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Reviews of Hotel Maison Ardois La Ciudadela Marbella

4 out of 5
Hotel Maison Ardois La Ciudadela Marbella
Calle Ancha, 9, Marbella

Reviews

9.8

Exceptional

Rating 10 - Excellent. 6 out of 7 reviews" "
Rating 8 - Good. 1 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Daniel Gallego on 21 Dec 2022
Dear Alia,Thank you very much for taking your timeLooking forward to your nex visitKind regards

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Spot
Lovely hotel, perfectly located. Both this hotel and its sister hotel have really excellent restaurants. Personally I’m not a fan of bathrooms that are visible from the bedroom so more obscure glass would be appreciated. But that’s the only negative from our week long stay. Have to say the staff were exceptional. Oh also - the beds were really comfortable.
Stayed 7 nights in Jul 2022
Response from Daniel Gallego on 27 Sept 2022
Dear Eleanor,Thank you ver much for your review.I will bring your suggestion up to the GM so It could be reviewed.Looking forward to your next stay!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should a 5 star
This hotel was just a gorgeous little boutique hotel. The quality of the fittings was definitely that of any 5 star hotel. It’s situated on the most gorgeous little street in the Old Town of Marbella. Breakfast was served al a carte and was gorgeous too. We stayed in the presidential suite so the room was amazing. Not sure about the sizes of some of the other rooms though.
Stayed 2 nights in Jul 2022
Response from Daniel Gallego on 26 Oct 2022
Dear Erica,Thank you very much for your review.Looking forward to your next stayKind regardsDaniel GallegoFront Office Manager

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel and so impressed to have ghd hairdryer and straighteners.
Stayed 1 night in Jun 2022
Response from Daniel Gallego on 26 Oct 2022
Dear Michelle,Thank you very muchLooking forward to seeing you backKind regardsDaniel GallegoFront Office Manager

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service excellent and staff super friendly. Breakfast was fresh including my green juice Will come back for more definitely Thanks Luis Carro from Puerto Rico
Stayed 4 nights in Apr 2022
Response from Daniel Gallego on 17 May 2022
Dear Mr. Carro, We are delighted that you enjoyed your stay with us. Looking forward to having you back. Best wishes

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente en todos los aspectos y atención de 10 gracias a Laura y Simona súper serviciales en todo! Recomiendo cualquiera de los 3 hoteles de este grupo!
Stayed 2 nights in Oct 2022
Response from Daniel Gallego on 13 Oct 2022
Estimado Rodrigo,Es un placer saber que ha disfruta de su estancia con nosotros.Definitivamente, trabajamos muy duro para conseguir este nivel de satisfacción. Me aseguro de que su comentario llega a los compañeros.Espero verle pronto de vuelta.Un saludoDaniel GallegoFront Office Manager