I want to start off by saying we absolutely loved the house and I'd love to give it a higher rating. Unfortunately, the house was not cleaned prior to our arrival. Vacasa did offer to send someone over, but it was later and we were tired. I also was not comfortable having someone come in while we were not there with all of our belongings. They did refund our cleaning fee (thank you Jennifer!), so I will not go into detail. I sent pictures of what the house looked liked and what needed to be done, so hopefully it will be fixed before the next guest.
When we arrived, the passkey did not work and there were no instructions on how to use it. This was our 4th VRBO, and they are all different. We had to call several people. The first person said to look for the lockbox, which there wasn't one. The last person was able to help (again, thank you Jennifer!). I would add that the upstairs window units are not AC, they are fans. This should be fixed in the description.
On our last morning the yard crew came to cut the grass. I didn't enjoy sitting at the table watching someone looking at me with a leaf blower 5 feet away. They should come between check out and check in time.
If these things could be fixed, I would absolutely give it a 5 star rating.