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Reviews of Serenity Apartments

4 out of 5
Serenity Apartments
Avda. Noruega, 2, Alcúdia, Balearic Islands

Reviews

8.4

Very good

Rating 10 - Excellent. 10 out of 36 reviews" "
Rating 8 - Good. 21 out of 36 reviews" "
Rating 6 - Okay. 4 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment was excellent and the complex had everything you could want. Staff were friendly and the location was excellent, near to the restaurants and beach. We will certainly return.

8/10 Good

Charles

Liked: Staff & service, property conditions & facilities, room comfort
Quiet, stylish area not far from the main resort
Quiet, low traffic area in late April yet not far from the busy main strip. The port area is a pleasant 30 min walk across the main road and around the sandy bay. Good facilities and service.at a reasonable rate. Very calm adult-only poolside was very relaxing although didn't take a dip as we were on a walking holiday with friends. A couple of niggles. Wifi did not seem to work at all in Serenity D503. The beds are single pushed together and easily move apart.

10/10 Excellent

Hristo, North Shields, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel provides nice stay near the centre
Our stay at Serenity by Seaclub (the Adults only part) was great. This place is almost like a small village inside the town. All buildings are 2 level houses which accommodate few rooms. There is plenty of green space between the houses. You have two shops (only one was open as we were there mid October), a gym, swimming pools - 2 for adults only where one of them is heated, there are different activities going on in the main part of the complex as well. We had good and quiet stay. The rooms were tidied up every day and towels changed every 3. There were a safe, bathrobes, slippers ad other small goodies already waiting for us in our room. This was included in the adult packages. The reception personnel were nice and not intrusive. There is 24h cover for reception. Parking spaces next to where your room is were a great addition. We do not know how it looks like in the high season, but in October you could park literally 1 min from your room. The room amenities are sufficient - only a cooker is missing. You get a hob, microwave, kettle, all cutlery and pans. We would gladly come back to this hotel.
Stayed 7 nights in Oct 2017

10/10 Excellent

Claire, Ayrshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely complex
Beautiful complex well laid out. Our adults only section was well away from the noise and bustle of the family part of the complex. Rooms were modern and had kettle, coffee maker, toaster, etc. Power shower was amazing. Plenty of beds and umbrellas around the pool and garden areas.
Stayed 3 nights in Oct 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not why it says online
It isn't an adults only hotel, not the peaceful relaxing experience as advertised. Part of a larger hotel with lots of children and activities. room decor wasn't as nice as the pictures, beds were uncomfy and for days with bad weather the tv was no good. Staff were always busy, have to wait ages to ask a simple question and it seems to take forever to check in with an old school paper based highlighting system.
Stayed 4 nights in Sep 2017

8/10 Good

Outi

Liked: Cleanliness, staff & service, room comfort
Pleasant visit
Overall very good. We´re able to change room upstairs where there´s more privacy. Downstairs apartment had a smell of mold, upstairs was fine.

8/10 Good

Kara

Liked: Staff & service, property conditions & facilities, room comfort
Great location
Wonderful room but the bathroom smelled horribly of sewage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel,clean,tidy and staff all pleasant and helpful.we were very early in the season so, not a lot open in surrounding area. Beach about 10 min walk.

10/10 Excellent

jennifer, essex england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accomadation and location
Enjoyed out stay at Seaclub. We had an adults only are so was very relaxing and quiet. We had sale catering so didn't use the restaurants but did use the small snack area near is which was fine for coffees, beers and sandwiches etc. Location is great near enough to restaurants and ten minutes to a beautiful beach but far enough to be quiet. Would recommend the harbour for dinner on the beach and the old town is definitely worth a visit it is old and beautiful. Overall would definitely recommend this area and hotel

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great price , quiet little place
The staff was fantastic, Miguel helped us with everything we needed. Friendly and accommodating. We were here at off season so it was pretty quiet. Quick drive into town. 10 mins drive from Alcudia which was fantastic. The apartment was big and very clean. It would have been nice to have coffee and coffee filters but we had to walk into town to get everything we needed. Apartments are all a bit more comfortable if they can include the basics for cooking. Salt , oil, coffee filters ect. For the price it was fantastic !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel including Adults Only Area
Nice hotel complex set out across an area in Alcudia. Adults Only area was great as was quiet, no kids and could sit by the pool almost in silence/peace - very nice. Rooms were nice, cleaned every day. Towels provided. Staff were pleasant and friendly and helpful - in particular Miguel at reception - really helpful. Would recommend.

