Lobby sitting area

Reviews of Hop Inn Hotel Alabang Manila

3 out of 5
Hop Inn Hotel Alabang Manila
Lot 2 Blk 4 Phase 3, Market St, Madrigal Business Park, Ayala Alabang, Muntinlupa, Manila

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 283 reviews" "
Rating 8 - Good. 114 out of 283 reviews" "
Rating 6 - Okay. 20 out of 283 reviews" "
Rating 4 - Poor. 8 out of 283 reviews" "
Rating 2 - Terrible. 7 out of 283 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Mari, Herndon

Liked: Cleanliness, staff & service
Just a shorr walk to Molito Mall and Alabang Town Center with a bargain price this hotel is a steal.
Stayed 2 nights in Apr 2024
Response from Ela Baguindo | Front Office Supervisor on 25 Apr 2024
Thank you for staying at our hotel! We are pleased to hear that our convenient location was a pleasant surprise for you. We are glad to know that you enjoyed your stay and we highly appreciate your feedback. Looking forward to accommodate you again soon!

8/10 Good

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located
Stayed 4 nights in Apr 2024
Response from Sincerely, Mon Rivera Front Office Supervisor on 23 Apr 2024
Thank you for staying at our hotel! We are pleased to hear that our convenient location was a pleasant surprise for you. We are glad to know that you enjoyed your stay and we highly appreciate your feedback. Looking forward to accommodate you again soon!

6/10 Okay

Cionnie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Sincerely, Mon Rivera Front Office Supervisor on 27 Feb 2024
Thank you for your stay. We hope you enjoyed the hotel's location, amenities and service. Please do not hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.

4/10 Poor

Zoilo

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were people/ visitors hanging out in the hallway late at night and were very loud at that.
Stayed 5 nights in Feb 2024
Response from Ela Baguindo | Front Office Supervisor on 13 Feb 2024
Thank you so much for staying with us at Hop Inn Hotel Alabang. We are disheartened to read that we did not meet your room expectations from us. Rest assured that we will take note of it for further improvement to avoid concerns like this in the future. We do hope that we will have the opportunity to redeem ourselves by welcoming you back again. Stay safest and have a good day!

8/10 Good

Jessellyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sincerely, Mon Rivera Front Office Supervisor on 12 Jan 2024
Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we appreciate it. We look forward to accommodate you next time!

8/10 Good

Marigold Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 8 Jan 2024
Dear Ms. Marigold,Thank you for your stay. We hope you enjoyed the hotel's location, amenities and service. We look forward to welcoming you back next time!

2/10 Terrible

Theodore

Stayed 6 nights in Nov 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 9 Dec 2023
Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we appreciate the chance to correct any issues that may have arisen during your visit. Please do not hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
For the price it was excellent. It was clean and looked like it was a new hotel. Definitely stay there again.
Stayed 28 nights in Oct 2023
Response from Ela Baguindo | Front Office Supervisor on 19 Nov 2023
Thank you so much for your positive review! We're proud to go above and beyond for our guests and are happy to hear that our staff was able to deliver the level of service we promised. If you have any other questions regarding your next booking with us, please feel free to contact our team!

10/10 Excellent

Daneelynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from Carla Garcia (OIC) Front Office Supervisor on 8 Nov 2023
Dear Ms. Daneelynn,Thank you for choosing to stay with us. We're glad that you enjoyed our hotel services and found almost everything to your satisfaction. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back next time!Sincerely,

8/10 Good

Aileen

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023
Response from Carla Garcia (OIC) Front Office Supervisor on 2 Nov 2023
Dear Ms. Aileen,Thank you for your stay. We hope you enjoyed the hotel's location, amenities and service. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.Sincerely,

6/10 Okay

Rocky

Stayed 9 nights in Aug 2023
Response from Carla Garcia (OIC) Front Office Supervisor on 1 Oct 2023
Dear Sir Rocky,Thank you for your stay. We hope you enjoyed the hotel's location, amenities and service. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable.

10/10 Excellent

Albert

Stayed 5 nights in Jul 2023
Response from Sincerely, Carla Garcia (OIC) Front Office Supervi on 9 Sept 2023
Dear Sir Albert,We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time!

