Indoor pool, outdoor pool, pool umbrellas, pool loungers
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Reviews of Grupotel Los Príncipes & Spa

4 out of 5
Grupotel Los Príncipes & Spa
Carrer Galio, 31, Muro, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 89 out of 183 reviews" "
Rating 8 - Good. 71 out of 183 reviews" "
Rating 6 - Okay. 16 out of 183 reviews" "
Rating 4 - Poor. 5 out of 183 reviews" "
Rating 2 - Terrible. 2 out of 183 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yuchi, BIRMINGHAM

Stayed 3 nights in Feb 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is the reason I return. The spa is also good although ice fountain was not operating
Stayed 14 nights in Oct 2023

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Staff & service
Fiasco! Staff wondering into my without asking, AC issue took five hours to get maintenance to come and fix it, manager of the dinning room needs a slapping (rude and arrogant), and the worst issue? I went for a walk at 7:30am. When I returned my room had been cleaned, including disposing of my stuff! Luckily I had loaded my cases into my car earlier but a hat, tooth brush and paste and antiperspirant etc all thrown away. Spoke to the manger about all this who was as shocked as me, but I’m still waiting (four days later) for an explanation! Oh, and his email (on his business card) didn’t work! Fiasco.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely staff, nice breakfast, location is the best. Would return and recommend.
Stayed 9 nights in Aug 2023

2/10 Terrible

William

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I am handicapped and there is no parking for this hotel. On arrival I asked about parking and they said, "Good Luck" I found a spot two blocks from the hotel and limped back to the hotel. Asked why our room safe wasn't working. You must pay a daily fee for that privilege. We were on our wedding anniversary and the rooms all have horrible twin beds to be moved together to make a Spanish King bed. It does not work! Very negative experience. This is the first bad review I've ever written. Don't go here!
Stayed 3 nights in Aug 2023

6/10 Okay

Joanna

Travelled with partner
Liked: Cleanliness
Hotel communal areas are outdated, outside space not looked after at all, no plants, old furniture, generally zero relaxing vibe. Outside toilets absolutely revolting. Most of the staff extremely miserable and unhappy, lacking information about hotel basics. Strongest point is the food, congratulations to the chefs. The only person always with a smile and impeccable customer service was Birhinia - hot section chef. Wouldn’t return.
Stayed 6 nights in Jul 2023

4/10 Poor

Elcin, Charlotte

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Evrim

Stayed 4 nights in Jul 2023

8/10 Good

Hamza

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Reza, Vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, very clean, delicious food and super friendly staff.
Stayed 10 nights in Jun 2023

8/10 Good

Reza, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Sharon

Disliked: Staff & service
I'll start with the good news, the lovely lady at check in upgraded us to a suite, which was very much appreciated! She was great. We went down for our first breakfast the next morning, which was included in our stay and things went downhill. We walked into the restaurant, looked around, there was no one to seat us, but also no sign saying "wait to be seated", so we walked in and sat ourselves. We chose a table that was freshly set with no sign that is was already taken. We went and got food and coffee and started eating. Then a woman walked up, looking very annoyed and started talking to us. She spoke German, we did not. Eventually a man came over and informed us that we were at her table. We tried to explain that we didn't know that is was taken, no sign or person at the door...he spoke over us and told us we needed to wait to be seated and that he is always at the doors to greet/seat people and then walked away. He was quite rude, didn't give us a moment to explain or apologize for the misunderstanding. Seems to be an issue though, we stayed 3 nights, and every morning we watched similar things happen with people seating themselves. A sign at the door would be super helpful! We only had breakfast there, and it was just okay, nothing great. Also the lobby always has a bad smell.
Stayed 3 nights in Jun 2023

8/10 Good

Youssef

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Lovely position on beach front. If you like cycling Huezeler were fantastic with quality bikes to hire. Will certainly return.
Stayed 6 nights in Apr 2023

10/10 Excellent

Kishor

Stayed 3 nights in Apr 2023

8/10 Good

Niki

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not 4* service
Hotel fab location, nice rooms but I found the male staff rude on several occasions! So definitely not 4* service. Not even 1* the way they spoke to me and dealt with me, so for that reason I would not return with my custom. If the male staff wasn't so rude, I probably would have booked there again but for this reason I will select another hotel.(Female solo traveller)
Stayed 3 nights in Oct 2022

