Comfort Room, 1 King Bed
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Reviews of Ventura Grand Inn

2.5 out of 5
Ventura Grand Inn
3626 Main St, Mammoth Lakes, CA

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 606 reviews" "
Rating 8 - Good. 180 out of 606 reviews" "
Rating 6 - Okay. 108 out of 606 reviews" "
Rating 4 - Poor. 60 out of 606 reviews" "
Rating 2 - Terrible. 55 out of 606 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Irina

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MANAGER on 12 May 2024
Dear IRINA, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Yang, Hacienda Heights

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice host
Stayed 1 night in May 2024
Response from MANAGER on 6 May 2024
Dear YANG Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

2/10 Terrible

Peter

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service We had to cancel because of the storm and they made all sort of excuses. Instead of trying to make a customer who returns, they refused to work with me.
Stayed 2 nights in Feb 2024
Response from MANAGER on 6 May 2024
Hi Peter, our hotel has some policy that we can't change for you. The manager tried to help you with different options but you don't want to go with any of options instead you threatened the employs that you will leave a bad review about the hotel if we don't give you a free cancelation. I don't know how Expedia let you to right a review without checking in to the hotel and without experience our hospitality.

8/10 Good

Wesley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs update
Stayed 2 nights in Apr 2024
Response from MANAGER on 6 May 2024
Dear WESLEY Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Maria Consuelo Leones, Napa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrian was so nice .He was attending to every need. Thank you Adrian
Stayed 1 night in Apr 2024
Response from manager on 30 Apr 2024
Dear Maria, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Lance

Run down property in serious need of remodeling
Stayed 1 night in Apr 2024
Response from manager on 24 Apr 2024
Dear Lance, Thank you for your review and for choosing our hotel.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from MANAGR on 10 Apr 2024
Dear Alex, thank you for taking the time to review your stay with us

10/10 Excellent

Rhonda

Stayed 1 night in Apr 2024
Response from manager on 28 Apr 2024
Dear Rhonda, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Jerry

Liked: Staff & service
Disliked: Cleanliness
Average property that’s close to the ski resorts. Easy drive to restaurants and grocery store in town. But the room was not clean as there were hairs and black marks on the bed sheet. And table also had some unknown debris on top.
Stayed 3 nights in Apr 2024
Response from manager on 23 Apr 2024
Dear Jerry , We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excellent

Sy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrian was really cool
Stayed 3 nights in Mar 2024
Response from MANAGR on 10 Apr 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Elio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MANAGR on 10 Apr 2024
Dear Eilo, thank you for taking the time to review your stay with us

4/10 Poor

marian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I had black long hair in the bathroom and all over the floor. After complaining about it, somebody cleaned it in my absence but still there was long black hir left albeit not so bad.
Stayed 2 nights in Mar 2024
Response from manager on 10 Apr 2024
Dear Maria, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

4/10 Poor

Alicia Dawn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was awful. While staff was pleasant the room was super dirty, ice was thick upon entrance causing slipping dangerous conditions, property in bad need of repairs. Unless serious improvement don't recommend.
Stayed 1 night in Mar 2024
Response from MANAGR on 10 Apr 2024
Dear Alicia, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MANAGR on 22 Mar 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

10/10 Excellent

David

Great Value!
Stayed 1 night in Mar 2024
Response from MANAGR on 22 Mar 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Okay

Michele, Burleson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property is very convenient to the ski and city bus stop. The front desk clerk was very pleasant and helpful and the bed was quite comfortable and the bedding appeared clean. Unfortunately, the cleanliness of the room, in general was lacking. It seemed the room had not been cleaned or occupied for a while. The floor needed to be swept and mopped, and I cleaned the interior of the microwave and refrigerator, prior to use, as both were dirty. In addition the bathtub did not drain properly and the coating on the tub was peeling. I reported these issues to the desk clerk and was told my concerns would be passed along to the management. I also found it odd and inconvenient that there were no bedside table lamps, just 2 overhead recessed lights. I stayed in another room a few years back and do not recall having any similar problems.
Stayed 4 nights in Mar 2024
Response from MANAGR on 10 Apr 2024
Dear MICHELE, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

10/10 Excellent

FRANK JINGHUA, Temple City

Liked: Cleanliness, staff & service, property conditions & facilities
Goog locaton. They allow you to park your car in the morning before you check it afternoon. Good price.
Stayed 1 night in Mar 2024
Response from MANAGR on 15 Mar 2024
Thank you very much for the great review! We are pleased you enjoyed your stay!

