Holiday Homes in Mansfield

"Facility was beautiful. Front desk staff was very nice and professional "

"staff was nice & the room was clean! we enjoyed our stay. "

"Staff was very friendly, responsive, and professional"

"Just a place to rest my head after a late night flight. Very comfortable, clean rooms. Nice staff "

"Love this hotel!! Great stay!"

"I rarely leave reviews, but this experience was too bad to ignore. The customer service at this hotel was consistently terrible. Every time we needed something simple—like towels or toilet paper—there was no one at the front desk. Instead, there was often just a bucket with a handwritten “I’ll be back in 5” sign, while an employee stood outside on her phone. It was frustrating and completely unprofessional. The biggest issue, however, was cleanliness. On the second night of our stay, my son found bed bugs crawling on the wall. That alone is a huge red flag and completely unacceptable. We tried to report it immediately, but once again, no one was available at the front desk to address the issue. Even checkout was a problem—there was no staff present, so we had to leave our room key at the desk and just walk out. The “free breakfast” was also disappointing and clearly reflected its price—very low quality and not worth it. The only positive thing I can say is that the location is convenient, especially if you’re visiting Six Flags Over Texas. Unfortunately, that’s not nearly enough to make up for the lack of service, poor cleanliness, and overall bad experience. I would not recommend staying here. "

"We booked for my 12 year old son appointment at Childrens. He is in a wheelchair so we need accessible rooms when we travel. Carpet was wet around the accessible shower bathroom. Engineer said it was housekeeping cleaning carpet but the more I walked with no shoes the more we discovered the water. Moved rooms. Waiting for elevator my son in wheelchair was run into by a huge full housekeeping cart when a staff member with AirPods didn’t hear us yelling her to stop. She ran into him and scraped his face. Then the pool lift was not in working order. The only saving grace was the manager who comped our room was very accommodating. The hotel is a nice looking hotel and in a decent area. Breakfast was good. "

"Good enough for a 1 night stay. Clean room. Bar downstairs was the highlight. "

"Nice room nice staff will definitely be staying again "