10/10 Excellent

OLGA

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The duration of the trip to the hotel from the airport is approximately 40-50 minutes, which is very convenient. There are many shops, cafes, mini markets nearby. The territory of the hotel is not large, but very cozy, it is located on the first line, that is, right on the beach. The beach has white sand without stones, and turquoise water of unprecedented purity. The rooms are spacious and have everything you need. What surprised me was that there was no drinking water in the room. That is, you have to buy water at the bar, but there is a store nearby and we bought water there. Food - breakfasts and dinners which were second to none. A huge selection, different meats, a large selection of cheeses, pastries, cakes and pancakes, fruits, everything was super tasty! Very pleasant service, the staff is very friendly, our vacation was incredible, for which we thank the hotel staff very much!
Stayed 4 nights in Oct 2022

10/10 Excellent

Steven Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated on a reasonably busy but still lovely beach. The pools have lots of shade for those that do not want to get too much sun. This is an ideal location for cycle hire of every description. The facilities at the hotel are excellent and it is close to many restaurants and bars but is still a peaceful retreat.
Stayed 7 nights in Sep 2022

8/10 Good

Kilian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Perfect location and on the beach. It is sad that the sunbeds in front on the beach are not the Property of the hotel
Stayed 9 nights in Jul 2022

6/10 Okay

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was clean and well appointed with a lovely bathroom. The lobby and grounds were also clean and comfortable. The location could not be beat for one of the most spectacular sunrises I have ever witnessed. Just steps from the lobby offered a sweeping view that was absolutely breathtaking. Unfortunately the night desk staff were irritable and unfriendly upon arrival. I was not made to feel welcome at all and instead was treated as a nuisance for a late and last-minute arrival. Even the staff in the morning were not terribly friendly, nor welcoming as I left.
Stayed 1 night in Jul 2022

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for getting a breeze in very hot weather, lovely part shade, part sunny garden right up to beach in front of hotel. Staff, especially reception most helpful. Rooms and buffet good. Hard to fault, the only slightly annoying thing is they only allow you to change beach/pool towels 3 times a week - but this wouldn’t put me off returning. A tremendous value 4 star hotel.
Stayed 4 nights in Jul 2022

10/10 Excellent

German

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

10/10 Excellent

vince

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic friendly staff. Easy walk to local areas. Beachfront is clean and easily accessible
Stayed 3 nights in Mar 2022

8/10 Good

Nour-Eddine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By the beach 🏖️
Booked in the last days before traveling, so the price was higher than what I got. But in general it is very well located just opposite of the beach you can use the sunbeds in the garden for free. Sunbeds by the beach belong to the city so you will need to pay for them. breakfast was fine, they can improve the quality of juices and coffee. There is a nice Spa that includes a sauna and a steam room. Staff is friendly in general. Except one time when I asked if a late check out is possible, the reception lady answered it is possible until 6pm but it would cost extra 15 Eur. I asked if it can be for free as it would be for two hours, she replied in a judgmental way that cost only 15 Eur, I felt uncomfortable as she was raising this and involving other guests to share her opinion, it was not professional in my humble opinion.
Stayed 5 nights in Sep 2021

4/10 Poor

Michael

Disliked: Staff & service
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was an OK hotel - not 4-star. Rooms are ok, but the towels provided are very old / low quality, beach towels changed every 3-4 days. Breakfast has a big variety but not good quality. The building and reception area look quite old and the hotel area in general is not nice - looks very unorganised. The beach and sunbeds on the grass are nice. Also, there is a bad smell in the building from sewage which comes and goes, same in the rooms. Cutlery is not washed properly either.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in front of the beach. Nice room & good air con. Good food but could improve dining experience by minimising clearing away before dining room closes.
Stayed 3 nights in Jun 2021

8/10 Good

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and comfy stay
Great hotel and staff. Parking was a hassle of you have a car but otherwise cant fault the hotel or staff.
Stayed 2 nights in Aug 2020

10/10 Excellent

Steve, Portishead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well organised for coid response. Very clean, friendly, helpful and well located. Nice beach and pool.
Stayed 10 nights in Jul 2020

