta, no hay otra palabra para describirlo. El hotel es muy bonito, siempre limpio, adecuado a lo que buscaba, cómodo y con lo necesario para pasarla rico, el internet es excelente. Las chicas en recepción son muy atentas, amables, siempre preocupadas por la comodidad y bienestar del huésped y además, puedes confiar en sus consejos sobre sitios a visitar para comer o disfrutar en Mahahual y alrededores. En general mi familia y yo quedamos muy satisfechos con el Hotel Jaiba. lo recomendamos definitivamente y creemos que es un lugar especial en esa joya que es Mahahual.
Stayed 5 nights in Jul 2019
Response from Saludos desde el corazón de la Costa Maya on 2 Aug 2019
Agradecemos mucho sus amables comentarios, como siempre es un placer atenderlos como se merecen. Saludos desde el corazón de la Costa Maya, Mahahual Quintana Roo México.

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Siempre será un honor recibirlos on 13 Jun 2019
Siempre será un honor recibirlos, los esperamos muy pronto. Un gran abrazo desde Mahahual, Quintana Roo, México, la Joya del Caribe Mexicano.

10/10 Excellent

Nessde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia verdaderamente agradable, unas atenciones únicas, el recibimiento fue de lo mejor, quedamos muy satisfechos con el servicio. Gracias
Stayed 2 nights in Apr 2019
Response from Gracias por elegirnos on 13 Jun 2019
Gracias por elegirnos, serán siempre bienvenidos, tienen su casa aquí en Mahahual, los esperamos pronto :) Saludos desde Mahahual, Quintana Roo México, La Joya Escondida del Caribe Mexicano :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La calidez de la srita de la recepcion es increible. Definitivamente, me volvere a hospedar de nuevo aqui.
Stayed 1 night in Apr 2019
Response from Siempre será un honor recibirlos ;) on 23 Apr 2019
Siempre será un honor recibirlos los esperamos ¡muy pronto! Hotel Jaiba Mahahual Quintana Roo México

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel, cómodo y muy limpio excelente atención
Stayed 1 night in Apr 2019

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Muy amable la recepcionista, nos atendieron muy bien y super limpias las áreas
Stayed 1 night in Mar 2019
Response from Nuestra casa es su hogar on 3 May 2019
Gracias por sus amables comentarios siempre será un enorme honor recibirlos, recuerden que Jaiba es su segunda casa. Saludos desde Mahahual, Quintana Roo

10/10 Excellent

alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente anfitrionas Sol y Diana
Stayed 1 night in Mar 2019
Response from Saludos desde Mahahual Quintana Roo on 1 Apr 2019
Te esperamos muy pronto Alma, abrazos enormes :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Nice and cheap. A bit far from the village. Lovely staff.
Stayed 2 nights in Dec 2018
Response from kindly comments on 5 Jan 2019
Thanks a lot for your kindly comments. Hope see you soon :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El staff es insuperable y se esmeran en verdd en a
El hotel esta limpio y bien cuidado. La atencion del equipo es impecable y el staff nos dejaba recados en lanhabitcion con cuentas. Muy atentas siempre. El hotel no esta en una zona tueistica pero la atencion que recibes es de primera.
Stayed 5 nights in Dec 2018
Response from Hotel Jaiba Mahahual on 5 Jan 2019
Los esperamos muy pronto fue un gusto tenerlos en nuestra hogar. ¡Abrazos enormes! Hotel Jaiba Mahahual

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper de lujo
No hay palabras para describir el buen trato de sus anfitrionas Sol,Diana,Julia,y Valeria la habitación súper limpia y una tranquilidad como no se imaginan todo estuvo de lujo ese es mi humilde opinión
Stayed 1 night in Dec 2018
Response from Hotel Jaiba Mahahual, su casa vacacional on 3 Jan 2019
Agradecemos mucho sus amables comentarios, le enviamos un enorme abrazo Sol, Diana, Julia y Vale :) Esperamos verlo muy pronto aquí en su casa vacacional , Hotel Jaiba Mahahual