4/10 Poor

Albert

Stayed 1 night in Feb 2024
Response from MANAGR on 10 Apr 2024
Dear albert We apologize that our service did not satisfy your expectations.

8/10 Good

Nick

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Large room, comfortable bed
Stayed 3 nights in Feb 2024
Response from MANAGR on 29 Feb 2024
Dear Nick, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mark

Stayed 1 night in Feb 2024
Response from MANAGR on 22 Mar 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from MANAGR on 13 Feb 2024
Dear Cynthia, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Aaron

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from MANAGR on 13 Feb 2024
Dear Aaron, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Ruthy

Liked: Staff & service
Disliked: Property conditions & facilities
I like the place, however, the sink not draining well, shower curtain holder is rusty, shower tiles not well clean, you can see dust around the room. the rest are good.
Stayed 2 nights in Dec 2023
Response from MANAGR on 13 Feb 2024
Dear Ruthy, thank you for taking the time to review your stay with us .

4/10 Poor

Aeryk

Travelled with group
Disliked: Cleanliness, amenities
Overall the room was not bad. However, our bathroom was disgusting. It did not appear to have been cleaned before we checked in. Mold growing in the shower and ceiling. Would not stay here again, based off bathroom experience.
Stayed 2 nights in Jan 2024
Response from MANAGR on 13 Feb 2024
Dear Aeryk, We apologize that our service did not satisfy your expectations.

4/10 Poor

Sean

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Response from MANAGR on 13 Feb 2024
Dear Sean, We apologize that our service did not satisfy your expectations.

4/10 Poor

Johanni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 31 Dec 2023
Dear Johanni, we apologize that our service did not satisfy your expectations

10/10 Excellent

jude

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from manager on 26 Dec 2023
Dear Jude,, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Poor

Evan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on 26 Dec 2023
Dear Evan, we apologize that our service did not satisfy your expectations

4/10 Poor

scott

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Rustic. Perfect for ski bums. Best price in town!
Stayed 2 nights in Dec 2023
Response from manager on 21 Dec 2023
Dear Scott, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Ethan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from manager on 8 Dec 2023
Dear Ethan, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Terrible

Thomas, Arlington

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was disgusting. The comforters were dirty and we requested new ones but she had none so she gave us blankets. The room where she kept all the linens was open to the outside and a mess with dirty stuff everywhere. There was mold in the bathroom. The room is big but not worth it. The sofa is old and dirty. I didn’t even put my suitcase on it. I would not go there again. Stay away. Other places might be a bit more expensive but the have good breakfast which is more worth then staying here for cheep
Stayed 1 night in Nov 2023
Response from manager on 8 Dec 2023
Dear THOMAS, We apologize that our service did not satisfy your expectations. You have all your right to refuse the room and ask for a refund but you choose to stay the same hotel why because you know you can't find a place in that price in a place like mammoth lake.. after stayed one day and night utilize all the facility.. we experience ungraceful people like you serval time.

4/10 Poor

Xiaohui

Travelled with pets, Travelled with group
Disliked: Staff & service
very noisy during nighttime. the A/C is no stop. the pillow cover is very dirty. the bathroom is smell. not good.
Stayed 1 night in Nov 2023
Response from manager on 2 Dec 2023
Dear Xiaohui, We apologize that our service did not satisfy your expectations. Thank you for letting us know about problems.

8/10 Good

Maximillian, san diego

Travelled with group
Liked: Staff & service
Great place to stay for budget motel. If you want to go hit the slopes and comfortable place to stay theb this place is all you need. Reasonable walking distance to village gondola and restaurants.
Stayed 3 nights in Nov 2023
Response from manager on 2 Dec 2023
Dear Maximillian, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Poor

McKenzie

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from manager on 2 Dec 2023
Hi mckenzie, We apologize that our service did not satisfy your expectations.

