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Reviews of Cap Vermell Grand Hotel

5 out of 5
Cap Vermell Grand Hotel
Urbanización Atalaya de Canyamel, Vial A, 12, Capdepera, Balearic Islands

Reviews

9.4

Exceptional

Rating 10 - Excellent. 161 out of 199 reviews" "
Rating 8 - Good. 22 out of 199 reviews" "
Rating 6 - Okay. 9 out of 199 reviews" "
Rating 4 - Poor. 5 out of 199 reviews" "
Rating 2 - Terrible. 2 out of 199 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andre

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided on a last minute stay after eating at Voro and it was a great choice - rooms were well appointed, service and staff excellent. Highly recommend.
Stayed 1 night in Apr 2024
Response from Cap Vermell Grand Hotel Team on 2 May 2024
Thank you very much for your reviewWe are delighted to hear that you enjoyed your stay at Cap Vermell, both the facilities and our gastronomic offer.Best Regards,

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no late checkout despite asking twice and empty
great hotel, amazing brasserie, good breakfast although not great. main problem was despite asking twice for a late checkout, there was 'no availability' happy to pay but still no. online almost total availability. why not! just didn't want to.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

JEEHAE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

sophie

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Whilst the hotel is generally beautiful and the pool area is lovely, we simply cannot recommend Cap Vermell. The service was impersonal and lacking generally. You might expect some service around the pool but alas… When I spoke to reception to complain that our room had not been cleaned one day, the staff member essentially tried to place the blame on me, when in reality they forgot to clean our room. Our room leaked when there was heavy rain outside. We notified them of this. You might expect an apology when paying this price….but no. Requests for additional decaf coffee pods were ignored… The restaurants are at best average and charge Michelin prices (we didn’t go to Voro … which actually has the stars, as it is adults only). The Japanese restaurant was closed (we were not made aware of this on booking). The kids meals are heavily salted and don’t include any veg (even at EUR14). The room was generally unclean (the grout is grubby, the edges around the sinks have grime that is not cleaned off). Despite our issues, we were not asked if we were happy with our stay on check out. Nobody cares. To top it off, they brought our bags down but left one on the buggy. I didn’t notice as I was strapping my son in his car seat in the car and my husband was settling the final invoice inside. The taxi driver obviously didn’t see this as it was left on the buggy by the hotel staff. I am told it will be posted to me but I will wait to see if that happens.
Stayed 7 nights in Sep 2023

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at this resort! It’s perfect if you’re looking to escape the busy island beaches as you can just relax by the pools all day. A few downsides though - make sure you reserve your tables in advance as we were turned away from the restaurant one evening due to the kitchen not being able to handle more than 4 tables at a time. Also, they don’t display wet floor signs so be careful when it rains as the area around reception is very slippery. I fell and injured my knee pretty badly. The room was lovely, quite big with a good view of the resort. In room amenities are perfect.
Stayed 2 nights in Sep 2023

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
I visited this property when it was Park Hyatt. Though the hotel, rooms and facilities remain the same, some changes are made as the furniture looked different and the overall decor. Through the restaurant staff were pretty attentive and polite, I think the check in folks at front desk need to smile more often. They look too serious and not very pleasant at times. Food was good and the breakfast buffet is great, but food choices are limited at the restaurants. One restaurant serves 12-19 course dinners which is too pricey, one closed when we arrived and the other 2 didn't offer much to impress. Our first night at the tapa's bar didn't end well. We ordered tapas and fish, my entree arrived, but my sister had to wait for over 30 minutes to get her fish dish. The server said we are short on staff and the chefs was managing by himself. I was amazed for a 5 star property that charges $500-850 a night to be short on staff. I can say that while most of the property remains the same, the service quality is nowhere near Park Hyatt standards. Also the rooms need some light touch as the sink in the bathrooms look old and the caulking around it was visible.....not very attractive.
Stayed 4 nights in Sep 2023

6/10 Okay

Ji Eon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The surrounding area is very quiet. However, because it was very dark at night, I felt bored driving back after playing at the beach during the day.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lucia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Cap Vermel was absolutely amazing! Could not have asked for a better place to stay in Mallorca. Great staff, restaurants and services! Will definitely be back.
Stayed 3 nights in Sep 2023

10/10 Excellent

James

Stayed 3 nights in Sep 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Templar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
3 star hotel not 5
This is NOT a 5 star hotel, more like a 3 star hotel. The only reason why I would give it 3 stars is because of the property, cleaning team, delightful breakfast team and the ROKA restaurant team. It would benefit if management at reception stayed at a true 5 star hotel so they know what kind of service they are expected to provide. Just read this used to be a Hyatt and from what I experienced they are still providing Hyatt level service which is mediocre but not a luxury 5 star at all. I work in the luxury bridal industry and will inform all my colleagues and clients to steer clear.
Stayed 4 nights in Aug 2023

