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Reviews of Hyatt Place Managua

3.5 out of 5
Hyatt Place Managua
Carretera Masaya Km. 8.2, Next to Galeria Santo Domingo, Managua

Reviews

9.2

Wonderful

Rating 10 - Excellent. 406 out of 551 reviews" "
Rating 8 - Good. 98 out of 551 reviews" "
Rating 6 - Okay. 21 out of 551 reviews" "
Rating 4 - Poor. 11 out of 551 reviews" "
Rating 2 - Terrible. 15 out of 551 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is been a little downgrade in the breakfast menu and in the room services such as instant coffee on dorms
Stayed 2 nights in Apr 2024

8/10 Good

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast options.
Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After traveling for two weeks in Nicaragua, if felt like coming home. Luxury and comfort and a delicious breakfast. Loved the green juice so much I asked for the recipe.
Stayed 1 night in Apr 2024

10/10 Excellent

Huberth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

8/10 Good

MIGUEL

Stayed 3 nights in Mar 2024

10/10 Excellent

Jose, Marrero

Stayed 1 night in Mar 2024
Response from Joel Flores on 4 Apr 2024
Buenos dias Jose,Muchas gracias por su tiempo al dejarnos saber acerca de tu mas reciente estadía en nuestro hotel.Esperamos que pronto nos pueda visitar nuevamente.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Sukhwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and species room
Stayed 1 night in Mar 2024
Response from Joel Flores on 4 Apr 2024
Dear SukhwinderWe greatly appreciate your time in letting us know about your most recent visit to our hotel.We will be very happy to have you return.Kind regards,Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 3 nights in Mar 2024
Response from Joel Flores on 4 Apr 2024
Dear NelsonWe greatly appreciate your time in informing us about your most recent visit to our hotel.We really appreciate you telling us that the breakfast is wonderful, I hope you come back.Regards,Maria jesus RiveraGeneral manager

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included Breakfast was excellent.
Stayed 3 nights in Mar 2024
Response from Joel Flores on 4 Apr 2024
Estimado ChristopherEstamos muy contentos de saber que hemos logrado brindarle una maravillosa experiencia en nuestro hotel.Para nosotros de suma importancia que nos brindes tu opinión al respecto.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Maria alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joel Flores on 4 Apr 2024
Estimada Maria alejandraAgradecemos mucho de tu tiempo al dejarnos saber sobre tu mas reciente visita a nuestro hotel.Estaremos muy contentos de que regreses una vez mas.Saludos cordiales,Maria Jesus RiveraGerente General

6/10 Okay

Jose, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Not all but some staff need more training oh how to approach guess and make the feel welcome. I came back one night and the staff at front desk treated me like a delinquent trying to get in the hotel, had no respect or professionalism. Not even the security personal act that way. They were more professional.
Stayed 3 nights in Mar 2024
Response from Joel Flores on 4 Apr 2024
Dear JoseWe greatly appreciate your time in informing us about your most recent visit to our hotel.I am very sorry for the inconveniences experienced during your stay, we will be reviewing the case to make the necessary improvements.Sincerely,Best Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Maria, Cutler bay

Stayed 3 nights in Mar 2024

10/10 Excellent

Jose Luis Barreto

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Joel Flores on 4 Apr 2024
Dear Jose Luis BarretoWe greatly appreciate your time in informing us about your most recent visit to our hotel.We are very happy that you visit us once againSincerely,Best Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful with multiple airport transfers.
Stayed 1 night in Mar 2024
Response from Joel Flores on 4 Apr 2024
We greatly appreciate your time in letting us know about your most recent visit to our hotel.Thank you for mentioning our team and recognizing their work.