6/10 Okay

Drake

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from manager on 21 Nov 2023
Dear Drake, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Maike

Travelled with partner
Liked: Cleanliness, staff & service
The inn is well located and in walking distance to dining options and shops.
Response from manager on 5 Nov 2023
Dear Maike, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

2/10 Terrible

Tyler

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very run down and was not very well maintained. Cleaning was not a priority and was very sub par. I wouldn’t even blame house keeping because beds were clean but definitely had some furniture like dressers that hadn’t been moved in a while and cleaned behind. Beds were very uncomfortable and pillows were flat.
Stayed 3 nights in Oct 2023
Response from manager on 4 Nov 2023
HI TYLER, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

6/10 Okay

tammy

Travelled with group
Liked: Cleanliness, staff & service, room comfort
This place has potential. They need to redesign the rooms. At least the one we stayed in. Lights are motion detecting and there is not a door to the bathroom sink area so every time you have to use the toilet, that bright light comes on. The toilet and shower space is tiny but the changing area by the sink is huge. They could reconfigure that and make a fantastic bathroom. Adding some designing touches into the main bedroom area and they could charge a lot more for this place. Potential, it’s ok right now
Stayed 3 nights in Oct 2023
Response from manager on 29 Oct 2023
Dear TAMMY, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Briana

Travelled with pets, Travelled with partner
Cheap, no frills, with an interesting selection of snacks and room layouts
Stayed 1 night in Oct 2023
Response from manager on 28 Oct 2023
Dear Briana , thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

6/10 Okay

Robert

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is undergoing changes it appears. Could use a grounds keeper and better parking. You have to pull the lot and back into the spots, makes no sense and hard to get out. The room has some older paint and appliances and could use a makeover in some areas. The walls are thin but the bed was comfortable. Pillow case had a stain on it. Luckily there were more than two pillows.
Stayed 1 night in Oct 2023
Response from manager on 27 Oct 2023
Robert Lyons, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Construction around the facility made it a bit difficult to navigate. Manager was really nice and very helpful!
Stayed 2 nights in Oct 2023
Response from manager on 26 Oct 2023
Dear JAMES, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

8/10 Good

THOMAS

Disliked: Cleanliness, property conditions & facilities
You get what you pay for
No daily housekeeping, sheets had someone else's hair on them, floors were not clean...but staff was friendly. Pool and hot tub not open currently. Parking is challenging. See
Stayed 3 nights in Oct 2023
Response from manager on 4 Nov 2023
DearTHOMAS, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems.

4/10 Poor

Yanhui

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The front entrance is completely blocked under construction. there is not sign to redirect the back entrance. No table lamps, the refrigerator is moldy. Staff is friendly though.
Stayed 1 night in Oct 2023
Response from manager on 23 Oct 2023
Dear Yanhui, Thank you for taking the time to review your stay with us. Thank you for letting us know about problems. we have to finish the construction work before next winder. we believe we did the best service for you in the the rate of 109.59 during the weekend you could reject your accommodation or ask for a different room. We are not force anybody stay here it's your choice..

8/10 Good

CHING-YURN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from manager on 20 Oct 2023
Dear ching-yurn, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Microwave was broken, bed sheets was dirty.
Stayed 1 night in Oct 2023

8/10 Good

Steven

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 14 Oct 2023
Dear Steven, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

4/10 Poor

Timothy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from manager on 11 Oct 2023
Dear Timothy, thank you for your stay with us . Your review is extremely valuable to us, We apologize that our service did not satisfy your expectations.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
This place was awful- the toilet seat was very loose and about to fall off-the bathroom sink faucet was very loose and barely hanging in place-the AC/furnace was very noisy. The paint was pealing and there was mold in the bathroom. The hotel had yellow caution tape all over the place and there was a pole holding up the roof over check in parking. I will never stay here again and I do not recommend it.
Stayed 1 night in Oct 2023
Response from manager on 11 Oct 2023
Hi Carol Cecil, We are on the process of remodeling the room and building.. but we don't want give a shelter for a guest like you never in the future. please spend more and find a luxury place... this hotel for middle class people..

8/10 Good

Shemijah

Liked: Cleanliness, staff & service
Front desk attendant was friendly and helpful. Room was clean, quiet, and had a comfortable bed. It’s a bit run down inside and out, but still a decent place to stay at a good price.
Stayed 1 night in Oct 2023
Response from manager on 9 Oct 2023
Dear Shemijah, thank you for taking the time to review your stay with us and I’m looking forward to having you again as a guest in our hotel

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Poor condition of the property. My window was open when I got there and it was 36 degrees. Outside was dirty.
Stayed 1 night in Oct 2023
Response from manager on 11 Oct 2023
Hi Robert, you rent a room not rent the outside of the property..