Family Suite, 2 Bedrooms
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Reviews of Regina Selfcheck-in Smart Rooms

2 out of 5
Regina Selfcheck-in Smart Rooms
Calle San Miguel, 77, Palma de Mallorca, Mallorca

Reviews

8.2

Very good

Rating 10 - Excellent. 56 out of 153 reviews" "
Rating 8 - Good. 63 out of 153 reviews" "
Rating 6 - Okay. 21 out of 153 reviews" "
Rating 4 - Poor. 5 out of 153 reviews" "
Rating 2 - Terrible. 8 out of 153 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
perfect for a short stay
so easy to book in and check in.
Stayed 1 night in Oct 2023

10/10 Excellent

Magdalena

Travelled with family
Liked: Amenities
We stayed, a family of 4 at this Hostel for one night. Great location. Self check in and out but emergency number is provided if you need anything or have questions. The reception order my taxi as well. Room are very clean and safe as this was very important to us. Beds comfortable and rooms spacious. Highly recommend this place.
Stayed 1 night in Aug 2023

10/10 Excellent

Achintya

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Julia, Santa Cruz

Travelled with family
Liked: Cleanliness, property conditions & facilities
We just stayed for one night and it was a positive experience - everything was as expected and comfortable! Nice to be centrally located in Palma to walk around and explore.
Stayed 1 night in Jun 2023

10/10 Excellent

Eileen

Travelled with family
Liked: Staff & service, property conditions & facilities
Great hotel/ hostel Great location near transport hub. Easy check in Great beds in comfortable clean room Excellent aircon
Stayed 1 night in Jun 2023

6/10 Okay

Tony

Travelled with family
Was okay for the price. Big room. Quite central.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Great location close to Plaza Espana and short pleasant walk to Plaza Mayor.
Stayed 3 nights in Jan 2023

2/10 Terrible

Fleur

Stayed 1 night in Dec 2022

8/10 Good

Michelle

Travelled with family
Liked: Staff & service
We stayed for one night. Great location, easy check-in & a spacious room. The room was a little tired in places & the aircon didn’t work properly so not sure it was worth the price we paid.
Stayed 1 night in Aug 2022

2/10 Terrible

Laetitia

Stayed 1 night in Aug 2022

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Katharine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

paul

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Small room, very efficient remote check in
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and easy
Easy automatic check in, clean rooms
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
We were only allowed to pay the City Tax using a credit card - we were told at Reception that we could not pay in cash. This created a ridiculous situation whereby our bank charges for the foreign exchange transaction will cost us more than the actual €2.20 we had to pay. There was a lot of noise from the restaurant below. The room was small, and the shower room very small. However, the location of the hotel is excellent, and the rooms were clean and modern.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Room 104 which I had for 9 nights unlike some other rooms did not have privacy as the main window opened on to a rooftop courtyard. I had to leave curtains closed. It also had strange spaces, staircase upstairs with no handrail and a shower that had been disconnected and 2 largesteps into and out of the room. Shhets were not change in 9 nights. Staff were not friendly except for nice Nigerian cleaner. Positives, quiet and great location.
Stayed 9 nights in Oct 2019

10/10 Excellent

Fergus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple hotel.
Stayed with my family only for one night, we had two adjoing rooms, that were large and well equipped. A nice simple hotel, very centrally located and with helpful staff member on hand (part-time).Has automated check-in which could phase some people.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was super clean and right in next to the middle of the city! Great location.
Stayed 3 nights in Jun 2019

6/10 Okay

D M

Liked: Staff & service
Good location but some glitches
Very nice staff friendly and helpful but a lot of little glitches . since my name on my passport does not match exactly with the name of my credit card the automatic machine would not accept my credit card and the receptionist had to do things manually. When I arrived at the property the toilet seat hinge was broken and there are other little details like no shelf in the shower on which to put anything and a sink that is so tiny trying to wash my face water gets all over the floor. The mattress was comfortable but the bed frame was quite wobbly. Sleeping alone was ok but if another person had been with me it would not have been pleasant when someone turns over during the night. Overall an ok experienced . Sophia at the reception desk was extremely nice and answered my questions. And got the toilet seat fixed but it took 2 days to get a repair man to the room Housekeeping was quite variable. One day they did not do a good job cleaning but the other two days were fine. If you stay at this hotel make sure you check in between 2 p.m. and 6 p.m. when someone is at the reception desk . otherwise if you have problems you will need to use your cell phone to contact them for assistance
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst nightmare of any lodging I ever had
My experience with Hostal Regina was a nightmare - the worst booking in over 30 years of travel to Europe. In January 2019 I booked a non-refundable 4 night stay in May 2019. I always book in January for European hotels in May due to the popularity of places like Mallorca for that time of year. I arrived at the hotel, confirmed that my booking was in order, that the room was ready and provided my passport as requested. The check in clerk fumbled on her computer for 15-20 minutes before I politely asked if I could have the key to my room as I had been traveling since 4:30am. She refused. She said she wanted to call her boss. After another 15 minutes on the phone I again asked for the key to my room. She again refused without providing any reason. I told her if I didn’t get the key I would need to call the police as the hotel was stealing; the hotel had my non-refundable money but was refusing to give me the lodging I paid for. She again refused to provide the key. The police were called. They spoke limited English. The police spoke to the owner by phone and then told me the owner wanted me to leave the hotel and stay elsewhere. I complied. All hotels in the area were fully booked. After several hours I found another hotel that charged over twice the rate of my non/refundable booking. This matter will be resolved with hotels.com one way or another. But I feel duty bound to advise others who are thinking of staying at Hostal Regina of this experience.
Stayed 1 night in May 2019