2/10 Terrible

Nancy

Travelled with family
Disliked: Staff & service, amenities
What I liked is that the driver waited for us when the flight was delayed. What I didn't like what the poor customer service at the front desk. I came from the airport at 5:30 AM and was trying to sleep and the ladies from the room cleaning were making a lot of noises and screaming names. I couldn't sleep at all. The second time that I was trying to stay, the front desk gentleman didn't honor the price and made me make the reservation online through expedia to lock that price, I did but I didn't include my two kids and when I told him to complete everything he refused, I asked him to cancel the reservation since I paid in advanced and he told me that I had to communicate with Expedia, I tried but Expedia refer me to the hotel, I explained that to him and he refused to help me even though when I dialed the number to contact the hotel (international call) his phone was the one ringing. Very Terrible experience and bad attitude and service, I DO NOT recommend this hotel to anyone, I was tired and just needed to rest.
Stayed 1 night in Feb 2024
Response from Joel Flores on 12 Mar 2024
Dear NancyThank you very much for your time in letting us know about your most recent visit to our hotel.I am very sorry for the situations that occurred during your stay, we will be making improvements to our processes.We hope you visit us again soon.Regards,Maria Jesus Rivera

4/10 Poor

Roberto, North Miami

Disliked: Cleanliness
Location was great Seems like the Expedia bookings always get the lower quality of stocks in every hotel I book - a coworker booking the same hotel for even a lower price got a better room in a higher floor The second floor room was always smeling like food as the from seats right above the hotel’s kitchen
Stayed 3 nights in Feb 2024
Response from Joel Flores on 6 Mar 2024
Dear RobertoThank you for your comment about your most recent stay at our hotel.I am very sorry for the inconvenience during your most recent stay, we hope you come back and it is better than the previous one.Best Regards,Maria Jesus Rivera General manager

4/10 Poor

Brion

Stayed 3 nights in Dec 2023
Response from Joel Flores on 14 Feb 2024
Estimado BrionAgradecemos mucho de tu tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotelEsperamos que pronto nos vuelva a visitar una vez mas.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Special thanks to the cleaning service and the help around the facility. Superb service. thw excellent client service keeps me returning to this hotel.
Stayed 1 night in Jan 2024
Response from Joel Flores on 14 Feb 2024
My dear JaimeWe greatly appreciate the time you have given us, which is your review in reference to your most recent visit to our hotel.We are very happy that you have given us your feedback.Best regards,Maria Jesus RiveraGerente General

10/10 Excellent

HAROLD

Stayed 6 nights in Dec 2023
Response from Joel Flores on 14 Feb 2024
Estimado HaroldAgradecemos mucho de tu tiempo al dejarnos saber sobre tu ultima estadía.Esperamos que pronto nos visite nuevamente.Saludos cordiales,Maria Jesus RiveraGerente general

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was excellent. Staff very friendly and professional. Breakfast really good
Stayed 2 nights in Dec 2023
Response from Joel Flores on 3 Jan 2024
Dear IrisI really appreciate you taking the time to let us know about your most recent stay at our hotel.We are happy that you did not mention the friendliness of the staffWe hope you visit us again soon.SincerelyMaria Jesus RiveraGeneral Manager

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Joel Flores on 3 Jan 2024
Estimado DanielEstamos muy contento de que nos hayas brindado una maravillosa reseña sobre tu ultima estadía.Esperamos que pronto vuelvas prontoSaludos cordiales,Maria Jesus RiveraGerente General

6/10 Okay

Russell

Business traveller
Liked: Cleanliness, staff & service
Decent hotel - breakfast bought is good. Room very standard- nothing special

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Joel Flores on 3 Jan 2024
Estimada DonnaMuchas gracias por su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Estamos muy contento de saber que logramos brindarte una maravillosa estadia.Esperamos que vuelvas prontoMaria Jesus RiveraGerente General

10/10 Excellent

Martha R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service the best
Stayed 7 nights in Dec 2023
Response from Joel Flores on 3 Jan 2024
Dear Martha RI really appreciate your time letting us know about your most recent stay at our hotel.We hope you visit us again soon.Kind regardsMaria Jesus RiveraGeneral Manager

