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"I would like to start my review by highlighting the outstanding staff at this hotel. From the van drivers(Raffat, Randy and Leo ) to the housekeeping team, everyone was extremely courteous, professional, and efficient. A special thank you goes to Katie, the General Manager. She was truly exceptional—her customer service went above and beyond, and she is an absolute gem. Holiday Inn is very lucky to have someone like her leading the team . The hotel itself was perfect for our stay. The location was ideal, and the free shuttle to the Mall of America was incredibly convenient. The complimentary daily breakfast was another great feature. The ladies who took care of the breakfast area did an amazing job, ensuring food was replenished quickly and the space was always clean and organized. Our room was cleaned daily, which was a huge plus when traveling with two boys. The room was spacious, comfortable, and well-maintained. The beds were very comfortable, and the Dove products provided were an added bonus—absolutely loved them! We had an amazing five-day vacation in Minneapolis and cannot wait to return. Thank you so much for such an OUTSTANDING stay! "

"everything was excelelant"

"The room was in great shape and the breakfast was amazingly!!"

"Neat .."

"Everything was lovely pool was amazing and the kids loved it but there is no free breakfast but it’s a Starbucks so that a win win in my books"

"Great front desk service from Tristan!"

"Great stay!"

"Staff was amazing. Recognized husband’s birthday and had just checked in a ton of people before us. Treated us so well. Quiet, spacious rooms. Skyway access was great for getting to downtown fun spots."

"Great, except for the restaurant server that on Christmas Day was very rude. Don’t even come check on us even tell us anything about the buffet. He was just very rude didn’t even tell me where to pay and then gets mad at me because I was at the front desk and somebody else had to grab him"