4/10 Poor

Randy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Hot Room
We arrived around 10pm after long day of traveling and stayed on 10th floor where hallway was very hot and room AC was not effective. We were given another room on same floor and same thing happened. It was hard to sleep in hot room.
Stayed 1 night in Aug 2023
Response from Ela Baguindo | Front Office Supervisor on 21 Aug 2023
Thank you for staying with us at Hop Inn Hotel Alabang! We are disheartened to read that we did not meet your room expectations from us. Rest assured that we always do preventive maintenance service in the air-conditioning unit and also the rest of our team are well equipped to accommodate the basic needs our guests. We do hope that we will have the opportunity to redeem ourselves by welcoming you back again. Stay safest and have a good day!

8/10 Good

Benthom Paul

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ela Baguindo | Front Office Supervisor on 2 Aug 2023
Thank you so much for your positive review! We're glad that you enjoyed our hotel services and found almost everything to your satisfaction. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back next time!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2023
Response from Carla Garcia (OIC) Front Office Supervisor on 16 Jul 2023
Dear Valued Guest,Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we appreciate it. We look forward to accommodate you next time!

2/10 Terrible

Sylvester

Disliked: Cleanliness, staff & service, property conditions & facilities
Basin was clogged: AC drips water inside room; no coffee maker in room; nor lobby has one; guests are told to buy coffee at 7/11; no fridge in room.
Stayed 5 nights in Jun 2023
Response from Ela Baguindo | Front Office Supervisor on 29 Jun 2023
Thank you so much for staying with us at Hop Inn Hotel Alabang! We are disheartened to read your feedback and that we did not meet your room expectations from us. Primarily, our basic setup in our room is the general norm setup of our brand even in Thailand and here in the Philippines. But despite of the simplicity of our setup, rest assured our services and the rest of our team are well equipped to accommodate the basic needs our guests. We do hope that we will have the opportunity to redeem ourselves by welcoming you back again.

10/10 Excellent

OLIVIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Value for money minimalist hotel. Very spacious with desk, TV and safe. Conveniently located near the town centre
Stayed 3 nights in Jun 2023
Response from Ela Baguindo | Front Office Supervisor on 17 Jun 2023
Thank you so much for staying at our hotel! We are pleased to hear that our convenient location and value for money was a pleasant surprise for you. We are glad to know that you enjoyed your stay and we hope to see you again soon!

8/10 Good

Ronniel

Stayed 1 night in Jun 2023
Response from Ela Baguindo | Front Office Supervisor on 15 Jun 2023
Thank you for choosing to stay with us. We're glad that you enjoyed our hotel services and found almost everything to your satisfaction. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back next time!

2/10 Terrible

Selena

Disliked: Staff & service, property conditions & facilities
Stayed here for 4 nights and they put me in 10th floor. AC was not cooling at all! I fell asleep because i was so tired from plane trip and I woke up sweating!! I asked to be transfered to a different room/floor as the guy who came to check the AC (called 2x to check the AC and still not cooling) he said that it is understandable for the rooms to be this hot because we were in 10th floor and that was the top of the building and it's summer. So should I be the one to adjust?? I was so frustrated and stressed out because I was also tired from my 28hr flight. Then they transfered me to 6th floor where it was a little bit cooler than the 1st room I was in. But it took about 2-3 days for the whole room to be cold. No toiletries, no microwave, no water heater for coffee, NOTHING.
Response from Sincerely, Carla Garcia Front Office Supervisor on 4 Jun 2023
Dear Ms. Selena,Thank you for staying at our hotel. We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, we apologize for not meeting your expectation on our hotel amenities. However, the general norm for Hop Inn brand both in Philippines and Thailand when it comes to washroom amenities are head-to-toe liquid wash soap, tissue, hair dryer and towels. We hope this will not deter you for coming back again at Hop Inn Hotel Alabang.

8/10 Good

Maria Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Ela Baguindo | Front Office Supervisor on 16 May 2023
Thank you so much for choosing to stay with us. We're glad that you enjoyed our hotel services and found almost everything to your satisfaction. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back next time!

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for those who move around often while in the city.
Stayed 21 nights in Apr 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 26 Apr 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time!

10/10 Excellent

april john

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Ela Baguindo | Front Office Supervisor on 6 May 2023
Thank you so much for your positive review! We're proud to go above and beyond for our guests and are happy to hear that our staff was able to deliver the level of service we promised. We look forward to welcoming you back again and we hope for this to be soon!

