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"The staff was the friendliest and most courteous, far exceeding expectations. They couldn’t have been more warm and welcoming. They were absolutely phenomenal. "

"Very accommodating. ❤️"

"Great food and service "

"The room was perfect, the food was incredible, this hotel seems to have the fastest and most readily elevators in the world and I’d like to thank Melch at the front desk for incredible service as well as Greg at the front lobby door. 10/10. No, 11/10."

"Staff are amazing, wifi great. Club class is great. Breakfast they can do better. Didn’t like the fact the pool was closed down. "

"Shanghai-La always live up to their reputation…5-star hotel that treats their guest with a 7-star service. Best experience ever and in Cebu, need to make sure you are in The Ocean Wing, premium - upper floors side…love the views. Staff are well trained, courteous and have a lot of patience. Thanks for keeping the grounds manicured and branded like all other Shanghai-La. I am one of those customers that appreciate a well maintained amenities, it means the GM is the right person for the job!!"

"Excellent hotel next to huge shopping center. "

"Nice large rooms, hotel also has good gym facilities "

"This is a facility where people smile no matter what ! Food choices for both foreigners and local is superb ! Shopping is just a step away from the hotel , the staff is what makes this hotel a place to be in Cebu!"