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice overall
Stayed 3 nights in Oct 2019
Response from Joan on 22 Oct 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Joan on 15 Oct 2019
Thank you for your stay, we apreciate your feedback kind regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant 5 day stay made more special by a surprise room upgrade to a full suite which was really luxurious.
Stayed 5 nights in Sep 2019
Response from Joan on 7 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to get back!
Excellent week away at the Grupotel Los Principes & Spa in Muro...this is our goto 'bolt-hole' when we need a refreshing week away. The team are always friendly, helpful and always on hand to help in any way. Great food, great location - can't wait to come back!
Stayed 7 nights in Aug 2019
Response from Joan on 4 Sept 2019
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The reception area and restaurant looked and smelled very tired, but the rooms were modern and clean. There was free access to the spa facilities which was a plus. The food was better than normal buffet style dinners but they have an outdated dress code where men have to wear trousers. The staff were very helpful and friendly and the location was excellent.
Stayed 3 nights in Aug 2019
Response from Joan on 19 Aug 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Joan on 15 Aug 2019
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Joan on 10 Jul 2019
Thank you for your stay with us!! kind regards

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Next to the beach food tasty and varied and staff very helpful
Stayed 10 nights in Jun 2019
Response from Joan on 10 Jul 2019
Thank you for your stay with us!! Kind regards

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Joan on 26 Jun 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Debbie, Leamington Spa

Liked: Cleanliness, staff & service
Clean, friendly reception staff,always acknowledged you when walking past. Waiters were helpful, polite and friendly. Lady in the spa reception was adorable. Excellent location
Stayed 7 nights in May 2019
Response from joan on 10 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good hollydays
very good time in this place . Very nice beach , restaurant are perfect with good choice (vegan and other people), service are nice and room very good . We give this adress too some friends and meaby came to this hotel soon
Stayed 4 nights in Jun 2019
Response from joan on 10 Jun 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

elion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
staff members were amazing! we had a lovely time😀
Stayed 4 nights in May 2019
Response from JOAN on 28 May 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sunny, Vienna

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice staff, the food is great. Beds were pretty hard. Location is perfect, directly at the beautiful beach (sand). Facilities start to show their age, though that‘s the only not so good point here. Price/performance ratio is top!
Stayed 3 nights in Oct 2018

10/10 Excellent

Peter, Brentwood, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location
Excellent accommodation, food and service nothing to complain about!
Stayed 7 nights in Jul 2018

10/10 Excellent

Linda & Terry, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The food exceeded expectations. I only have 2 gripes;on occasions the hot buffet item could have hotter and towels on sunbeds.
Stayed 14 nights in May 2017

10/10 Excellent

Linda, Veldhoven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to return!
Marvellous staff - all of them; great location and wonderful food. Breakfast choices wide and different each day. Dinner also. The staff made every day enjoyable.

8/10 Good

Barb, Midlands, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with sea view.
The hotel is of a good standard well located for all the amenities, it's clean, the staff are very helpful. The only thing is there are only a few rooms with a proper sea view, most have a glimpse of the sea.

8/10 Good

Ian, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice 4-star hotel on the beach
Great location, right at the beach in an area that is sandy but not too busy. Good places around for ice cream, drinks, bikes, etc. Decent, but a bit kitch, entertainment at night. Good food at the buffets and changes around so do not get bored of the same old. Hotel does get busy as has large German tour groups visiting. So although the service is good, you have to wait a bit sometimes.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel on the beach
Nice resort with lots of activities offered (didn't try any of them so can't rate them). The hotel is right on the beach but the beach is public and while the lawn chairs look to be the same as the resort, they are owned separately and you have to pay to use them. Lots of shops and places to eat within walking distance.

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Zu viert verbrachten wir 8 Übernachtungen. Es war wunderbar in dem Hotel. Der Service freundlich und zuvorkommend aber nicht aufdringlich, das Hotel war sauber und neu und das Buffet am Frühstück und Abend war vielseitig mit viel Obst und Gemüse , frisch zubereitet . Es war himmlisch. Ich würde es jedem empfehlen. Der Strand war direkt in der Nähe. Im Pool konnte ich schwimmen wann immer ich wollte. Wir werden sicher bald wieder dort hin fahren.
Stayed 8 nights in Mar 2024

8/10 Good

FATIMA LORENA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo lugar para estar en familia
Stayed 1 night in Mar 2024