10/10 Excellent

Maritess

Stayed 3 nights in Apr 2023
Response from Ela Baguindo | Front Office Supervisor on 27 Apr 2023
Thank you so much for taking the time to leave a review! We're glad that you enjoyed your stay with us by delivering the service that we promised. We look forward to welcoming you back again in the hotel soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best !
I stayed here for 4 days and it was one of the best! The staff was very attentive and helpful. Room was clean and spacious. The location was close to grocery stores and shopping malls. I would definitely stay here again! Thank you Hop Inn staff!
Stayed 4 nights in Mar 2023
Response from Ela Baguindo | Front Office Supervisor on 2 Apr 2023
Thank you so much for your positive review! We're proud to go above and beyond for our guests and are happy to hear that our staff was able to deliver the level of service we promised. We look forward to welcoming you back again and we hope for this to be soon!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Ela Baguindo | Front Office Supervisor on 2 Apr 2023
Thank you so much for taking the time to leave a review! We're glad that you enjoyed your stay at our hotel and found almost everything to your satisfaction. We are dedicated to providing excellent customer service for every guest and we appreciate your feedback. Looking forward to welcoming you back next time!

6/10 Okay

Donatio

Stayed 1 night in Mar 2023
Response from Ela Baguindo | Front Office Supervisor on 26 Mar 2023
Thank you so much for taking the time to leave a review! We want you to feel welcome and enjoy your stay with us. Please don't hesitate to reach out if there’s anything we can do to make your next stay more delightful. We look forward to welcoming you again and we hope for this to be soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 6 Mar 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback and surely will be shared with our staff. We look forward to welcoming you back next time!

8/10 Good

RENATO

Stayed 1 night in Mar 2023
Response from Ela Baguindo | Front Office Supervisor on 24 Mar 2023
Thank you so much for taking the time to leave a review. We want you to feel welcome and enjoy your stay with us. Your feedback is important and we really appreciate it. We look forward to accommodate you next time!

10/10 Excellent

Irfan

Stayed 2 nights in Feb 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 3 Mar 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback and surely will be shared with our staff. We look forward to welcoming you back next time!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 20 Mar 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time!

10/10 Excellent

Gary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The service & staff were amazing. Close to the shopping centers & restaurants. The hotel rate was excellent.
Stayed 4 nights in Feb 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 22 Feb 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time!

10/10 Excellent

Roselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 7 nights in Feb 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 17 Feb 2023
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time!

10/10 Excellent

SUSAN

Stayed 2 nights in Feb 2023
Response from Ela Baguindo | Front Office Supervisor on 6 Mar 2023
Thank you for staying at our hotel! We want you to feel welcome and enjoy your stay with us. Your feedback is important to us, and we really appreciate it. We look forward to accommodate you next time!Sincerely,

10/10 Excellent

Roselyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient. The room is nice and clean, staff are accommodating. The price is very affordable and just right.
Stayed 3 nights in Jan 2023
Response from Sincerely, Mon Rivera Front Office Supervisor on 10 Feb 2023
Thank you so much for your positive review! We're proud to go above and beyond for our guests and are happy to hear that our staff was able to deliver the level of service we promised. We look forward to welcoming you back here in the hotel.

8/10 Good

Paulo

Stayed 1 night in Jan 2023
Response from Ela Baguindo | Front Office Supervisor on 17 Jan 2023
Happy New Year from Hop Inn Hotel Alabang! We're glad that you enjoyed your stay at our hotel and found almost everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back here in the hotel.Sincerely,

8/10 Good

Lenny

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022
Response from Ela Baguindo | Front Office Supervisor on 8 Jan 2023
Happy New Year from Hop Inn Hotel Alabang! We're glad that you enjoyed your stay at our hotel and found almost everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. Please don't hesitate to reach out if there’s anything we can do to make your next stay more enjoyable. We look forward to welcoming you back here in the hotel.Sincerely,

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very convenient location. Walking distance to Molito and ATC. All the restaurants are within walking distance also. Romulo resto is a few meters away. The staffs are very professional. Rooms are clean.
Response from Ela Baguindo | Front Office Supervisor on 8 Jan 2023
Happy New Year from Hop Inn Hotel Alabang! We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback and surely will be shared with our staff. We look forward to welcoming you back next time!Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Ela Baguindo | Front Office Supervisor on 11 Dec 2022
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback. We look forward to welcoming you back next time here at Hop Inn Alabang!Sincerely,

10/10 Excellent

Ralph

Stayed 1 night in Dec 2022
Response from Ela Baguindo | Front Office Supervisor on 11 Dec 2022
Thank you for staying at the Hop Inn Hotel Alabang. We are pleased to know that you enjoyed our services. Your feedback is important to us and will be shared with our staff. We hope that we have the opportunity to welcome you back again soon.Sincerely,