6/10 Okay

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Need provide guest with stuff or have Mini store inside
Stayed 3 nights in Nov 2023
Response from Joel Flores on 14 Dec 2023
Dear JoeThank you very much for letting us know your comments about your masRegards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Joel Flores on 3 Jan 2024
Estimado FranklinMuchas gracias por su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotelEstamos muy contentos de que nos hayas brindado una maravillosa reseña sobre su estadiaEsperamos que pronto nos visite una vez masSaludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

EZ Trading

Stayed 2 nights in Nov 2023
Response from Joel Flores on 14 Dec 2023
Estimado EZ TradingMuchas gracias por su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Esperamos que pronto regreses.Saludos,Maria Jesus RiveraGerente General

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many dining and shopping options. Porterhouse Steak House was the best one I visited while in Nicaragua. 20-25 taxi ride to the airport.
Stayed 1 night in Oct 2023
Response from Joel Flores on 7 Nov 2023
Dear JeremyWe really appreciate that you visited us and we are very happy that you liked our hotel.We hope you visit us once again soon.Regards,Maria Jesus RiveraGeneral Manager

8/10 Good

Erick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Joe on 7 Nov 2023
Estimado ErickMuchas gracias por su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Esperamos que pronto nos visite una vez mas.Saludos cordiales,Maria Jesus RiveraGerente General

2/10 Terrible

DILSHODA

Stayed 13 nights in Sep 2023
Response from Joel Flores on 14 Dec 2023
Estimada DilshodaAgradecemos mucho de su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotelEsperamos que pronto nos visite una vez mas y sea una mejor experiencia.Maria Jesus RiveraGerente general

10/10 Excellent

Francisco

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In addition to the warm welcome, the breakfast at this hotel was truly amazing, with a wide variety of delicious options to choose from. We were not only impressed by the pet-friendly atmosphere but also by the quality of service and the amenities provided for our four-legged family member, Abby. I would like to extend my gratitude to this hotel for setting an example of how to be pet-friendly. I encourage other hotels to consider opening their spaces to furry companions, as it enhances the overall experience for families like ours. Our stay here was a testament to how a hotel can cater to both human and pet guests. We hope to see more hotels follow suit!
Stayed 1 night in Oct 2023
Response from Joel Flores on 9 Nov 2023
Dear FranciscoThank you very much for your time in letting us know about your most recent visit to our hotel.For us it is very important that you tell us how your stay was. We are happy that you liked our pet policy, we know that they are important to families now.We hope you comming soon.Maria Jesus RiveraGerente General

10/10 Excellent

Esmundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Joel Flores on 9 Nov 2023
Estimado EsmundoAgradecemos mucho por su tiempo al dejarnos saber acerca de su mas reciente visita a nuestro hotel.Esperamos que pronto nos visite nuevamente.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

ernesto, Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and cleaning service was superb
Stayed 3 nights in Oct 2023
Response from Joel Flores on 9 Nov 2023
Estimado ernestoThank you very much for your time in informing us about your most recent visit to our hotel.Thank you for writing us a wonderful review.Best Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Recolius

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was amazing
Stayed 2 nights in Sep 2023
Response from Joel Flores on 5 Oct 2023
Dear RecoliusWe are very happy that you were with us at our hotel.We hope you visit us soonRegards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious.
Stayed 2 nights in Sep 2023
Response from Joel Flores on 5 Oct 2023
Dear Maria.We are very happy that you were with us at our hotel.We hope you visit us soonRegards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe place . The rooms were clean and breakfast was good
Stayed 1 night in Sep 2023
Response from Joel Flores on 5 Oct 2023
Dear LuisWe greatly appreciate your time in leaving us your comments about your most recent visit to our hotel.We are very happy that your stay was very pleasantwe hope to see you soonhopefully we can see you soon!Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt very comfortable during our 7-day stay. The room was spacious and very clean, the beds were very comfortable, the breakfast was amazing, and hotel staff were friendly and helpful. We would stay here again.
Stayed 6 nights in Aug 2023
Response from Joel Flores on 5 Oct 2023
Dear BeverlyWe greatly appreciate your time in leaving us your comments about your most recent visit to our hotel.We are very happy that your stay was very pleasantwe hope to see you soonRegards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

elizabeth

Stayed 1 night in Sep 2023
Response from Joel Flores on 5 Oct 2023
Estimado elizabethMuchas gracias por su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Esperamos que pronto nos visite nuevamente.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicaragua trip
Great value for the cost. Delicious breakfast!
Stayed 6 nights in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dear SilviaThank you for your wonderful comment about our breakfast.We hope you visit us againRegards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Adonis