8/10 Good

Bettina

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

8/10 Good

Mickael

Stayed 7 nights in Dec 2023

10/10 Excellent

Paula

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

Marie

Stayed 10 nights in Oct 2023
Response from Manager on 29 Nov 2023
Dear Marie,Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you enjoyed your stay with us. Your review is truly appreciated, and we look forward to welcoming you back for another exceptional experience.Warm regards

6/10 Okay

Anna, Düsseldorf

Liked: Staff & service, room comfort
Disliked: Cleanliness
Unterkunft entsprach den Vorstellungen. Einzig die Sauberkeit bzw. die Reinigung der Zimmermädchen war nicht gut...es wurde nur oberflächlich gereinigt...teilweise lange schwarze Haare nach Reinigung im Zimmer...
Stayed 5 nights in Sep 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour à alcudia
Séjour très agréable, chambre très confortable très propre, personnel très sympa, les environs très calme, le repas très copieux et bon, je suis très satisfaite de notre séjour ,nous reviendrons très certainement, je conseille cet hotel
Stayed 4 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Ruhiger Bungalow...
Wir haben einen Bungalow etwas ausserhalb der Hauptanlage bekommen, der sehr ruhig gelegen war. Die Infrastruktur in der Umgebung ist sehr gut, Einkaufsläden und Restaurants sind innerhalb von 5 Minuten zu Fuss erreichbar. Weniger gut ist es, dass die Appartements etwas ringhörig sind, die Radfahrer nebenan haben uns mit den Klickschuhen jeden Morgen den Weckdienst ersetzt.
Stayed 7 nights in Apr 2018

8/10 Good

Mimi, Danmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi havde kun booket en suite, men der var for lidt plads så næste dag blev vi flyttet till en super lejlighed 501. det kostede lidt men ok. Selve området er dog det værste cirkus dog fandt vi dejlige steder i og omkring området. Det var kun muligt fordi vi havde bil. ferie. Vi vil aldrig tage derned i højsæsonen. Det må være forfærdeligt. Ellers god ferie.
Stayed 7 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cykel semester
Fint rent och bra men vi fick byta rum till ett sämre utan ersättning. Sen funka Wifi värligt dåligt. Men annars bra. Fin frukost.

8/10 Good

Sofia

Liked: Property conditions & facilities
Disliked: Cleanliness
Sea club adult
I det området vi bodde i fanns inget wi-fi fast det står att det ska finnas i hela området. Detta har påpekats flera gånger till personalen men inget sker. Vi hade även myror på rummet både i sovrummet och på toa. Vi sa till flera gånger i receptionen men det blev aldrig bättre. Bra och stora rum för oss som hade cykel med och bra med valmöjligheten att kunna laga mat i lägenheten eller äta på restaurang

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Seaclub Resort Team on 23 May 2018
Dear Daniel, Thank you for your review giving us a 4 out of 5 on Hotels.com. We hope to see you soon to reach the 5! Kind regards,

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Regular
Bueno para ir en familia sobre todo esta muy preparado para niños. Fuimos en octubre y no era agobiante. Poca variedad en el buffet. 95% alemanes, holandeses e ingleses. Lo peor es que nos dieron la habitacion un poco lejos. Algunos detalles poco cuidados como no limpiar polvo debajo de las camas, la ducha oxidada y negra, si quieres una habitacion mejor hay que pagar un extra. Nos cobraron tasas a 2.20 en lugar de 1.65 como el resto sin decir que veniamos 2 personas en media pension e insistian en que solo era 1 persona. Tuvimos que llamar a hoteles.com que encima nos cobraron mas. Total un desastre. Lo bueno el entorno, el pueblo, las playas y el servicio de los camareros, las piscinas...
Stayed 2 nights in Oct 2017

8/10 Good

aurelie, la rochelle

Liked: Cleanliness, staff & service, room comfort
Hôtel sympa
Nous avons passé un séjour d’une semaine mi octobre dans une chambre « studio » au serenity. La chambre est spacieuse et propre, la salle de bain avec douche à l’italienne tres sympa. Au calme, par contre un point négatif pas de piscine ouverte dans le côté du serenity seaclub (il y en a pourtant 2..) sûrement dû à la date de notre voyage cela n’etait pas précisé lors de la réservation. Il est possible d’avoir accès aux piscines du seaclub resort mais du coup il y a beaucoup de monde et d’enfants.. En général un hôtel plutôt confortable avec un bon rapport qualité/prix, environ 5 min en voiture pour être sur le Port d’Alcúdia.
Stayed 7 nights in Oct 2017

10/10 Excellent

Knut-Inge, München

Liked: Cleanliness, staff & service, property conditions & facilities
Super schöne Hotelanlage
Wir waren 6Nächte. Es ist eine tolle Anlage, leckeres Essen, freundliches und zuvorkommendes Personal. Alcudia und Umgrbung, wunderschön. Die Unterkünfte sind verschieden aufgeteilt und verteilt. Trotz Nebensaison warves noch gut besucht, aber nicht voll. Mit 6 Pools, kann einem die Entscheidung schon mal schwer fallen :)...im ganzen einfach zu empfehlen.
Stayed 7 nights in Oct 2017