10/10 Excellent

Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our stay and very close to commercial areas and safe clean place... highly recommended for family 👪 and corporate
Response from Ela Baguindo | Front Office Supervisor on 11 Dec 2022
Thank you for staying with us. We are pleased to hear that you enjoyed our convenient location and value for money. Your feedback is important to us and will be shared with our staff. We hope that we have the opportunity to welcome you back again soon here at Hop Inn Alabang!Sincerely,

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Ela Baguindo | Front Office Supervisor on 1 Dec 2022
Thank you for staying at the Hop Inn Hotel Alabang. We are pleased to know that you enjoyed every aspects of the hotel. Your review is important to us and will be shared with our staff. We hope that we have the opportunity to welcome you back again soon!Sincerely,

8/10 Good

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wholesome experience
I had an amazing stay, the staffs are all respectful and attentive to our needs. The only minor thing that cause initial inconvenience is the lack of toiletries like soap and hair conditioner that you find usually in many hotels, though I have to mention that shampoo is provided. Also, no phone in the room as well as free coffee nor electric kettle for heating water, but this inconvenience is mitigated by using Viber to which their staff respond promptly to any messages.
Stayed 8 nights in Nov 2022
Response from Ela Baguindo | Front Office Supervisor on 19 Nov 2022
Dear Mr. Marlon,Thank you for staying at the Hop Inn Hotel Alabang. We are pleased to hear that you enjoyed our hotel as well as our services. Your feedback is important to us and will be shared with our staff. We hope that we have the opportunity to welcome you back again soon.Sincerely,

10/10 Excellent

Vera Bee

Liked: Staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 3 nights in Nov 2022
Response from Ela Baguindo | Front Office Supervisor on 13 Nov 2022
We're glad that you enjoyed your stay at our hotel and found everything to your satisfaction. We are dedicated to providing excellent customer service for every guest, so we appreciate your feedback and will be shared with our staff. We look forward to welcoming you back next time!Sincerely,

10/10 Excellent

Ermelinda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to malls
Response from Ela Baguindo | Front Office Supervisor on 11 Nov 2022
Dear Ms. Ermelinda,Thank you for staying at our hotel! We are pleased to hear that our convenient location was a pleasant surprise for you. We are glad to know that you enjoyed your stay and we hope to see you again soon!Sincerely,

10/10 Excellent

Ermelinda

8/10 Good

Virgil, Pittsburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the shower room. The shower floor is not provided with non slip material to prevent any one from sliding and thus causing major injury.
Response from Ela Baguindo | Front Office Supervisor on 11 Nov 2022
Dear Mr./Ms. Virgil,Thank you for your feedback. We're glad you enjoyed your stay! We will look into ways to improve our rooms and take action. We hope that we have the opportunity to welcome you back again soon.Sincerely,

8/10 Good

Virgil, Pittsburg

Liked: Cleanliness, staff & service
Staff are friendly and respectful. Room is spotlessly clean. Shower room needs a door or a shower curtains. Air conditioner is leaking condensation water.
Stayed 1 night in Oct 2022
Response from Sincerely, Ela Baguindo Front Office Supervisor on 3 Nov 2022
Thank you for your review, we are glad you enjoyed the cleanliness of our rooms. We are sorry to hear that the air-condition unit was not up to your standards but we're happy to share that this has been addressed. Thank you again for staying with us and we hope to see you again in the near future!

10/10 Excellent

Rommel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Besides it’s location, the staff’s efficiency in service and immediate reply to queries are most plausible! Filipino courtesy and hospitality at its best! 👍👍
Stayed 8 nights in Oct 2022
Response from Sincerely, Ela Baguindo Front Office Supervisor on 3 Nov 2022
Thank you for staying at the Hop Inn Hotel Alabang. We are pleased to hear that you enjoyed our convenient location and value for money. Your feedback is important to us and will be shared with our staff. We hope that we have the opportunity to welcome you back again soon.

8/10 Good

Jhoana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful and welcoming!
Stayed 15 nights in Feb 2022
Response from Mauie / Hotel Manager on 4 Mar 2022
Dear Miss Francesca, Our Warm Greetings from Hop Inn Hotel Alabang! We are in awe for your kind words and the whole Team is delighted to know that your stay with us is Exemplary by rating us 5-stars! We are grateful and we look forward for your next visit. Continue to Stay Safest Miss Francesca, we always wish you well. Have a Good Day ahead!