6/10 Okay

Anjali

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Overall, it's a pretty average 5-star hotel. My wife is vegan. None of the restaurants have proper vegan options. In addition, they were not accommodating at all to cook something for my wife. We ended up eating outside throughout our stay. They lack proper communication within their own departments. We told them that my wife was vegan at check-in. No one informed the F&B department. We asked for cutlery in the room. We ended waiting for more than 30 mins, no one came. Even the room facilities like shower is pretty average. Room fridge was not cooling properly. This was one of the worst 5-star luxury stays that we have stayed and would not recommended.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail by the staff is incredible. From beginning to end an unforgettable experience.
Stayed 3 nights in Aug 2023

2/10 Terrible

Jaroslaw

Stayed 3 nights in Aug 2023
Response from Daniel Mingorance on 4 Sept 2023
Dear Jaroslaw,Thank you for your review.We would kindly like to ask you to provide us further details about your stay. Please feel free to write me at daniel.mingorance@capvermell.com Kind regards,Daniel MingoranceFront Office Director

10/10 Excellent

Sanghoon

Travelled with family
Liked: Staff & service, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Christon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is immaculate. The service is top notch. The amenities are 2nd to none. The property’s is only 2 minutes from the beach. The views from our suite were amazing. I visited this property for an anniversary celebration. My wife loved this place from day one. We spent 5 days at Cap Vermell. We never got tired of the views or the service. The staff was more than accommodating throughout our stay and went above and to fulfill every request. I would definitely book again.
Stayed 4 nights in Jul 2023

10/10 Excellent

Deborah, Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a beautiful property and our room was perfect. the staff went above and beyond to any of our needs
Stayed 4 nights in Jul 2023

10/10 Excellent

Mylene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 4 nights in Jul 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service and facilities are amazing… variety of eating options makes it must for foodies
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* resort
Amazing resort in quiet part of Mallorca
Stayed 2 nights in Jun 2023

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Allison

Stayed 6 nights in Jun 2023

10/10 Excellent

Hyu

Stayed 3 nights in Jun 2023

10/10 Excellent

Steve

Stayed 3 nights in Jun 2023

10/10 Excellent

Dionne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a fantastic place! We loved every minute of our stay; it was hard to find fault with anything.
Stayed 5 nights in May 2023

10/10 Excellent

Meggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Paul, Auburndale

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from General Manager Cap Vermell Grand Hotel on 11 Oct 2022
Dear guest, Thank you so much for sharing your experience at our hilltop village resort. We are so pleased to know you enjoyed your stay at our well-being and gastronomic retreat.We hope to welcome you again in the future. Warm regards,General Manager Cap Vermell Grand Hotel

10/10 Excellent

Katie

Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquil and luxurious except for the mosquitoes
Beautiful hotel, beautiful location, incredibly quiet and peaceful. Fabulous breakfast and dining options. The room (deluxe suite) had everything we needed and felt very luxurious. Sadly we slept terribly for the full 6 nights as we had mosquitoes in our room. I had to virtually bath myself in repellent before going to bed which had such a potent smell to try and sleep with. You could hear them buzzing around you so to wear cotton wool in my ears as just the noise makes you itch. It was 30 degrees and had to sleep with the covers up to my neck. I am covered in approximately 15 bites which have been really uncomfortable and silly itching now. We reported it to reception and were given a plug in but in a suite our size it didn’t suffice so we had to ask for more, sadly we still had mosquitoes for the duration of our stay. This had clearly been an issue prior to our arrival as I found an used plug in replant in one of the drawers. We never had doors open and think they were behind the lighting screen behind the bed. On top of that the pillows especially and bed were very uncomfortable. So all round we had terrible nights sleep which did impact our stay hugely.
Stayed 6 nights in Sep 2022
Response from General Manager on 13 Sept 2022
Dear guest,Thank you so much for taking the time to share your experience at our hotel with us. We are so pleased to know you enjoyed your stay at our well-being hilltop village retreat.As we believe that small details make the difference we will take your thoughts with regard the mosquitoes into consideration and we will try to find the best solution so it will not happen again to other guests.We would like to apologies for all the innconveniences it have may caused.We really look forward to welcoming you again in the future at Cap Vermell Grand Hotel.Warm regards,

8/10 Good

Hannah

Stayed 6 nights in Aug 2022
Response from General Manager Cap Vermell Grand Hotel on 11 Oct 2022
Dear Hannah, Thank you so much for sharing your experience at our well-being and gastronomic retreat with us. We are so pleased to know you enjoyed your stay at our hilltop village resort.We hope to welcome you again in the future to experience even more pleasant stay. Warm regards,General ManagerCap Vermell Grand Hotel

10/10 Excellent

Hector, Jersey City

Stayed 5 nights in Jun 2022

10/10 Excellent

Yun, New York

Stayed 1 night in Jun 2022

10/10 Excellent

Piers

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful rooms and scenery
Stayed 2 nights in Oct 2021

10/10 Excellent

KA-MUN FU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fantastic stay at Cap Vermeil Grand. The room was lovely and spacious, breakfast was supberb, service was very attentive and accommodating for babies. Would highly recommend and stay again!
Stayed 2 nights in Oct 2021

