Holiday Homes in Malvern

"Like the fact that I had to use my room key to activate the elevator, very good for security.. The soap had a great mint smell .Override we enjoyed our stay at the Motto hotel . One minor fault, no parking."

"Housekeeping staff was peasant, but came only once during 4 night stay. One bemman was fantastic, but front desk acted like they woukd rather be elsewhere. The hotel looks worn out, somewhat dirty, and is generally drab. TV service is abominable."

"Dining options were quite limited. Staff was friendly but service was not good. Lot of noise in rooms on my floor that went on so long I had to call the desk to send security ( at midnight). Room was clean but missing a garbage can in the bathroom!"

"Nice!!!"

"Excellent location"

"Old and not clean hotel. Very crowded and short staffed "

"I wouldn't know. I was unable to make the trip and due to your non refund policy, I also paid for everything and got nothing."

"The beds were comfortable. The room was enormous and the location was excellent although very noisy at night because of traffic. Several things about the hotel are quite rundown. The curtains didn’t open or close properly because they caught on the tracks so my husband had to climb up and sort them night and morning for four days. The bath had considerable limescale staining and the shower temperature couldn’t be adjusted. The worst thing was how cold the room was. Apparently this was because the hotel heating was in summer mode so the room could only be cool and not heated. We were freezing in there most of the time and it took till our final (4th) night for the hotel staff to bring a heater to us. Coffee and tea facilities in the room were not replenished and when we asked they didn’t arrive or we had to wait a very long time. By the final night we were quite miserable so the hotel did say they would refund us for our final night. So far we haven’t received any of this money despite departing a week ago."

"Centrally located, easy to get most places in the city by walking or a short ride"