6/10 Okay

Jens, Berlin

Liked: Staff & service, property conditions & facilities
Schön, aber kein Erwachsenenhotel
Sehr große Anlage für Familien. Kleiner Bereich für "Nur Erwachsene" plus ein kleiner Pool. Essen früh und abends immer mit Kindern und Babies und ab 20:00 Uhr mit Minidisco! Sauberkeit mittelmäßig, Essen und Service gut.
Stayed 7 nights in Sep 2017

8/10 Good

Saskia, Dresden

Liked: Cleanliness, staff & service, property conditions & facilities
Große Hotelanlage mit mehreren Pools
Große Hotelanlage mit vielen verschiedenen Bereichen (mehrere Pools, Bars, Kinderunterhaltung, Erwachsenenbereich). Zimmer Ok, schon etwas in die Jahre gekommen, merkt man vor allem im Badezimmer. Hotel ist ein Stück vom Strand entfernt. Ca. 10 Minuten zu Fus. In der Nähe gibt es Restaurants, aber leider nur das typische Touri-Zeug. Eine nette bar in der Nähe ist das NewInn. Günstige, leckere Cocktails und jeden Abend Live Musik. Super! Es gibt auch einen Bäcker in der Nähe. Dort gibt es leckere Croissants u.v.m. (für Selbstverpflegung, wie wir es gemacht haben).
Stayed 6 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mallorca im Frühling
sehr gute Wahl, wir haben deb Aufenthalt sehr genossen. Geräumiges Appartement mit Kochnische. Sehr gut zu erreichen, genügend Parkplätze, ruhige Lage; idealer Ausgangspunkt für Inselerkundungen.

8/10 Good

Altendorf, Beuerberg

Liked: Staff & service
Appartement kleiner als gedacht
funktionelles Appartement, etwas abgewohnt, Toilette lief permanent, Herdplatte kaum nutzbar, Essen am Buffet sah so gar nicht lecker aus

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bekvämt och trevligt hotell
Bokade halvpension och boende på Serenity-delen av Seaclub (enbart vuxna). Observera dock att frukost och lunch äts i den stora gemensamma matsalen där ljudnivån stundtals kan vara hög. Nivån på middagen var 3 på en 5 gradig skala, frukosten upplevdes som något högre kvalitet, 4.

8/10 Good

Anna, Düsseldorf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super team
Schön und günstig gelegen, ruhig und sauber, kleiner hübscher Pool, Hotelmitarbeitern sehr nett und zuvorkommend.

6/10 Okay

Marika

Medelklass med fin pool men en bit till havet.
Helt OK medelhotell som passade oss som var i Alcudia för att springa och cykla mest. Fin pool och lugnt område där det var lätt att få parkering. Vi hade inga problem att gå till havet nu i april även om det var varmt men på sommaren när det är väldigt varmt är det väl långt att gå. Vi hade hyrbil så tog oss runt i omgivningarna vilket var trevligt. Gamla Alcudia erbjöd bättre och trevligare restauranger än i hamnen och utefter strandpromenaden. Vad gäller rummet så var det helt ok men extra sängen i soffan var väldigt hård. Dessutom fungerade plattorna extremt dåligt så det var en utmaning att fixa lunch. Vi hade också myror i rummet och även läckande rör i badrummet men det fixade personalen hyfsat snabbt.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Es un resort grande y en todas las zonas comunes (restaurante, bar) se admiten niños. Hay una zona adults only, con piscina.

8/10 Good

Jørgen, Roskilde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roligt hotel med god beliggenhed
Vi havde 6 dejlige dage hvor vi både nød nogle af de omliggende strande og poolområdet på Serenity. Hotelområdet for voksne er småt men hyggeligt og meget roligt.

8/10 Good

Lars, Bollnäs

Liked: Cleanliness, staff & service, property conditions & facilities
Bad och avkoppling
Badresa med familjen. Endast vuxna på denna del av hotellet. Lugnt och skönt. Nära till shop och restauranger. Lugnt område, lite trafik. Liten men bra pool. Det enda vi inte gillade var att gratis wifi endast räcker till 2 användare, vi var 4 så det blev trångt. Är inte alla uppkopplade numera med minst en apparat? Fler kanaler behövs, helst 2 per person.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Fint som det var :-)
Der var rent og pænt, men jeg valgte at opgradere til deres søsterhotel ret hurtigt, da mine børnebørn ikke måtte komme og hente mig på hotellets område - idet de boede på hotellet med min datter ved siden af.. Selvfølgelig fordi dette hotel er et voksenhotel, og dette skal respekteres.. Ingen sure smileys herfra :-)