10/10 Excellent

EL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and excellent room with all the amenities. The staff were very helpful and friendly, we had such a lovely stay
Stayed 2 nights in Sep 2021
Response from Cap Vermell Grand Hotel on 12 Oct 2021
Dear EL, Thank you very much for taking the time to share about your wonderful experience with us. We love to hear that you had a wonderful stay. We will be looking forward to welcoming you soon at Cap Vermell Grand Hotel. With best regards

10/10 Excellent

Mohammad

Stayed 6 nights in Sep 2021

10/10 Excellent

Rau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is exceptional and the property does not give the impression to be a big hotel but looks like a beautiful small village
Stayed 11 nights in Aug 2021
Response from Cap Vermell Grand Hotel on 16 Sept 2021
Dear Rau, Thank you very much for taking the time to share about your wonderful experience with us. We will be looking forward to welcoming you soon. With best regards,

6/10 Okay

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a bit overpriced for what it offers. Breakfast was not great. Service was good but not outstanding for this type of hotel. The hotel has no direct access to the beach, which doesn’t make it super convenient. Good restaurant options on site but very hard to get a booking at the Michelin starred restaurant (and they wouldn’t make room for guests).
Stayed 2 nights in Aug 2021
Response from Cap Vermell Grand Hotel on 9 Sept 2021
Dear Juan Pablo, Thank you for sharing your experience with us. We are sorry our service was not as you expected and I have shared your feedback with my team and we will work on improving our service. We look forward to welcoming you back in the nearest future. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The property is stunning, it feels very private and is a great location to unwind and relax. The service however didn’t meet the standards or the money you pay to stay here. Not because it was poor, bad or unfriendly but because they were totally understaffed. Service was very slow and overall uncoordinated/misaligned. Would consider visiting again but I think I’d get better value elsewhere.
Stayed 2 nights in Jul 2021
Response from Cap Vermell Grand Hotel on 23 Aug 2021
Dear Guest, Thank you very much for taking the time to share about your experience with us. We are glad you enjoyed your holidays and we appreciate your detailed feedback that will help us to improve our service and the quality of our gastronomic offer. I hope you can give us another chance to welcome you back again, so that we can make your stay exceptional. With best regards,

10/10 Excellent

FAROUK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2021
Response from Cap Vermell Grand Hotel on 23 Aug 2021
Dear Farouk, Many thanks for your feedback. We look forward welcoming you again. Best regards,

10/10 Excellent

Piers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lots of sports to do
Fantastic stay. Enjoyed the facilities at the country club
Stayed 5 nights in Jul 2021
Response from Cap Vermell Grand Hotel on 23 Aug 2021
Dear guest, Many thanks for your feedback on your experience. We look forward welcoming you again. Best regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience
Stayed 3 nights in Dec 2019
Response from Franck Sibille on 31 Dec 2019
Thank you for your recent stay with us. We are glad to hear that we were able to meet your expectations and we will be looking forward to welcoming you back soon. Sincerely, Franck Sibille General Manager

10/10 Excellent

Clement, London

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We would like to thank Park Hyatt Mallorca for this amazing experience. The staff are friendly and attentive, and the facilities are new and comprehensive. We will definitely come back and recommend it to anyone who is visiting Mallorca!
Stayed 3 nights in Dec 2019
Response from Franck Sibille on 31 Dec 2019
Many thanks for taking the time to writing a review after your stay at Park Hyatt Mallorca and for your kind recommendation. We are delighted you found our hotel amazing and that we exceeded your expectations. We will be looking forward to welcoming you back again. Sincerely, Franck Sibille General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous staff . Beautiful well maintained hotel and gardens . Spacious luxurious bedroom . Wonderful spa with lovely staff . Great restaurants
Stayed 4 nights in Sep 2019
Response from Franck Sibille on 18 Sept 2019
Thank you for taking the time to share your rating about Park Hyatt Mallorca on Expedia. We are delighted to read all of the kind comments about our property in your review and we sincerely hope to welcome you back soon. Sincerely, Franck Sibille General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Franck Sibille on 11 Sept 2019
It was a pleasure having you as our guest at Park Hyatt Mallorca. I am delighted to hear that you loved your stay with us and we look forward to welcome you back to our hotel in the near future. Sincerely, Franck Sibille General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a truly amazing five nights at this property. While flying to Palma and then driving an hour to the other side of the coast may seem counterintuitive, it really was worth it. We will be back!
Stayed 5 nights in Aug 2019
Response from Franck Sibille on 6 Sept 2019
Many thanks for your positive review on Expedia after your stay with us. I am delighted you enjoyed your stay and that you are willing to repeat your experience. We will be looking forward to welcoming you back. Sincerely, Franck Sibille General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Franck Sibille - General Manager on 31 Aug 2019
Many thanks fro you review! Looking forward to welcoming you back With best regards