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dea Adonis,Thank you for your wonderful comment about your visit to ourWe hope you visit us again.Regards,Maria Jesus RiveraGeneral Manager

2/10 Terrible

Christian

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Property and Service. Staff have NO knowledge on payment terms Staff don't understand the services that the Hotel Offers No Breakfast Menu in Rooms You get 1 bottle of water the Total and NO replenishment. Stay at the Inter better price better service
Stayed 2 nights in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dear ChristianThank you for your wonderful comment about your visit to ourI am sorry for the inconvenience that occurred during your stay.We will be sharing your comments to improve our servicesWe hope you visit us again.Regards,Maria Jesus RiveraGeneral Manager

8/10 Good

Iris

Stayed 3 nights in Aug 2023
Response from Joel Flores on 26 Sept 2023
Estimado IrisAgradecemos mucho de su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Para nosotros es muy importante conocer cada una de las experiencias de nuestros huéspedes mientras nos visitan.Esperamos que nos visite pronto.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dear FranklinThank you for your wonderful comment about your visit to ourWe hope you visit us again.Regards,Maria Jesus RiveraGeneral Manager

10/10 Excellent

ARIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Joel Flores on 11 Sept 2023
Estimado ARIELAgradecemos mucho de su tiempo al dejarnos saber sobre su mas reciente visita a nuestro hotel.Esperamos que pronto regreses de nuevoSaludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Solange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stuff, nice room.
Stayed 2 nights in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dear SolangeThank you for your wonderful comment about your visit to our hotel.We are very happy for your comment about your experience.We hope you visit us again.Regards,Maria Jesus RiveraGeneral manager

10/10 Excellent

Solange

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family enjoy a lot to stay here. Service it’s great! Food it’s so delicious and it’s pretty safe.
Stayed 1 night in Aug 2023
Response from Joel Flores on 11 Sept 2023
Dear SolangeWe are very happy to know that we have managed to provide you with a wonderful stay.We are very happy to know that you and your family enjoyed being with us.We hope to see you soonGreetings,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything great fully recommended A
Stayed 3 nights in Jul 2023
Response from Joel Flores on 11 Sept 2023
Dear EduardoWe are very happy to know that we have managed to provide you with a wonderful stay.We hope to see you soonGreetings,Maria Jesus RiveraGeneral Manager

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Jul 2023
Response from Joel Flores on 11 Sept 2023
Estimado MarioAgradecemos mucho de tu tiempo al dejarnos saber sobre tu mas reciente visita a nuestro hotelEsperamos que nos visite nuevamenteSaludos,Maria Jesus RiveraGerente General

8/10 Good

Cristian

Travelled with family, Travelled with group
Stayed 1 night in Jul 2023
Response from Joel Flores on 11 Sept 2023
Estimado CristianMuchas gracias por tu tiempo al dejarnos saber lo que fue tu mas reciente visita a nuestro hotel.Esperamos que pronto nos visites nuevamente.Saludos cordiales,Maria Jesus RiveraGerente General

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location , comfort and attention the personnel always very nice I recommend to my fellows when they visit Nicaragua !!
Stayed 5 nights in Jul 2023
Response from Joel Flores on 11 Sept 2023
Dear Franklin,Thank you for your wonderful comment about your visit to our hotel.We are very happy for your comment about your experience.We hope you visit us again.Regards,Maria Jesus RiveraGeneral Manager