10/10 Excellent

MRS S M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOOK RIGHT NOW!!!
If this is your budget then book right now! it is just fantastic for what it offers and is perfectly situated close to buses, the train station and an easy walk to all the best sights in town. I do not hesitate to recommend this place 110%. The reception staff went out of their way to help me - thank you.
Stayed 1 night in May 2019
Response from Raúl on 29 May 2019
Thank you very much for your great review : )) Best regards

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Good location for bus terminal
Stayed 1 night in Feb 2019

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location for the Bus Station
Efficient check in, great location near the bus station.
Stayed 1 night in Feb 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice clean comfortable room in the city centre handy for buses trains and the airport.
Stayed 17 nights in Dec 2018
Response from JD on 16 Jan 2019
Thank you for your very kind review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Friendly, helpful and accommodating. I will return.
Stayed 1 night in Dec 2018
Response from JD on 2 Jan 2019
Thank you so much for your very kind review.

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money!
Lovely place in a fab area! Individual rooms with ensuites - couldn’t fault it! Would absolutely stay here again if I’m in Palma!!
Stayed 1 night in Jul 2018
Response from JD on 16 Aug 2018
Thank you for your very kind review, we look forward to seeing you again.

10/10 Excellent

MRS S M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IDEAL BUDGET HOSTEL
ideal location, walk into main city centre and on the doorstep of transport hub, buses and trains in Place d`Espanya, highly recommended if this is your budget
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location in Palma
Great place to stay. Near to restaurants and the railway stations. Clean and comfortable.
Stayed 1 night in Apr 2018

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Rob, Manchester

Liked: Cleanliness, staff & service, room comfort
Friendly and reasonably priced hostel
The hostel was nice and clean and for the price it was great to have our own shower and toilet. The 'Tast' restaurant was a 2 minute walk away and was really good food. Bars, shops and restaurants were close by, as was the bus to the airport and a taxi rank. It was also just a 20 minute walk from a really nice beach. The owner was very friendly and accommodating. We stayed during a heatwave so the lack of air conditioning wasn't great but the owner provided us with an extra fan to compensate for this. For the price and convenience I would recommend this hostel for anyone wanting to see Palma at a reasonable price.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for main bus and train centre
Lovely hostel , above average short stroll to all amenities and sea.

8/10 Good

Estella

Liked: Staff & service

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
Superb location, very central and very kind staff.

10/10 Excellent

christelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfaite situation et au calme même si les chambres donnent sur la rue. Enregistrement et arrivée facilité du fait de la présence de la machine qui vous remet la clef avec votre numéro de réservation et règlement du solde directement. C'est parfait surtout pour une arrivée tardive. Grande chambre familiale avec salle de bain privative. Le seul bemol serait l'absence de chauffage pour l'hiver.
Stayed 2 nights in Jan 2024

4/10 Poor

Pi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena localización, difícil aparcar y la habitación regular
Stayed 2 nights in Jan 2024

6/10 Okay

Mari

Liked: Staff & service
Okay stay in great location
Great location for exploring the city and right next to buses around the island, convenient check-in system. Basic room, noisy at night because of no sound insulation on the door to the hallway. Moldy and small bathroom, the small vent can't keep up with the humidity. It was okay for our purpose, probably wouldn't book here again if there were better options (for NYE there weren't).
Stayed 3 nights in Dec 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

cristina

Stayed 2 nights in Dec 2023

8/10 Good

Dirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gutes Preis-/Leistungsverhältnis!
Stayed 2 nights in Oct 2023

2/10 Terrible

Selma

Stayed 5 nights in Sep 2023

10/10 Excellent

Tamara

Travelled with group
Liked: Amenities
Alles Top und sauber.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Magnus

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Pricey Hostel! For almost 200€ a night we experienced the bathroom being full of mold which caused a smell in the entire room and the apartment was not well cleaned (hair on pillow case, on sheets, in bathroom…) The shower did not turn hot and the room was poorly soundproof which kept us up most of the night. We do not recommend and will not return

6/10 Okay

louise

Stayed 2 nights in Apr 2023

8/10 Good

Anitta

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2023